{
  "ucid": "21112178849919871",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 10:49:58",
  "end_time": "2026-09-04 10:52:08",
  "duration_sec": 130,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA7b3ddcae1ebaa61c9bba0641f05a560b.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 931,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178849919871__DIA7b3ddcae1ebaa61c9bba0641f05a560b.mp3",
  "audio_bytes": 347112,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 115.704,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[6s] CUSTOMER: Hello?\n[6s] AGENT: Hello?\n[8s] AGENT: Hello, was I speaking to Hindustan Solar System?   (Hello, Hindustan Solar System se bol raha tha?)\n[9s] CUSTOMER: Yes.   (हां।)\n[10s] AGENT: Sir, hello. I am Aditya Pandey calling from JSW One.   (सर नमस्ते, मैं आदित्य पांडे बात कर रहा था जे एस डब्ल्यू वन से।)\n[13s] CUSTOMER: Yes?   (हां?)\n[14s] AGENT: Sir, I was calling from JSW One, Jindal Steel Works. You had registered on our platform online, uh, two days ago.   (सर जेएसडब्ल्यू वन से बोल रहा था, जिंदल स्टील वर्क्स। आपने हमारे प्लेटफार्म पर रजिस्टर किया था ऑनलाइन, अह दो दिन पहले।)\n[19s] CUSTOMER: Hello?\n[19s] AGENT: Hello?\n[20s] AGENT: Yes sir, I was saying that you had registered on our platform, we called regarding that only.   (हां सर, मैं बोल रहा था कि आपने हमारे प्लेटफार्म पर रजिस्टर किया था, उसी के रिगार्डिंग कॉल किया था हमने।)\n[23s] CUSTOMER: From which company, sir?   (कौनसे कंपनी से सर?)\n[25s] AGENT: Sir, JSW One.   (सर जेएसडब्ल्यू वन।)\n[26s] CUSTOMER: Ah, yes, okay, okay.   (आह, हां, ओके, ओके।)\n[27s] AGENT: You, I guess, registered with us on the 2nd. We connected for that only, sir, wanted to know about your business, about some requirement. Do you make solar structures?   (आपने आई गेस दो तारीख को हमारे यहां रजिस्टर किया था। हम वही उसके लिए कनेक्ट किया था सर, कुछ रिक्वायरमेंट के बारे में आपका बिजनेस जानना था। आप सोलर के स्ट्रक्चर्स बनाते हैं क्या?)\n[32s] CUSTOMER: Yes sir.   (हां सर।)\n[33s] AGENT: So, do you mostly need GI material?   (तो आपको जीआई मटेरियल लगता है क्या मोस्टली?)\n[35s] CUSTOMER: Sir, I needed its rod, TMT bar.   (सर वो उसका रॉड चाहिए था, टीएमटी बार।)\n[37s] AGENT: You needed TMT bar?   (टीएमटी बार चाहिए था क्या?)\n[38s] CUSTOMER: Yes, yes.   (हां, हां।)\n[39s] AGENT: Uh, yes sir, we we supply, we also supply that, there's no issue with that. How much, I mean, in what quantity do you need it, sir?   (अह येस सर, वी वी सप्लाई, हम लोग वो भी सप्लाई करते हैं, इसका कोई इशू नहीं है। कितना मतलब कितने क्वांटिटी में चाहिए सर आपको?)\n[43s] CUSTOMER: Sir, that... yesterday, they had done it, you or someone else, I don't know. They had said the total minimum order is 10 ton. That's a bit   (सर वो तो अभी कल कल किए थे, आप ही या कोई और मालूम नहीं मुझे। टोटल मिनिमम ऑर्डर टेन टन करके बोले थे। वो थोड़ा)\n[48s] AGENT: It's five to 10 tons, sir.   (फाइव टू टेन टन्स है सर।)\n[49s] CUSTOMER: Sir?   (सर?)\n[50s] AGENT: It's five to 10 tons, sir.   (फाइव टू टेन टन्स है सर।)\n[51s] CUSTOMER: Five to 10 ton, right?   (फाइव टू टेन टन ना?)\n[52s] AGENT: Yes.   (हां।)\n[53s] CUSTOMER: Okay, okay. Okay sir, I had done it on WhatsApp, I will WhatsApp it.   (ओके, ओके। ओके सर, मैं वो व्हाट्सएप पे किए थे, मैं व्हाट्सएप कर देता हूं।)\n[56s] AGENT: So do you know the name of the person you were connected with?   (तो नाम पता है आपको क्या जिनके साथ कनेक्ट हुए थे आप?)\n[58s] CUSTOMER: The construction people have to tell me what size and what quantity is needed. They haven't told me yet, I am asking them. After they tell me, I will... this   (वो साइज का कितना कितना क्वांटिटी चाहिए वो कंस्ट्रक्शन वाले बोलना है मुझे। वो अभी तक बोला नहीं, उसको पूछ रहा हूं। वो बोलने के बाद मैं आपको ये)\n[63s] AGENT: Okay. I'll do one thing, I'll WhatsApp you my... yes, I'll WhatsApp you my number. Whenever there is a live requirement, you connect with me, we'll discuss it once.   (ओके। एक काम करता हूं, मैं आपको अपना व्हाट्सएप, हां, मैं अपना नंबर आपको व्हाट्सएप कर देता हूं। जब भी लाइव रिक्वायरमेंट हो जाए, आप मुझे कनेक्ट करिए, हम डिस्कस करते हैं एक बार इसपे।)\n[69s] CUSTOMER: Okay, okay sir.   (ओके, ओके सर।)\n[70s] AGENT: Yes.   (जी।)\n[72s] CUSTOMER: Okay.   (ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 33,
  "connected": 1,
  "audio_notes": "clear: Some background noise typical of a call center, but the main speakers are clearly audible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "33 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they need to get details, take control by scheduling a specific callback time instead of asking them to call you back whenever they're ready.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registrant from a solar structure manufacturing company. The customer confirmed a need for TMT bars but did not have the specifications ready. The agent clarified the 5-10 ton MOQ but failed to conduct further discovery or set a firm next step, ending the call by asking the customer to call back when ready.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"सर नमस्ते, मैं आदित्य पांडे बात कर रहा था जे एस डब्ल्यू वन से। ... आपने हमारे प्लेटफार्म पर रजिस्टर किया था ऑनलाइन, अह दो दिन पहले।\", \"comment\": \"The agent introduced himself, the company, and correctly referenced the customer's recent online registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Only confirmed the company name; did not ask for procurement city, decision-making role, or best contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"\", \"comment\": \"Asked about business type and a one-time quantity, but failed to cover monthly tonnage, brands, payment terms, or past JSW relationship.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The platform's value proposition (transparent pricing, TC, stock availability) was not explained at all.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"After the customer stated they needed to get specs, the agent did not schedule a specific callback date to follow up.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with a passive \\\"connect with me whenever there is a live requirement,\\\" not a specific, agent-owned next step.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they need to get details, take control by scheduling a specific callback time instead of asking them to call you back whenever they're ready.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant from a solar structure manufacturing company. The customer confirmed a need for TMT bars but did not have the specifications ready. The agent clarified the 5-10 ton MOQ but failed to conduct further discovery or set a firm next step, ending the call by asking the customer to call back when ready.\"}",
  "error": null,
  "latency_ms": 39331,
  "input_tokens": 3771,
  "output_tokens": 746,
  "created_at": "2026-09-25 23:02:38",
  "sentiment": "positive",
  "sentiment_score": 0.631,
  "sentiment_confidence": "high",
  "pos": 8,
  "neg": 1,
  "lex_hits": 11,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.619,
  "agent_talk_sec": 34.1,
  "customer_talk_sec": 21.0,
  "dead_air_sec": 74.9,
  "longest_monologue_sec": 6.0,
  "agent_wpm": 323.8,
  "interruptions": 0,
  "agent_turns": 17,
  "customer_turns": 16,
  "discovery_qs": 8,
  "words_agent": 184,
  "words_customer": 104,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178849919871",
      "idx": 0,
      "speaker": "customer",
      "start_s": 5.58,
      "end_s": 6.01,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178849919871",
      "idx": 1,
      "speaker": "agent",
      "start_s": 6.5,
      "end_s": 6.89,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178849919871",
      "idx": 2,
      "speaker": "agent",
      "start_s": 7.5,
      "end_s": 9.1,
      "text_en": "Hello, was I speaking to Hindustan Solar System?",
      "text_native": "Hello, Hindustan Solar System se bol raha tha?"
    },
    {
      "ucid": "21112178849919871",
      "idx": 3,
      "speaker": "customer",
      "start_s": 9.36,
      "end_s": 9.63,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178849919871",
      "idx": 4,
      "speaker": "agent",
      "start_s": 10.16,
      "end_s": 12.38,
      "text_en": "Sir, hello. I am Aditya Pandey calling from JSW One.",
      "text_native": "सर नमस्ते, मैं आदित्य पांडे बात कर रहा था जे एस डब्ल्यू वन से।"
    },
    {
      "ucid": "21112178849919871",
      "idx": 5,
      "speaker": "customer",
      "start_s": 12.8,
      "end_s": 13.0,
      "text_en": "Yes?",
      "text_native": "हां?"
    },
    {
      "ucid": "21112178849919871",
      "idx": 6,
      "speaker": "agent",
      "start_s": 13.6,
      "end_s": 17.7,
      "text_en": "Sir, I was calling from JSW One, Jindal Steel Works. You had registered on our platform online, uh, two days ago.",
      "text_native": "सर जेएसडब्ल्यू वन से बोल रहा था, जिंदल स्टील वर्क्स। आपने हमारे प्लेटफार्म पर रजिस्टर किया था ऑनलाइन, अह दो दिन पहले।"
    },
    {
      "ucid": "21112178849919871",
      "idx": 7,
      "speaker": "customer",
      "start_s": 18.8,
      "end_s": 19.2,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178849919871",
      "idx": 8,
      "speaker": "agent",
      "start_s": 19.3,
      "end_s": 19.6,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178849919871",
      "idx": 9,
      "speaker": "agent",
      "start_s": 19.9,
      "end_s": 22.9,
      "text_en": "Yes sir, I was saying that you had registered on our platform, we called regarding that only.",
      "text_native": "हां सर, मैं बोल रहा था कि आपने हमारे प्लेटफार्म पर रजिस्टर किया था, उसी के रिगार्डिंग कॉल किया था हमने।"
    },
    {
      "ucid": "21112178849919871",
      "idx": 10,
      "speaker": "customer",
      "start_s": 23.2,
      "end_s": 24.2,
      "text_en": "From which company, sir?",
      "text_native": "कौनसे कंपनी से सर?"
    },
    {
      "ucid": "21112178849919871",
      "idx": 11,
      "speaker": "agent",
      "start_s": 24.6,
      "end_s": 25.5,
      "text_en": "Sir, JSW One.",
      "text_native": "सर जेएसडब्ल्यू वन।"
    },
    {
      "ucid": "21112178849919871",
      "idx": 12,
      "speaker": "customer",
      "start_s": 25.6,
      "end_s": 26.6,
      "text_en": "Ah, yes, okay, okay.",
      "text_native": "आह, हां, ओके, ओके।"
    },
    {
      "ucid": "21112178849919871",
      "idx": 13,
      "speaker": "agent",
      "start_s": 27.0,
      "end_s": 32.0,
      "text_en": "You, I guess, registered with us on the 2nd. We connected for that only, sir, wanted to know about your business, about some requirement. Do you make solar structures?",
      "text_native": "आपने आई गेस दो तारीख को हमारे यहां रजिस्टर किया था। हम वही उसके लिए कनेक्ट किया था सर, कुछ रिक्वायरमेंट के बारे में आपका बिजनेस जानना था। आप सोलर के स्ट्रक्चर्स बनाते हैं क्या?"
    },
    {
      "ucid": "21112178849919871",
      "idx": 14,
      "speaker": "customer",
      "start_s": 32.0,
      "end_s": 32.6,
      "text_en": "Yes sir.",
      "text_native": "हां सर।"
    },
    {
      "ucid": "21112178849919871",
      "idx": 15,
      "speaker": "agent",
      "start_s": 33.1,
      "end_s": 34.5,
      "text_en": "So, do you mostly need GI material?",
      "text_native": "तो आपको जीआई मटेरियल लगता है क्या मोस्टली?"
    },
    {
      "ucid": "21112178849919871",
      "idx": 16,
      "speaker": "customer",
      "start_s": 34.9,
      "end_s": 36.8,
      "text_en": "Sir, I needed its rod, TMT bar.",
      "text_native": "सर वो उसका रॉड चाहिए था, टीएमटी बार।"
    },
    {
      "ucid": "21112178849919871",
      "idx": 17,
      "speaker": "agent",
      "start_s": 37.0,
      "end_s": 37.9,
      "text_en": "You needed TMT bar?",
      "text_native": "टीएमटी बार चाहिए था क्या?"
    },
    {
      "ucid": "21112178849919871",
      "idx": 18,
      "speaker": "customer",
      "start_s": 38.2,
      "end_s": 38.6,
      "text_en": "Yes, yes.",
      "text_native": "हां, हां।"
    },
    {
      "ucid": "21112178849919871",
      "idx": 19,
      "speaker": "agent",
      "start_s": 39.1,
      "end_s": 42.6,
      "text_en": "Uh, yes sir, we we supply, we also supply that, there's no issue with that. How much, I mean, in what quantity do you need it, sir?",
      "text_native": "अह येस सर, वी वी सप्लाई, हम लोग वो भी सप्लाई करते हैं, इसका कोई इशू नहीं है। कितना मतलब कितने क्वांटिटी में चाहिए सर आपको?"
    },
    {
      "ucid": "21112178849919871",
      "idx": 20,
      "speaker": "customer",
      "start_s": 42.9,
      "end_s": 48.0,
      "text_en": "Sir, that... yesterday, they had done it, you or someone else, I don't know. They had said the total minimum order is 10 ton. That's a bit",
      "text_native": "सर वो तो अभी कल कल किए थे, आप ही या कोई और मालूम नहीं मुझे। टोटल मिनिमम ऑर्डर टेन टन करके बोले थे। वो थोड़ा"
    },
    {
      "ucid": "21112178849919871",
      "idx": 21,
      "speaker": "agent",
      "start_s": 48.0,
      "end_s": 49.1,
      "text_en": "It's five to 10 tons, sir.",
      "text_native": "फाइव टू टेन टन्स है सर।"
    },
    {
      "ucid": "21112178849919871",
      "idx": 22,
      "speaker": "customer",
      "start_s": 49.2,
      "end_s": 49.5,
      "text_en": "Sir?",
      "text_native": "सर?"
    },
    {
      "ucid": "21112178849919871",
      "idx": 23,
      "speaker": "agent",
      "start_s": 49.8,
      "end_s": 50.8,
      "text_en": "It's five to 10 tons, sir.",
      "text_native": "फाइव टू टेन टन्स है सर।"
    },
    {
      "ucid": "21112178849919871",
      "idx": 24,
      "speaker": "customer",
      "start_s": 51.2,
      "end_s": 52.1,
      "text_en": "Five to 10 ton, right?",
      "text_native": "फाइव टू टेन टन ना?"
    },
    {
      "ucid": "21112178849919871",
      "idx": 25,
      "speaker": "agent",
      "start_s": 52.5,
      "end_s": 52.7,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178849919871",
      "idx": 26,
      "speaker": "customer",
      "start_s": 53.2,
      "end_s": 56.2,
      "text_en": "Okay, okay. Okay sir, I had done it on WhatsApp, I will WhatsApp it.",
      "text_native": "ओके, ओके। ओके सर, मैं वो व्हाट्सएप पे किए थे, मैं व्हाट्सएप कर देता हूं।"
    },
    {
      "ucid": "21112178849919871",
      "idx": 27,
      "speaker": "agent",
      "start_s": 56.5,
      "end_s": 58.2,
      "text_en": "So do you know the name of the person you were connected with?",
      "text_native": "तो नाम पता है आपको क्या जिनके साथ कनेक्ट हुए थे आप?"
    },
    {
      "ucid": "21112178849919871",
      "idx": 28,
      "speaker": "customer",
      "start_s": 58.4,
      "end_s": 62.8,
      "text_en": "The construction people have to tell me what size and what quantity is needed. They haven't told me yet, I am asking them. After they tell me, I will... this",
      "text_native": "वो साइज का कितना कितना क्वांटिटी चाहिए वो कंस्ट्रक्शन वाले बोलना है मुझे। वो अभी तक बोला नहीं, उसको पूछ रहा हूं। वो बोलने के बाद मैं आपको ये"
    },
    {
      "ucid": "21112178849919871",
      "idx": 29,
      "speaker": "agent",
      "start_s": 62.8,
      "end_s": 68.8,
      "text_en": "Okay. I'll do one thing, I'll WhatsApp you my... yes, I'll WhatsApp you my number. Whenever there is a live requirement, you connect with me, we'll discuss it once.",
      "text_native": "ओके। एक काम करता हूं, मैं आपको अपना व्हाट्सएप, हां, मैं अपना नंबर आपको व्हाट्सएप कर देता हूं। जब भी लाइव रिक्वायरमेंट हो जाए, आप मुझे कनेक्ट करिए, हम डिस्कस करते हैं एक बार इसपे।"
    },
    {
      "ucid": "21112178849919871",
      "idx": 30,
      "speaker": "customer",
      "start_s": 69.0,
      "end_s": 69.7,
      "text_en": "Okay, okay sir.",
      "text_native": "ओके, ओके सर।"
    },
    {
      "ucid": "21112178849919871",
      "idx": 31,
      "speaker": "agent",
      "start_s": 70.0,
      "end_s": 70.8,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178849919871",
      "idx": 32,
      "speaker": "customer",
      "start_s": 71.6,
      "end_s": 72.0,
      "text_en": "Okay.",
      "text_native": "ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178849919871",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "सर नमस्ते, मैं आदित्य पांडे बात कर रहा था जे एस डब्ल्यू वन से। ... आपने हमारे प्लेटफार्म पर रजिस्टर किया था ऑनलाइन, अह दो दिन पहले।",
      "comment": "The agent introduced himself, the company, and correctly referenced the customer's recent online registration."
    },
    {
      "ucid": "21112178849919871",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "Only confirmed the company name; did not ask for procurement city, decision-making role, or best contact details."
    },
    {
      "ucid": "21112178849919871",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "",
      "comment": "Asked about business type and a one-time quantity, but failed to cover monthly tonnage, brands, payment terms, or past JSW relationship."
    },
    {
      "ucid": "21112178849919871",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The platform's value proposition (transparent pricing, TC, stock availability) was not explained at all."
    },
    {
      "ucid": "21112178849919871",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "After the customer stated they needed to get specs, the agent did not schedule a specific callback date to follow up."
    },
    {
      "ucid": "21112178849919871",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended with a passive \"connect with me whenever there is a live requirement,\" not a specific, agent-owned next step."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}