{
  "ucid": "21112178843939691",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 18:13:16",
  "end_time": "2026-09-03 18:14:17",
  "duration_sec": 61,
  "campaign": "MSME_IS_PANIndia_NewReg_260526",
  "disposition": "Does_not_deal_Steel",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA494e973dcc6c43e11a83b0290316b6a0.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 946,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178843939691__DIA494e973dcc6c43e11a83b0290316b6a0.mp3",
  "audio_bytes": 138888,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 46.296,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?\n[2s] AGENT: Hello?\n[3s] CUSTOMER: Yes?   (हां जी?)\n[3s] AGENT: Uh Mr. Sachin Bhartiya from Shakti Furniture Udyog?   (अह मिस्टर सचिन भारतीय फ्रॉम शक्ति फर्नीचर उद्योग?)\n[6s] CUSTOMER: Yes.   (जी।)\n[7s] AGENT: Sachin ji, greetings. This is Sudip speaking from JSW One, Jindal Steel.   (सचिन जी नमस्कार, सुदीप बोल रहा हूं JSW One से, जिंदाल स्टील।)\n[10s] CUSTOMER: Yes? From where?   (हां? कहां से जी?)\n[10s] AGENT: I am calling from JSW One, sir, of Jindal Steel.   (मैं JSW One से बोल रहा हूं सर, जिंदाल स्टील का।)\n[13s] CUSTOMER: Yes.   (जी।)\n[14s] AGENT: Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement, sir.   (ये आपका कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे। आपके स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था सर ये।)\n[17s] CUSTOMER: Yes.   (जी।)\n[17s] AGENT: So I wanted to understand, do you have any immediate requirement for steel right now?   (तो कुछ समझना था, कुछ अभी स्टील में इमीडिएट रिक्वायरमेंट है आपका?)\n[20s] CUSTOMER: No sir, that... that a child did it by mistake.   (नहीं सर, वो वो बच्चे ने गलती से बाय मिस्टेक कर दिया है जी।)\n[23s] AGENT: Okay, so you deal in steel, right sir?   (अच्छा, मतलब आप स्टील में डील करते हो ना सर पर?)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 14,
  "connected": 1,
  "audio_notes": "TRUNCATED - model output was cut off; complete turns kept, tail lost. clear: There is some background noise on the customer's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "14 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:high",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 3.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When the customer said the registration was a mistake, your follow-up question 'so you deal in steel, right sir?' was a good attempt to clarify and potentially salvage the lead.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 1,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a new registration lead from a furniture company. The agent introduced himself and asked about immediate requirements, but the customer stated the registration was made by a child by mistake. The agent's attempt to clarify if the company deals in steel was cut short as the call ended.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sachin ji, greetings. This is Sudip speaking from JSW One, Jindal Steel.\", \"comment\": \"The agent provided a polite and professional opening, stating his name and company.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"Mr. Sachin Bhartiya from Shakti Furniture Udyog? ... so you deal in steel, right sir?\", \"comment\": \"The agent confirmed the customer's name/company and attempted to verify their involvement in steel procurement, but did not ask for city or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the customer invalidated the lead early in the call.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not progress to the stage where platform education could be provided.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"do you have any immediate requirement for steel right now?\", \"comment\": \"The agent correctly asked about a current requirement, but the customer's response that the registration was a mistake prevented further progress.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended abruptly without any of the required closure outcomes being achieved.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When the customer said the registration was a mistake, your follow-up question 'so you deal in steel, right sir?' was a good attempt to clarify and potentially salvage the lead.\", \"segment_detected\": \"unknown\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a new registration lead from a furniture company. The agent introduced himself and asked about immediate requirements, but the customer stated the registration was made by a child by mistake. The agent's attempt to clarify if the company deals in steel was cut short as the call ended.\"}",
  "error": null,
  "latency_ms": 34762,
  "input_tokens": 3013,
  "output_tokens": 736,
  "created_at": "2026-09-25 11:35:41",
  "sentiment": "negative",
  "sentiment_score": -0.3,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.751,
  "agent_talk_sec": 15.4,
  "customer_talk_sec": 5.1,
  "dead_air_sec": 40.5,
  "longest_monologue_sec": 3.5,
  "agent_wpm": 284.4,
  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 7,
  "discovery_qs": 4,
  "words_agent": 73,
  "words_customer": 18,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178843939691",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.48,
      "end_s": 1.9,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178843939691",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.18,
      "end_s": 2.56,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178843939691",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.69,
      "end_s": 3.03,
      "text_en": "Yes?",
      "text_native": "हां जी?"
