{
  "ucid": "21112178850044631",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 11:10:46",
  "end_time": "2026-09-04 11:12:34",
  "duration_sec": 108,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA92d6f478ab7f8d2553b1e2d9741d9419.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 921,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178850044631__DIA92d6f478ab7f8d2553b1e2d9741d9419.mp3",
  "audio_bytes": 243864,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 81.288,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] CUSTOMER: Hello?   (हेलो?)\n[6s] AGENT: Hello Balaji Enterprises?   (हेलो बालाजी एंटरप्राइजेस?)\n[8s] CUSTOMER: Hello?   (हेलो?)\n[8s] AGENT: Yes, Raunak Mehta speaking from JSW One. Do you have any requirement right now in MS steels, in metal?   (जी रौनक मेहता बात कर रहा हूं जेएसडब्ल्यू वन से। कुछ रिक्वायरमेंट है अभी आपको एमएस स्टील्स में, मेटल में?)\n[13s] CUSTOMER: No, your voice is not coming clearly. Can you repeat?   (नहीं, आपकी आवाज क्लियर नहीं आ रही है। रिपीट कर सकते हैं?)\n[15s] AGENT: Hello? Hello? Are you able to hear my voice now?   (हेलो? हेलो? अभी आवाज आ रही है आपको मेरी?)\n[17s] CUSTOMER: Yes, it's coming, speak.   (जी, आ रही है, बोलिए।)\n[18s] AGENT: Hello? Yes, I am saying, do you have any requirement in MS steels, in HR CR?   (हेलो? जी मैं बोल रहा हूं, कुछ रिक्वायरमेंट है आपको एमएस स्टील्स में, एचआर सीआर में?)\n[21s] CUSTOMER: No.   (नहीं।)\n[22s] CUSTOMER: Not right now, sir.   (अभी नहीं सर।)\n[23s] AGENT: In what, what do you deal in, by the way, sir?   (किस में, आप किस चीज में डील करते हैं वैसे सर?)\n[25s] CUSTOMER: What?   (क्या?)\n[26s] AGENT: What do you deal in? What material do you take?   (आप किस चीज में डील करते हैं? क्या मटेरियल लेते हैं आप?)\n[28s] CUSTOMER: Our biggest deal, meaning, is more in cement and rods.   (हमारा सबसे ज्यादा डील मतलब सीमेंट और सरिया का ज्यादा है।)\n[31s] AGENT: Oh, you do TMT?   (अच्छा टीएमटी करते हैं क्या?)\n[32s] CUSTOMER: Yes TMT, yes.   (हां टीएमटी, हां।)\n[33s] AGENT: Okay. What, in TMT, which make do you take? Primary, secondary, which one do you do?   (अच्छा। क्या टीएमटी में कौनसा मेक लेते हैं? प्राइमरी, सेकेंडरी, कौनसा करते हैं?)\n[37s] CUSTOMER: Primary and and that one also is there.   (प्राइमरी और और वो भी है।)\n[39s] AGENT: Okay. And which, which, which make do you take?   (अच्छा। और कौनसा कौनसा कौनसा मेक लेते हैं आप?)\n[41s] AGENT: Do you take JSW's, do you take Tata's, SAIL's, which one do you take?   (जेएसडब्ल्यू का लेते हैं, टाटा का लेते हैं, सेल का, कौनसा लेते हैं?)\n[44s] CUSTOMER: No, in primary there is Raipur and Prime Gold.   (नहीं, प्राइमरी में रायपुर है और प्राइम गोल्ड है।)\n[46s] AGENT: Okay, you don't take JSW's?   (अच्छा, जेएसडब्ल्यू का नहीं लेते हैं क्या?)\n[48s] CUSTOMER: No.   (नहीं।)\n[48s] AGENT: Okay. If there is anything, let me know sir, I will ping you on WhatsApp.   (अच्छा। कुछ होगा तो बताइए सर, मैं आपको पिंग करता हूं व्हाट्सएप पे।)\n[51s] CUSTOMER: Okay, okay.   (ठीक ठीक।)\n[52s] CUSTOMER: If there is a requirement, sir, we will tell you. When we start the work a bit, we will contact you.   (रिक्वायरमेंट होगी सर, बताएंगे थोड़ा स्टार्ट करेंगे काम तो कांटेक्ट करेंगे आपसे।)\n[55s] AGENT: Okay, that will work.   (ठीक है, चलेगा।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 27,
  "connected": 1,
  "audio_notes": "clear: Slight background noise on the customer's side, but the conversation is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "27 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer uses a product we sell (like TMT), pivot fully to that product's discovery and pitch instead of ending the call early.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "trader",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registration, Balaji Enterprises. The customer confirmed they have no requirement for MS steels and primarily deal in cement and TMT bars. The agent briefly inquired about their TMT sourcing but did not pitch JSW's TMT products or establish a concrete next step, ending the call after learning the customer doesn't currently use JSW.