Call 21112178849978681 2026-09-04 · Ronak Mehta · 0:43
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | short or unclear only 5 turns - short exchange, limited evidence to score | Hindi | 5 | new_registration (campaign_name:medium) |
Audio: clear: Some background noise is present on the customer's side but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.52
confidence med · +0/−4
from 5 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
rejection
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not attempt any discovery after the customer stated no immediate requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked about requirements but failed to schedule a specific callback date after the customer said no.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a clear next step, quote, or scheduled callback.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Yes, good morning sir, Raunak Mehta speaking from JSW One.
Summary
The agent contacted the customer to check for steel requirements. The customer confirmed they had no immediate need and would reach out if a requirement arose. The call ended without any information being gathered or a specific follow-up being scheduled.
Coaching
When a customer says they have no immediate requirement, try to pivot to a brief discovery conversation to understand their business for future needs instead of ending the call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Yes, good morning sir, Raunak Mehta speaking from JSW One. The agent provided a professional opening with his name and company. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not ask any questions to verify the customer's profile. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent did not attempt any discovery after the customer stated no immediate requirement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain the JSW One platform or its benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Okay, any plans for the future? The agent asked about requirements but failed to schedule a specific callback date after the customer said no. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a clear next step, quote, or scheduled callback. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.654 | 7.0s | 3.7s | 32.3s | 6.0s | 274.3 | 0 | 2 | 3 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
2.9s
Hello?
हेलो?
agent
3.9s
Yes, good morning sir, Raunak Mehta speaking from JSW One. We had spoken in between. Is there any requirement for MS steel material coming up now?
जी, गुड मॉर्निंग सर, रौनक मेहता बात कर रहा हूं JSW One से। बीच में हमारी बात भी हुई थी आपसे। कुछ अभी मटेरियल का MS steel में कुछ रिक्वायरमेंट आ रहा है अभी?
customer
10.0s
No no, right now there is no requirement.
नहीं नहीं, अभी तो कुछ नहीं है रिक्वायरमेंट।
agent
12.6s
Okay, any plans for the future?
अच्छा, कुछ प्लान है आगे?
customer
13.8s
No no, if there is anything, we will let you know.
नहीं नहीं, कुछ होगा तो हम बताएंगे।