{
  "ucid": "21112178849787181",
  "call_date": "2026-09-04",
  "start_time": "2026-09-04 10:27:51",
  "end_time": "2026-09-04 10:29:21",
  "duration_sec": 90,
  "campaign": "MSME_IS_India_ProductOpps_PROG_261225",
  "disposition": "General Enquiry",
  "agent": "Rohit Mishra",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA758fe4c7a07c9d520d784ef57996bf65.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 941,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178849787181__DIA758fe4c7a07c9d520d784ef57996bf65.mp3",
  "audio_bytes": 227880,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 75.96,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?\n[2s] AGENT: Hello?\n[3s] CUSTOMER: Yes.\n[4s] AGENT: Yes sir, good morning sir.\n[5s] CUSTOMER: Where are you calling from?   (कहां से बात कर रहे हो?)\n[6s] AGENT: I am Rohit Mishra calling from JSW One. Sudeep sir gave your number.   (रोहित मिश्रा बात कर रहा हूं JSW One से। सुदीप सर ने आपका नंबर दिया है।)\n[10s] CUSTOMER: Yes Rohit, JSW One, yes.   (हां रोहित, JSW One हां।)\n[11s] AGENT: Sudeep is the manager, yeah.\n[13s] CUSTOMER: Yes.\n[13s] AGENT: Uh sir, you have this company, right, called Proactive Agnitech? You had probably given a requirement for 1.6.   (अह सर, आपकी ये कंपनी है ना Proactive Agnitech करके? आपने शायद 1.6 की रिक्वायरमेंट दी थी।)\n[18s] CUSTOMER: Yes, yes.\n[18s] AGENT: 1.6 mm HR sheets, right?\n[20s] CUSTOMER: Yes.   (हां।)\n[20s] AGENT: So in 1.6, did you need uh any specific grade? Did you need BSK grade?   (तो 1.6 में आपको अह कोई ऐसा स्पेसिफिक ग्रेड चाहिए था? BSK ग्रेड चाहिए था क्या?)\n[24s] CUSTOMER: No no, E250.   (नहीं नहीं, E250.)\n[25s] AGENT: E250, right? And do you need it in coils or sheets?   (E250 ना? और कॉइल्स में चाहिए या शीट में?)\n[27s] CUSTOMER: I needed it in sheets because the requirement was for five tons. Uh 1250 by 2500.   (शीट में चाहिए था क्योंकि पांच टन की रिक्वायरमेंट थी। अह 1250 by 2500.)\n[32s] AGENT: Okay, okay, okay, noted. I will quote you once. Is this your WhatsApp number?   (ओके, ओके, ओके, नोटेड। मैं एक बार आपको कोट करता हूं। ये आपका WhatsApp नंबर है?)\n[37s] CUSTOMER: Yes yes, this is the WhatsApp number. Don't quote, please put it on mail for me.   (हां हां, ये WhatsApp नंबर है। आप कोट मत करिए, आप मुझे मेल पे डाल दीजिए प्लीज।)\n[40s] AGENT: Okay, noted. And this delivery for you...   (ओके, नोटेड। और ये डिलीवरी आपको...)\n[42s] CUSTOMER: You have the mail ID, right?   (मेल आईडी है ना आपके पास?)\n[43s] AGENT: Yes, I have it. Where do you need the delivery? In this Pimpri?   (हां, है मेरे पास। आपको डिलीवरी कहां पे चाहिए? ये पिंपरी में?)\n[46s] CUSTOMER: You can put it in Moshi.   (आप मोशी में डाल सकते हो उसको।)\n[48s] AGENT: Where?   (कहां?)\n[48s] CUSTOMER: The the previous one, the previous quote that you have sent, Omkar has sent something, on that same one you...   (जो जो प्रीवियस वाला प्रीवियस वाला जो कोट आपने भेजा है ना, ओमकार ने कुछ तो भेजा है, आप उसी पे आप...)\n[53s] AGENT: Right, right, right, right.   (राइट, राइट, राइट, राइट।)\n[53s] CUSTOMER: Okay.   (ओके।)\n[54s] AGENT: Alright, then? Okay, sure. I I will send it to you. Once the market opens, I will check for five tons.   (ठीक है ना? ओके, श्योर। मैं मैं भेजता हूं आपको। एक बार मार्केट खुलता है ना, मैं देखता हूं पांच टन का।)\n[58s] CUSTOMER: Okay, okay, okay. Thank you.   (ओके, ओके, ओके। थैंक यू।)\n[59s] AGENT: [inaudible]",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 30,
  "connected": 1,
  "audio_notes": "clear: Slight background noise on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "30 turns, clean transcript (3% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "customer_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 6.5,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\"]",
  "pitch_coaching_note": "You revalidated the requirement well, but you missed asking any discovery questions. Try to ask about the end-use or their total monthly requirement to build a relationship beyond just this one transaction.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": 5.0,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "Agent stated he needs to check availability once the market opens, but did not communicate any specific supply constraint to the customer.",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer followed up on a requirement for 5 MT of 1.6mm E250 HR sheets. The agent re-confirmed the product specifications, quantity, and delivery location (Moshi). The call ended with the agent committing to send a formal quote via email after checking stock availability.