{
  "ucid": "21112178849892791",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 10:45:27",
  "end_time": "2026-09-04 10:47:35",
  "duration_sec": 128,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "Does_not_deal_Steel",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA92598b2b7c068eced537d490ca2dc9be.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 935,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178849892791__DIA92598b2b7c068eced537d490ca2dc9be.mp3",
  "audio_bytes": 341712,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 113.904,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[2s] AGENT: Hello, is this Fine Home Creation speaking?   (हॅलो, ये Fine Home Creation से बात कर रहे हैं?)\n[4s] CUSTOMER: Yes, speaking, tell me.   (हां, बात कर रहा हूं, बोलिए।)\n[5s] AGENT: I was calling from JSW One, sir, hello.   (JSW One से बात कर रहा था सर, नमस्कार।)\n[7s] CUSTOMER: Yes, tell me.   (हां, बोलिए।)\n[7s] AGENT: Sir, you had this account, Fine Home Creation, it was recently created on our platform. So, I wanted to know a little about your this manufa- uh whatever business it is.   (आपका सर ये अकाउंट था Fine Home Creation, recently create हुआ था हमारे platform पे। सो, थोड़ा जानना था आपके ये manufa- uh जो भी है business के बारे में।)\n[14s] CUSTOMER: Actually, I wanted to join JSW, I mean JSW One. My, our work is in interiors, modular kitchens, modular furniture.   (Actually मैं JSW, यानी JSW One से join होना चाहता था। मेरा, हमारा interior का काम है, modular kitchen, modular furniture का।)\n[20s] AGENT: Okay, okay. But sir, on this platform, we provide steel, raw material, of steel.   (Okay, okay. So but सर ये platform पे तो steel provide करते हैं हम, raw material, steel का।)\n[24s] CUSTOMER: Yes, yes, I only did that and then saw that it was all this.   (हां हां, मैंने सिर्फ वो करके बाद में देखा तो वो सब ये था।)\n[27s] AGENT: Okay, so that means   (अच्छा, तो मतलब)\n[28s] CUSTOMER: Actually, I wanted to, like, become your vendor or join your team, something like that I wanted to do.   (Actually मुझे जैसे आपको, आपका vendor या आपकी team में शामिल होना है, ऐसा कुछ करना था।)\n[31s] AGENT: Okay, well, there's nothing like that here, sir, because we are not into modular kitchens. So, yes, I mean there's nothing like that here. I mean, we mainly supply HR, CR, GP, all these mild steel raw materials to customers, to fabricators.   (अच्छा, वैसे तो यहां पे कुछ नहीं है सर, क्योंकि we are not into modular kitchens. सो, हां, मतलब ऐसा कुछ है नहीं इधर। मतलब हम mainly HR, CR, GP, ये सब mild steel के जो raw materials होते हैं, वो supply करते हैं customers को, fabricators को।)\n[42s] CUSTOMER: Okay, okay.   (अच्छा अच्छा।)\n[43s] AGENT: In that, your segment won't be there, sir, here in JSW One.   (उसमें आपके segment का सर होगा नहीं इधर JSW One में।)\n[45s] CUSTOMER: No, but JSW One, like, does construction now, right, all of it, that's why I thought.   (नहीं तो JSW One जैसे अभी construction करके देता है ना सारा, इसीलिए मुझे लगा।)\n[48s] AGENT: Uh, it does construction, sir. Uh, I mean, it does the construction of homes.   (अह construction करके देता है सर। अह मतलब homes का construction करके देता है।)\n[51s] CUSTOMER: Yes, yes.   (हां हां।)\n[52s] AGENT: Right? So modular kitchens are not made in that, I mean what they do is, they make the design and all and I mean, they prepare a proper home and give it, but in that, I mean, in a way, they interior   (है ना? तो उसमें modular kitchen तो नहीं बनते, मतलब वो क्या करते हैं, वो design वगेरा बनाते हैं और मतलब proper home तैयार करके देते हैं, पर उसमें मतलब एक तरीके से वो interior)\n[58s] CUSTOMER: There is no part for furniture in that?   (Furniture का कोई part नहीं होता है उसमें?)\n[59s] AGENT: No, yes, not for furniture, sir, they don't do interiors.   (नहीं, हां, furniture का नहीं होता, सर, interior नहीं करते वो।)\n[61s] CUSTOMER: Okay.   (ठीक है।)\n[62s] AGENT: I mean, they build the whole house, do everything, but the interior things, the customer does them at their own end.   (मतलब पूरा घर बना देते हैं, सब कुछ कर देते हैं, पर जो interior चीजें होती हैं, वो तो जो customer होता है, वो अपने end पे ही करता है।)\n[67s] CUSTOMER: Okay, okay.   (ठीक है, ठीक है।)\n[68s] AGENT: Right?   (है ना?)\n[69s] CUSTOMER: Yes.   (हां।)\n[69s] AGENT: Okay, sir.   (ठीक है, सर।)\n[70s] CUSTOMER: Thank you.\n[71s] AGENT: Thank you.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 28,
