{
  "ucid": "21112178849809291",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 10:31:32",
  "end_time": "2026-09-04 10:36:19",
  "duration_sec": 287,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA1b3d5f3af486d564e2f44ce1f37ebbb2.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 939,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178849809291__DIA1b3d5f3af486d564e2f44ce1f37ebbb2.mp3",
  "audio_bytes": 802008,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 267.336,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हॅलो?)\n[2s] AGENT: Hello?   (हॅलो?)\n[2s] CUSTOMER: Hello? Yes.   (हॅलो? हां.)\n[3s] AGENT: Are you speaking from Bhari Impex?   (ये uh भारी इम्पैक्ट से बात कर रहे है आप?)\n[6s] CUSTOMER: Yes sir, from Bhari Impex. Tell me, sir.   (हां सर, भारी इम्पैक्ट से। बोलिए ना सर।)\n[7s] AGENT: Yes, I am, uh, Rohit speaking, Rohit Mishra from the JSW One platform.   (हां, मैं uh रोहित बात कर रहा हूं, रोहित मिश्रा फ्रॉम जेएसडब्ल्यू वन प्लॅटफॉर्म से।)\n[10s] CUSTOMER: From where, sir?   (कहां से सर?)\n[11s] AGENT: From the JSW One platform, Jindal Steel. From Mumbai.   (जेएसडब्ल्यू वन प्लॅटफॉर्म से, जिंदाल स्टील। फ्रॉम मुंबई।)\n[13s] CUSTOMER: Ah ha ha ha, tell me, sir.   (आ हा हा हा, बोलिए सर।)\n[15s] AGENT: You had posted a requirement for some TMT rods on our application, from JSW One MSME.   (आपने कुछ हमारे एप्लीकेशन पे, जेएसडब्ल्यू वन एमएसएमई से, कुछ टीएमटी रॉड्स की रिक्वायरमेंट डाली थी।)\n[19s] CUSTOMER: Yes sir, that's right, that's right.   (यस सर, बराबर बराबर।)\n[20s] AGENT: 10mm, 16mm.\n[21s] CUSTOMER: Yes sir.   (यस सर।)\n[21s] AGENT: What, for what purpose, I mean what is your company? I mean, what is it majorly into right now?   (क्या, किस चीज की, मतलब कंपनी आपकी क्या है? मतलब मेजरली किस में है अभी ये?)\n[24s] CUSTOMER: Uh sir, we are, like, building a new house right now, it's needed for that.   (अह सर हमारा जैसा मतलब अभी नया मतलब घर बांध रहे है, उसके लिए चाहिए।)\n[28s] AGENT: Okay. Where is it being built?   (अच्छा। कहां पे बन रहा है?)\n[29s] CUSTOMER: It's in Solapur, sir.   (ये सोलापुर में सर।)\n[30s] AGENT: In Solapur, right? And this, I mean, your company, what kind of company is it?   (सोलापुर में ना? और ये मतलब आपकी जो कंपनी है, ये किस चीज की कंपनी है?)\n[33s] CUSTOMER: No, ours is a towel manufacturing company, sir, actually.   (नहीं, हमारा टॉवेल मॅन्युफॅक्चरिंग कंपनी है सर, एक्चुअली।)\n[36s] AGENT: Okay, okay, okay.   (अच्छा अच्छा अच्छा।)\n[37s] CUSTOMER: Yes.   (हां।)\n[38s] AGENT: So by when are you planning to take this? I mean, by when are you planning to purchase?   (तो कब तक आप ये लेने का प्लान कर रहे हैं? मतलब कब तक परचेस करने का प्लान कर रहे हैं?)\n[40s] CUSTOMER: It's ongoing, sir, it's already, I mean, somewhat in processing. I mean, we have to start immediately. We are waiting for permission. The permission is also, I mean, almost done.   (अभी चालू है सर, ऑलरेडी मतलब थोड़ा प्रोसेसिंग में है। मतलब अभी तुरंत चालू करने का है। परमिशन के लिए रुके हैं। परमिशन भी मतलब ऑलमोस्ट हो गया जैसा है।)\n[46s] AGENT: Hmm, see, what the rates are, if I give them to you today, then it will be beneficial only if you close today, close it today itself, finalize it.   (हम्म, देखिए रेट्स क्या है, मैं अगर आप आपको मैं आज दूंगा ना, तो फायदा तभी होगा अगर आप आज क्लोज, आज के आज ही क्लोज करेंगे उसको, फाइनलाइज करेंगे।)\n[51s] CUSTOMER: No, we have to close it today itself, sir, that's why.   (नहीं, आज के आज ही क्लोज करना है सर, इसके लिए।)\n[54s] AGENT: Okay. Alright. I... because what the rates are, the rate is not in my hands at all. It is totally increasing exponentially daily.   (अच्छा। ठीक है। मैं बिकॉज़ रेट्स क्या है, रेट बिल्कुल भी मेरे हाथ में नहीं है। वो टोटली एकदम एक्सपोनेंशियली बढ़ रहा है डेली।)\n[58s] CUSTOMER: That's why I had, I mean, asked locally here, sir, they are quoting a higher price.   (वो इसके लिए तो मैंने मतलब इधर लोकल में पूछा था सर, वो ज्यादा ही बता रहे।)\n[61s] AGENT: No, you will get a very high price from there. Do one thing, you, I have WhatsApped you. And once you tell me what your requirement is, how much quantity you need in 8mm, how much quantity in 10mm, which grade you need, 550D, that's what I would suggest.   (नहीं, उधर से तो आपको बहुत हाई मिलेगा। एक काम करिए ना, आप मुझे, मैंने आपको WhatsApp किया है। और एक बार आप मुझे क्या आपका रिक्वायरमेंट है, 8mm में कितना क्वांटिटी चाहिए, 10mm में कितना क्वांटिटी, ग्रेड कौनसा चाहिए, 550D, ऐसे I would suggest.)\n[68s] CUSTOMER: It's 550D, sir.   (550D है सर।)