Call 21112178843894171 2026-09-03 · Aditya Pandey · 0:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Not_Answered | full conversation 10 turns, clean transcript (0% inaudible) | Marathi | 10 | new_registration (campaign_name:medium) |
Audio: noisy: Background chatter is present on the agent's side throughout the call, which slightly muffles their speech.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.14
confidence high · +0/−1
from 3 hits
lexical only
lexical only
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Agent did not ask any of the required discovery questions regarding business type, volume, brands, or payment terms.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Agent asked for a current requirement, but when the customer said no, he did not secure a specific callback date for a future opportunity.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with the customer's vague promise to call back; no quote, specific callback, or walkthrough was scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 76% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Sir, hello, I am Aditya Pandey speaking from JSW One. Sir, you had registered on our platform, I had called regarding that.
Summary
Agent called a newly registered user from 'Tejaswini Ventures'. The customer stated they had no current requirement and would call if one arose. The agent made a brief attempt to ask about TMT but the call ended before any meaningful discovery or next steps could be established.
Coaching
When a customer says they have no current need, you must still attempt discovery to qualify them for the future, e.g., 'Understood sir, just for my records, what kind of steel do you typically buy?'
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, hello, I am Aditya Pandey speaking from JSW One. Sir, you had registered on our platform, I had called regarding that. Agent gave a warm opening, stated his name and company, and referenced the customer's prior action (registration). |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Hello, Tejaswini Ventures? Agent only verified the company name (1/4) and did not ask about procurement city, decision-making role, or best contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
Agent did not ask any of the required discovery questions regarding business type, volume, brands, or payment terms. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call was terminated by the customer before any platform education could be provided. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Currently, do you have any requirement in steel for this month, sir? Agent asked for a current requirement, but when the customer said no, he did not secure a specific callback date for a future opportunity. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with the customer's vague promise to call back; no quote, specific callback, or walkthrough was scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.757 heavy | 11.2s | 3.6s | 38.2s | 4.3s | 257.1 | 0 | 5 | 5 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
3.6s
Hello.
हॅलो.
agent
4.3s
Hello.
हॅलो.
agent
4.9s
Hello, Tejaswini Ventures?
हॅलो तेजस्विनी व्हेंचर्स?
customer
6.3s
Yes, speak.
हां बोलिए.
agent
7.3s
Sir, hello, I am Aditya Pandey speaking from JSW One.
सर नमस्कार, मी आदित्य पांडे बोलतोय JSW One मधून.
customer
9.7s
Speak.
बोला.
agent
10.6s
Sir, you had registered on our platform, I had called regarding that. Currently, do you have any requirement in steel for this month, sir?
सर तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर होते त्या संदर्भात कॉल केला होता. Currently steel मध्ये काही requirement होती का सर या month साठी?
customer
15.2s
Not yet, if there is anything, I will call, okay?
अजून नाहीये काही, असेल तर मी कॉल करतो, ठीक आहे?
agent
17.6s
There is nothing right now? Do you require TMT material?
आता काही आहे नाही का? तुम्हाला TMT मटेरियल लागतंय का?
customer
20.8s
No.
नाही.