{
  "ucid": "21112178849946571",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 10:54:25",
  "end_time": "2026-09-04 10:56:37",
  "duration_sec": 132,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAea266e42abcba502db3484e2d5da2ce1.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 929,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178849946571__DIAea266e42abcba502db3484e2d5da2ce1.mp3",
  "audio_bytes": 341928,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 113.976,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] AGENT: Hello?   (हॅलो?)\n[1s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Is Sunil Chavan Sir speaking?   (सुनील चव्हाण सर बोलताय?)\n[4s] CUSTOMER: Hmm.   (हम्म.)\n[4s] AGENT: Sir, Alopi speaking here from JSW One. I wanted to ask if you have any requirement for MS Steel.   (सर आलोपी इथे बोलतीये JSW One मधून. तुमची काय रिक्वायरमेंट आहे का MS Steel मध्ये विचारायचं होतं.)\n[9s] CUSTOMER: Um, not right now, madam, I have placed an order.   (अं असं सध्याला नाही मॅडम, घेतलेलं आहे ऑर्डर मी.)\n[11s] AGENT: You have taken it? Sir, are you in manufacturing?   (घेतली आहे का? तुम्ही सर मॅन्युफॅक्चरिंग मध्ये आहे का?)\n[14s] CUSTOMER: Yes.   (हो.)\n[15s] AGENT: What do you manufacture?   (काय मॅन्युफॅक्चर करता?)\n[16s] CUSTOMER: Roll forming machine. Roll forming machine.   (रोल फार्मिंग मशीन. रोल फार्मिंग मशीन.)\n[19s] AGENT: And sir, meaning, do you use JSW's or do you use some other grade?   (आणि सर म्हणजे JSW चं वापरता का दुसरं कुठलं ग्रेड युज करता?)\n[22s] CUSTOMER: Another one, for now it's another one, madam, right now.   (दुसरं सध्याला तर दुसरं आहे मॅडम आता सध्या.)\n[24s] AGENT: Okay, it's another one? We provide JSW, we also provide Tata, we also provide AMNS. We can do it as per your requirement.   (अच्छा, दुसरं आहे का? आपण JSW देतो, Tata पण देतो, AMNS पण देतो. तुमची जशी रिक्वायरमेंट असेल तसं करू शकतो आपण.)\n[30s] CUSTOMER: Ours is slit coil, madam.   (आपलं slit coil राहते मॅडम.)\n[32s] AGENT: Okay. We provide coil, sir.   (अच्छा. Coil देतो ना सर आपण.)\n[34s] CUSTOMER: Hmm hmm.   (हम्म हम्म.)\n[34s] AGENT: How much coil do you need monthly?   (Monthly किती लागतो तुम्हाला coil?)\n[37s] CUSTOMER: Um, now, while manufacturing, I need four-five tons, but again, if we provide it to the next customer and they ask for it, then we provide it.   (अं आता मी अं मॅन्युफॅक्चरिंग करताना मला लागते चार-पाच टन लागतात पण परत पुढच्या कस्टमरला आम्ही प्रोव्हाइड करून दिले त्यांनी मागितलं तर आम्ही प्रोव्हाइड करून देतो.)\n[44s] AGENT: Understood, understood sir.   (समजलं, समजलं सर.)\n[46s] CUSTOMER: Yes.   (हो.)\n[46s] AGENT: Okay sir. If there is a requirement sometime, let me know. Our HR is four-five tons and CR is three tons MOQ. Hmm hmm. So and and sir, do you deal on credit or in advance?   (ठीक आहे सर. कधी रिक्वायरमेंट असेल तर सांगा. आपलं HR चं चार-पाच टन आहे आणि CR चं तीन टन आहे MOQ. हम्म हम्म. तर आणि आणि तुम्ही सर क्रेडिटवर डील करता का ऍडव्हान्समध्ये?)\n[54s] CUSTOMER: Um, I do it in advance, madam. Now on credit, no, they don't give that much now because ours is stuck everywhere. That's why not.   (अं ऍडव्हान्समध्ये करतो ना मॅडम. आता क्रेडिटवर हा नाही देत तेवढं आता कारण का सगळीकडे अडकून बसलेलं आहे आपलं. म्हणून नाही.)\n[59s] AGENT: Correct.   (बरोबर.)\n[100s] CUSTOMER: Okay, okay.   (चालेल, चालेल.)\n[101s] AGENT: Okay sir. Um, I will call you again in fifteen days. If there is a requirement, let me know.   (ठीक आहे सर. अं मी तुम्हाला एक पंधरा दिवसांनी परत एकदा कॉल करते. रिक्वायरमेंट असेल तर सांगा मला.)\n[105s] CUSTOMER: Okay, okay, it's fine.   (ठीक आहे, ठीक आहे, चालेल.)\n[106s] AGENT: I'll also WhatsApp you. You save that number.   (WhatsApp पण करून ठेवते. तुम्ही नंबर सेव्ह करून ठेवा तो.)\n[109s] CUSTOMER: Okay, okay.   (ठीक, ठीक.)\n[110s] AGENT: Okay. Okay. Fine. Thank you.   (ओके. ओके. चल. थँक्यू.)\n[112s] CUSTOMER: Okay.   (ओके.)\n[112s] AGENT: Okay.   (ओके.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 31,
  "connected": 1,