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Yes, Raunak Mehta speaking from JSW One. Do you have any requirement right now in MS steels, in metal?\", \"comment\": \"The agent opened with a direct requirement check, which is a hard sales push, not a warm welcome.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Hello Balaji Enterprises?\", \"comment\": \"Only the company name was verified (1/4 questions); procurement city, decision-making role, and contact details were not asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 3, \"evidence\": \"What do you deal in? What material do you take? ... in TMT, which make do you take? ... Do you take JSW's?\", \"comment\": \"The agent failed to conduct deep discovery, asking only about business type, brands, and current JSW usage (3/8 questions), which is below the threshold for a partial pass.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain the JSW One platform's benefits like transparent pricing, test certificates, or stock availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"If there is a requirement, sir, we will tell you. When we start the work a bit, we will contact you.\", \"comment\": \"The customer had no current requirement, and the agent failed to schedule a specific callback date, accepting a vague future contact from the customer.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, that will work.\", \"comment\": \"The call ended without a quote, a specific callback date set by the agent, or a platform walkthrough scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer uses a product we sell (like TMT), pivot fully to that product's discovery and pitch instead of ending the call early.\", \"segment_detected\": \"trader\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registration, Balaji Enterprises. The customer confirmed they have no requirement for MS steels and primarily deal in cement and TMT bars. The agent briefly inquired about their TMT sourcing but did not pitch JSW's TMT products or establish a concrete next step, ending the call after learning the customer doesn't currently use JSW.\"}",
  "error": null,
  "latency_ms": 30521,
  "input_tokens": 3487,
  "output_tokens": 829,
  "created_at": "2026-09-25 11:34:31",
  "sentiment": "negative",
  "sentiment_score": -0.357,
  "sentiment_confidence": "high",
  "pos": 1,
  "neg": 4,
  "lex_hits": 9,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.609,
  "agent_talk_sec": 24.6,
  "customer_talk_sec": 15.8,
  "dead_air_sec": 67.6,
  "longest_monologue_sec": 3.8,
  "agent_wpm": 331.7,
  "interruptions": 0,
  "agent_turns": 13,
  "customer_turns": 14,
  "discovery_qs": 16,
  "words_agent": 136,
  "words_customer": 76,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178850044631",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.18,
      "end_s": 5.58,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178850044631",
      "idx": 1,
      "speaker": "agent",
      "start_s": 6.1,
      "end_s": 7.2,
      "text_en": "Hello Balaji Enterprises?",
      "text_native": "हेलो बालाजी एंटरप्राइजेस?"
    },
    {
      "ucid": "21112178850044631",
      "idx": 2,
      "speaker": "customer",
      "start_s": 7.7,
      "end_s": 8.08,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178850044631",
      "idx": 3,
      "speaker": "agent",
      "start_s": 8.28,
      "end_s": 12.0,
      "text_en": "Yes, Raunak Mehta speaking from JSW One. Do you have any requirement right now in MS steels, in metal?",
      "text_native": "जी रौनक मेहता बात कर रहा हूं जेएसडब्ल्यू वन से। कुछ रिक्वायरमेंट है अभी आपको एमएस स्टील्स में, मेटल में?"
    },
    {
      "ucid": "21112178850044631",
      "idx": 4,
      "speaker": "customer",
      "start_s": 12.8,
      "end_s": 14.8,
      "text_en": "No, your voice is not coming clearly. Can you repeat?",
      "text_native": "नहीं, आपकी आवाज क्लियर नहीं आ रही है। रिपीट कर सकते हैं?"
