{ "ucid": "21112178843984681", "call_date": "2026-09-03", "start_time": "2026-09-03 18:20:46", "end_time": "2026-09-03 18:24:31", "duration_sec": 225, "campaign": "MSME_IS_India_ProductOpps_PROG_261225", "disposition": "No_requirement", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAaf0a43c3b4b8f71eafcd7adf8736eb7b.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 943, "is_test": 0, "raw_payload": null, "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178843984681__DIAaf0a43c3b4b8f71eafcd7adf8736eb7b.mp3", "audio_bytes": 617760, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-24 11:52:36.999815+00", "audio_secs": 205.92, "source_file": "Monthly_Calls_Transcript.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello?\n[3s] CUSTOMER: Yes. (हां जी।)\n[3s] AGENT: Bhushan Construction?\n[4s] CUSTOMER: Yes, Bhushan Construction. (जी, Bhushan Construction.)\n[6s] AGENT: Yeah, sir. Very good evening. This is Sudhir speaking from JSW One. (Yeah, sir. Very good evening. Sudhir bol raha hoon JSW One se.)\n[8s] CUSTOMER: Okay, okay. Yes, I just registered. (Okay, okay. हां जी, मैंने अभी register किया था।)\n[10s] AGENT: Yeah, one minute sir. I have called in reference to that only. I am seeing sir, you have a requirement for two men? (Yeah, एक मिनट सर। उसी के reference में फोन किया है। मैं देख रहा हूं सर ये आपने two men का requirement है आपको?)\n[16s] CUSTOMER: For Bitumen. Actually, to be honest, there is no requirement. I was browsing the application. (Bitumen का। असल में ना, to be honest, requirement नहीं है। मैं application uh browse कर रहा था।)\n[20s] AGENT: Okay, you were browsing. (Okay, आप browse कर रहे थे।)\n[21s] CUSTOMER: Yes. I was exploring. I saw bitumen, I submitted that. I didn't know a request got generated. (हां जी। Explore मैं कर रहा था। मैंने bitumen देखा, वो submit मैंने कर दिया। मुझे पता नहीं request generate हो गई।)\n[27s] AGENT: Okay, okay. Not an issue, sir. So can you tell me a little about your company? (Okay, okay. Not an issue, sir. तो company के बारे में थोड़ा बता सकते हो आपके?)\n[30s] CUSTOMER: Ours is construction work. Residential and government, commercial, and we also do PV structure work. (हमारा construction work है। Residential and government, commercial, और PV structure का भी work करते हैं हम।)\n[35s] AGENT: Excellent. So you would be needing all this for TMT, HR, CR, steel, coil, structural, correct? (Excellent. तो आपको TMT, HR, CR, steel, coil, structural के लिए ये सब लगता रहेगा, correct?)\n[39s] CUSTOMER: Yes, yes, absolutely, absolutely. (जी, जी, बिलकुल, बिलकुल।)\n[41s] AGENT: Okay, okay, okay. Do you have any requirement on hand right now in this? (Okay, okay, okay. अभी कुछ है सर requirement हाथ में इसमें?)\n[43s] CUSTOMER: Projects are about to start now, there will be a requirement. Actually, now you tell me one thing. This JSW, this is a company, right? (अभी project start होने वाले हैं, requirement होगी। असल में अब मुझे एक बात बताइए आप। यह जो JSW है, यह तो company है, ठीक है ना?)\n[48s] AGENT: Correct, correct.\n[49s] CUSTOMER: And after this, do you get products of this same company at your place or is it universal, meaning any company's products can be found? (और इसके बाद, क्या इसी company का product मिलते हैं आपके वहां पर या universal है, मतलब कोई भी company मिल सकती है?)\n[54s] AGENT: No, no, no. Being a B2B e-commerce platform, sir, we have onboarded multiple makes. Okay? You will get JSW, but apart from that, there are other makes as well. For example, if a project comes up for you in HR sheet, in which you have been told that you specifically need SAIL make or Tata or MS, then they have also been onboarded. We can serve you that. (No, no, no. Being B2B e-commerce platform, sir, हमने multiple makes को onboard किया हुआ है। ठीक है? JSW तो मिलेगा ही आपको but इसके अलावा दूसरे makes भी है। For example, अगर HR sheet में अगर कोई project आता है आपका, जिसमें अगर आपको बोला गया कि specifically SAIL make ही चाहिए या Tata ही चाहिए या MS ही चाहिए, तो फिर उनको भी onboard किया गया है। We can serve you that.)