{ "ucid": "21112178843962991", "call_date": "2026-09-03", "start_time": "2026-09-03 18:17:09", "end_time": "2026-09-03 18:19:54", "duration_sec": 165, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "No_requirement", "agent": "sudeeps", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAa86247b011f10bfd9adf88cb3f4bf889.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 945, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178843962991__DIAa86247b011f10bfd9adf88cb3f4bf889.mp3", "audio_bytes": 451008, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 150.336, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] AGENT: Hello, Fahim ji? (हॅलो, फहीम जी?)\n[2s] CUSTOMER: Yes. (हां.)\n[3s] AGENT: This is Fahim speaking, sir, from JSW One MSME, from Naal. (फहीम बोल रहा हूं सर, JSW One MSME से, नाल से.)\n[7s] CUSTOMER: Yes, tell me. (हां बोलिए ना.)\n[8s] AGENT: Your company was registered, by the name of Zinex Steelless, your address is Mumbai location. We were making a follow-up call regarding your steel procurement. I wanted to understand if you have any live requirement in steel right now, sir? (ये आपका कंपनी रजिस्टर था Zinex Steelless करके, आपका एड्रेस है मुंबई लोकेशन। आपकी स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल कर रहे थे। मैं समझना था अभी कुछ स्टील में कुछ लाइव रिक्वायरमेंट है क्या सर?)\n[16s] CUSTOMER: No, it's in pipe, in pipe. (नहीं, पाइप में है, पाइप में।)\n[17s] AGENT: In pipe and tubes. Which one, MS pipe or SS pipe? (पाइप एंड ट्यूब्स में। कौनसा MS पाइप की SS पाइप?)\n[20s] CUSTOMER: MS.\n[20s] AGENT: In MS. Will ERW pipe work for you? (MS में। ये ERW पाइप चलेगा आपको?)\n[22s] CUSTOMER: Uh, in seamless what what... don't you have it? I needed two hundred nineteen and nineteen, five mm. (अह, सीमलेस में क्या क्या नहीं रहता है क्या? दो सौ उन्नीस और उन्नीस चाहिए था पांच mm.)\n[26s] AGENT: No, no sir, we don't keep seamless. ERW, that too in ERW, I can get it done in Apollo. (नहीं, नहीं सर, सीमलेस नहीं रखते हम। ERW, वो भी ERW में Apollo में करवा सकता हूं मैं।)\n[31s] CUSTOMER: I see. What is the minimum I'll have to take? (अच्छा। मिनिमम कितना लेना पड़ेगा?)\n[33s] AGENT: There's a 25-ton MOQ. Payment terms are 100% advance against PI. (पच्चीस टन का MOQ है। पेमेंट टर्म्स हंड्रेड परसेंट एडवांस है अगेंस्ट PI.)\n[37s] CUSTOMER: I see. (अच्छा।)\n[39s] CUSTOMER: And where will this location be from? (और ये लोकेशन कहां से रहेगा ये?)\n[40s] AGENT: Where will your delivery be? (ये आपका डिलीवरी कहां पर रहेगा?)\n[42s] CUSTOMER: Delivery here at Darukhana. (डिलीवरी यहां दारूखाना।)\n[44s] AGENT: Darukhana, meaning in Mumbai, right? (दारूखाना, मतलब मुंबई में ना?)\n[46s] CUSTOMER: Yes. (हां।)\n[46s] AGENT: Yes, so I will either do it from Taloja or from Chakan, Pune. (हां तो मैं या तो तलोजा से करूंगा या तो चाकण पुणे से।)\n[50s] CUSTOMER: I see. And what will be the rate? (अच्छा। और रेट क्या रहेगा?)\n[52s] AGENT: You tell me the sizes, sir. Do you have any immediate requirement right now? (आप मेरेको साइजेस बता दो सर, अभी कुछ है क्या इमीडिएट रिक्वायरमेंट?)\n[54s] CUSTOMER: Size two hundred nineteen, five mm. (साइज दो सौ उन्नीस पांच mm.)\n[56s] AGENT: Two hundred nineteen by five mm? (दो सौ उन्नीस बाय पांच mm?)\n[58s] CUSTOMER: Yes. (हां।)\n[59s] AGENT: This two hundred nineteen, what is it? Is it NB or OD? (ये दो सौ उन्नीस क्या है? NB है की OD है?)\n[1s] CUSTOMER: mm OD. Two hundred nineteen mm OD. (mm OD. दो सौ उन्नीस mm OD.)\n[3s] AGENT: Two hundred nineteen mm OD and five mm thickness. And your length will be six meters, right? (दो सौ उन्नीस mm OD और पांच mm थिकनेस। और लेंथ आपकी छह मीटर रहेगी ना?)\n[6s] CUSTOMER: Yes, whatever the standard length is. (हां, जो लेंथ आती है।)