  "connected": 1,
  "audio_notes": "clear: Slight background office noise on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "28 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You correctly identified this was not a potential customer and adapted by explaining the platform's purpose instead of forcing the script. This was the right way to handle this invalid lead.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "wrong_product",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer from 'Fine Home Creation' registered on the platform believing they could become a vendor for their interior design and modular kitchen business. The agent correctly identified the mismatch, explaining that JSW One sells raw steel materials and does not procure such services. After the agent clarified the platform's purpose and the scope of JSW's construction business, the call ended amicably.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"JSW One से बात कर रहा था सर, नमस्कार।\", \"comment\": \"The agent opened the call professionally, stating their name and company.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Hello, is this Fine Home Creation speaking?\", \"comment\": \"Rep only verified the company name before the customer's clarification made further profiling questions irrelevant.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was correctly disqualified before discovery could begin, as the customer is not a steel buyer.\"}, {\"step_id\": \"NR4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"So but सर ये platform पे तो steel provide करते हैं हम, raw material, steel का।\", \"comment\": \"Agent clearly explained the platform's purpose (selling raw steel) to clarify the mismatch with the customer's business.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Not applicable as the customer was correctly identified as a non-buyer of steel.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was correctly disqualified, so none of the standard closure outcomes were relevant or attempted.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You correctly identified this was not a potential customer and adapted by explaining the platform's purpose instead of forcing the script. This was the right way to handle this invalid lead.\", \"segment_detected\": \"wrong_product\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer from 'Fine Home Creation' registered on the platform believing they could become a vendor for their interior design and modular kitchen business. The agent correctly identified the mismatch, explaining that JSW One sells raw steel materials and does not procure such services. After the agent clarified the platform's purpose and the scope of JSW's construction business, the call ended amicably.\"}",
  "error": null,
  "latency_ms": 42493,
  "input_tokens": 3747,
  "output_tokens": 736,
  "created_at": "2026-09-25 11:35:17",
  "sentiment": "positive",
  "sentiment_score": 0.278,
  "sentiment_confidence": "high",
  "pos": 12,
  "neg": 1,
  "lex_hits": 14,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.684,
  "agent_talk_sec": 44.0,
  "customer_talk_sec": 20.3,
  "dead_air_sec": 63.7,
  "longest_monologue_sec": 11.0,
  "agent_wpm": 286.4,
  "interruptions": 0,
  "agent_turns": 14,
  "customer_turns": 14,
  "discovery_qs": 3,
  "words_agent": 210,
  "words_customer": 95,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178849892791",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.68,
      "end_s": 1.18,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178849892791",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.57,
      "end_s": 3.5,
      "text_en": "Hello, is this Fine Home Creation speaking?",
      "text_native": "हॅलो, ये Fine Home Creation से बात कर रहे हैं?"