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, आपकी ये कंपनी है ना Proactive Agnitech करके? आपने शायद 1.6 की रिक्वायरमेंट दी थी। (Uh sir, you have this company, right, called Proactive Agnitech? You had probably given a requirement for 1.6.)\", \"comment\": \"The agent correctly referenced the customer's prior submission instead of starting from scratch.\"}, {\"step_id\": \"CL2\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"1.6 mm HR sheets, right?... E250, right?... शीट में चाहिए था क्योंकि पांच टन की रिक्वायरमेंट थी। (I needed it in sheets because the requirement was for five tons.)... आपको डिलीवरी कहां पे चाहिए? ये पिंपरी में? (Where do you need the delivery? In this Pimpri?)\", \"comment\": \"Agent successfully revalidated product, grade, quantity, and location, but did not ask about the required delivery timeline.\"}, {\"step_id\": \"CL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked; the agent did not inquire about the end application, monthly consumption, or other business context.\"}, {\"step_id\": \"CL4\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"मैं मैं भेजता हूं आपको। एक बार मार्केट खुलता है ना, मैं देखता हूं पांच टन का। (I I will send it to you. Once the market opens, I will check for five tons.)\", \"comment\": \"The agent committed to providing a quote and set a clear timeline for when it would be sent (after the market opens).\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"ओके, ओके, ओके, नोटेड। मैं एक बार आपको कोट करता हूं। (Okay, okay, okay, noted. I will quote you once.)\", \"comment\": \"The agent remained focused on the customer's specific requirement and did not waste time re-pitching the platform or other products.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You revalidated the requirement well, but you missed asking any discovery questions. Try to ask about the end-use or their total monthly requirement to build a relationship beyond just this one transaction.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": 5, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"Agent stated he needs to check availability once the market opens, but did not communicate any specific supply constraint to the customer.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer followed up on a requirement for 5 MT of 1.6mm E250 HR sheets. The agent re-confirmed the product specifications, quantity, and delivery location (Moshi). The call ended with the agent committing to send a formal quote via email after checking stock availability.\"}",
  "error": null,
  "latency_ms": 40850,
  "input_tokens": 3557,
  "output_tokens": 867,
  "created_at": "2026-09-25 11:35:31",
  "sentiment": "positive",
  "sentiment_score": 0.382,
  "sentiment_confidence": "high",
  "pos": 10,
  "neg": 2,
  "lex_hits": 12,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.618,
  "agent_talk_sec": 32.4,
  "customer_talk_sec": 20.0,
  "dead_air_sec": 37.6,
  "longest_monologue_sec": 4.5,
  "agent_wpm": 253.7,
  "interruptions": 0,
  "agent_turns": 15,
  "customer_turns": 15,
  "discovery_qs": 12,
  "words_agent": 137,
  "words_customer": 89,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178849787181",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.2,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178849787181",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.8,
      "end_s": 2.2,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178849787181",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.7,
      "end_s": 3.0,
      "text_en": "Yes.",
      "text_native": "Yes."
    },
    {
      "ucid": "21112178849787181",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.5,
      "end_s": 4.8,
      "text_en": "Yes sir, good morning sir.",
      "text_native": "Yes sir, good morning sir."
    },
    {
      "ucid": "21112178849787181",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.2,
      "end_s": 6.0,
      "text_en": "Where are you calling from?",
      "text_native": "कहां से बात कर रहे हो?"
    },
    {
      "ucid": "21112178849787181",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.3,
      "end_s": 9.8,
      "text_en": "I am Rohit Mishra calling from JSW One. Sudeep sir gave your number.",
      "text_native": "रोहित मिश्रा बात कर रहा हूं JSW One से। सुदीप सर ने आपका नंबर दिया है।"
    },
    {
      "ucid": "21112178849787181",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.0,
      "end_s": 11.2,
      "text_en": "Yes Rohit, JSW One, yes.",
      "text_native": "हां रोहित, JSW One हां।"
    },
    {
      "ucid": "21112178849787181",
      "idx": 7,
      "speaker": "agent",
      "start_s": 11.3,
      "end_s": 12.3,
      "text_en": "Sudeep is the manager, yeah.",
      "text_native": "Sudeep is the manager, yeah."
