Call 21112178843962991 2026-09-03 · sudeeps · 2:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 33 turns, clean transcript (0% inaudible) | Hindi | 33 | new_registration (campaign_name:medium) |
Audio: clear: Call center background noise is present but does not significantly impede transcription. The recording cuts off abruptly.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
material: Seamless Pipe
3 · Supply
US
spec_not_available
Customer's initial request was for seamless pipe, which the agent correctly stated is not a product JSW One keeps.
4 · Sentiment
the CUSTOMER
-0.19
confidence high · +2/−3
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent failed to ask about business type, monthly tonnage, payment terms, or reasons for not buying from JSW directly. Discovery was minimal and reactive.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote being sent, a specific callback date being set, or a platform walkthrough being scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.0 pts
Platform education
The agent did not explain any of the platform's value propositions like transparent pricing, test certificates, or stockyard availability.
How Sajal Bhaskar did it on a
10.0/10 call —
मतलब ये जो मैं रेट बताया 63100 ये हमारी लोडिंग के साथ है...एक्स्ट्रा जो जो रह गया है इसमें बताना वो 18% GST जो लग एक्स्ट्रा लगता है और ट्रांसपोर्टेशन का खर्चा जितना लगता है, दैट्स इट।
did well
Warm welcome opener
This is Fahim speaking, sir, from JSW One MSME, from Naal. Your company was registered, by the name of Zinex Steelless... We were making a follow-up c
First opportunity identified
Size two hundred nineteen, five mm... two hundred nineteen mm OD and five mm thickness.
Summary
The customer, who recently registered, inquired about MS pipes. They initially requested seamless pipes, which the agent confirmed are not available. The agent then pivoted to ERW pipes, captured the customer's required size (219mm OD x 5mm), and quoted a 25-ton MOQ. The call ended with the agent promising to check material status internally, but no firm next step was established.
Coaching
You missed the opportunity to qualify the lead by skipping crucial discovery questions about their business type and monthly volume, which are needed to tailor the pitch effectively.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | This is Fahim speaking, sir, from JSW One MSME, from Naal. Your company was registered, by the name of Zinex Steelless... We were making a follow-up call regarding your steel procurement. The agent stated the reason for the call clearly, referencing the customer's recent registration. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | Fahim ji?... Zinex Steelless... your address is Mumbai location. Agent verified name, company, and location, but did not ask about procurement involvement or confirm the best contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 1 | 0.0 | Which company's do you take? Agent failed to ask about business type, monthly tonnage, payment terms, or reasons for not buying from JSW directly. Discovery was minimal and reactive. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any of the platform's value propositions like transparent pricing, test certificates, or stockyard availability. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | Size two hundred nineteen, five mm... two hundred nineteen mm OD and five mm thickness. Although the customer said the need wasn't immediate, the agent successfully identified a recurring requirement and captured the full technical specification. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | I will have to raise an inquiry in the system, sir. The team will check the status of the material. The call ended without a quote being sent, a specific callback date being set, or a platform walkthrough being scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.626 | 42.6s | 25.4s | 97.0s | 7.8s | 295.8 | 1 | 16 | 17 | 13 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.9s
Hello, Fahim ji?
हॅलो, फहीम जी?
customer
2.5s
Yes.
हां.
agent
3.2s
This is Fahim speaking, sir, from JSW One MSME, from Naal.
फहीम बोल रहा हूं सर, JSW One MSME से, नाल से.
customer
6.7s
Yes, tell me.
हां बोलिए ना.
agent
7.5s
Your company was registered, by the name of Zinex Steelless, your address is Mumbai location. We were making a follow-up call regarding your steel procurement. I wanted to understand if you have any live requirement in steel right now, sir?
ये आपका कंपनी रजिस्टर था Zinex Steelless करके, आपका एड्रेस है मुंबई लोकेशन। आपकी स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल कर रहे थे। मैं समझना था अभी कुछ स्टील में कुछ लाइव रिक्वायरमेंट है क्या सर?
customer
15.6s
No, it's in pipe, in pipe.