\n[69s] AGENT: Yes, yes. In primary, right?   (हां हां। प्राइमरी में ना?)\n[71s] CUSTOMER: Yes, I mean, what was in it, primary...   (हां मतलब, उसमें क्या था प्राइमरी...)\n[72s] AGENT: See, there are two types, primary is JSW, Tata, SAIL, JSPL, all these are primary companies.   (देखिए दो तरह की होती है, प्राइमरी होती है जेएसडब्ल्यू, टाटा, सेल, जेएसपीएल, ये सारी हो गई प्राइमरी कंपनीज।)\n[76s] CUSTOMER: Yes, that primary one, I want JSW's.   (हां, वही प्राइमरी, जेएसडब्ल्यू का चाहिए।)\n[78s] AGENT: Yes, okay. So you, you do one thing, share the requirement with me. I have just sent you my visiting card on WhatsApp. I will change it from here and quote you. What is your delivered price.   (हां, ठीक है। तो आप आप एक काम करिए, आप मेरेको रिक्वायरमेंट शेयर करिए। मैंने WhatsApp पे जस्ट आपको विजिटिंग कार्ड भेजा है। मैं यहां से एक बार चेंज करके आपको कोट करता हूं। कितना डिलीवर्ड प्राइस क्या आ रहा है आपका।)\n[84s] CUSTOMER: That's fine, sir. I mean, I had to ask one more thing, in the JSW app, it was showing me the quantity there. Will it be in pieces or in tons? How is it, I didn't understand that.   (चलेगा सर। मतलब मेरेको और एक पूछना था, वहां पे जेएसडब्ल्यू ऍप में मेरेको वहां पे क्वांटिटी दिखा रहा था। वो कैसा पीसेस पे रहेगा क्या टन पे रहेगा? कैसा है वो मेरेको समझ में नहीं आया।)\n[90s] AGENT: How is it convenient for you?   (आपको आपको कैसे कन्वीनिएंट है?)\n[91s] CUSTOMER: If you give it to me in pieces, it will be right. Because the engineer has given it to me in pieces.   (मेरेको पीसेस में मतलब देंगे तो बराबर होगा। क्योंकि मेरेको सामने वाला इंजिनियर ने इसे मतलब पीसेस में दिया हुआ है।)\n[95s] AGENT: My rates, they will come per metric ton, not according to pieces.   (मेरा जो रेट्स है ना, वो पर मेट्रिक टन में आएगा, पीसेस के हिसाब से नहीं आएगा।)\n[98s] CUSTOMER: How do they calculate that per metric ton? That...   (वो कैसा निकालते पर मेट्रिक टन? वो...)\n[100s] AGENT: I mean, according to weight. A thousand kilos, yes.   (मतलब वजन के हिसाब से। हजार किलो, हां।)\n[101s] CUSTOMER: I mean, one thousand, I mean, for 8mm, how much, like, what is the approximate weight of one rod?   (मतलब एक हजार, मतलब 8mm का कितना कैसा, मतलब एक रॉड कितना वेट का होता है अंदाजन?)\n[105s] AGENT: Well, I will tell you all that. You just...   (चलिए वो सब तो मैं बता दूंगा आपको। आप मेरेको...)\n[106s] CUSTOMER: You tell me on WhatsApp, I mean, my, I mean, how it is, it's written as 198 pieces of 8mm.   (आप मेरेको WhatsApp में बताइए, मतलब मेरेका मतलब, कैसा है मतलब 8mm का 198 पीसेस करके लिखा है वो।)\n[109s] AGENT: Okay, it's 198 pieces of 8mm.   (अच्छा, 8mm का 198 पीसेस करके है।)\n[111s] CUSTOMER: It's like that. For me, it's like we have to build two, I mean, bungalows, for that.   (ऐसा है। मेरेको कैसा हमारा दो मतलब बंगलो बनाना है इसके लिए।)\n[113s] AGENT: Yes.   (हां।)\n[114s] CUSTOMER: Yes, 2500, 2500 is the total built-up. Ground plus first floor.   (हां, 2500, 2500 टोटल बिल्ट-अप है। ग्राउंड प्लस फर्स्ट फ्लोर का।)\n[116s] AGENT: Okay.   (अच्छा।)\n[117s] CUSTOMER: 2500 for one, 2500 for one, that's the total.   (एक का 2500, एक का 2500, ऐसा है टोटल।)\n[119s] AGENT: So what was your quantity for 8mm?   (मतलब आपका 8mm का कितना था?)\n[120s] CUSTOMER: For 8mm, it's given as 198 pieces.   (8mm का 198 पीसेस करके ऐसा दिया है वो।)\n[122s] AGENT: Hmm hmm. U-bend, do you want it straight or in U-bend?   (हम्म हम्म। यू-बेंड, आप स्ट्रेट में चाहिए या फिर यू-बेंड में चाहिए?)\n[125s] CUSTOMER: U-bend means, I need it in U-bend almost. I mean that...   (यू-बेंड मतलब, यू-बेंड में ही चाहिए ऑलमोस्ट। मतलब वो...)\n[127s] AGENT: U-bend.   (यू-बेंड।)\n[127s] CUSTOMER: Yes, U-bend. What is the rate for straight? U-bend, I mean, what's the difference, sir?   (हां, यू-बेंड। स्ट्रेट में क्या रेट पड़ता है? यू-बेंड मतलब क्या डिफरेंस है सर उसमें?)\n[130s] AGENT: Straight rod means it will be straight, in U-bend it will be U-bended, bended.   (स्ट्रेट रॉड मतलब सीधा रहेगा, यू-बेंड में ऐसे यू-बेंडेड, बेंडेड रहेगा।)\n[132s] CUSTOMER: Yes, it will come with a bend, right. I need U-bend only. Yes, yes. Straight will become very long.   (हां, एक बेंड रहके आएगा, बराबर। यू-बेंड ही चाहिए। हां हां। स्ट्रेट तो बहुत लंबा हो जाएगा वो।)\n[137s] AGENT: Hmm, okay.   (हम्म, ठीक है।)\n[138s] CUSTOMER: I need it in U-bend.   (यू-बेंड में चाहिए।)\n[139s] AGENT: Alright then. You just write and send it to me like that, how much quantity you have, how it is.   (ठीक है ना। मेरेको आप वैसे ही लिख के भेज दीजिए, कितना आपको क्वांटिटी है, कैसे है।)\n[142s] CUSTOMER: Okay.   (ओके।)