    },
    {
      "ucid": "21112178849787181",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.6,
      "end_s": 12.8,
      "text_en": "Yes.",
      "text_native": "Yes."
    },
    {
      "ucid": "21112178849787181",
      "idx": 9,
      "speaker": "agent",
      "start_s": 13.0,
      "end_s": 17.5,
      "text_en": "Uh sir, you have this company, right, called Proactive Agnitech? You had probably given a requirement for 1.6.",
      "text_native": "अह सर, आपकी ये कंपनी है ना Proactive Agnitech करके? आपने शायद 1.6 की रिक्वायरमेंट दी थी।"
    },
    {
      "ucid": "21112178849787181",
      "idx": 10,
      "speaker": "customer",
      "start_s": 17.6,
      "end_s": 17.9,
      "text_en": "Yes, yes.",
      "text_native": "Yes, yes."
    },
    {
      "ucid": "21112178849787181",
      "idx": 11,
      "speaker": "agent",
      "start_s": 18.0,
      "end_s": 19.5,
      "text_en": "1.6 mm HR sheets, right?",
      "text_native": "1.6 mm HR sheets, right?"
    },
    {
      "ucid": "21112178849787181",
      "idx": 12,
      "speaker": "customer",
      "start_s": 19.6,
      "end_s": 19.8,
      "text_en": "Yes.",
      "text_native": "हां।"
    },
    {
      "ucid": "21112178849787181",
      "idx": 13,
      "speaker": "agent",
      "start_s": 20.0,
      "end_s": 23.8,
      "text_en": "So in 1.6, did you need uh any specific grade? Did you need BSK grade?",
      "text_native": "तो 1.6 में आपको अह कोई ऐसा स्पेसिफिक ग्रेड चाहिए था? BSK ग्रेड चाहिए था क्या?"
    },
    {
      "ucid": "21112178849787181",
      "idx": 14,
      "speaker": "customer",
      "start_s": 24.3,
      "end_s": 25.3,
      "text_en": "No no, E250.",
      "text_native": "नहीं नहीं, E250."
    },
    {
      "ucid": "21112178849787181",
      "idx": 15,
      "speaker": "agent",
      "start_s": 25.4,
      "end_s": 27.2,
      "text_en": "E250, right? And do you need it in coils or sheets?",
      "text_native": "E250 ना? और कॉइल्स में चाहिए या शीट में?"
    },
    {
      "ucid": "21112178849787181",
      "idx": 16,
      "speaker": "customer",
      "start_s": 27.4,
      "end_s": 31.8,
      "text_en": "I needed it in sheets because the requirement was for five tons. Uh 1250 by 2500.",
      "text_native": "शीट में चाहिए था क्योंकि पांच टन की रिक्वायरमेंट थी। अह 1250 by 2500."
    },
    {
      "ucid": "21112178849787181",
      "idx": 17,
      "speaker": "agent",
      "start_s": 32.3,
      "end_s": 36.5,
      "text_en": "Okay, okay, okay, noted. I will quote you once. Is this your WhatsApp number?",
      "text_native": "ओके, ओके, ओके, नोटेड। मैं एक बार आपको कोट करता हूं। ये आपका WhatsApp नंबर है?"
    },
    {
      "ucid": "21112178849787181",
      "idx": 18,
      "speaker": "customer",
      "start_s": 36.7,
      "end_s": 40.0,
      "text_en": "Yes yes, this is the WhatsApp number. Don't quote, please put it on mail for me.",
      "text_native": "हां हां, ये WhatsApp नंबर है। आप कोट मत करिए, आप मुझे मेल पे डाल दीजिए प्लीज।"
    },
    {
      "ucid": "21112178849787181",
      "idx": 19,
      "speaker": "agent",
      "start_s": 40.4,
      "end_s": 41.8,
      "text_en": "Okay, noted. And this delivery for you...",
      "text_native": "ओके, नोटेड। और ये डिलीवरी आपको..."
    },
    {
      "ucid": "21112178849787181",
      "idx": 20,
      "speaker": "customer",
      "start_s": 41.9,
      "end_s": 42.6,
      "text_en": "You have the mail ID, right?",
      "text_native": "मेल आईडी है ना आपके पास?"
    },
    {
      "ucid": "21112178849787181",
      "idx": 21,
      "speaker": "agent",
      "start_s": 42.8,
      "end_s": 46.0,
      "text_en": "Yes, I have it. Where do you need the delivery? In this Pimpri?",
      "text_native": "हां, है मेरे पास। आपको डिलीवरी कहां पे चाहिए? ये पिंपरी में?"