\n[8s] AGENT: I will have to raise an inquiry in the system, sir. The team will check the status of the material. Did you have an immediate requirement for this? (मेरेको सिस्टम में इंक्वायरी लेनी पड़ेगी सर। टीम जो है ना, वो मटेरियल का स्टेटस चेक करेगी। इसका इमीडिएट रिक्वायरमेंट था आपको?)\n[13s] CUSTOMER: Uh no, no, not that soon. I am just taking a rate from you right now. I have a regular requirement for this. If your rate is good, then I will take it from you. (अह नहीं नहीं, इतना जल्दी नहीं। मैं अभी आपसे रेट ले रहा हूं। मैं मेरेको रेगुलर लगता है ये। रेट सही रहेगा आपका रेट तो आपसे लूंगा।)\n[20s] AGENT: Which company's do you take? (कौनसे कंपनी का लेते हो आप?)\n[21s] CUSTOMER: This one only, Jindal's, JSW's. (यही जिंदल का, JSW का।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 33, "connected": 1, "audio_notes": "clear: Call center background noise is present but does not significantly impede transcription. The recording cuts off abruptly.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "33 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 3.5, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "You missed the opportunity to qualify the lead by skipping crucial discovery questions about their business type and monthly volume, which are needed to tailor the pitch effectively.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 1, "material_detected": "Seamless Pipe", "catalogue_status": "not_available", "quality_flags_total": 1, "supply_flag": "spec_not_available", "supply_details": "Customer's initial request was for seamless pipe, which the agent correctly stated is not a product JSW One keeps.", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, who recently registered, inquired about MS pipes. They initially requested seamless pipes, which the agent confirmed are not available. The agent then pivoted to ERW pipes, captured the customer's required size (219mm OD x 5mm), and quoted a 25-ton MOQ. The call ended with the agent promising to check material status internally, but no firm next step was established.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"This is Fahim speaking, sir, from JSW One MSME, from Naal. Your company was registered, by the name of Zinex Steelless... We were making a follow-up call regarding your steel procurement.\", \"comment\": \"The agent stated the reason for the call clearly, referencing the customer's recent registration.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"Fahim ji?... Zinex Steelless... your address is Mumbai location.\", \"comment\": \"Agent verified name, company, and location, but did not ask about procurement involvement or confirm the best contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Which company's do you take?\", \"comment\": \"Agent failed to ask about business type, monthly tonnage, payment terms, or reasons for not buying from JSW directly. Discovery was minimal and reactive.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any of the platform's value propositions like transparent pricing, test certificates, or stockyard availability.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Size two hundred nineteen, five mm... two hundred nineteen mm OD and five mm thickness.\", \"comment\": \"Although the customer said the need wasn't immediate, the agent successfully identified a recurring requirement and captured the full technical specification.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I will have to raise an inquiry in the system, sir. The team will check the status of the material.