Call 21112178843939691 2026-09-03 · sudeeps · 1:01
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| MSME_IS_PANIndia_NewReg_260526 | Does_not_deal_Steel | full conversation 14 turns, clean transcript (0% inaudible) | Hindi | 14 | new_registration (campaign_name:high) |
Audio: TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: There is some background noise on the customer's side, but it does not significantly impact transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
3.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
1
/4 flags
segment: unknown
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.30
confidence high · +0/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
No discovery questions were asked as the customer invalidated the lead early in the call.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly without any of the required closure outcomes being achieved.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
−1.0 pts
Platform education
The call did not progress to the stage where platform education could be provided.
How Sajal Bhaskar did it on a
10.0/10 call —
मतलब ये जो मैं रेट बताया 63100 ये हमारी लोडिंग के साथ है...एक्स्ट्रा जो जो रह गया है इसमें बताना वो 18% GST जो लग एक्स्ट्रा लगता है और ट्रांसपोर्टेशन का खर्चा जितना लगता है, दैट्स इट।
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Sachin ji, greetings. This is Sudip speaking from JSW One, Jindal Steel.
First opportunity identified
do you have any immediate requirement for steel right now?
Summary
The agent called a new registration lead from a furniture company. The agent introduced himself and asked about immediate requirements, but the customer stated the registration was made by a child by mistake. The agent's attempt to clarify if the company deals in steel was cut short as the call ended.
Coaching
When the customer said the registration was a mistake, your follow-up question 'so you deal in steel, right sir?' was a good attempt to clarify and potentially salvage the lead.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sachin ji, greetings. This is Sudip speaking from JSW One, Jindal Steel. The agent provided a polite and professional opening, stating his name and company. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | Mr. Sachin Bhartiya from Shakti Furniture Udyog? ... so you deal in steel, right sir? The agent confirmed the customer's name/company and attempted to verify their involvement in steel procurement, but did not ask for city or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
No discovery questions were asked as the customer invalidated the lead early in the call. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call did not progress to the stage where platform education could be provided. |
| NR5 First opportunity identified | 2 | pass | – | 2.0 | do you have any immediate requirement for steel right now? The agent correctly asked about a current requirement, but the customer's response that the registration was a mistake prevented further progress. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended abruptly without any of the required closure outcomes being achieved. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.751 heavy | 15.4s | 5.1s | 40.5s | 3.5s | 284.4 | 0 | 7 | 7 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.5s
Hello?
agent
2.2s
Hello?
customer
2.7s
Yes?
हां जी?
agent
3.1s
Uh Mr. Sachin Bhartiya from Shakti Furniture Udyog?
अह मिस्टर सचिन भारतीय फ्रॉम शक्ति फर्नीचर उद्योग?
customer
6.1s
Yes.
जी।
agent
6.6s
Sachin ji, greetings. This is Sudip speaking from JSW One, Jindal Steel.
सचिन जी नमस्कार, सुदीप बोल रहा हूं JSW One से, जिंदाल स्टील।
customer
9.8s
Yes? From where?
हां? कहां से जी?
agent
10.5s
I am calling from JSW One, sir, of Jindal Steel.
मैं JSW One से बोल रहा हूं सर, जिंदाल स्टील का।
customer
12.9s
Yes.
जी।
agent
13.5s
Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement, sir.
ये आपका कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे। आपके स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था सर ये।
customer
17.0s
Yes.
जी।
agent
17.3s
So I wanted to understand, do you have any immediate requirement for steel right now?
तो कुछ समझना था, कुछ अभी स्टील में इमीडिएट रिक्वायरमेंट है आपका?
customer
19.5s
No sir, that... that a child did it by mistake.
नहीं सर, वो वो बच्चे ने गलती से बाय मिस्टेक कर दिया है जी।
agent
22.8s
Okay, so you deal in steel, right sir?
अच्छा, मतलब आप स्टील में डील करते हो ना सर पर?