    },
    {
      "ucid": "21112178843939691",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.11,
      "end_s": 5.7,
      "text_en": "Uh Mr. Sachin Bhartiya from Shakti Furniture Udyog?",
      "text_native": "अह मिस्टर सचिन भारतीय फ्रॉम शक्ति फर्नीचर उद्योग?"
    },
    {
      "ucid": "21112178843939691",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.1,
      "end_s": 6.4,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178843939691",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.6,
      "end_s": 9.4,
      "text_en": "Sachin ji, greetings. This is Sudip speaking from JSW One, Jindal Steel.",
      "text_native": "सचिन जी नमस्कार, सुदीप बोल रहा हूं JSW One से, जिंदाल स्टील।"
    },
    {
      "ucid": "21112178843939691",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.8,
      "end_s": 10.5,
      "text_en": "Yes? From where?",
      "text_native": "हां? कहां से जी?"
    },
    {
      "ucid": "21112178843939691",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.5,
      "end_s": 12.6,
      "text_en": "I am calling from JSW One, sir, of Jindal Steel.",
      "text_native": "मैं JSW One से बोल रहा हूं सर, जिंदाल स्टील का।"
    },
    {
      "ucid": "21112178843939691",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.9,
      "end_s": 13.2,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178843939691",
      "idx": 9,
      "speaker": "agent",
      "start_s": 13.5,
      "end_s": 17.0,
      "text_en": "Your company was registered on our portal, sir. This was a follow-up call regarding your steel procurement, sir.",
      "text_native": "ये आपका कंपनी रजिस्टर्ड हुआ था सर पोर्टल पर हमारे। आपके स्टील प्रोक्योरमेंट को लेके फॉलो-अप कॉल था सर ये।"
    },
    {
      "ucid": "21112178843939691",
      "idx": 10,
      "speaker": "customer",
      "start_s": 17.0,
      "end_s": 17.3,
      "text_en": "Yes.",
      "text_native": "जी।"
    },
    {
      "ucid": "21112178843939691",
      "idx": 11,
      "speaker": "agent",
      "start_s": 17.3,
      "end_s": 19.5,
      "text_en": "So I wanted to understand, do you have any immediate requirement for steel right now?",
      "text_native": "तो कुछ समझना था, कुछ अभी स्टील में इमीडिएट रिक्वायरमेंट है आपका?"
    },
    {
      "ucid": "21112178843939691",
      "idx": 12,
      "speaker": "customer",
      "start_s": 19.5,
      "end_s": 22.2,
      "text_en": "No sir, that... that a child did it by mistake.",
      "text_native": "नहीं सर, वो वो बच्चे ने गलती से बाय मिस्टेक कर दिया है जी।"
    },
    {
      "ucid": "21112178843939691",
      "idx": 13,
      "speaker": "agent",
      "start_s": 22.8,
      "end_s": 24.6,
      "text_en": "Okay, so you deal in steel, right sir?",
      "text_native": "अच्छा, मतलब आप स्टील में डील करते हो ना सर पर?"
    }
  ],
  "steps": [
    {
      "ucid": "21112178843939691",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sachin ji, greetings. This is Sudip speaking from JSW One, Jindal Steel.",
      "comment": "The agent provided a polite and professional opening, stating his name and company."
    },
    {
      "ucid": "21112178843939691",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 2,
      "evidence": "Mr. Sachin Bhartiya from Shakti Furniture Udyog? ... so you deal in steel, right sir?",
      "comment": "The agent confirmed the customer's name/company and attempted to verify their involvement in steel procurement, but did not ask for city or contact details."
    },
    {
      "ucid": "21112178843939691",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the customer invalidated the lead early in the call."
    },
    {
      "ucid": "21112178843939691",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not progress to the stage where platform education could be provided."
    },
    {
      "ucid": "21112178843939691",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "do you have any immediate requirement for steel right now?",
      "comment": "The agent correctly asked about a current requirement, but the customer's response that the registration was a mistake prevented further progress."
    },
    {
      "ucid": "21112178843939691",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended abruptly without any of the required closure outcomes being achieved."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}