    },
    {
      "ucid": "21112178849892791",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.7,
      "end_s": 4.7,
      "text_en": "Yes, speaking, tell me.",
      "text_native": "हां, बात कर रहा हूं, बोलिए।"
    },
    {
      "ucid": "21112178849892791",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.7,
      "end_s": 6.4,
      "text_en": "I was calling from JSW One, sir, hello.",
      "text_native": "JSW One से बात कर रहा था सर, नमस्कार।"
    },
    {
      "ucid": "21112178849892791",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.67,
      "end_s": 7.17,
      "text_en": "Yes, tell me.",
      "text_native": "हां, बोलिए।"
    },
    {
      "ucid": "21112178849892791",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.4,
      "end_s": 13.6,
      "text_en": "Sir, you had this account, Fine Home Creation, it was recently created on our platform. So, I wanted to know a little about your this manufa- uh whatever business it is.",
      "text_native": "आपका सर ये अकाउंट था Fine Home Creation, recently create हुआ था हमारे platform पे। सो, थोड़ा जानना था आपके ये manufa- uh जो भी है business के बारे में।"
    },
    {
      "ucid": "21112178849892791",
      "idx": 6,
      "speaker": "customer",
      "start_s": 14.0,
      "end_s": 20.0,
      "text_en": "Actually, I wanted to join JSW, I mean JSW One. My, our work is in interiors, modular kitchens, modular furniture.",
      "text_native": "Actually मैं JSW, यानी JSW One से join होना चाहता था। मेरा, हमारा interior का काम है, modular kitchen, modular furniture का।"
    },
    {
      "ucid": "21112178849892791",
      "idx": 7,
      "speaker": "agent",
      "start_s": 20.5,
      "end_s": 24.0,
      "text_en": "Okay, okay. But sir, on this platform, we provide steel, raw material, of steel.",
      "text_native": "Okay, okay. So but सर ये platform पे तो steel provide करते हैं हम, raw material, steel का।"
    },
    {
      "ucid": "21112178849892791",
      "idx": 8,
      "speaker": "customer",
      "start_s": 24.0,
      "end_s": 26.8,
      "text_en": "Yes, yes, I only did that and then saw that it was all this.",
      "text_native": "हां हां, मैंने सिर्फ वो करके बाद में देखा तो वो सब ये था।"
    },
    {
      "ucid": "21112178849892791",
      "idx": 9,
      "speaker": "agent",
      "start_s": 27.1,
      "end_s": 27.7,
      "text_en": "Okay, so that means",
      "text_native": "अच्छा, तो मतलब"
    },
    {
      "ucid": "21112178849892791",
      "idx": 10,
      "speaker": "customer",
      "start_s": 27.7,
      "end_s": 30.8,
      "text_en": "Actually, I wanted to, like, become your vendor or join your team, something like that I wanted to do.",
      "text_native": "Actually मुझे जैसे आपको, आपका vendor या आपकी team में शामिल होना है, ऐसा कुछ करना था।"
    },
    {
      "ucid": "21112178849892791",
      "idx": 11,
      "speaker": "agent",
      "start_s": 30.8,
      "end_s": 41.8,
      "text_en": "Okay, well, there's nothing like that here, sir, because we are not into modular kitchens. So, yes, I mean there's nothing like that here. I mean, we mainly supply HR, CR, GP, all these mild steel raw materials to customers, to fabricators.",
      "text_native": "अच्छा, वैसे तो यहां पे कुछ नहीं है सर, क्योंकि we are not into modular kitchens. सो, हां, मतलब ऐसा कुछ है नहीं इधर। मतलब हम mainly HR, CR, GP, ये सब mild steel के जो raw materials होते हैं, वो supply करते हैं customers को, fabricators को।"
    },
    {
      "ucid": "21112178849892791",
      "idx": 12,
      "speaker": "customer",
      "start_s": 42.2,
      "end_s": 42.7,
      "text_en": "Okay, okay.",
      "text_native": "अच्छा अच्छा।"
    },
    {
      "ucid": "21112178849892791",
      "idx": 13,
      "speaker": "agent",
      "start_s": 43.2,
      "end_s": 45.4,
      "text_en": "In that, your segment won't be there, sir, here in JSW One.",
      "text_native": "उसमें आपके segment का सर होगा नहीं इधर JSW One में।"
    },
    {
      "ucid": "21112178849892791",
      "idx": 14,
      "speaker": "customer",
      "start_s": 45.4,
      "end_s": 48.0,
      "text_en": "No, but JSW One, like, does construction now, right, all of it, that's why I thought.",
      "text_native": "नहीं तो JSW One जैसे अभी construction करके देता है ना सारा, इसीलिए मुझे लगा।"
    },
    {
      "ucid": "21112178849892791",
      "idx": 15,
      "speaker": "agent",
      "start_s": 48.0,
      "end_s": 51.0,
      "text_en": "Uh, it does construction, sir. Uh, I mean, it does the construction of homes.",
      "text_native": "अह construction करके देता है सर। अह मतलब homes का construction करके देता है।"
    },
    {
      "ucid": "21112178849892791",
      "idx": 16,
      "speaker": "customer",
      "start_s": 51.3,
      "end_s": 51.7,
      "text_en": "Yes, yes.",
      "text_native": "हां हां।"
    },
    {
      "ucid": "21112178849892791",
      "idx": 17,
      "speaker": "agent",
      "start_s": 52.0,
      "end_s": 58.0,
      "text_en": "Right? So modular kitchens are not made in that, I mean what they do is, they make the design and all and I mean, they prepare a proper home and give it, but in that, I mean, in a way, they interior",
      "text_native": "है ना? तो उसमें modular kitchen तो नहीं बनते, मतलब वो क्या करते हैं, वो design वगेरा बनाते हैं और मतलब proper home तैयार करके देते हैं, पर उसमें मतलब एक तरीके से वो interior"
    },
    {
      "ucid": "21112178849892791",
      "idx": 18,
      "speaker": "customer",
      "start_s": 58.0,
      "end_s": 59.2,
      "text_en": "There is no part for furniture in that?",
      "text_native": "Furniture का कोई part नहीं होता है उसमें?"