\n[142s] AGENT: I will tell you how much, I mean, what the delivered rate will be.   (मैं आपको बता देता हूं कितना, मतलब कितना रेट आएगा डिलीवर्ड।)\n[144s] CUSTOMER: That's fine, sir. Okay. Will you send it to me on WhatsApp now, sir?   (चलेगा सर। ओके। आप मेरेको WhatsApp में भेजेगा सर अभी?)\n[146s] AGENT: I have done it, I have done it. I have sent my visiting card.   (कर दिया है, मैंने कर दिया है। अपना विजिटिंग कार्ड भेजा है।)\n[148s] CUSTOMER: I will tell you based on pieces only, sir, you can, I mean, calculate it in tons and give it to me according to your calculations.   (मैं आपको पीसेस के ऊपर ही बताता हूं सर, आप मतलब वो टन पे निकाल के आप आपके हिसाब से दे दीजिए मेरेको।)\n[152s] AGENT: Hmm, okay, okay. Okay.   (हम्म, ठीक है, ठीक है। ओके।)\n[154s] CUSTOMER: Yes sir, okay. Where are you from, sir?   (यस सर, ओके। आप कहां से है सर?)\n[155s] AGENT: From Mumbai.   (मुंबई से।)\n[156s] CUSTOMER: My office is in Mumbai.   (मुंबई में है मेरा ऑफिस।)\n[157s] AGENT: Okay, okay sir. Alright.   (ओके, ओके सर। चलिए।)\n[159s] CUSTOMER: Yeah.   (या।)\n[161s] UNKNOWN: One minute, okay.   (एक मिनिट हां।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 72,
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  "audio_notes": "clear: There is a faint background voice at the very end of the recording.",
  "transcript_status": "ok",
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  "band": "green",
  "band_reason": "72 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
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  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 6.5,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\"]",
  "pitch_coaching_note": "When the customer mentioned high local prices, you correctly offered a delivered price. However, you missed key discovery questions about their total monthly steel usage or current suppliers, which could have revealed a much larger opportunity beyond this one-time project.",
  "usp_relevance": "matched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
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  "moq_severity": null,
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  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a towel manufacturer, inquired about TMT rods for a personal house construction project in Solapur. The agent validated most requirement details but struggled to convert the quantity from pieces to tons. The customer noted high local prices, and the agent committed to sending a competitive delivered price quote via WhatsApp once the customer shares the full list of required items.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"You had posted a requirement for some TMT rods on our application, from JSW One MSME.\", \"comment\": \"The agent correctly referenced the customer's submission on the JSW One MSME application.\"}, {\"step_id\": \"CL2\", \"result\": \"full\", \"questions_hit\": 4, \"evidence\": \"Where is it being built? ... So by when are you planning to take this? ... which grade you need, 550D, that's what I would suggest.\", \"comment\": \"Agent confirmed product/grade, thickness, location, and timeline, but did not successfully revalidate quantity in MT, instead getting stuck on converting from pieces.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Agent only asked about the end application; failed to ask about monthly tonnage, current brands, JSW share, or payment terms.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I will change it from here and quote you. What is your delivered price.\", \"comment\": \"The agent committed to providing a delivered price quote via WhatsApp after the customer provides the full requirement.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"See, there are two types, primary is JSW, Tata, SAIL, JSPL, these are all primary companies.\", \"comment\": \"The agent did not re-pitch the portfolio and only provided relevant clarification about primary vs. secondary steel.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"When the customer mentioned high local prices, you correctly offered a delivered price. However, you missed key discovery questions about their total monthly steel usage or current suppliers, which could have revealed a much larger opportunity beyond this one-time project.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"handled\", \"evidence\": \"...I had, I mean, asked locally here, sir, they are quoting a higher price.\", \"response\": \"No, you will get a very high price from there... I will change it from here and quote you. What is your delivered price.\"}], \"call_summary\": \"The customer, a towel manufacturer, inquired about TMT rods for a personal house construction project in Solapur. The agent validated most requirement details but struggled to convert the quantity from pieces to tons. The customer noted high local prices, and the agent committed to sending a competitive delivered price quote via WhatsApp once the customer shares the full list of required items.\"}",