नहीं, पाइप में है, पाइप में।
agent
17.2s
In pipe and tubes. Which one, MS pipe or SS pipe?
पाइप एंड ट्यूब्स में। कौनसा MS पाइप की SS पाइप?
customer
19.7s
MS.
agent
20.2s
In MS. Will ERW pipe work for you?
MS में। ये ERW पाइप चलेगा आपको?
customer
22.2s
Uh, in seamless what what... don't you have it? I needed two hundred nineteen and nineteen, five mm.
अह, सीमलेस में क्या क्या नहीं रहता है क्या? दो सौ उन्नीस और उन्नीस चाहिए था पांच mm.
agent
26.2s
No, no sir, we don't keep seamless. ERW, that too in ERW, I can get it done in Apollo.
नहीं, नहीं सर, सीमलेस नहीं रखते हम। ERW, वो भी ERW में Apollo में करवा सकता हूं मैं।
customer
31.2s
I see. What is the minimum I'll have to take?
अच्छा। मिनिमम कितना लेना पड़ेगा?
agent
33.0s
There's a 25-ton MOQ. Payment terms are 100% advance against PI.
पच्चीस टन का MOQ है। पेमेंट टर्म्स हंड्रेड परसेंट एडवांस है अगेंस्ट PI.
customer
37.2s
I see.
अच्छा।
customer
38.8s
And where will this location be from?
और ये लोकेशन कहां से रहेगा ये?
agent
40.5s
Where will your delivery be?
ये आपका डिलीवरी कहां पर रहेगा?
customer
42.2s
Delivery here at Darukhana.
डिलीवरी यहां दारूखाना।
agent
44.2s
Darukhana, meaning in Mumbai, right?
दारूखाना, मतलब मुंबई में ना?
customer
45.8s
Yes.
हां।
agent
46.3s
Yes, so I will either do it from Taloja or from Chakan, Pune.
हां तो मैं या तो तलोजा से करूंगा या तो चाकण पुणे से।
customer
50.2s
I see. And what will be the rate?
अच्छा। और रेट क्या रहेगा?
agent
51.8s
You tell me the sizes, sir. Do you have any immediate requirement right now?
आप मेरेको साइजेस बता दो सर, अभी कुछ है क्या इमीडिएट रिक्वायरमेंट?
customer
54.5s
Size two hundred nineteen, five mm.
साइज दो सौ उन्नीस पांच mm.
agent
56.5s
Two hundred nineteen by five mm?
दो सौ उन्नीस बाय पांच mm?
customer
58.2s
Yes.
हां।
agent
58.8s
This two hundred nineteen, what is it? Is it NB or OD?
ये दो सौ उन्नीस क्या है? NB है की OD है?
customer
1.0s
mm OD. Two hundred nineteen mm OD.
mm OD. दो सौ उन्नीस mm OD.
agent
3.0s
Two hundred nineteen mm OD and five mm thickness. And your length will be six meters, right?
दो सौ उन्नीस mm OD और पांच mm थिकनेस। और लेंथ आपकी छह मीटर रहेगी ना?
customer
6.5s
Yes, whatever the standard length is.
हां, जो लेंथ आती है।
agent
8.0s
I will have to raise an inquiry in the system, sir. The team will check the status of the material. Did you have an immediate requirement for this?
मेरेको सिस्टम में इंक्वायरी लेनी पड़ेगी सर। टीम जो है ना, वो मटेरियल का स्टेटस चेक करेगी। इसका इमीडिएट रिक्वायरमेंट था आपको?
customer
13.2s
Uh no, no, not that soon. I am just taking a rate from you right now. I have a regular requirement for this. If your rate is good, then I will take it from you.
अह नहीं नहीं, इतना जल्दी नहीं। मैं अभी आपसे रेट ले रहा हूं। मैं मेरेको रेगुलर लगता है ये। रेट सही रहेगा आपका रेट तो आपसे लूंगा।
agent
19.5s
Which company's do you take?
कौनसे कंपनी का लेते हो आप?
customer
21.0s
This one only, Jindal's, JSW's.
यही जिंदल का, JSW का।