{
  "ucid": "21112178849951131",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 10:55:11",
  "end_time": "2026-09-04 10:55:52",
  "duration_sec": 41,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "General Enquiry",
  "agent": "Varun Siddhardha jillapalli",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc7ac84506c387f674ce790010cf366ba.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 928,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178849951131__DIAc7ac84506c387f674ce790010cf366ba.mp3",
  "audio_bytes": 74088,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 24.696,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[3s] CUSTOMER: Hello.\n[5s] AGENT: Hello, uh good morning sir.\n[6s] CUSTOMER: Good morning.\n[8s] AGENT: Sir, is this from Vignesh Enterprises, sir?   (Sir Vignesh Enterprises nunchi na sir?)\n[9s] CUSTOMER: Yes, it is.   (అవునండి.)\n[10s] AGENT: Sir, you are registered on the JSW One platform, right?   (Sir meeru JSW One platform lo register ayi unnaru, right?)\n[13s] CUSTOMER: Ah, not now. We are already taking it directly. From the dealer.   (ఆ ఇప్పుడు లేదండి. ఇప్పుడు ఆల్రెడీ మేము డైరెక్ట్ తీసుకుంటున్నాము. డీలర్ ని.)\n[16s] AGENT: Okay. A direct dealer of JSW, sir?   (Okay. Direct dealer na sir JSW di?)",
  "language": "Telugu",
  "languages": "[\"Telugu\", \"English\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "clear: There is some background chatter on the customer's side, but the main speakers are clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Telugu",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Always start the call by introducing yourself and JSW One, then ask for permission to speak before asking any questions.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent confirmed the customer's company name. The customer immediately objected, stating they are not buying now and already purchase from a dealer. The agent asked a clarifying question about the dealer, after which the call ended. The agent failed to follow the pitch structure, including the opener.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent greeted but did not identify themself or JSW One, nor did they ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not deliver a hook or state the reason for the call, instead asking about platform registration.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the call ended before this stage was reached.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as the call did not progress to this stage.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not attempt to qualify the customer for any current or future requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No next step was proposed or agreed upon before the call ended.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Always start the call by introducing yourself and JSW One, then ask for permission to speak before asking any questions.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"mishandled\", \"evidence\": \"Ah, not now. We are already taking it directly. From the dealer.\", \"response\": \"Okay. A direct dealer of JSW, sir?\"}], \"call_summary\": \"The agent confirmed the customer's company name. The customer immediately objected, stating they are not buying now and already purchase from a dealer. The agent asked a clarifying question about the dealer, after which the call ended. The agent failed to follow the pitch structure, including the opener.\"}",
  "error": null,
  "latency_ms": 29218,
  "input_tokens": 2771,
  "output_tokens": 723,
  "created_at": "2026-09-25 11:34:50",
  "sentiment": "neutral",
  "sentiment_score": 0.0,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.585,
  "agent_talk_sec": 7.9,
  "customer_talk_sec": 5.6,
  "dead_air_sec": 27.5,
  "longest_monologue_sec": 2.8,
  "agent_wpm": 227.8,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 3,
  "words_agent": 30,
  "words_customer": 19,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178849951131",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.6,
      "end_s": 1.2,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178849951131",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.5,
      "end_s": 3.0,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178849951131",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.2,
      "end_s": 3.7,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178849951131",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.7,
      "end_s": 6.1,
      "text_en": "Hello, uh good morning sir.",
      "text_native": "Hello, uh good morning sir."
    },
    {
      "ucid": "21112178849951131",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.2,
      "end_s": 6.8,
      "text_en": "Good morning.",
      "text_native": "Good morning."
    },
    {
      "ucid": "21112178849951131",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.6,
      "end_s": 9.0,
      "text_en": "Sir, is this from Vignesh Enterprises, sir?",
      "text_native": "Sir Vignesh Enterprises nunchi na sir?"
    },
    {
      "ucid": "21112178849951131",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.2,
      "end_s": 9.8,
      "text_en": "Yes, it is.",
      "text_native": "అవునండి."
    },
    {
      "ucid": "21112178849951131",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.0,
      "end_s": 12.8,
      "text_en": "Sir, you are registered on the JSW One platform, right?",
      "text_native": "Sir meeru JSW One platform lo register ayi unnaru, right?"
    },
    {
      "ucid": "21112178849951131",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.2,
      "end_s": 16.5,
      "text_en": "Ah, not now. We are already taking it directly. From the dealer.",
      "text_native": "ఆ ఇప్పుడు లేదండి. ఇప్పుడు ఆల్రెడీ మేము డైరెక్ట్ తీసుకుంటున్నాము. డీలర్ ని."
    },
    {
      "ucid": "21112178849951131",
      "idx": 9,
      "speaker": "agent",
      "start_s": 16.5,
      "end_s": 18.3,
      "text_en": "Okay. A direct dealer of JSW, sir?",
      "text_native": "Okay. Direct dealer na sir JSW di?"
    }
  ],
  "steps": [
    {
      "ucid": "21112178849951131",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent greeted but did not identify themself or JSW One, nor did they ask for permission to speak."
    },
    {
      "ucid": "21112178849951131",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not deliver a hook or state the reason for the call, instead asking about platform registration."
    },
    {
      "ucid": "21112178849951131",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the call ended before this stage was reached."
    },
    {
      "ucid": "21112178849951131",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as the call did not progress to this stage."
    },
    {
      "ucid": "21112178849951131",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not attempt to qualify the customer for any current or future requirement."
    },
    {
      "ucid": "21112178849951131",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No next step was proposed or agreed upon before the call ended."
    }
  ],
  "objections": [
    {
      "ucid": "21112178849951131",
      "obj_type": "incumbent_supplier",
      "state": "mishandled",
      "evidence": "Ah, not now. We are already taking it directly. From the dealer.",
      "response": "Okay. A direct dealer of JSW, sir?"
    }
  ],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}