    },
    {
      "ucid": "21112178850044631",
      "idx": 5,
      "speaker": "agent",
      "start_s": 14.9,
      "end_s": 16.8,
      "text_en": "Hello? Hello? Are you able to hear my voice now?",
      "text_native": "हेलो? हेलो? अभी आवाज आ रही है आपको मेरी?"
    },
    {
      "ucid": "21112178850044631",
      "idx": 6,
      "speaker": "customer",
      "start_s": 16.9,
      "end_s": 17.8,
      "text_en": "Yes, it's coming, speak.",
      "text_native": "जी, आ रही है, बोलिए।"
    },
    {
      "ucid": "21112178850044631",
      "idx": 7,
      "speaker": "agent",
      "start_s": 17.8,
      "end_s": 20.8,
      "text_en": "Hello? Yes, I am saying, do you have any requirement in MS steels, in HR CR?",
      "text_native": "हेलो? जी मैं बोल रहा हूं, कुछ रिक्वायरमेंट है आपको एमएस स्टील्स में, एचआर सीआर में?"
    },
    {
      "ucid": "21112178850044631",
      "idx": 8,
      "speaker": "customer",
      "start_s": 21.3,
      "end_s": 21.6,
      "text_en": "No.",
      "text_native": "नहीं।"
    },
    {
      "ucid": "21112178850044631",
      "idx": 9,
      "speaker": "customer",
      "start_s": 22.4,
      "end_s": 23.0,
      "text_en": "Not right now, sir.",
      "text_native": "अभी नहीं सर।"
    },
    {
      "ucid": "21112178850044631",
      "idx": 10,
      "speaker": "agent",
      "start_s": 23.0,
      "end_s": 24.6,
      "text_en": "In what, what do you deal in, by the way, sir?",
      "text_native": "किस में, आप किस चीज में डील करते हैं वैसे सर?"
    },
    {
      "ucid": "21112178850044631",
      "idx": 11,
      "speaker": "customer",
      "start_s": 25.3,
      "end_s": 25.6,
      "text_en": "What?",
      "text_native": "क्या?"
    },
    {
      "ucid": "21112178850044631",
      "idx": 12,
      "speaker": "agent",
      "start_s": 25.9,
      "end_s": 27.6,
      "text_en": "What do you deal in? What material do you take?",
      "text_native": "आप किस चीज में डील करते हैं? क्या मटेरियल लेते हैं आप?"
    },
    {
      "ucid": "21112178850044631",
      "idx": 13,
      "speaker": "customer",
      "start_s": 28.3,
      "end_s": 30.8,
      "text_en": "Our biggest deal, meaning, is more in cement and rods.",
      "text_native": "हमारा सबसे ज्यादा डील मतलब सीमेंट और सरिया का ज्यादा है।"
    },
    {
      "ucid": "21112178850044631",
      "idx": 14,
      "speaker": "agent",
      "start_s": 31.1,
      "end_s": 32.0,
      "text_en": "Oh, you do TMT?",
      "text_native": "अच्छा टीएमटी करते हैं क्या?"
    },
    {
      "ucid": "21112178850044631",
      "idx": 15,
      "speaker": "customer",
      "start_s": 32.2,
      "end_s": 32.9,
      "text_en": "Yes TMT, yes.",
      "text_native": "हां टीएमटी, हां।"
    },
    {
      "ucid": "21112178850044631",
      "idx": 16,
      "speaker": "agent",
      "start_s": 33.3,
      "end_s": 36.2,
      "text_en": "Okay. What, in TMT, which make do you take? Primary, secondary, which one do you do?",
      "text_native": "अच्छा। क्या टीएमटी में कौनसा मेक लेते हैं? प्राइमरी, सेकेंडरी, कौनसा करते हैं?"
    },
    {
      "ucid": "21112178850044631",
      "idx": 17,
      "speaker": "customer",
      "start_s": 36.8,
      "end_s": 38.4,
      "text_en": "Primary and and that one also is there.",
      "text_native": "प्राइमरी और और वो भी है।"
    },
    {
      "ucid": "21112178850044631",
      "idx": 18,
      "speaker": "agent",
      "start_s": 38.7,
      "end_s": 40.4,
      "text_en": "Okay. And which, which, which make do you take?",
      "text_native": "अच्छा। और कौनसा कौनसा कौनसा मेक लेते हैं आप?"