\n[1s] CUSTOMER: Yes, okay. (हां जी, ठीक है।)\n[2s] AGENT: In TMT also, we have many customers who say that they don't need primary, they prefer secondary. So in that case, we have onboarded secondary makes as well. (ये TMT में भी हमने बहुत सारे customers रहते हैं जो बोलते हैं कि हमें primary नहीं लगता, हम secondary prefer करते हैं। तो वो case में हमने secondary make को भी onboard किया हुआ है।)\n[8s] CUSTOMER: After that, for example, if I get anything from the market, like I am getting steel bars for ₹70. (उसके बाद जैसे कि हम market से मुझे कोई भी चीज, जैसे सरिया मुझे ₹70 मिल रहा है।)\n[12s] AGENT: Okay.\n[13s] CUSTOMER: So after buying from your app, can I get some benefit or is it the same, the same thing? (तो क्या आपके app से लेने के बाद क्या मुझे कुछ फायदा हो सकता है या same है, एक ही बात है?)\n[16s] AGENT: Sir, it's all a volume game. Whatever your volume is, you will get the price accordingly. (सर, पूरा volume का game है। आपका volume जितना रहेगा, वैसे आपको price मिलेगी।)\n[19s] CUSTOMER: Okay, okay, okay. (अच्छा, अच्छा, अच्छा।)\n[21s] AGENT: Hmm hmm. As you mentioned that you do PEB, so but obviously I assume your monthly consumption in steel will be approximately 150 to 200 tons. Right? (हम्म हम्म। जैसे आपने बताया कि आपका PEB का रहता है, तो but obvious मैं पकड़ के चलता हूं monthly consumption आपका steel में approximate 150 से 200 ton रहेगा। बराबर?)\n[26s] CUSTOMER: Yes, yes. (जी, जी।)\n[27s] AGENT: Yes. So I will definitely get it done for you. Initially, the two orders, that will be 100% advance against PI. From the third order, I will also get credit arranged, post verification of your documents. (Yes. तो definitely आपको मैं करवा दूंगा। Initially दो order जो है, that will be 100% advance against PI. तीसरे order से मैं credit भी करवा दूंगा, post verification of your documents.)\n[34s] CUSTOMER: Okay, okay. (अच्छा, अच्छा।)\n[36s] CUSTOMER: Alright, when a project comes, when a requirement arises, I will let you know. (चलिए, project आता है, requirement पड़ती है तो बताते हैं।)\n[38s] AGENT: Absolutely, absolutely. What I'll do sir, is I'll forward my number to you. What was the name you told me, sir? (बिलकुल, बिलकुल। मैं क्या करता हूं सर, आपको मेरा number forward कर देता हूं। आपका नाम क्या बताया सर आपने?)\n[41s] CUSTOMER: My name is Zubair. (मेरा नाम Zubair है।)\n[43s] AGENT: Zubair ji, I have, for now, called you from the system's number. I will forward my number to you. You save that number. Okay? (Zubair जी, मैं ये अभी फिलहाल मैंने आपको system के number से call किया है। मैं मेरा number आपको forward कर देता हूं। आप वो number save करना। Okay?)\n[48s] CUSTOMER: Okay. (ठीक है।)\n[48s] AGENT: And sir, do you look after these projects etc. here or are you the owner? (और सर आप यहां पे मतलब ये projects वगेरह देखते हो कि you are the owner?)\n[51s] CUSTOMER: Didn't understand, say it again. (समझा नहीं, दोबारा बोलिए।)\n[52s] AGENT: Are you from the project or procurement team or are you the owner of the company? (आप project या procurement team से हो or you are the owner of the company?)\n[54s] CUSTOMER: No no, I am the owner. (नहीं नहीं, मैं owner हूं।)\n[56s] AGENT: You are the owner. Okay. So alright Zubair, I'll forward the details, okay? (आप ही owner हो। ठीक है। तो चलिए Zubair, मैं forward करता हूं for details, okay?)\n[59s] CUSTOMER: Okay, okay, okay.\n[1s] AGENT: Okay. Thank you so much. (ठीक है। Thank you so much.)