  "error": null,
  "latency_ms": 40999,
  "input_tokens": 5795,
  "output_tokens": 844,
  "created_at": "2026-09-25 23:02:40",
  "sentiment": "positive",
  "sentiment_score": 0.459,
  "sentiment_confidence": "high",
  "pos": 10,
  "neg": 0,
  "lex_hits": 12,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.528,
  "agent_talk_sec": 73.3,
  "customer_talk_sec": 65.4,
  "dead_air_sec": 148.3,
  "longest_monologue_sec": 6.9,
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  "interruptions": 0,
  "agent_turns": 35,
  "customer_turns": 36,
  "discovery_qs": 13,
  "words_agent": 409,
  "words_customer": 397,
  "monologue_heavy": 0,
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    {
      "ucid": "21112178849809291",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.77,
      "end_s": 1.2,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178849809291",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.58,
      "end_s": 1.92,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178849809291",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.3,
      "end_s": 2.9,
      "text_en": "Hello? Yes.",
      "text_native": "हॅलो? हां."
    },
    {
      "ucid": "21112178849809291",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.2,
      "end_s": 5.3,
      "text_en": "Are you speaking from Bhari Impex?",
      "text_native": "ये uh भारी इम्पैक्ट से बात कर रहे है आप?"
    },
    {
      "ucid": "21112178849809291",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.68,
      "end_s": 7.1,
      "text_en": "Yes sir, from Bhari Impex. Tell me, sir.",
      "text_native": "हां सर, भारी इम्पैक्ट से। बोलिए ना सर।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.3,
      "end_s": 10.1,
      "text_en": "Yes, I am, uh, Rohit speaking, Rohit Mishra from the JSW One platform.",
      "text_native": "हां, मैं uh रोहित बात कर रहा हूं, रोहित मिश्रा फ्रॉम जेएसडब्ल्यू वन प्लॅटफॉर्म से।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.4,
      "end_s": 10.9,
      "text_en": "From where, sir?",
      "text_native": "कहां से सर?"
    },
    {
      "ucid": "21112178849809291",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.0,
      "end_s": 13.1,
      "text_en": "From the JSW One platform, Jindal Steel. From Mumbai.",
      "text_native": "जेएसडब्ल्यू वन प्लॅटफॉर्म से, जिंदाल स्टील। फ्रॉम मुंबई।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 8,
      "speaker": "customer",
      "start_s": 13.3,
      "end_s": 14.4,
      "text_en": "Ah ha ha ha, tell me, sir.",
      "text_native": "आ हा हा हा, बोलिए सर।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 9,
      "speaker": "agent",
      "start_s": 14.6,
      "end_s": 18.5,
      "text_en": "You had posted a requirement for some TMT rods on our application, from JSW One MSME.",
      "text_native": "आपने कुछ हमारे एप्लीकेशन पे, जेएसडब्ल्यू वन एमएसएमई से, कुछ टीएमटी रॉड्स की रिक्वायरमेंट डाली थी।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 10,
      "speaker": "customer",
      "start_s": 18.8,
      "end_s": 19.6,
      "text_en": "Yes sir, that's right, that's right.",
      "text_native": "यस सर, बराबर बराबर।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 11,
      "speaker": "agent",
      "start_s": 19.6,
      "end_s": 20.5,
      "text_en": "10mm, 16mm.",
      "text_native": "10mm, 16mm."
    },
    {
      "ucid": "21112178849809291",
      "idx": 12,
      "speaker": "customer",
      "start_s": 20.7,
      "end_s": 21.1,
      "text_en": "Yes sir.",
      "text_native": "यस सर।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 13,
      "speaker": "agent",
      "start_s": 21.2,
      "end_s": 23.8,
      "text_en": "What, for what purpose, I mean what is your company? I mean, what is it majorly into right now?",
      "text_native": "क्या, किस चीज की, मतलब कंपनी आपकी क्या है? मतलब मेजरली किस में है अभी ये?"