\", \"comment\": \"The call ended without a quote being sent, a specific callback date being set, or a platform walkthrough being scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You missed the opportunity to qualify the lead by skipping crucial discovery questions about their business type and monthly volume, which are needed to tailor the pitch effectively.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": true, \"material_detected\": \"Seamless Pipe\", \"catalogue_status\": \"not_available\", \"supply_flag\": \"spec_not_available\", \"supply_details\": \"Customer's initial request was for seamless pipe, which the agent correctly stated is not a product JSW One keeps.\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, who recently registered, inquired about MS pipes. They initially requested seamless pipes, which the agent confirmed are not available. The agent then pivoted to ERW pipes, captured the customer's required size (219mm OD x 5mm), and quoted a 25-ton MOQ. The call ended with the agent promising to check material status internally, but no firm next step was established.\"}", "error": null, "latency_ms": 34610, "input_tokens": 3865, "output_tokens": 878, "created_at": "2026-09-25 11:35:39", "sentiment": "negative", "sentiment_score": -0.192, "sentiment_confidence": "high", "pos": 2, "neg": 3, "lex_hits": 10, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.626, "agent_talk_sec": 42.6, "customer_talk_sec": 25.4, "dead_air_sec": 97.0, "longest_monologue_sec": 7.8, "agent_wpm": 295.8, "interruptions": 1, "agent_turns": 16, "customer_turns": 17, "discovery_qs": 13, "words_agent": 210, "words_customer": 121, "monologue_heavy": 0, "turns": [ { "ucid": "21112178843962991", "idx": 0, "speaker": "agent", "start_s": 0.87, "end_s": 1.67, "text_en": "Hello, Fahim ji?", "text_native": "हॅलो, फहीम जी?" }, { "ucid": "21112178843962991", "idx": 1, "speaker": "customer", "start_s": 2.47, "end_s": 2.8, "text_en": "Yes.", "text_native": "हां." }, { "ucid": "21112178843962991", "idx": 2, "speaker": "agent", "start_s": 3.2, "end_s": 6.29, "text_en": "This is Fahim speaking, sir, from JSW One MSME, from Naal.", "text_native": "फहीम बोल रहा हूं सर, JSW One MSME से, नाल से." }, { "ucid": "21112178843962991", "idx": 3, "speaker": "customer", "start_s": 6.69, "end_s": 7.39, "text_en": "Yes, tell me.", "text_native": "हां बोलिए ना." }, { "ucid": "21112178843962991", "idx": 4, "speaker": "agent", "start_s": 7.5, "end_s": 15.29, "text_en": "Your company was registered, by the name of Zinex Steelless, your address is Mumbai location. We were making a follow-up call regarding your steel procurement. I wanted to understand if you have any live requirement in steel right now, sir?", "text_native": "ये आपका कंपनी रजिस्टर था Zinex Steelless करके, आपका एड्रेस है मुंबई लोकेशन। आपकी स्टील प्रोक्योरमेंट को लेके फॉलो अप कॉल कर रहे थे। मैं समझना था अभी कुछ स्टील में कुछ लाइव रिक्वायरमेंट है क्या सर?" }, { "ucid": "21112178843962991", "idx": 5, "speaker": "customer", "start_s": 15.59, "end_s": 16.89, "text_en": "No, it's in pipe, in pipe.", "text_native": "नहीं, पाइप में है, पाइप में।" }, { "ucid": "21112178843962991", "idx": 6, "speaker": "agent", "start_s": 17.2, "end_s": 19.29, "text_en": "In pipe and tubes. Which one, MS pipe or SS pipe?", "text_native": "पाइप एंड ट्यूब्स में। कौनसा MS पाइप की SS पाइप?" }, { "ucid": "21112178843962991", "idx": 7, "speaker": "customer", "start_s": 19.7, "end_s": 20.0, "text_en": "MS.", "text_native": "MS." }, { "ucid": "21112178843962991", "idx": 8, "speaker": "agent", "start_s": 20.2, "end_s": 21.8, "text_en": "In MS. Will ERW pipe work for you?", "text_native": "MS में। ये ERW पाइप चलेगा आपको?" }, { "ucid": "21112178843962991", "idx": 9, "speaker": "customer", "start_s": 22.2, "end_s": 