{ "ucid": "21112178849968711", "call_date": "2026-09-04", "start_time": "2026-09-04 10:58:07", "end_time": "2026-09-04 11:00:31", "duration_sec": 144, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "Send_Email", "agent": "Anupreeti Mahadik", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA3da79f54a3f929ebfc371b49012272af.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 927, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178849968711__DIA3da79f54a3f929ebfc371b49012272af.mp3", "audio_bytes": 384912, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 128.304, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[3s] CUSTOMER: Hello.\n[4s] AGENT: Good evening, sir.\n[5s] CUSTOMER: Yes.\n[5s] AGENT: Sir, this is Anupriti from JSW One. Is this the right time?\n[8s] CUSTOMER: Uh, uh, actually regarding the requirements, actually we required bigger plates. I have talked to your representative last time also. So, ha, on on your online platform, these material are not available.\n[20s] AGENT: Okay, okay, okay.\n[22s] CUSTOMER: Okay?\n[22s] AGENT: Okay. Uh, could you could you share me just uh requirement once? I'll just check it again and I'll confirm.\n[28s] AGENT: I'll send you hi on WhatsApp. You just need to send me uh just a requirement. I'll confirm and I'll tell you whatever it is.\n[36s] CUSTOMER: Okay, okay. I required 20 mm E350.\n[40s] AGENT: Uh, 20 mm E350. BR uh BR grade, sir?\n[44s] CUSTOMER: E350 BR, right?\n[46s] CUSTOMER: E50 BR, yes.\n[47s] AGENT: Yeah. And uh what is the required this thing, width and length?\n[51s] CUSTOMER: The width is yeah yeah, uh 2 meter by 6.3.\n[55s] AGENT: 2 meter by 6.3. Okay.\n[57s] CUSTOMER: Yeah.\n[58s] AGENT: And what is the quantity?\n[59s] CUSTOMER: 20 ton.\n[60s] AGENT: 20 ton. And one more thing I wanted to confirm, your location over here is Pune. So is this right? Delivery okay, okay sir. I'll just check with the team and I'll confirm whether we are having this requirement or not.\n[110s] CUSTOMER: Yeah, one more requirement is the material should be flat. It should not be have a, yeah, I required the flat material only. If it has got a bend, then we may reject that material.\n[119s] AGENT: Got it, got it, sir. May I know sir what application you're having for this plate?\n[123s] CUSTOMER: Is a fabrication, is a equipment manufacturing.\n[126s] AGENT: Equipment manufacturing. Okay. Okay, sir. Thank you.\n[130s] CUSTOMER: Okay.\n[131s] AGENT: Yes. I'll just WhatsApp you my number. You can text me over there or I'll just send you hi.\n[137s] CUSTOMER: Okay, okay. Yeah.\n[138s] AGENT: Thank you.\n[139s] CUSTOMER: Yeah.", "language": "English", "languages": "[\"English\"]", "turn_count": 31, "connected": 1, "audio_notes": "clear: Some background office noise is present but does not affect transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "31 turns, clean transcript (0% inaudible)", "band_language": "English", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 3.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When a customer starts with a specific need, first capture it, then pivot to the discovery script to understand their full business context before promising to check stock.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "not_in_stockyard", "supply_details": "Customer states the required material is not available on the online platform, and the agent needs to check with the team for availability.", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, an equipment manufacturer from Pune, stated a specific requirement for 20 tons of 20mm E350 BR plates, noting they were not on the online platform. The agent captured the material specs and a quality requirement for flatness. The call ended with the agent promising to check availability and connect via WhatsApp.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Good evening, sir. Sir, this is Anupriti from JSW One. Is this the right time?\", \"comment\": \"The agent used a polite, standard opener.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Only one of the four required questions was asked (procurement city); name, role, and contact details were missed.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Only one of the eight discovery questions was asked (end application); business type, volume, brands, and buying history were all missed.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any platform benefits, even after the customer mentioned the platform.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I required 20 mm E350... The width is yeah yeah, uh 2 meter by 6.3... 20 ton.\", \"comment\": \"The customer opened with a requirement, and the agent successfully captured the full specification.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with a vague promise to check stock and connect on WhatsApp, not a specific, committed next step like a quote or callback time.