    },
    {
      "ucid": "21112178850044631",
      "idx": 19,
      "speaker": "agent",
      "start_s": 40.9,
      "end_s": 43.0,
      "text_en": "Do you take JSW's, do you take Tata's, SAIL's, which one do you take?",
      "text_native": "जेएसडब्ल्यू का लेते हैं, टाटा का लेते हैं, सेल का, कौनसा लेते हैं?"
    },
    {
      "ucid": "21112178850044631",
      "idx": 20,
      "speaker": "customer",
      "start_s": 43.5,
      "end_s": 45.6,
      "text_en": "No, in primary there is Raipur and Prime Gold.",
      "text_native": "नहीं, प्राइमरी में रायपुर है और प्राइम गोल्ड है।"
    },
    {
      "ucid": "21112178850044631",
      "idx": 21,
      "speaker": "agent",
      "start_s": 46.1,
      "end_s": 47.2,
      "text_en": "Okay, you don't take JSW's?",
      "text_native": "अच्छा, जेएसडब्ल्यू का नहीं लेते हैं क्या?"
    },
    {
      "ucid": "21112178850044631",
      "idx": 22,
      "speaker": "customer",
      "start_s": 47.5,
      "end_s": 47.9,
      "text_en": "No.",
      "text_native": "नहीं।"
    },
    {
      "ucid": "21112178850044631",
      "idx": 23,
      "speaker": "agent",
      "start_s": 48.5,
      "end_s": 50.6,
      "text_en": "Okay. If there is anything, let me know sir, I will ping you on WhatsApp.",
      "text_native": "अच्छा। कुछ होगा तो बताइए सर, मैं आपको पिंग करता हूं व्हाट्सएप पे।"
    },
    {
      "ucid": "21112178850044631",
      "idx": 24,
      "speaker": "customer",
      "start_s": 51.0,
      "end_s": 51.6,
      "text_en": "Okay, okay.",
      "text_native": "ठीक ठीक।"
    },
    {
      "ucid": "21112178850044631",
      "idx": 25,
      "speaker": "customer",
      "start_s": 51.6,
      "end_s": 54.6,
      "text_en": "If there is a requirement, sir, we will tell you. When we start the work a bit, we will contact you.",
      "text_native": "रिक्वायरमेंट होगी सर, बताएंगे थोड़ा स्टार्ट करेंगे काम तो कांटेक्ट करेंगे आपसे।"
    },
    {
      "ucid": "21112178850044631",
      "idx": 26,
      "speaker": "agent",
      "start_s": 54.8,
      "end_s": 55.6,
      "text_en": "Okay, that will work.",
      "text_native": "ठीक है, चलेगा।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178850044631",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Yes, Raunak Mehta speaking from JSW One. Do you have any requirement right now in MS steels, in metal?",
      "comment": "The agent opened with a direct requirement check, which is a hard sales push, not a warm welcome."
    },
    {
      "ucid": "21112178850044631",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Hello Balaji Enterprises?",
      "comment": "Only the company name was verified (1/4 questions); procurement city, decision-making role, and contact details were not asked."
    },
    {
      "ucid": "21112178850044631",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 3,
      "evidence": "What do you deal in? What material do you take? ... in TMT, which make do you take? ... Do you take JSW's?",
      "comment": "The agent failed to conduct deep discovery, asking only about business type, brands, and current JSW usage (3/8 questions), which is below the threshold for a partial pass."
    },
    {
      "ucid": "21112178850044631",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain the JSW One platform's benefits like transparent pricing, test certificates, or stock availability."
    },
    {
      "ucid": "21112178850044631",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "If there is a requirement, sir, we will tell you. When we start the work a bit, we will contact you.",
      "comment": "The customer had no current requirement, and the agent failed to schedule a specific callback date, accepting a vague future contact from the customer."
    },
    {
      "ucid": "21112178850044631",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay, that will work.",
      "comment": "The call ended without a quote, a specific callback date set by the agent, or a platform walkthrough scheduled."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}