\n[1s] CUSTOMER: Okay.\n[1s] AGENT: [inaudible]", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 45, "connected": 1, "audio_notes": "clear: There is a slight echo on the agent's side, but it does not significantly impact transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "45 turns, clean transcript (2% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "customer_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 4.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"CL2 Revalidate every field\", \"CL3 Discovery (5 Qs, woven naturally)\", \"CL4 Closure with price & timeline\"]", "pitch_coaching_note": "When the customer asked for a price benefit, you pitched credit unprompted; instead, focus on the discovered trigger and offer to compare their current landed cost.", "usp_relevance": "mismatched", "rubric_inferred": 0, "segment_detected": "construction", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 1, "material_detected": "Bitumen", "catalogue_status": "not_available", "quality_flags_total": 2, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer had accidentally submitted a request for Bitumen while browsing the app and clarified they had no immediate requirement. The agent correctly identified the customer is in the construction business, discovered their potential future steel tonnage, and explained the multi-brand nature of the platform. The call ended with the agent sharing contact details for future requirements.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"CL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I have called in reference to that only. I am seeing sir, you have a requirement for two men?\", \"comment\": \"Agent correctly referenced the customer's platform activity at the start of the call.\"}, {\"step_id\": \"CL2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"The customer immediately stated they had no requirement, which prevented the agent from validating any fields beyond the product.\"}, {\"step_id\": \"CL3\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"So can you tell me a little about your company?\", \"comment\": \"Agent successfully discovered the customer's end application and monthly tonnage, but did not ask about brands or payment terms.\"}, {\"step_id\": \"CL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The customer had no active requirement, so no price or timeline could be discussed; the agent instead set a future follow-up.\"}, {\"step_id\": \"CL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Being B2B e-commerce platform, sir, हमने multiple makes को onboard किया हुआ है। ठीक है? JSW तो मिलेगा ही आपको but इसके अलावा दूसरे makes भी है।\", \"comment\": \"Agent did not re-pitch, but instead answered the customer's direct question about the platform's brand offerings.\"}], \"usp_relevance\": \"mismatched\", \"pitch_coaching_note\": \"When the customer asked for a price benefit, you pitched credit unprompted; instead, focus on the discovered trigger and offer to compare their current landed cost.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"Bitumen\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"price\", \"state\": \"mishandled\", \"evidence\": \"So after buying from your app, can I get some benefit or is it the same, the same thing?\", \"response\": \"Sir, it's all a volume game. Whatever your volume is, you will get the price accordingly.\"}], \"call_summary\": \"The customer had accidentally submitted a request for Bitumen while browsing the app and clarified they had no immediate requirement. The agent correctly identified the customer is in the construction business, discovered their potential future steel tonnage, and explained the multi-brand nature of the platform. The call ended with the agent sharing contact details for future requirements.