25.8, "text_en": "Uh, in seamless what what... don't you have it? I needed two hundred nineteen and nineteen, five mm.", "text_native": "अह, सीमलेस में क्या क्या नहीं रहता है क्या? दो सौ उन्नीस और उन्नीस चाहिए था पांच mm." }, { "ucid": "21112178843962991", "idx": 10, "speaker": "agent", "start_s": 26.2, "end_s": 30.8, "text_en": "No, no sir, we don't keep seamless. ERW, that too in ERW, I can get it done in Apollo.", "text_native": "नहीं, नहीं सर, सीमलेस नहीं रखते हम। ERW, वो भी ERW में Apollo में करवा सकता हूं मैं।" }, { "ucid": "21112178843962991", "idx": 11, "speaker": "customer", "start_s": 31.2, "end_s": 32.8, "text_en": "I see. What is the minimum I'll have to take?", "text_native": "अच्छा। मिनिमम कितना लेना पड़ेगा?" }, { "ucid": "21112178843962991", "idx": 12, "speaker": "agent", "start_s": 33.0, "end_s": 36.8, "text_en": "There's a 25-ton MOQ. Payment terms are 100% advance against PI.", "text_native": "पच्चीस टन का MOQ है। पेमेंट टर्म्स हंड्रेड परसेंट एडवांस है अगेंस्ट PI." }, { "ucid": "21112178843962991", "idx": 13, "speaker": "customer", "start_s": 37.2, "end_s": 37.6, "text_en": "I see.", "text_native": "अच्छा।" }, { "ucid": "21112178843962991", "idx": 14, "speaker": "customer", "start_s": 38.8, "end_s": 40.2, "text_en": "And where will this location be from?", "text_native": "और ये लोकेशन कहां से रहेगा ये?" }, { "ucid": "21112178843962991", "idx": 15, "speaker": "agent", "start_s": 40.5, "end_s": 41.8, "text_en": "Where will your delivery be?", "text_native": "ये आपका डिलीवरी कहां पर रहेगा?" }, { "ucid": "21112178843962991", "idx": 16, "speaker": "customer", "start_s": 42.2, "end_s": 43.8, "text_en": "Delivery here at Darukhana.", "text_native": "डिलीवरी यहां दारूखाना।" }, { "ucid": "21112178843962991", "idx": 17, "speaker": "agent", "start_s": 44.2, "end_s": 45.5, "text_en": "Darukhana, meaning in Mumbai, right?", "text_native": "दारूखाना, मतलब मुंबई में ना?" }, { "ucid": "21112178843962991", "idx": 18, "speaker": "customer", "start_s": 45.8, "end_s": 46.1, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178843962991", "idx": 19, "speaker": "agent", "start_s": 46.3, "end_s": 49.5, "text_en": "Yes, so I will either do it from Taloja or from Chakan, Pune.", "text_native": "हां तो मैं या तो तलोजा से करूंगा या तो चाकण पुणे से।" }, { "ucid": "21112178843962991", "idx": 20, "speaker": "customer", "start_s": 50.2, "end_s": 51.5, "text_en": "I see. And what will be the rate?", "text_native": "अच्छा। और रेट क्या रहेगा?" }, { "ucid": "21112178843962991", "idx": 21, "speaker": "agent", "start_s": 51.8, "end_s": 54.2, "text_en": "You tell me the sizes, sir. Do you have any immediate requirement right now?", "text_native": "आप मेरेको साइजेस बता दो सर, अभी कुछ है क्या इमीडिएट रिक्वायरमेंट?" }, { "ucid": "21112178843962991", "idx": 22, "speaker": "customer", "start_s": 54.5, "end_s": 56.2, "text_en": "Size two hundred nineteen, five mm.", "text_native": "साइज दो सौ उन्नीस पांच mm." }, { "ucid": "21112178843962991", "idx": 23, "speaker": "agent", "start_s": 56.5, "end_s": 57.8, "text_en": "Two hundred nineteen by five mm?", "text_native": "दो सौ उन्नीस बाय पांच mm?" }, { "ucid": "21112178843962991", "idx": 24, "speaker": "customer", "start_s": 58.2, "end_s": 58.5, "text_en": "Yes.", "text_native": "हां।" }, { "ucid": "21112178843962991", "idx": 25, "speaker": "agent", "start_s": 58.8, "end_s": 1.8, "text_en": "This two hundred nineteen, what is it? Is it NB or OD?", "text_native": "ये दो सौ उन्नीस क्या है? NB है की OD है?" }, { "ucid": "21112178843962991", "idx": 26, "speaker": "customer", "start_s": 1.0, "end_s": 2.8, "text_en": "mm OD. Two hundred nineteen mm OD.", "text_native": "mm