    },
    {
      "ucid": "21112178849787181",
      "idx": 22,
      "speaker": "customer",
      "start_s": 46.4,
      "end_s": 47.8,
      "text_en": "You can put it in Moshi.",
      "text_native": "आप मोशी में डाल सकते हो उसको।"
    },
    {
      "ucid": "21112178849787181",
      "idx": 23,
      "speaker": "agent",
      "start_s": 48.0,
      "end_s": 48.2,
      "text_en": "Where?",
      "text_native": "कहां?"
    },
    {
      "ucid": "21112178849787181",
      "idx": 24,
      "speaker": "customer",
      "start_s": 48.3,
      "end_s": 52.8,
      "text_en": "The the previous one, the previous quote that you have sent, Omkar has sent something, on that same one you...",
      "text_native": "जो जो प्रीवियस वाला प्रीवियस वाला जो कोट आपने भेजा है ना, ओमकार ने कुछ तो भेजा है, आप उसी पे आप..."
    },
    {
      "ucid": "21112178849787181",
      "idx": 25,
      "speaker": "agent",
      "start_s": 52.8,
      "end_s": 53.4,
      "text_en": "Right, right, right, right.",
      "text_native": "राइट, राइट, राइट, राइट।"
    },
    {
      "ucid": "21112178849787181",
      "idx": 26,
      "speaker": "customer",
      "start_s": 53.4,
      "end_s": 53.6,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178849787181",
      "idx": 27,
      "speaker": "agent",
      "start_s": 54.0,
      "end_s": 57.5,
      "text_en": "Alright, then? Okay, sure. I I will send it to you. Once the market opens, I will check for five tons.",
      "text_native": "ठीक है ना? ओके, श्योर। मैं मैं भेजता हूं आपको। एक बार मार्केट खुलता है ना, मैं देखता हूं पांच टन का।"
    },
    {
      "ucid": "21112178849787181",
      "idx": 28,
      "speaker": "customer",
      "start_s": 57.6,
      "end_s": 58.8,
      "text_en": "Okay, okay, okay. Thank you.",
      "text_native": "ओके, ओके, ओके। थैंक यू।"
    },
    {
      "ucid": "21112178849787181",
      "idx": 29,
      "speaker": "agent",
      "start_s": 59.0,
      "end_s": 60.5,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "21112178849787181",
      "step_id": "CL1",
      "step_name": "Opener acknowledges platform submission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh sir, आपकी ये कंपनी है ना Proactive Agnitech करके? आपने शायद 1.6 की रिक्वायरमेंट दी थी। (Uh sir, you have this company, right, called Proactive Agnitech? You had probably given a requirement for 1.6.)",
      "comment": "The agent correctly referenced the customer's prior submission instead of starting from scratch."
    },
    {
      "ucid": "21112178849787181",
      "step_id": "CL2",
      "step_name": "Revalidate every field",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 4,
      "evidence": "1.6 mm HR sheets, right?... E250, right?... शीट में चाहिए था क्योंकि पांच टन की रिक्वायरमेंट थी। (I needed it in sheets because the requirement was for five tons.)... आपको डिलीवरी कहां पे चाहिए? ये पिंपरी में? (Where do you need the delivery? In this Pimpri?)",
      "comment": "Agent successfully revalidated product, grade, quantity, and location, but did not ask about the required delivery timeline."
    },
    {
      "ucid": "21112178849787181",
      "step_id": "CL3",
      "step_name": "Discovery (5 Qs, woven naturally)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked; the agent did not inquire about the end application, monthly consumption, or other business context."
    },
    {
      "ucid": "21112178849787181",
      "step_id": "CL4",
      "step_name": "Closure with price & timeline",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "मैं मैं भेजता हूं आपको। एक बार मार्केट खुलता है ना, मैं देखता हूं पांच टन का। (I I will send it to you. Once the market opens, I will check for five tons.)",
      "comment": "The agent committed to providing a quote and set a clear timeline for when it would be sent (after the market opens)."
    },
    {
      "ucid": "21112178849787181",
      "step_id": "CL5",
      "step_name": "No unnecessary re-pitching",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "ओके, ओके, ओके, नोटेड। मैं एक बार आपको कोट करता हूं। (Okay, okay, okay, noted. I will quote you once.)",
      "comment": "The agent remained focused on the customer's specific requirement and did not waste time re-pitching the platform or other products."
    }
  ],
  "objections": [],
  "missed_steps": [
    "CL2 Revalidate every field",
    "CL3 Discovery (5 Qs, woven naturally)"
  ],
  "objection_phrases_list": []
}