\"}", "error": null, "latency_ms": 40725, "input_tokens": 4585, "output_tokens": 796, "created_at": "2026-09-25 11:35:36", "sentiment": "positive", "sentiment_score": 0.188, "sentiment_confidence": "high", "pos": 13, "neg": 4, "lex_hits": 32, "objection_phrases": "[\"rejection\"]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.55, "agent_talk_sec": 56.2, "customer_talk_sec": 45.9, "dead_air_sec": 122.9, "longest_monologue_sec": 6.3, "agent_wpm": 386.5, "interruptions": 1, "agent_turns": 22, "customer_turns": 23, "discovery_qs": 13, "words_agent": 362, "words_customer": 193, "monologue_heavy": 0, "turns": [ { "ucid": "21112178843984681", "idx": 0, "speaker": "customer", "start_s": 0.87, "end_s": 1.37, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178843984681", "idx": 1, "speaker": "agent", "start_s": 1.7, "end_s": 2.1, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178843984681", "idx": 2, "speaker": "customer", "start_s": 2.53, "end_s": 2.9, "text_en": "Yes.", "text_native": "हां जी।" }, { "ucid": "21112178843984681", "idx": 3, "speaker": "agent", "start_s": 3.0, "end_s": 3.78, "text_en": "Bhushan Construction?", "text_native": "Bhushan Construction?" }, { "ucid": "21112178843984681", "idx": 4, "speaker": "customer", "start_s": 4.18, "end_s": 5.1, "text_en": "Yes, Bhushan Construction.", "text_native": "जी, Bhushan Construction." }, { "ucid": "21112178843984681", "idx": 5, "speaker": "agent", "start_s": 5.5, "end_s": 8.2, "text_en": "Yeah, sir. Very good evening. This is Sudhir speaking from JSW One.", "text_native": "Yeah, sir. Very good evening. Sudhir bol raha hoon JSW One se." }, { "ucid": "21112178843984681", "idx": 6, "speaker": "customer", "start_s": 8.5, "end_s": 10.3, "text_en": "Okay, okay. Yes, I just registered.", "text_native": "Okay, okay. हां जी, मैंने अभी register किया था।" }, { "ucid": "21112178843984681", "idx": 7, "speaker": "agent", "start_s": 10.5, "end_s": 15.2, "text_en": "Yeah, one minute sir. I have called in reference to that only. I am seeing sir, you have a requirement for two men?", "text_native": "Yeah, एक मिनट सर। उसी के reference में फोन किया है। मैं देख रहा हूं सर ये आपने two men का requirement है आपको?" }, { "ucid": "21112178843984681", "idx": 8, "speaker": "customer", "start_s": 15.5, "end_s": 20.3, "text_en": "For Bitumen. Actually, to be honest, there is no requirement. I was browsing the application.", "text_native": "Bitumen का। असल में ना, to be honest, requirement नहीं है। मैं application uh browse कर रहा था।" }, { "ucid": "21112178843984681", "idx": 9, "speaker": "agent", "start_s": 20.3, "end_s": 21.4, "text_en": "Okay, you were browsing.", "text_native": "Okay, आप browse कर रहे थे।" }, { "ucid": "21112178843984681", "idx": 10, "speaker": "customer", "start_s": 21.4, "end_s": 26.5, "text_en": "Yes. I was exploring. I saw bitumen, I submitted that. I didn't know a request got generated.", "text_native": "हां जी। Explore मैं कर रहा था। मैंने bitumen देखा, वो submit मैंने कर दिया। मुझे पता नहीं request generate हो गई।" }, { "ucid": "21112178843984681", "idx": 11, "speaker": "agent", "start_s": 26.8, "end_s": 29.8, "text_en": "Okay, okay. Not an issue, sir. So can you tell me a little about your company?", "text_native": "Okay, okay. Not an issue, sir. तो company के बारे में थोड़ा बता सकते हो आपके?" }, { "ucid": "21112178843984681", "idx": 12, "speaker": "customer", "start_s": 30.0, "end_s": 34.5, "text_en": "Ours is construction work. Residential and government, commercial, and we also do PV structure work.", "text_native": "हमारा construction work