    },
    {
      "ucid": "21112178849892791",
      "idx": 19,
      "speaker": "agent",
      "start_s": 59.2,
      "end_s": 60.8,
      "text_en": "No, yes, not for furniture, sir, they don't do interiors.",
      "text_native": "नहीं, हां, furniture का नहीं होता, सर, interior नहीं करते वो।"
    },
    {
      "ucid": "21112178849892791",
      "idx": 20,
      "speaker": "customer",
      "start_s": 61.2,
      "end_s": 61.6,
      "text_en": "Okay.",
      "text_native": "ठीक है।"
    },
    {
      "ucid": "21112178849892791",
      "idx": 21,
      "speaker": "agent",
      "start_s": 61.6,
      "end_s": 66.6,
      "text_en": "I mean, they build the whole house, do everything, but the interior things, the customer does them at their own end.",
      "text_native": "मतलब पूरा घर बना देते हैं, सब कुछ कर देते हैं, पर जो interior चीजें होती हैं, वो तो जो customer होता है, वो अपने end पे ही करता है।"
    },
    {
      "ucid": "21112178849892791",
      "idx": 22,
      "speaker": "customer",
      "start_s": 66.9,
      "end_s": 67.5,
      "text_en": "Okay, okay.",
      "text_native": "ठीक है, ठीक है।"
    },
    {
      "ucid": "21112178849892791",
      "idx": 23,
      "speaker": "agent",
      "start_s": 67.8,
      "end_s": 68.1,
      "text_en": "Right?",
      "text_native": "है ना?"
    },
    {
      "ucid": "21112178849892791",
      "idx": 24,
      "speaker": "customer",
      "start_s": 68.6,
      "end_s": 68.8,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178849892791",
      "idx": 25,
      "speaker": "agent",
      "start_s": 69.2,
      "end_s": 69.7,
      "text_en": "Okay, sir.",
      "text_native": "ठीक है, सर।"
    },
    {
      "ucid": "21112178849892791",
      "idx": 26,
      "speaker": "customer",
      "start_s": 70.1,
      "end_s": 70.6,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    },
    {
      "ucid": "21112178849892791",
      "idx": 27,
      "speaker": "agent",
      "start_s": 71.2,
      "end_s": 71.7,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178849892791",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "JSW One से बात कर रहा था सर, नमस्कार।",
      "comment": "The agent opened the call professionally, stating their name and company."
    },
    {
      "ucid": "21112178849892791",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Hello, is this Fine Home Creation speaking?",
      "comment": "Rep only verified the company name before the customer's clarification made further profiling questions irrelevant."
    },
    {
      "ucid": "21112178849892791",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was correctly disqualified before discovery could begin, as the customer is not a steel buyer."
    },
    {
      "ucid": "21112178849892791",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "So but सर ये platform पे तो steel provide करते हैं हम, raw material, steel का।",
      "comment": "Agent clearly explained the platform's purpose (selling raw steel) to clarify the mismatch with the customer's business."
    },
    {
      "ucid": "21112178849892791",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Not applicable as the customer was correctly identified as a non-buyer of steel."
    },
    {
      "ucid": "21112178849892791",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was correctly disqualified, so none of the standard closure outcomes were relevant or attempted."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}