{
  "ucid": "21112178849978681",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 10:59:46",
  "end_time": "2026-09-04 11:00:29",
  "duration_sec": 43,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA2286bda6341ffca9eec4f87db3382372.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 925,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178849978681__DIA2286bda6341ffca9eec4f87db3382372.mp3",
  "audio_bytes": 55728,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 18.576,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[3s] CUSTOMER: Hello?   (हेलो?)\n[4s] AGENT: Yes, good morning sir, Raunak Mehta speaking from JSW One. We had spoken in between. Is there any requirement for MS steel material coming up now?   (जी, गुड मॉर्निंग सर, रौनक मेहता बात कर रहा हूं JSW One से। बीच में हमारी बात भी हुई थी आपसे। कुछ अभी मटेरियल का MS steel में कुछ रिक्वायरमेंट आ रहा है अभी?)\n[10s] CUSTOMER: No no, right now there is no requirement.   (नहीं नहीं, अभी तो कुछ नहीं है रिक्वायरमेंट।)\n[13s] AGENT: Okay, any plans for the future?   (अच्छा, कुछ प्लान है आगे?)\n[14s] CUSTOMER: No no, if there is anything, we will let you know.   (नहीं नहीं, कुछ होगा तो हम बताएंगे।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 5,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present on the customer's side but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "amber",
  "band_reason": "only 5 turns - short exchange, limited evidence to score",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they have no immediate requirement, try to pivot to a brief discovery conversation to understand their business for future needs instead of ending the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted the customer to check for steel requirements. The customer confirmed they had no immediate need and would reach out if a requirement arose. The call ended without any information being gathered or a specific follow-up being scheduled.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Yes, good morning sir, Raunak Mehta speaking from JSW One.\", \"comment\": \"The agent provided a professional opening with his name and company.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any questions to verify the customer's profile.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not attempt any discovery after the customer stated no immediate requirement.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain the JSW One platform or its benefits.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay, any plans for the future?\", \"comment\": \"The agent asked about requirements but failed to schedule a specific callback date after the customer said no.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a clear next step, quote, or scheduled callback.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no immediate requirement, try to pivot to a brief discovery conversation to understand their business for future needs instead of ending the call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted the customer to check for steel requirements. The customer confirmed they had no immediate need and would reach out if a requirement arose. The call ended without any information being gathered or a specific follow-up being scheduled.\"}",
  "error": null,
  "latency_ms": 34227,
  "input_tokens": 2789,
  "output_tokens": 662,
  "created_at": "2026-09-25 11:34:49",
  "sentiment": "negative",
  "sentiment_score": -0.515,
  "sentiment_confidence": "med",
  "pos": 0,
  "neg": 4,
  "lex_hits": 5,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.654,
  "agent_talk_sec": 7.0,
  "customer_talk_sec": 3.7,
  "dead_air_sec": 32.3,
  "longest_monologue_sec": 6.0,
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  "interruptions": 0,
  "agent_turns": 2,
  "customer_turns": 3,
  "discovery_qs": 2,
  "words_agent": 32,
  "words_customer": 20,
  "monologue_heavy": 0,
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      "ucid": "21112178849978681",
      "idx": 0,
      "speaker": "customer",
      "start_s": 2.87,
      "end_s": 3.3,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178849978681",
      "idx": 1,
      "speaker": "agent",
      "start_s": 3.87,
      "end_s": 9.87,
      "text_en": "Yes, good morning sir, Raunak Mehta speaking from JSW One. We had spoken in between. Is there any requirement for MS steel material coming up now?",
      "text_native": "जी, गुड मॉर्निंग सर, रौनक मेहता बात कर रहा हूं JSW One से। बीच में हमारी बात भी हुई थी आपसे। कुछ अभी मटेरियल का MS steel में कुछ रिक्वायरमेंट आ रहा है अभी?"
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    {
      "ucid": "21112178849978681",
      "idx": 2,
      "speaker": "customer",
      "start_s": 10.0,
      "end_s": 12.0,
      "text_en": "No no, right now there is no requirement.",
      "text_native": "नहीं नहीं, अभी तो कुछ नहीं है रिक्वायरमेंट।"
    },
    {
      "ucid": "21112178849978681",
      "idx": 3,
      "speaker": "agent",
      "start_s": 12.57,
      "end_s": 13.57,
      "text_en": "Okay, any plans for the future?",
      "text_native": "अच्छा, कुछ प्लान है आगे?"
    },
    {
      "ucid": "21112178849978681",
      "idx": 4,
      "speaker": "customer",
      "start_s": 13.8,
      "end_s": 15.1,
      "text_en": "No no, if there is anything, we will let you know.",
      "text_native": "नहीं नहीं, कुछ होगा तो हम बताएंगे।"
    }
  ],
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    {
      "ucid": "21112178849978681",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
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      "questions_hit": null,
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      "comment": "The agent provided a professional opening with his name and company."
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    {
      "ucid": "21112178849978681",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
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      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not attempt any discovery after the customer stated no immediate requirement."
    },
    {
      "ucid": "21112178849978681",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
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      "comment": "The agent did not explain the JSW One platform or its benefits."
    },
    {
      "ucid": "21112178849978681",
      "step_id": "NR5",
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      "weight": 2.0,
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      "questions_hit": null,
      "evidence": "Okay, any plans for the future?",
      "comment": "The agent asked about requirements but failed to schedule a specific callback date after the customer said no."
    },
    {
      "ucid": "21112178849978681",
      "step_id": "NR6",
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      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without a clear next step, quote, or scheduled callback."
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    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
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  "objection_phrases_list": [
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}