है। Residential and government, commercial, और PV structure का भी work करते हैं हम।" }, { "ucid": "21112178843984681", "idx": 13, "speaker": "agent", "start_s": 34.8, "end_s": 39.2, "text_en": "Excellent. So you would be needing all this for TMT, HR, CR, steel, coil, structural, correct?", "text_native": "Excellent. तो आपको TMT, HR, CR, steel, coil, structural के लिए ये सब लगता रहेगा, correct?" }, { "ucid": "21112178843984681", "idx": 14, "speaker": "customer", "start_s": 39.2, "end_s": 40.5, "text_en": "Yes, yes, absolutely, absolutely.", "text_native": "जी, जी, बिलकुल, बिलकुल।" }, { "ucid": "21112178843984681", "idx": 15, "speaker": "agent", "start_s": 40.7, "end_s": 42.6, "text_en": "Okay, okay, okay. Do you have any requirement on hand right now in this?", "text_native": "Okay, okay, okay. अभी कुछ है सर requirement हाथ में इसमें?" }, { "ucid": "21112178843984681", "idx": 16, "speaker": "customer", "start_s": 42.8, "end_s": 47.8, "text_en": "Projects are about to start now, there will be a requirement. Actually, now you tell me one thing. This JSW, this is a company, right?", "text_native": "अभी project start होने वाले हैं, requirement होगी। असल में अब मुझे एक बात बताइए आप। यह जो JSW है, यह तो company है, ठीक है ना?" }, { "ucid": "21112178843984681", "idx": 17, "speaker": "agent", "start_s": 47.8, "end_s": 48.5, "text_en": "Correct, correct.", "text_native": "Correct, correct." }, { "ucid": "21112178843984681", "idx": 18, "speaker": "customer", "start_s": 48.8, "end_s": 53.8, "text_en": "And after this, do you get products of this same company at your place or is it universal, meaning any company's products can be found?", "text_native": "और इसके बाद, क्या इसी company का product मिलते हैं आपके वहां पर या universal है, मतलब कोई भी company मिल सकती है?" }, { "ucid": "21112178843984681", "idx": 19, "speaker": "agent", "start_s": 53.8, "end_s": 1.3, "text_en": "No, no, no. Being a B2B e-commerce platform, sir, we have onboarded multiple makes. Okay? You will get JSW, but apart from that, there are other makes as well. For example, if a project comes up for you in HR sheet, in which you have been told that you specifically need SAIL make or Tata or MS, then they have also been onboarded. We can serve you that.", "text_native": "No, no, no. Being B2B e-commerce platform, sir, हमने multiple makes को onboard किया हुआ है। ठीक है? JSW तो मिलेगा ही आपको but इसके अलावा दूसरे makes भी है। For example, अगर HR sheet में अगर कोई project आता है आपका, जिसमें अगर आपको बोला गया कि specifically SAIL make ही चाहिए या Tata ही चाहिए या MS ही चाहिए, तो फिर उनको भी onboard किया गया है। We can serve you that." }, { "ucid": "21112178843984681", "idx": 20, "speaker": "customer", "start_s": 1.3, "end_s": 1.5, "text_en": "Yes, okay.", "text_native": "हां जी, ठीक है।" }, { "ucid": "21112178843984681", "idx": 21, "speaker": "agent", "start_s": 1.5, "end_s": 7.8, "text_en": "In TMT also, we have many customers who say that they don't need primary, they prefer secondary. So in that case, we have onboarded secondary makes as well.", "text_native": "ये TMT में भी हमने बहुत सारे customers रहते हैं जो बोलते हैं कि हमें primary नहीं लगता, हम secondary prefer करते हैं। तो वो case में हमने secondary make को भी onboard किया हुआ है।" }, { "ucid": "21112178843984681", "idx": 22, "speaker": "customer", "start_s": 8.1, "end_s": 12.0, "text_en": "After that, for example, if I get anything from the market, like I am getting steel bars for ₹70.", "text_native": "उसके बाद जैसे कि हम market से मुझे कोई भी चीज, जैसे सरिया मुझे ₹70 मिल रहा है।" }, { "ucid": "21112178843984681", "idx": 23, "speaker": "agent", "start_s": 12.3, "end_s": 12.6, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178843984681", "idx": 24, "speaker": "customer", "start_s": 12.9, "end_s": 16.2, "text_en": "So after buying from your app, can I get some benefit or is it the same, the same thing?", "text_native": "तो क्या आपके app से लेने के बाद क्या मुझे कुछ फायदा हो सकता है या same है, एक ही बात है?" }, { "ucid": "21112178843984681", "idx": 25, "speaker": "agent", "start_s": 16.4, "end_s": 19.0, "text_en": "Sir, it's all a volume game. Whatever your volume is, you will get the price accordingly.", "text_native": "सर, पूरा volume का game है। आपका volume जितना रहेगा, वैसे आपको price मिलेगी।" }, { "ucid": "21112178843984681", "idx": 26, "speaker": "customer", "start_s": 19.3, "end_s": 20.3, "text_en": "Okay, okay, okay.", "text_native": "अच्छा, अच्छा, अच्छा।" }, { "ucid": "21112178843984681", "idx": 27, "speaker": "agent", "start_s": 20.6, "end_s": 26.0, "text_en": "Hmm hmm. As you mentioned that you do PEB, so but obviously I assume your monthly consumption in steel will be approximately 150 to 200 tons. Right?", "text_native": "हम्म हम्म। जैसे आपने बताया कि आपका PEB का रहता है, तो but obvious मैं पकड़ के चलता हूं monthly consumption आपका steel में approximate 150 से 200 ton रहेगा। बराबर?" }, { "ucid": "21112178843984681", "idx": 28, "speaker": "customer", "start_s": 26.3, "end_s": 27.0, "text_en": "Yes, yes.", "text_native": "जी, जी।" }, { "ucid": "21112178843984681", "idx": 29, "speaker": "agent", "start_s": 27.3, "end_s": 33.5, "text_en": "Yes. So I will definitely get it done for you. Initially, the two orders, that will be 100% advance against PI. From the third order, I will also get credit arranged, post verification of your documents.", "text_native": "Yes. तो definitely आपको मैं करवा दूंगा। Initially दो order जो है, that will be 100% advance against PI. तीसरे order से मैं credit भी करवा दूंगा, post verification of your documents." }, { "ucid": "21112178843984681", "idx": 30, "speaker": "customer", "start_s": 33.8, "end_s": 34.6, "text_en": "Okay, okay.", "text_native": "अच्छा, अच्छा।" }, { "ucid": "21112178843984681", "idx": 31, "speaker": "customer", "start_s": 36.0, "end_s": 38.2, "text_en": "Alright, when a project comes, when a requirement arises, I will let you know.", "text_native": "चलिए, project आता है, requirement पड़ती है तो बताते हैं।" }, { "ucid": "21112178843984681", "idx": 32, "speaker": "agent", "start_s": 38.2, "end_s": 41.2, "text_en": "Absolutely, absolutely. What I'll do sir, is I'll forward my number to you. What was the name you told me, sir?", "text_native": "बिलकुल, बिलकुल। मैं क्या करता हूं सर, आपको मेरा number forward कर देता हूं। आपका नाम क्या बताया सर आपने?" }, { "ucid": "21112178843984681", "idx": 33, "speaker": "customer", "start_s": 41.4, "end_s": 42.5, "text_en": "My name is Zubair.", "text_native": "मेरा नाम Zubair है।" }, { "ucid": "21112178843984681", "idx": 34, "speaker": "agent", "start_s": 42.8, "end_s": 47.5, "text_en": "Zubair ji, I have, for now, called you from the system's number. I will forward my number to you. You save that number. Okay?", "text_native": "Zubair जी, मैं ये अभी फिलहाल मैंने आपको system के number से call किया है। मैं मेरा number आपको forward कर देता हूं। आप वो number save करना। Okay?" }, { "ucid": "21112178843984681", "idx": 35, "speaker": "customer", "start_s": 47.5, "end_s": 48.0, "text_en": "Okay.", "text_native": "ठीक है।" }, { "ucid": "21112178843984681", "idx": 36, "speaker": "agent", "start_s": 48.3, "end_s": 50.6, "text_en": "And sir, do you look after these projects etc. here or are you the owner?", "text_native": "और सर आप यहां पे मतलब ये projects वगेरह देखते हो कि you are the owner?" }, { "ucid": "21112178843984681", "idx": 37, "speaker": "customer", "start_s": 