  "audio_notes": "clear: Slight background noise, including a child's voice at times, but it does not significantly affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "31 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "Your discovery questions were good, but remember to open by welcoming the customer for registering on the platform and close by setting a specific, dated next step like a callback or a quote for their usual material.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a roll forming machine manufacturer, confirmed he had registered but has no immediate requirement as he just placed an order. The agent performed good discovery, learning his monthly need is 4-5 tons of slit coil and he pays in advance. However, the agent failed to educate the customer on the platform's value or set a specific next step, ending with a vague promise to call back in 15 days.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, Alopi speaking here from JSW One. I wanted to ask if you have any requirement for MS Steel.\", \"comment\": \"The opener was a direct sales question, not a warm welcome acknowledging the customer's new registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Only the customer's name was verified; procurement city, role in procurement, and best contact details were not asked.\"}, {\"step_id\": \"NR3\", \"result\": \"full\", \"questions_hit\": 6, \"evidence\": \"How much coil do you need monthly?\", \"comment\": \"Agent successfully covered business type, application, monthly tonnage, current brands, and payment terms.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any of the platform's value propositions like transparent pricing, test certificates, or stockyard availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The customer had no immediate need, and the agent set a vague callback for 'in fifteen days' instead of a specific date.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with a vague promise to call back 'in fifteen days,' not a specific, confirmed next step like a quote or scheduled walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Your discovery questions were good, but remember to open by welcoming the customer for registering on the platform and close by setting a specific, dated next step like a callback or a quote for their usual material.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"incumbent_supplier\", \"state\": \"handled\", \"evidence\": \"Another one, for now it's another one, madam, right now.\", \"response\": \"Okay, it's another one? We provide JSW, we also provide Tata, we also provide AMNS. We can do it as per your requirement.\"}], \"call_summary\": \"The customer, a roll forming machine manufacturer, confirmed he had registered but has no immediate requirement as he just placed an order. The agent performed good discovery, learning his monthly need is 4-5 tons of slit coil and he pays in advance. However, the agent failed to educate the customer on the platform's value or set a specific next step, ending with a vague promise to call back in 15 days.\"}",
  "error": null,
  "latency_ms": 41730,
  "input_tokens": 3753,
  "output_tokens": 864,
  "created_at": "2026-09-25 11:35:05",
  "sentiment": "neutral",
  "sentiment_score": -0.051,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 3,
  "lex_hits": 12,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.594,
  "agent_talk_sec": 37.9,
  "customer_talk_sec": 25.9,
  "dead_air_sec": 68.2,
  "longest_monologue_sec": 7.6,
  "agent_wpm": 254.9,
  "interruptions": 0,
  "agent_turns": 16,
  "customer_turns": 15,
  "discovery_qs": 9,
  "words_agent": 161,
  "words_customer": 99,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178849946571",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.47,
      "end_s": 0.87,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178849946571",
      "idx": 1,
      "speaker": "customer",
      "start_s": 1.3,
      "end_s": 1.7,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178849946571",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.0,
      "end_s": 3.2,
      "text_en": "Is Sunil Chavan Sir speaking?",
      "text_native": "सुनील चव्हाण सर बोलताय?"
    },
    {
      "ucid": "21112178849946571",
      "idx": 3,
      "speaker": "customer",
      "start_s": 3.6,
      "end_s": 4.0,
      "text_en": "Hmm.",
      "text_native": "हम्म."
    },
    {
      "ucid": "21112178849946571",
      "idx": 4,
      "speaker": "agent",
      "start_s": 4.2,
      "end_s": 8.2,
      "text_en": "Sir, Alopi speaking here from JSW One. I wanted to ask if you have any requirement for MS Steel.",
      "text_native": "सर आलोपी इथे बोलतीये JSW One मधून. तुमची काय रिक्वायरमेंट आहे का MS Steel मध्ये विचारायचं होतं."
    },
    {
      "ucid": "21112178849946571",
      "idx": 5,
      "speaker": "customer",
      "start_s": 8.6,
      "end_s": 11.2,
      "text_en": "Um, not right now, madam, I have placed an order.",
      "text_native": "अं असं सध्याला नाही मॅडम, घेतलेलं आहे ऑर्डर मी."
    },
    {
      "ucid": "21112178849946571",
      "idx": 6,
      "speaker": "agent",
      "start_s": 11.4,
      "end_s": 13.5,
      "text_en": "You have taken it? Sir, are you in manufacturing?",
      "text_native": "घेतली आहे का? तुम्ही सर मॅन्युफॅक्चरिंग मध्ये आहे का?"
    },
    {
      "ucid": "21112178849946571",
      "idx": 7,
      "speaker": "customer",
      "start_s": 13.9,
      "end_s": 14.3,
      "text_en": "Yes.",
      "text_native": "हो."
    },
    {
      "ucid": "21112178849946571",
      "idx": 8,
      "speaker": "agent",
      "start_s": 14.6,
      "end_s": 15.6,
      "text_en": "What do you manufacture?",
      "text_native": "काय मॅन्युफॅक्चर करता?"
    },
    {
      "ucid": "21112178849946571",
      "idx": 9,
      "speaker": "customer",
      "start_s": 15.9,
      "end_s": 18.5,
      "text_en": "Roll forming machine. Roll forming machine.",
      "text_native": "रोल फार्मिंग मशीन. रोल फार्मिंग मशीन."
    },
    {
      "ucid": "21112178849946571",
      "idx": 10,
      "speaker": "agent",
      "start_s": 19.0,
      "end_s": 21.8,
      "text_en": "And sir, meaning, do you use JSW's or do you use some other grade?",
      "text_native": "आणि सर म्हणजे JSW चं वापरता का दुसरं कुठलं ग्रेड युज करता?"
    },
    {
      "ucid": "21112178849946571",
      "idx": 11,
      "speaker": "customer",
      "start_s": 22.1,
      "end_s": 24.2,
      "text_en": "Another one, for now it's another one, madam, right now.",
      "text_native": "दुसरं सध्याला तर दुसरं आहे मॅडम आता सध्या."
    },
    {
      "ucid": "21112178849946571",
      "idx": 12,
      "speaker": "agent",
      "start_s": 24.3,
      "end_s": 29.2,
      "text_en": "Okay, it's another one? We provide JSW, we also provide Tata, we also provide AMNS. We can do it as per your requirement.",
      "text_native": "अच्छा, दुसरं आहे का? आपण JSW देतो, Tata पण देतो, AMNS पण देतो. तुमची जशी रिक्वायरमेंट असेल तसं करू शकतो आपण."
    },
    {
      "ucid": "21112178849946571",
      "idx": 13,
      "speaker": "customer",
      "start_s": 29.5,
      "end_s": 31.2,
      "text_en": "Ours is slit coil, madam.",
      "text_native": "आपलं slit coil राहते मॅडम."
    },
    {
      "ucid": "21112178849946571",
      "idx": 14,
      "speaker": "agent",
      "start_s": 31.5,
      "end_s": 32.9,
      "text_en": "Okay. We provide coil, sir.",
      "text_native": "अच्छा. Coil देतो ना सर आपण."
    },
    {
      "ucid": "21112178849946571",
      "idx": 15,
      "speaker": "customer",
      "start_s": 33.5,
      "end_s": 34.2,
      "text_en": "Hmm hmm.",
      "text_native": "हम्म हम्म."
    },
    {
      "ucid": "21112178849946571",
      "idx": 16,
      "speaker": "agent",
      "start_s": 34.5,
      "end_s": 36.0,
      "text_en": "How much coil do you need monthly?",
      "text_native": "Monthly किती लागतो तुम्हाला coil?"
    },
    {
      "ucid": "21112178849946571",
      "idx": 17,
      "speaker": "customer",
      "start_s": 36.8,
      "end_s": 43.8,
      "text_en": "Um, now, while manufacturing, I need four-five tons, but again, if we provide it to the next customer and they ask for it, then we provide it.",
      "text_native": "अं आता मी अं मॅन्युफॅक्चरिंग करताना मला लागते चार-पाच टन लागतात पण परत पुढच्या कस्टमरला आम्ही प्रोव्हाइड करून दिले त्यांनी मागितलं तर आम्ही प्रोव्हाइड करून देतो."
    },
    {
      "ucid": "21112178849946571",
      "idx": 18,
      "speaker": "agent",
      "start_s": 44.2,
      "end_s": 45.2,
      "text_en": "Understood, understood sir.",
      "text_native": "समजलं, समजलं सर."
    },
    {
      "ucid": "21112178849946571",
      "idx": 19,
      "speaker": "customer",
      "start_s": 45.7,
      "end_s": 46.0,
      "text_en": "Yes.",
      "text_native": "हो."
    },
    {
      "ucid": "21112178849946571",
      "idx": 20,
      "speaker": "agent",
      "start_s": 46.2,
      "end_s": 53.8,
      "text_en": "Okay sir. If there is a requirement sometime, let me know. Our HR is four-five tons and CR is three tons MOQ. Hmm hmm. So and and sir, do you deal on credit or in advance?",
      "text_native": "ठीक आहे सर. कधी रिक्वायरमेंट असेल तर सांगा. आपलं HR चं चार-पाच टन आहे आणि CR चं तीन टन आहे MOQ. हम्म हम्म. तर आणि आणि तुम्ही सर क्रेडिटवर डील करता का ऍडव्हान्समध्ये?"
    },
    {
      "ucid": "21112178849946571",
      "idx": 21,
      "speaker": "customer",
      "start_s": 54.2,
      "end_s": 59.2,
      "text_en": "Um, I do it in advance, madam. Now on credit, no, they don't give that much now because ours is stuck everywhere. That's why not.",
      "text_native": "अं ऍडव्हान्समध्ये करतो ना मॅडम. आता क्रेडिटवर हा नाही देत तेवढं आता कारण का सगळीकडे अडकून बसलेलं आहे आपलं. म्हणून नाही."
    },
    {
      "ucid": "21112178849946571",
      "idx": 22,
      "speaker": "agent",
      "start_s": 59.2,
      "end_s": 59.8,
      "text_en": "Correct.",
      "text_native": "बरोबर."