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer starts with a specific need, first capture it, then pivot to the discovery script to understand their full business context before promising to check stock.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"not_in_stockyard\", \"supply_details\": \"Customer states the required material is not available on the online platform, and the agent needs to check with the team for availability.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, an equipment manufacturer from Pune, stated a specific requirement for 20 tons of 20mm E350 BR plates, noting they were not on the online platform. The agent captured the material specs and a quality requirement for flatness. The call ended with the agent promising to check availability and connect via WhatsApp.\"}", "error": null, "latency_ms": 43348, "input_tokens": 3314, "output_tokens": 778, "created_at": "2026-09-25 11:35:04", "sentiment": "positive", "sentiment_score": 0.375, "sentiment_confidence": "high", "pos": 4, "neg": 2, "lex_hits": 16, "objection_phrases": "[]", "sentiment_method": "lexical only", "talk_ratio": 0.711, "agent_talk_sec": 90.8, "customer_talk_sec": 36.9, "dead_air_sec": 16.3, "longest_monologue_sec": 49.9, "agent_wpm": 119.6, "interruptions": 0, "agent_turns": 15, "customer_turns": 16, "discovery_qs": 7, "words_agent": 181, "words_customer": 110, "monologue_heavy": 0, "turns": [ { "ucid": "21112178849968711", "idx": 0, "speaker": "customer", "start_s": 0.87, "end_s": 1.37, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178849968711", "idx": 1, "speaker": "agent", "start_s": 2.36, "end_s": 2.76, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178849968711", "idx": 2, "speaker": "customer", "start_s": 2.86, "end_s": 3.26, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178849968711", "idx": 3, "speaker": "agent", "start_s": 3.5, "end_s": 4.28, "text_en": "Good evening, sir.", "text_native": "Good evening, sir." }, { "ucid": "21112178849968711", "idx": 4, "speaker": "customer", "start_s": 4.7, "end_s": 5.1, "text_en": "Yes.", "text_native": "Yes." }, { "ucid": "21112178849968711", "idx": 5, "speaker": "agent", "start_s": 5.4, "end_s": 8.2, "text_en": "Sir, this is Anupriti from JSW One. Is this the right time?", "text_native": "Sir, this is Anupriti from JSW One. Is this the right time?" }, { "ucid": "21112178849968711", "idx": 6, "speaker": "customer", "start_s": 8.28, "end_s": 20.0, "text_en": "Uh, uh, actually regarding the requirements, actually we required bigger plates. I have talked to your representative last time also. So, ha, on on your online platform, these material are not available.", "text_native": "Uh, uh, actually regarding the requirements, actually we required bigger plates. I have talked to your representative last time also. So, ha, on on your online platform, these material are not available." }, { "ucid": "21112178849968711", "idx": 7, "speaker": "agent", "start_s": 20.0, "end_s": 21.2, "text_en": "Okay, okay, okay.", "text_native": "Okay, okay, okay." }, { "ucid": "21112178849968711", "idx": 8, "speaker": "customer", "start_s": 21.7, "end_s": 22.1, "text_en": "Okay?", "text_native": "Okay?" }, { "ucid": "21112178849968711", "idx": 9, "speaker": "agent", "start_s": 22.1, "end_s": 27.8, "text_en": "Okay. Uh, could you could you share me just uh requirement once? I'll just check it again and I'll confirm.", "text_native": "Okay. Uh, could you could you share me just uh requirement once? I'll just check it again and I'll confirm." }, { "ucid": "21112178849968711", "idx": 10, "speaker": "agent", "start_s": 28.5, "end_s": 34.8, "text_en": "I'll send you hi on WhatsApp. You just need to send me uh just a requirement. I'll confirm and I'll tell you whatever it is.", "text_native": "I'll send you hi on WhatsApp. You just need to send me uh just a requirement. I'll confirm and I'll tell you whatever it is." }, { "ucid": "21112178849968711", "idx": 11, "speaker": "customer", "start_s": 35.8, "end_s": 39.5, "text_en": "Okay, okay. I required 20 mm E350.", "text_native": "Okay, okay. I required 20 mm E350." }, { "ucid": "21112178849968711", "idx": 12, "speaker": "agent", "start_s": 40.0, "end_s": 43.8, "text_en": "Uh, 20 mm E350. BR uh BR grade, sir?", "text_native": "Uh, 20 mm E350. BR uh BR grade, sir?" }, { "ucid": "21112178849968711", "idx": 13, "speaker": "customer", "start_s": 44.2, "end_s": 45.8, "text_en": "E350 BR, right?", "text_native": "E350 BR, right?" }, { "ucid": "21112178849968711", "idx": 14, "speaker": "customer", "start_s": 46.0, "end_s": 46.9, "text_en": "E50 BR, yes.", "text_native": "E50 BR, yes." }, { "ucid": "21112178849968711", "idx": 15, "speaker": "agent", "start_s": 47.2, "end_s": 50.8, "text_en": "Yeah. And uh what is the required this thing, width and length?", "text_native": "Yeah. And uh what is the required this thing, width and length?" }, { "ucid": "21112178849968711", "idx": 16, "speaker": "customer", "start_s": 