    },
    {
      "ucid": "21112178849809291",
      "idx": 14,
      "speaker": "customer",
      "start_s": 24.2,
      "end_s": 27.1,
      "text_en": "Uh sir, we are, like, building a new house right now, it's needed for that.",
      "text_native": "अह सर हमारा जैसा मतलब अभी नया मतलब घर बांध रहे है, उसके लिए चाहिए।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 15,
      "speaker": "agent",
      "start_s": 27.7,
      "end_s": 29.0,
      "text_en": "Okay. Where is it being built?",
      "text_native": "अच्छा। कहां पे बन रहा है?"
    },
    {
      "ucid": "21112178849809291",
      "idx": 16,
      "speaker": "customer",
      "start_s": 29.3,
      "end_s": 30.3,
      "text_en": "It's in Solapur, sir.",
      "text_native": "ये सोलापुर में सर।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 17,
      "speaker": "agent",
      "start_s": 30.4,
      "end_s": 32.9,
      "text_en": "In Solapur, right? And this, I mean, your company, what kind of company is it?",
      "text_native": "सोलापुर में ना? और ये मतलब आपकी जो कंपनी है, ये किस चीज की कंपनी है?"
    },
    {
      "ucid": "21112178849809291",
      "idx": 18,
      "speaker": "customer",
      "start_s": 33.3,
      "end_s": 35.4,
      "text_en": "No, ours is a towel manufacturing company, sir, actually.",
      "text_native": "नहीं, हमारा टॉवेल मॅन्युफॅक्चरिंग कंपनी है सर, एक्चुअली।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 19,
      "speaker": "agent",
      "start_s": 35.7,
      "end_s": 36.6,
      "text_en": "Okay, okay, okay.",
      "text_native": "अच्छा अच्छा अच्छा।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 20,
      "speaker": "customer",
      "start_s": 37.1,
      "end_s": 37.4,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 21,
      "speaker": "agent",
      "start_s": 37.9,
      "end_s": 40.3,
      "text_en": "So by when are you planning to take this? I mean, by when are you planning to purchase?",
      "text_native": "तो कब तक आप ये लेने का प्लान कर रहे हैं? मतलब कब तक परचेस करने का प्लान कर रहे हैं?"
    },
    {
      "ucid": "21112178849809291",
      "idx": 22,
      "speaker": "customer",
      "start_s": 40.5,
      "end_s": 45.2,
      "text_en": "It's ongoing, sir, it's already, I mean, somewhat in processing. I mean, we have to start immediately. We are waiting for permission. The permission is also, I mean, almost done.",
      "text_native": "अभी चालू है सर, ऑलरेडी मतलब थोड़ा प्रोसेसिंग में है। मतलब अभी तुरंत चालू करने का है। परमिशन के लिए रुके हैं। परमिशन भी मतलब ऑलमोस्ट हो गया जैसा है।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 23,
      "speaker": "agent",
      "start_s": 45.7,
      "end_s": 51.0,
      "text_en": "Hmm, see, what the rates are, if I give them to you today, then it will be beneficial only if you close today, close it today itself, finalize it.",
      "text_native": "हम्म, देखिए रेट्स क्या है, मैं अगर आप आपको मैं आज दूंगा ना, तो फायदा तभी होगा अगर आप आज क्लोज, आज के आज ही क्लोज करेंगे उसको, फाइनलाइज करेंगे।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 24,
      "speaker": "customer",
      "start_s": 51.1,
      "end_s": 52.8,
      "text_en": "No, we have to close it today itself, sir, that's why.",
      "text_native": "नहीं, आज के आज ही क्लोज करना है सर, इसके लिए।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 25,
      "speaker": "agent",
      "start_s": 53.5,
      "end_s": 58.1,
      "text_en": "Okay. Alright. I... because what the rates are, the rate is not in my hands at all. It is totally increasing exponentially daily.",
      "text_native": "अच्छा। ठीक है। मैं बिकॉज़ रेट्स क्या है, रेट बिल्कुल भी मेरे हाथ में नहीं है। वो टोटली एकदम एक्सपोनेंशियली बढ़ रहा है डेली।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 26,
      "speaker": "customer",
      "start_s": 58.4,
      "end_s": 61.0,
      "text_en": "That's why I had, I mean, asked locally here, sir, they are quoting a higher price.",
      "text_native": "वो इसके लिए तो मैंने मतलब इधर लोकल में पूछा था सर, वो ज्यादा ही बता रहे।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 27,
      "speaker": "agent",
      "start_s": 61.2,
      "end_s": 68.1,
      "text_en": "No, you will get a very high price from there. Do one thing, you, I have WhatsApped you. And once you tell me what your requirement is, how much quantity you need in 8mm, how much quantity in 10mm, which grade you need, 550D, that's what I would suggest.",
      "text_native": "नहीं, उधर से तो आपको बहुत हाई मिलेगा। एक काम करिए ना, आप मुझे, मैंने आपको WhatsApp किया है। और एक बार आप मुझे क्या आपका रिक्वायरमेंट है, 8mm में कितना क्वांटिटी चाहिए, 10mm में कितना क्वांटिटी, ग्रेड कौनसा चाहिए, 550D, ऐसे I would suggest."
    },
    {
      "ucid": "21112178849809291",
      "idx": 28,
      "speaker": "customer",
      "start_s": 68.3,
      "end_s": 69.0,
      "text_en": "It's 550D, sir.",
      "text_native": "550D है सर।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 29,
      "speaker": "agent",
      "start_s": 69.3,
      "end_s": 70.3,
      "text_en": "Yes, yes. In primary, right?",
      "text_native": "हां हां। प्राइमरी में ना?"
    },
    {
      "ucid": "21112178849809291",
      "idx": 30,
      "speaker": "customer",
      "start_s": 70.7,
      "end_s": 71.8,
      "text_en": "Yes, I mean, what was in it, primary...",
      "text_native": "हां मतलब, उसमें क्या था प्राइमरी..."
    },
    {
      "ucid": "21112178849809291",
      "idx": 31,
      "speaker": "agent",
      "start_s": 71.9,
      "end_s": 75.6,
      "text_en": "See, there are two types, primary is JSW, Tata, SAIL, JSPL, all these are primary companies.",
      "text_native": "देखिए दो तरह की होती है, प्राइमरी होती है जेएसडब्ल्यू, टाटा, सेल, जेएसपीएल, ये सारी हो गई प्राइमरी कंपनीज।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 32,
      "speaker": "customer",
      "start_s": 76.0,
      "end_s": 77.4,
      "text_en": "Yes, that primary one, I want JSW's.",
      "text_native": "हां, वही प्राइमरी, जेएसडब्ल्यू का चाहिए।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 33,
      "speaker": "agent",
      "start_s": 77.5,
      "end_s": 83.8,
      "text_en": "Yes, okay. So you, you do one thing, share the requirement with me. I have just sent you my visiting card on WhatsApp. I will change it from here and quote you. What is your delivered price.",
      "text_native": "हां, ठीक है। तो आप आप एक काम करिए, आप मेरेको रिक्वायरमेंट शेयर करिए। मैंने WhatsApp पे जस्ट आपको विजिटिंग कार्ड भेजा है। मैं यहां से एक बार चेंज करके आपको कोट करता हूं। कितना डिलीवर्ड प्राइस क्या आ रहा है आपका।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 34,
      "speaker": "customer",
      "start_s": 84.3,
      "end_s": 89.4,
      "text_en": "That's fine, sir. I mean, I had to ask one more thing, in the JSW app, it was showing me the quantity there. Will it be in pieces or in tons? How is it, I didn't understand that.",
      "text_native": "चलेगा सर। मतलब मेरेको और एक पूछना था, वहां पे जेएसडब्ल्यू ऍप में मेरेको वहां पे क्वांटिटी दिखा रहा था। वो कैसा पीसेस पे रहेगा क्या टन पे रहेगा? कैसा है वो मेरेको समझ में नहीं आया।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 35,
      "speaker": "agent",
      "start_s": 89.5,
      "end_s": 90.7,
      "text_en": "How is it convenient for you?",
      "text_native": "आपको आपको कैसे कन्वीनिएंट है?"
    },
    {
      "ucid": "21112178849809291",
      "idx": 36,
      "speaker": "customer",
      "start_s": 91.1,
      "end_s": 94.6,
      "text_en": "If you give it to me in pieces, it will be right. Because the engineer has given it to me in pieces.",
      "text_native": "मेरेको पीसेस में मतलब देंगे तो बराबर होगा। क्योंकि मेरेको सामने वाला इंजिनियर ने इसे मतलब पीसेस में दिया हुआ है।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 37,
      "speaker": "agent",
      "start_s": 94.9,
      "end_s": 97.6,
      "text_en": "My rates, they will come per metric ton, not according to pieces.",
      "text_native": "मेरा जो रेट्स है ना, वो पर मेट्रिक टन में आएगा, पीसेस के हिसाब से नहीं आएगा।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 38,
      "speaker": "customer",
      "start_s": 98.1,
      "end_s": 99.5,
      "text_en": "How do they calculate that per metric ton? That...",
      "text_native": "वो कैसा निकालते पर मेट्रिक टन? वो..."
    },
    {
      "ucid": "21112178849809291",
      "idx": 39,
      "speaker": "agent",
      "start_s": 99.6,
      "end_s": 101.0,
      "text_en": "I mean, according to weight. A thousand kilos, yes.",
      "text_native": "मतलब वजन के हिसाब से। हजार किलो, हां।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 40,
      "speaker": "customer",
      "start_s": 101.1,
      "end_s": 104.4,
      "text_en": "I mean, one thousand, I mean, for 8mm, how much, like, what is the approximate weight of one rod?",
      "text_native": "मतलब एक हजार, मतलब 8mm का कितना कैसा, मतलब एक रॉड कितना वेट का होता है अंदाजन?"
    },
    {
      "ucid": "21112178849809291",
      "idx": 41,
      "speaker": "agent",
      "start_s": 104.6,
      "end_s": 105.9,
      "text_en": "Well, I will tell you all that. You just...",
      "text_native": "चलिए वो सब तो मैं बता दूंगा आपको। आप मेरेको..."
    },
    {
      "ucid": "21112178849809291",
      "idx": 42,
      "speaker": "customer",
      "start_s": 105.9,
      "end_s": 108.8,
      "text_en": "You tell me on WhatsApp, I mean, my, I mean, how it is, it's written as 198 pieces of 8mm.",
      "text_native": "आप मेरेको WhatsApp में बताइए, मतलब मेरेका मतलब, कैसा है मतलब 8mm का 198 पीसेस करके लिखा है वो।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 43,
      "speaker": "agent",
      "start_s": 109.1,
      "end_s": 110.5,
      "text_en": "Okay, it's 198 pieces of 8mm.",
      "text_native": "अच्छा, 8mm का 198 पीसेस करके है।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 44,
      "speaker": "customer",
      "start_s": 110.8,
      "end_s": 113.0,
      "text_en": "It's like that. For me, it's like we have to build two, I mean, bungalows, for that.",
      "text_native": "ऐसा है। मेरेको कैसा हमारा दो मतलब बंगलो बनाना है इसके लिए।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 45,
      "speaker": "agent",
      "start_s": 113.1,
      "end_s": 113.4,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 46,
      "speaker": "customer",
      "start_s": 113.7,
      "end_s": 116.1,
      "text_en": "Yes, 2500, 2500 is the total built-up. Ground plus first floor.",
      "text_native": "हां, 2500, 2500 टोटल बिल्ट-अप है। ग्राउंड प्लस फर्स्ट फ्लोर का।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 47,
      "speaker": "agent",
      "start_s": 116.3,
      "end_s": 116.7,
      "text_en": "Okay.",
      "text_native": "अच्छा।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 48,
      "speaker": "customer",
      "start_s": 117.0,
      "end_s": 118.8,
      "text_en": "2500 for one, 2500 for one, that's the total.",
      "text_native": "एक का 2500, एक का 2500, ऐसा है टोटल।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 49,
      "speaker": "agent",
      "start_s": 119.2,
      "end_s": 120.2,
      "text_en": "So what was your quantity for 8mm?",
      "text_native": "मतलब आपका 8mm का कितना था?"
    },
    {
      "ucid": "21112178849809291",
      "idx": 50,
      "speaker": "customer",
      "start_s": 120.4,
      "end_s": 122.1,
      "text_en": "For 8mm, it's given as 198 pieces.",
      "text_native": "8mm का 198 पीसेस करके ऐसा दिया है वो।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 51,
      "speaker": "agent",
      "start_s": 122.5,
      "end_s": 124.5,
      "text_en": "Hmm hmm. U-bend, do you want it straight or in U-bend?",
      "text_native": "हम्म हम्म। यू-बेंड, आप स्ट्रेट में चाहिए या फिर यू-बेंड में चाहिए?"
    },
    {
      "ucid": "21112178849809291",
      "idx": 52,
      "speaker": "customer",
      "start_s": 125.1,
      "end_s": 127.0,
      "text_en": "U-bend means, I need it in U-bend almost. I mean that...",
      "text_native": "यू-बेंड मतलब, यू-बेंड में ही चाहिए ऑलमोस्ट। मतलब वो..."
    },
    {
      "ucid": "21112178849809291",
      "idx": 53,
      "speaker": "agent",
      "start_s": 127.0,
      "end_s": 127.4,
      "text_en": "U-bend.",
      "text_native": "यू-बेंड।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 54,
      "speaker": "customer",
      "start_s": 127.4,
      "end_s": 130.0,
      "text_en": "Yes, U-bend. What is the rate for straight? U-bend, I mean, what's the difference, sir?",
      "text_native": "हां, यू-बेंड। स्ट्रेट में क्या रेट पड़ता है? यू-बेंड मतलब क्या डिफरेंस है सर उसमें?"
    },
    {
      "ucid": "21112178849809291",
      "idx": 55,
      "speaker": "agent",
      "start_s": 130.1,
      "end_s": 132.4,
      "text_en": "Straight rod means it will be straight, in U-bend it will be U-bended, bended.",
      "text_native": "स्ट्रेट रॉड मतलब सीधा रहेगा, यू-बेंड में ऐसे यू-बेंडेड, बेंडेड रहेगा।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 56,
      "speaker": "customer",
      "start_s": 132.5,
      "end_s": 136.2,
      "text_en": "Yes, it will come with a bend, right. I need U-bend only. Yes, yes. Straight will become very long.",
      "text_native": "हां, एक बेंड रहके आएगा, बराबर। यू-बेंड ही चाहिए। हां हां। स्ट्रेट तो बहुत लंबा हो जाएगा वो।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 57,
      "speaker": "agent",
      "start_s": 136.6,
      "end_s": 137.2,
      "text_en": "Hmm, okay.",
      "text_native": "हम्म, ठीक है।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 58,
      "speaker": "customer",
      "start_s": 137.7,
      "end_s": 138.5,
      "text_en": "I need it in U-bend.",
      "text_native": "यू-बेंड में चाहिए।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 59,
      "speaker": "agent",
      "start_s": 139.2,
      "end_s": 141.5,
      "text_en": "Alright then. You just write and send it to me like that, how much quantity you have, how it is.",
      "text_native": "ठीक है ना। मेरेको आप वैसे ही लिख के भेज दीजिए, कितना आपको क्वांटिटी है, कैसे है।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 60,
      "speaker": "customer",
      "start_s": 141.5,
      "end_s": 141.9,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 61,
      "speaker": "agent",
      "start_s": 142.0,
      "end_s": 144.0,
      "text_en": "I will tell you how much, I mean, what the delivered rate will be.",
      "text_native": "मैं आपको बता देता हूं कितना, मतलब कितना रेट आएगा डिलीवर्ड।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 62,
      "speaker": "customer",
      "start_s": 144.4,
      "end_s": 146.2,
      "text_en": "That's fine, sir. Okay. Will you send it to me on WhatsApp now, sir?",
      "text_native": "चलेगा सर। ओके। आप मेरेको WhatsApp में भेजेगा सर अभी?"
    },
    {
      "ucid": "21112178849809291",
      "idx": 63,
      "speaker": "agent",
      "start_s": 146.3,
      "end_s": 148.0,
      "text_en": "I have done it, I have done it. I have sent my visiting card.",
      "text_native": "कर दिया है, मैंने कर दिया है। अपना विजिटिंग कार्ड भेजा है।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 64,
      "speaker": "customer",
      "start_s": 148.1,
      "end_s": 151.6,
      "text_en": "I will tell you based on pieces only, sir, you can, I mean, calculate it in tons and give it to me according to your calculations.",
      "text_native": "मैं आपको पीसेस के ऊपर ही बताता हूं सर, आप मतलब वो टन पे निकाल के आप आपके हिसाब से दे दीजिए मेरेको।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 65,
      "speaker": "agent",
      "start_s": 152.2,
      "end_s": 153.3,
      "text_en": "Hmm, okay, okay. Okay.",
      "text_native": "हम्म, ठीक है, ठीक है। ओके।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 66,
      "speaker": "customer",
      "start_s": 153.6,
      "end_s": 154.8,
      "text_en": "Yes sir, okay. Where are you from, sir?",
      "text_native": "यस सर, ओके। आप कहां से है सर?"
    },
    {
      "ucid": "21112178849809291",
      "idx": 67,
      "speaker": "agent",
      "start_s": 155.1,
      "end_s": 155.7,
      "text_en": "From Mumbai.",
      "text_native": "मुंबई से।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 68,
      "speaker": "customer",
      "start_s": 155.9,
      "end_s": 157.0,
      "text_en": "My office is in Mumbai.",
      "text_native": "मुंबई में है मेरा ऑफिस।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 69,
      "speaker": "agent",
      "start_s": 157.3,
      "end_s": 158.3,
      "text_en": "Okay, okay sir. Alright.",
      "text_native": "ओके, ओके सर। चलिए।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 70,
      "speaker": "customer",
      "start_s": 158.7,
      "end_s": 159.0,
      "text_en": "Yeah.",
      "text_native": "या।"
    },
    {
      "ucid": "21112178849809291",
      "idx": 71,
      "speaker": "unknown",
      "start_s": 160.6,
      "end_s": 161.2,
      "text_en": "One minute, okay.",
      "text_native": "एक मिनिट हां।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178849809291",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "You had posted a requirement for some TMT rods on our application, from JSW One MSME.",
      "comment": "The agent correctly referenced the customer's submission on the JSW One MSME application."
    },
    {
      "ucid": "21112178849809291",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "full",
      "earned": 1.5,
      "questions_hit": 4,
      "evidence": "Where is it being built? ... So by when are you planning to take this? ... which grade you need, 550D, that's what I would suggest.",
      "comment": "Agent confirmed product/grade, thickness, location, and timeline, but did not successfully revalidate quantity in MT, instead getting stuck on converting from pieces."
    },
    {
      "ucid": "21112178849809291",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "Agent only asked about the end application; failed to ask about monthly tonnage, current brands, JSW share, or payment terms."
    },
    {
      "ucid": "21112178849809291",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "I will change it from here and quote you. What is your delivered price.",
      "comment": "The agent committed to providing a delivered price quote via WhatsApp after the customer provides the full requirement."
    },
    {
      "ucid": "21112178849809291",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "See, there are two types, primary is JSW, Tata, SAIL, JSPL, these are all primary companies.",
      "comment": "The agent did not re-pitch the portfolio and only provided relevant clarification about primary vs. secondary steel."
    }
  ],
  "objections": [
    {
      "ucid": "21112178849809291",
      "obj_type": "price",
      "state": "handled",
      "evidence": "...I had, I mean, asked locally here, sir, they are quoting a higher price.",
      "response": "No, you will get a very high price from there... I will change it from here and quote you. What is your delivered price."
    }
  ],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)"
  ],
  "objection_phrases_list": []
}