50.7, "end_s": 51.5, "text_en": "Didn't understand, say it again.", "text_native": "समझा नहीं, दोबारा बोलिए।" }, { "ucid": "21112178843984681", "idx": 38, "speaker": "agent", "start_s": 51.6, "end_s": 54.2, "text_en": "Are you from the project or procurement team or are you the owner of the company?", "text_native": "आप project या procurement team से हो or you are the owner of the company?" }, { "ucid": "21112178843984681", "idx": 39, "speaker": "customer", "start_s": 54.2, "end_s": 55.4, "text_en": "No no, I am the owner.", "text_native": "नहीं नहीं, मैं owner हूं।" }, { "ucid": "21112178843984681", "idx": 40, "speaker": "agent", "start_s": 55.8, "end_s": 58.8, "text_en": "You are the owner. Okay. So alright Zubair, I'll forward the details, okay?", "text_native": "आप ही owner हो। ठीक है। तो चलिए Zubair, मैं forward करता हूं for details, okay?" }, { "ucid": "21112178843984681", "idx": 41, "speaker": "customer", "start_s": 59.0, "end_s": 59.9, "text_en": "Okay, okay, okay.", "text_native": "Okay, okay, okay." }, { "ucid": "21112178843984681", "idx": 42, "speaker": "agent", "start_s": 1.1, "end_s": 1.18, "text_en": "Okay. Thank you so much.", "text_native": "ठीक है। Thank you so much." }, { "ucid": "21112178843984681", "idx": 43, "speaker": "customer", "start_s": 1.22, "end_s": 1.25, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178843984681", "idx": 44, "speaker": "agent", "start_s": 1.32, "end_s": 1.38, "text_en": "[inaudible]", "text_native": "[inaudible]" } ], "steps": [ { "ucid": "21112178843984681", "step_id": "CL1", "step_name": "Opener acknowledges platform submission", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "I have called in reference to that only. I am seeing sir, you have a requirement for two men?", "comment": "Agent correctly referenced the customer's platform activity at the start of the call." }, { "ucid": "21112178843984681", "step_id": "CL2", "step_name": "Revalidate every field", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "", "comment": "The customer immediately stated they had no requirement, which prevented the agent from validating any fields beyond the product." }, { "ucid": "21112178843984681", "step_id": "CL3", "step_name": "Discovery (5 Qs, woven naturally)", "weight": 2.0, "result": "partial", "earned": 1.0, "questions_hit": 2, "evidence": "So can you tell me a little about your company?", "comment": "Agent successfully discovered the customer's end application and monthly tonnage, but did not ask about brands or payment terms." }, { "ucid": "21112178843984681", "step_id": "CL4", "step_name": "Closure with price & timeline", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The customer had no active requirement, so no price or timeline could be discussed; the agent instead set a future follow-up." }, { "ucid": "21112178843984681", "step_id": "CL5", "step_name": "No unnecessary re-pitching", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Being B2B e-commerce platform, sir, हमने multiple makes को onboard किया हुआ है। ठीक है? JSW तो मिलेगा ही आपको but इसके अलावा दूसरे makes भी है।", "comment": "Agent did not re-pitch, but instead answered the customer's direct question about the platform's brand offerings." } ], "objections": [ { "ucid": "21112178843984681", "obj_type": "price", "state": "mishandled", "evidence": "So after buying from your app, can I get some benefit or is it the same, the same thing?", "response": "Sir, it's all a volume game. Whatever your volume is, you will get the price accordingly." } ], "missed_steps": [ "CL2 Revalidate every field", "CL3 Discovery (5 Qs, woven naturally)", "CL4 Closure with price & timeline" ], "objection_phrases_list": [ "rejection" ] }