50.8, "end_s": 54.5, "text_en": "The width is yeah yeah, uh 2 meter by 6.3.", "text_native": "The width is yeah yeah, uh 2 meter by 6.3." }, { "ucid": "21112178849968711", "idx": 17, "speaker": "agent", "start_s": 54.8, "end_s": 56.5, "text_en": "2 meter by 6.3. Okay.", "text_native": "2 meter by 6.3. Okay." }, { "ucid": "21112178849968711", "idx": 18, "speaker": "customer", "start_s": 56.8, "end_s": 57.1, "text_en": "Yeah.", "text_native": "Yeah." }, { "ucid": "21112178849968711", "idx": 19, "speaker": "agent", "start_s": 57.5, "end_s": 58.5, "text_en": "And what is the quantity?", "text_native": "And what is the quantity?" }, { "ucid": "21112178849968711", "idx": 20, "speaker": "customer", "start_s": 58.9, "end_s": 59.6, "text_en": "20 ton.", "text_native": "20 ton." }, { "ucid": "21112178849968711", "idx": 21, "speaker": "agent", "start_s": 59.9, "end_s": 109.8, "text_en": "20 ton. And one more thing I wanted to confirm, your location over here is Pune. So is this right? Delivery okay, okay sir. I'll just check with the team and I'll confirm whether we are having this requirement or not.", "text_native": "20 ton. And one more thing I wanted to confirm, your location over here is Pune. So is this right? Delivery okay, okay sir. I'll just check with the team and I'll confirm whether we are having this requirement or not." }, { "ucid": "21112178849968711", "idx": 22, "speaker": "customer", "start_s": 110.0, "end_s": 118.5, "text_en": "Yeah, one more requirement is the material should be flat. It should not be have a, yeah, I required the flat material only. If it has got a bend, then we may reject that material.", "text_native": "Yeah, one more requirement is the material should be flat. It should not be have a, yeah, I required the flat material only. If it has got a bend, then we may reject that material." }, { "ucid": "21112178849968711", "idx": 23, "speaker": "agent", "start_s": 118.8, "end_s": 122.8, "text_en": "Got it, got it, sir. May I know sir what application you're having for this plate?", "text_native": "Got it, got it, sir. May I know sir what application you're having for this plate?" }, { "ucid": "21112178849968711", "idx": 24, "speaker": "customer", "start_s": 123.2, "end_s": 125.8, "text_en": "Is a fabrication, is a equipment manufacturing.", "text_native": "Is a fabrication, is a equipment manufacturing." }, { "ucid": "21112178849968711", "idx": 25, "speaker": "agent", "start_s": 126.0, "end_s": 129.8, "text_en": "Equipment manufacturing. Okay. Okay, sir. Thank you.", "text_native": "Equipment manufacturing. Okay. Okay, sir. Thank you." }, { "ucid": "21112178849968711", "idx": 26, "speaker": "customer", "start_s": 130.0, "end_s": 130.3, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178849968711", "idx": 27, "speaker": "agent", "start_s": 130.8, "end_s": 136.2, "text_en": "Yes. I'll just WhatsApp you my number. You can text me over there or I'll just send you hi.", "text_native": "Yes. I'll just WhatsApp you my number. You can text me over there or I'll just send you hi." }, { "ucid": "21112178849968711", "idx": 28, "speaker": "customer", "start_s": 136.8, "end_s": 137.8, "text_en": "Okay, okay. Yeah.", "text_native": "Okay, okay. Yeah." }, { "ucid": "21112178849968711", "idx": 29, "speaker": "agent", "start_s": 138.2, "end_s": 138.6, "text_en": "Thank you.", "text_native": "Thank you." }, { "ucid": "21112178849968711", "idx": 30, "speaker": "customer", "start_s": 139.2, "end_s": 139.4, "text_en": "Yeah.", "text_native": "Yeah." } ], "steps": [ { "ucid": "21112178849968711", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Good evening, sir. Sir, this is Anupriti from JSW One. Is this the right time?", "comment": "The agent used a polite, standard opener." }, { "ucid": "21112178849968711", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "", "comment": "Only one of the four required questions was asked (procurement city); name, role, and contact details were missed." }, { "ucid": "21112178849968711", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "", "comment": "Only one of the eight discovery questions was asked (end application); business type, volume, brands, and buying history were all missed." }, { "ucid": "21112178849968711", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not explain any platform benefits, even after the customer mentioned the platform." }, { "ucid": "21112178849968711", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "I required 20 mm E350... The width is yeah yeah, uh 2 meter by 6.3... 20 ton.", "comment": "The customer opened with a requirement, and the agent successfully captured the full specification." }, { "ucid": "21112178849968711", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended with a vague promise to check stock and connect on WhatsApp, not a specific, committed next step like a quote or callback time." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }