Call 21112178849892791 2026-09-04 · Sajal Bhaskar · 2:08
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Does_not_deal_Steel | full conversation 28 turns, clean transcript (0% inaudible) | Hindi | 28 | new_registration (campaign_name:high) |
Audio: clear: Slight background office noise on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: wrong_product
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.28
confidence high · +12/−1
from 14 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The call was correctly disqualified before discovery could begin, as the customer is not a steel buyer.
training gap
Nobody in the data does this step well, so this is a training gap for the floor rather than a personal one.
−2.0 pts
First opportunity identified
Not applicable as the customer was correctly identified as a non-buyer of steel.
How Anupreeti Mahadik did it on a
8.5/10 call —
Tell me the width and this, I will send the rate accordingly. As it is.
−2.0 pts
Closure - one of three outcomes
The call was correctly disqualified, so none of the standard closure outcomes were relevant or attempted.
How Anupreeti Mahadik did it on a
8.5/10 call —
I will send it to you on WhatsApp. And also give me this, give me the estimate itself then, immediately.
did well
Warm welcome opener
JSW One से बात कर रहा था सर, नमस्कार।
Platform education
So but सर ये platform पे तो steel provide करते हैं हम, raw material, steel का।
Summary
The customer from 'Fine Home Creation' registered on the platform believing they could become a vendor for their interior design and modular kitchen business. The agent correctly identified the mismatch, explaining that JSW One sells raw steel materials and does not procure such services. After the agent clarified the platform's purpose and the scope of JSW's construction business, the call ended amicably.
Coaching
You correctly identified this was not a potential customer and adapted by explaining the platform's purpose instead of forcing the script. This was the right way to handle this invalid lead.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | JSW One से बात कर रहा था सर, नमस्कार। The agent opened the call professionally, stating their name and company. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Hello, is this Fine Home Creation speaking? Rep only verified the company name before the customer's clarification made further profiling questions irrelevant. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The call was correctly disqualified before discovery could begin, as the customer is not a steel buyer. |
| NR4 Platform education | 1 | pass | – | 1.0 | So but सर ये platform पे तो steel provide करते हैं हम, raw material, steel का। Agent clearly explained the platform's purpose (selling raw steel) to clarify the mismatch with the customer's business. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
Not applicable as the customer was correctly identified as a non-buyer of steel. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call was correctly disqualified, so none of the standard closure outcomes were relevant or attempted. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.684 | 44.0s | 20.3s | 63.7s | 11.0s | 286.4 | 0 | 14 | 14 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello?
हॅलो?
agent
1.6s
Hello, is this Fine Home Creation speaking?
हॅलो, ये Fine Home Creation से बात कर रहे हैं?
customer
3.7s
Yes, speaking, tell me.
हां, बात कर रहा हूं, बोलिए।
agent
4.7s
I was calling from JSW One, sir, hello.
JSW One से बात कर रहा था सर, नमस्कार।
customer
6.7s
Yes, tell me.
हां, बोलिए।
agent
7.4s
Sir, you had this account, Fine Home Creation, it was recently created on our platform. So, I wanted to know a little about your this manufa- uh whatever business it is.
आपका सर ये अकाउंट था Fine Home Creation, recently create हुआ था हमारे platform पे। सो, थोड़ा जानना था आपके ये manufa- uh जो भी है business के बारे में।
customer
14.0s
Actually, I wanted to join JSW, I mean JSW One. My, our work is in interiors, modular kitchens, modular furniture.
Actually मैं JSW, यानी JSW One से join होना चाहता था। मेरा, हमारा interior का काम है, modular kitchen, modular furniture का।
agent
20.5s
Okay, okay. But sir, on this platform, we provide steel, raw material, of steel.
Okay, okay. So but सर ये platform पे तो steel provide करते हैं हम, raw material, steel का।
customer
24.0s
Yes, yes, I only did that and then saw that it was all this.
हां हां, मैंने सिर्फ वो करके बाद में देखा तो वो सब ये था।
agent
27.1s
Okay, so that means
अच्छा, तो मतलब
customer
27.7s
Actually, I wanted to, like, become your vendor or join your team, something like that I wanted to do.
Actually मुझे जैसे आपको, आपका vendor या आपकी team में शामिल होना है, ऐसा कुछ करना था।
agent
30.8s
Okay, well, there's nothing like that here, sir, because we are not into modular kitchens. So, yes, I mean there's nothing like that here. I mean, we mainly supply HR, CR, GP, all these mild steel raw materials to customers, to fabricators.
अच्छा, वैसे तो यहां पे कुछ नहीं है सर, क्योंकि we are not into modular kitchens. सो, हां, मतलब ऐसा कुछ है नहीं इधर। मतलब हम mainly HR, CR, GP, ये सब mild steel के जो raw materials होते हैं, वो supply करते हैं customers को, fabricators को।
customer
42.2s
Okay, okay.
अच्छा अच्छा।
agent
43.2s
In that, your segment won't be there, sir, here in JSW One.
उसमें आपके segment का सर होगा नहीं इधर JSW One में।
customer
45.4s
No, but JSW One, like, does construction now, right, all of it, that's why I thought.
नहीं तो JSW One जैसे अभी construction करके देता है ना सारा, इसीलिए मुझे लगा।
agent
48.0s
Uh, it does construction, sir. Uh, I mean, it does the construction of homes.
अह construction करके देता है सर। अह मतलब homes का construction करके देता है।
customer
51.3s
Yes, yes.
हां हां।
agent
52.0s
Right? So modular kitchens are not made in that, I mean what they do is, they make the design and all and I mean, they prepare a proper home and give it, but in that, I mean, in a way, they interior
है ना? तो उसमें modular kitchen तो नहीं बनते, मतलब वो क्या करते हैं, वो design वगेरा बनाते हैं और मतलब proper home तैयार करके देते हैं, पर उसमें मतलब एक तरीके से वो interior
customer
58.0s
There is no part for furniture in that?
Furniture का कोई part नहीं होता है उसमें?
agent
59.2s
No, yes, not for furniture, sir, they don't do interiors.
नहीं, हां, furniture का नहीं होता, सर, interior नहीं करते वो।
customer
61.2s
Okay.
ठीक है।
agent
61.6s
I mean, they build the whole house, do everything, but the interior things, the customer does them at their own end.
मतलब पूरा घर बना देते हैं, सब कुछ कर देते हैं, पर जो interior चीजें होती हैं, वो तो जो customer होता है, वो अपने end पे ही करता है।
customer
66.9s
Okay, okay.
ठीक है, ठीक है।
agent
67.8s
Right?
है ना?
customer
68.6s
Yes.
हां।
agent
69.2s
Okay, sir.
ठीक है, सर।
customer
70.1s
Thank you.
agent
71.2s
Thank you.