OD. दो सौ उन्नीस mm OD." }, { "ucid": "21112178843962991", "idx": 27, "speaker": "agent", "start_s": 3.0, "end_s": 6.2, "text_en": "Two hundred nineteen mm OD and five mm thickness. And your length will be six meters, right?", "text_native": "दो सौ उन्नीस mm OD और पांच mm थिकनेस। और लेंथ आपकी छह मीटर रहेगी ना?" }, { "ucid": "21112178843962991", "idx": 28, "speaker": "customer", "start_s": 6.5, "end_s": 7.8, "text_en": "Yes, whatever the standard length is.", "text_native": "हां, जो लेंथ आती है।" }, { "ucid": "21112178843962991", "idx": 29, "speaker": "agent", "start_s": 8.0, "end_s": 12.8, "text_en": "I will have to raise an inquiry in the system, sir. The team will check the status of the material. Did you have an immediate requirement for this?", "text_native": "मेरेको सिस्टम में इंक्वायरी लेनी पड़ेगी सर। टीम जो है ना, वो मटेरियल का स्टेटस चेक करेगी। इसका इमीडिएट रिक्वायरमेंट था आपको?" }, { "ucid": "21112178843962991", "idx": 30, "speaker": "customer", "start_s": 13.2, "end_s": 19.2, "text_en": "Uh no, no, not that soon. I am just taking a rate from you right now. I have a regular requirement for this. If your rate is good, then I will take it from you.", "text_native": "अह नहीं नहीं, इतना जल्दी नहीं। मैं अभी आपसे रेट ले रहा हूं। मैं मेरेको रेगुलर लगता है ये। रेट सही रहेगा आपका रेट तो आपसे लूंगा।" }, { "ucid": "21112178843962991", "idx": 31, "speaker": "agent", "start_s": 19.5, "end_s": 20.8, "text_en": "Which company's do you take?", "text_native": "कौनसे कंपनी का लेते हो आप?" }, { "ucid": "21112178843962991", "idx": 32, "speaker": "customer", "start_s": 21.0, "end_s": 22.5, "text_en": "This one only, Jindal's, JSW's.", "text_native": "यही जिंदल का, JSW का।" } ], "steps": [ { "ucid": "21112178843962991", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "This is Fahim speaking, sir, from JSW One MSME, from Naal. Your company was registered, by the name of Zinex Steelless... We were making a follow-up call regarding your steel procurement.", "comment": "The agent stated the reason for the call clearly, referencing the customer's recent registration." }, { "ucid": "21112178843962991", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "partial", "earned": 0.5, "questions_hit": 2, "evidence": "Fahim ji?... Zinex Steelless... your address is Mumbai location.", "comment": "Agent verified name, company, and location, but did not ask about procurement involvement or confirm the best contact details." }, { "ucid": "21112178843962991", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "Which company's do you take?", "comment": "Agent failed to ask about business type, monthly tonnage, payment terms, or reasons for not buying from JSW directly. Discovery was minimal and reactive." }, { "ucid": "21112178843962991", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not explain any of the platform's value propositions like transparent pricing, test certificates, or stockyard availability." }, { "ucid": "21112178843962991", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Size two hundred nineteen, five mm... two hundred nineteen mm OD and five mm thickness.", "comment": "Although the customer said the need wasn't immediate, the agent successfully identified a recurring requirement and captured the full technical specification." }, { "ucid": "21112178843962991", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "I will have to raise an inquiry in the system, sir. The team will check the status of the material.", "comment": "The call ended without a quote being sent, a specific callback date being set, or a platform walkthrough being scheduled." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }