Call 21112178849919871 2026-09-04 · Aditya Pandey · 2:10
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Interested | full conversation 33 turns, clean transcript (0% inaudible) | Hindi | 33 | new_registration (campaign_name:high) |
Audio: clear: Some background noise typical of a call center, but the main speakers are clearly audible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.63
confidence high · +8/−1
from 11 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Asked about business type and a one-time quantity, but failed to cover monthly tonnage, brands, payment terms, or past JSW relationship.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
After the customer stated they needed to get specs, the agent did not schedule a specific callback date to follow up.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a passive "connect with me whenever there is a live requirement," not a specific, agent-owned next step.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
सर नमस्ते, मैं आदित्य पांडे बात कर रहा था जे एस डब्ल्यू वन से। ... आपने हमारे प्लेटफार्म पर रजिस्टर किया था ऑनलाइन, अह दो दिन पहले।
Summary
The agent contacted a new registrant from a solar structure manufacturing company. The customer confirmed a need for TMT bars but did not have the specifications ready. The agent clarified the 5-10 ton MOQ but failed to conduct further discovery or set a firm next step, ending the call by asking the customer to call back when ready.
Coaching
When a customer says they need to get details, take control by scheduling a specific callback time instead of asking them to call you back whenever they're ready.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | सर नमस्ते, मैं आदित्य पांडे बात कर रहा था जे एस डब्ल्यू वन से। ... आपने हमारे प्लेटफार्म पर रजिस्टर किया था ऑनलाइन, अह दो दिन पहले। The agent introduced himself, the company, and correctly referenced the customer's recent online registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Only confirmed the company name; did not ask for procurement city, decision-making role, or best contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 |
Asked about business type and a one-time quantity, but failed to cover monthly tonnage, brands, payment terms, or past JSW relationship. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The platform's value proposition (transparent pricing, TC, stock availability) was not explained at all. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
After the customer stated they needed to get specs, the agent did not schedule a specific callback date to follow up. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with a passive "connect with me whenever there is a live requirement," not a specific, agent-owned next step. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.619 | 34.1s | 21.0s | 74.9s | 6.0s | 323.8 | 0 | 17 | 16 | 8 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
5.6s
Hello?
agent
6.5s
Hello?
agent
7.5s
Hello, was I speaking to Hindustan Solar System?
Hello, Hindustan Solar System se bol raha tha?
customer
9.4s
Yes.
हां।
agent
10.2s
Sir, hello. I am Aditya Pandey calling from JSW One.
सर नमस्ते, मैं आदित्य पांडे बात कर रहा था जे एस डब्ल्यू वन से।
customer
12.8s
Yes?
हां?
agent
13.6s
Sir, I was calling from JSW One, Jindal Steel Works. You had registered on our platform online, uh, two days ago.
सर जेएसडब्ल्यू वन से बोल रहा था, जिंदल स्टील वर्क्स। आपने हमारे प्लेटफार्म पर रजिस्टर किया था ऑनलाइन, अह दो दिन पहले।
customer
18.8s
Hello?
agent
19.3s
Hello?
agent
19.9s
Yes sir, I was saying that you had registered on our platform, we called regarding that only.
हां सर, मैं बोल रहा था कि आपने हमारे प्लेटफार्म पर रजिस्टर किया था, उसी के रिगार्डिंग कॉल किया था हमने।
customer
23.2s
From which company, sir?
कौनसे कंपनी से सर?
agent
24.6s
Sir, JSW One.
सर जेएसडब्ल्यू वन।
customer
25.6s
Ah, yes, okay, okay.
आह, हां, ओके, ओके।
agent
27.0s
You, I guess, registered with us on the 2nd. We connected for that only, sir, wanted to know about your business, about some requirement. Do you make solar structures?
आपने आई गेस दो तारीख को हमारे यहां रजिस्टर किया था। हम वही उसके लिए कनेक्ट किया था सर, कुछ रिक्वायरमेंट के बारे में आपका बिजनेस जानना था। आप सोलर के स्ट्रक्चर्स बनाते हैं क्या?
customer
32.0s
Yes sir.
हां सर।
agent
33.1s
So, do you mostly need GI material?
तो आपको जीआई मटेरियल लगता है क्या मोस्टली?
customer
34.9s
Sir, I needed its rod, TMT bar.
सर वो उसका रॉड चाहिए था, टीएमटी बार।
agent
37.0s
You needed TMT bar?
टीएमटी बार चाहिए था क्या?
customer
38.2s
Yes, yes.
हां, हां।
agent
39.1s
Uh, yes sir, we we supply, we also supply that, there's no issue with that. How much, I mean, in what quantity do you need it, sir?
अह येस सर, वी वी सप्लाई, हम लोग वो भी सप्लाई करते हैं, इसका कोई इशू नहीं है। कितना मतलब कितने क्वांटिटी में चाहिए सर आपको?
customer
42.9s
Sir, that... yesterday, they had done it, you or someone else, I don't know. They had said the total minimum order is 10 ton. That's a bit
सर वो तो अभी कल कल किए थे, आप ही या कोई और मालूम नहीं मुझे। टोटल मिनिमम ऑर्डर टेन टन करके बोले थे। वो थोड़ा
agent
48.0s
It's five to 10 tons, sir.
फाइव टू टेन टन्स है सर।
customer
49.2s
Sir?
सर?
agent
49.8s
It's five to 10 tons, sir.
फाइव टू टेन टन्स है सर।
customer
51.2s
Five to 10 ton, right?
फाइव टू टेन टन ना?
agent
52.5s
Yes.
हां।
customer
53.2s
Okay, okay. Okay sir, I had done it on WhatsApp, I will WhatsApp it.
ओके, ओके। ओके सर, मैं वो व्हाट्सएप पे किए थे, मैं व्हाट्सएप कर देता हूं।
agent
56.5s
So do you know the name of the person you were connected with?
तो नाम पता है आपको क्या जिनके साथ कनेक्ट हुए थे आप?
customer
58.4s
The construction people have to tell me what size and what quantity is needed. They haven't told me yet, I am asking them. After they tell me, I will... this
वो साइज का कितना कितना क्वांटिटी चाहिए वो कंस्ट्रक्शन वाले बोलना है मुझे। वो अभी तक बोला नहीं, उसको पूछ रहा हूं। वो बोलने के बाद मैं आपको ये
agent
62.8s
Okay. I'll do one thing, I'll WhatsApp you my... yes, I'll WhatsApp you my number. Whenever there is a live requirement, you connect with me, we'll discuss it once.
ओके। एक काम करता हूं, मैं आपको अपना व्हाट्सएप, हां, मैं अपना नंबर आपको व्हाट्सएप कर देता हूं। जब भी लाइव रिक्वायरमेंट हो जाए, आप मुझे कनेक्ट करिए, हम डिस्कस करते हैं एक बार इसपे।
customer
69.0s
Okay, okay sir.
ओके, ओके सर।
agent
70.0s
Yes.
जी।
customer
71.6s
Okay.
ओके।