    },
    {
      "ucid": "21112178849946571",
      "idx": 23,
      "speaker": "customer",
      "start_s": 100.5,
      "end_s": 101.1,
      "text_en": "Okay, okay.",
      "text_native": "चालेल, चालेल."
    },
    {
      "ucid": "21112178849946571",
      "idx": 24,
      "speaker": "agent",
      "start_s": 101.4,
      "end_s": 104.8,
      "text_en": "Okay sir. Um, I will call you again in fifteen days. If there is a requirement, let me know.",
      "text_native": "ठीक आहे सर. अं मी तुम्हाला एक पंधरा दिवसांनी परत एकदा कॉल करते. रिक्वायरमेंट असेल तर सांगा मला."
    },
    {
      "ucid": "21112178849946571",
      "idx": 25,
      "speaker": "customer",
      "start_s": 105.1,
      "end_s": 106.2,
      "text_en": "Okay, okay, it's fine.",
      "text_native": "ठीक आहे, ठीक आहे, चालेल."
    },
    {
      "ucid": "21112178849946571",
      "idx": 26,
      "speaker": "agent",
      "start_s": 106.3,
      "end_s": 108.5,
      "text_en": "I'll also WhatsApp you. You save that number.",
      "text_native": "WhatsApp पण करून ठेवते. तुम्ही नंबर सेव्ह करून ठेवा तो."
    },
    {
      "ucid": "21112178849946571",
      "idx": 27,
      "speaker": "customer",
      "start_s": 108.9,
      "end_s": 109.5,
      "text_en": "Okay, okay.",
      "text_native": "ठीक, ठीक."
    },
    {
      "ucid": "21112178849946571",
      "idx": 28,
      "speaker": "agent",
      "start_s": 109.6,
      "end_s": 111.5,
      "text_en": "Okay. Okay. Fine. Thank you.",
      "text_native": "ओके. ओके. चल. थँक्यू."
    },
    {
      "ucid": "21112178849946571",
      "idx": 29,
      "speaker": "customer",
      "start_s": 111.8,
      "end_s": 112.2,
      "text_en": "Okay.",
      "text_native": "ओके."
    },
    {
      "ucid": "21112178849946571",
      "idx": 30,
      "speaker": "agent",
      "start_s": 112.3,
      "end_s": 114.2,
      "text_en": "Okay.",
      "text_native": "ओके."
    }
  ],
  "steps": [
    {
      "ucid": "21112178849946571",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, Alopi speaking here from JSW One. I wanted to ask if you have any requirement for MS Steel.",
      "comment": "The opener was a direct sales question, not a warm welcome acknowledging the customer's new registration."
    },
    {
      "ucid": "21112178849946571",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "Only the customer's name was verified; procurement city, role in procurement, and best contact details were not asked."
    },
    {
      "ucid": "21112178849946571",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "full",
      "earned": 3.0,
      "questions_hit": 6,
      "evidence": "How much coil do you need monthly?",
      "comment": "Agent successfully covered business type, application, monthly tonnage, current brands, and payment terms."
    },
    {
      "ucid": "21112178849946571",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any of the platform's value propositions like transparent pricing, test certificates, or stockyard availability."
    },
    {
      "ucid": "21112178849946571",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The customer had no immediate need, and the agent set a vague callback for 'in fifteen days' instead of a specific date."
    },
    {
      "ucid": "21112178849946571",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended with a vague promise to call back 'in fifteen days,' not a specific, confirmed next step like a quote or scheduled walkthrough."
    }
  ],
  "objections": [
    {
      "ucid": "21112178849946571",
      "obj_type": "incumbent_supplier",
      "state": "handled",
      "evidence": "Another one, for now it's another one, madam, right now.",
      "response": "Okay, it's another one? We provide JSW, we also provide Tata, we also provide AMNS. We can do it as per your requirement."
    }
  ],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}