{
  "ucid": "21112178843894171",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 18:05:41",
  "end_time": "2026-09-03 18:06:34",
  "duration_sec": 53,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Not_Answered",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA82db8f17677f5da276cc884503b0068c.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 951,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178843894171__DIA82db8f17677f5da276cc884503b0068c.mp3",
  "audio_bytes": 88992,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 29.664,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[4s] CUSTOMER: Hello.   (हॅलो.)\n[4s] AGENT: Hello.   (हॅलो.)\n[5s] AGENT: Hello, Tejaswini Ventures?   (हॅलो तेजस्विनी व्हेंचर्स?)\n[6s] CUSTOMER: Yes, speak.   (हां बोलिए.)\n[7s] AGENT: Sir, hello, I am Aditya Pandey speaking from JSW One.   (सर नमस्कार, मी आदित्य पांडे बोलतोय JSW One मधून.)\n[10s] CUSTOMER: Speak.   (बोला.)\n[11s] AGENT: Sir, you had registered on our platform, I had called regarding that. Currently, do you have any requirement in steel for this month, sir?   (सर तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर होते त्या संदर्भात कॉल केला होता. Currently steel मध्ये काही requirement होती का सर या month साठी?)\n[15s] CUSTOMER: Not yet, if there is anything, I will call, okay?   (अजून नाहीये काही, असेल तर मी कॉल करतो, ठीक आहे?)\n[18s] AGENT: There is nothing right now? Do you require TMT material?   (आता काही आहे नाही का? तुम्हाला TMT मटेरियल लागतंय का?)\n[21s] CUSTOMER: No.   (नाही.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\", \"Hindi\"]",
  "turn_count": 10,
  "connected": 1,
  "audio_notes": "noisy: Background chatter is present on the agent's side throughout the call, which slightly muffles their speech.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "10 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 1,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they have no current need, you must still attempt discovery to qualify them for the future, e.g., 'Understood sir, just for my records, what kind of steel do you typically buy?'",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "Agent called a newly registered user from 'Tejaswini Ventures'. The customer stated they had no current requirement and would call if one arose. The agent made a brief attempt to ask about TMT but the call ended before any meaningful discovery or next steps could be established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, hello, I am Aditya Pandey speaking from JSW One. Sir, you had registered on our platform, I had called regarding that.\", \"comment\": \"Agent gave a warm opening, stated his name and company, and referenced the customer's prior action (registration).\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Hello, Tejaswini Ventures?\", \"comment\": \"Agent only verified the company name (1/4) and did not ask about procurement city, decision-making role, or best contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent did not ask any of the required discovery questions regarding business type, volume, brands, or payment terms.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call was terminated by the customer before any platform education could be provided.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Currently, do you have any requirement in steel for this month, sir?\", \"comment\": \"Agent asked for a current requirement, but when the customer said no, he did not secure a specific callback date for a future opportunity.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with the customer's vague promise to call back; no quote, specific callback, or walkthrough was scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current need, you must still attempt discovery to qualify them for the future, e.g., 'Understood sir, just for my records, what kind of steel do you typically buy?'\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"Agent called a newly registered user from 'Tejaswini Ventures'. The customer stated they had no current requirement and would call if one arose. The agent made a brief attempt to ask about TMT but the call ended before any meaningful discovery or next steps could be established.\"}",
  "error": null,
  "latency_ms": 30715,
  "input_tokens": 2902,
  "output_tokens": 765,
  "created_at": "2026-09-25 11:35:47",
  "sentiment": "neutral",
  "sentiment_score": -0.143,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 1,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "lexical only",
  "talk_ratio": 0.757,
  "agent_talk_sec": 11.2,
  "customer_talk_sec": 3.6,
  "dead_air_sec": 38.2,
  "longest_monologue_sec": 4.3,
  "agent_wpm": 257.1,
  "interruptions": 0,
  "agent_turns": 5,
  "customer_turns": 5,
  "discovery_qs": 4,
  "words_agent": 48,
  "words_customer": 15,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178843894171",
      "idx": 0,
      "speaker": "customer",
      "start_s": 3.63,
      "end_s": 4.03,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178843894171",
      "idx": 1,
      "speaker": "agent",
      "start_s": 4.26,
      "end_s": 4.6,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178843894171",
      "idx": 2,
      "speaker": "agent",
      "start_s": 4.86,
      "end_s": 6.1,
      "text_en": "Hello, Tejaswini Ventures?",
      "text_native": "हॅलो तेजस्विनी व्हेंचर्स?"
    },
    {
      "ucid": "21112178843894171",
      "idx": 3,
      "speaker": "customer",
      "start_s": 6.34,
      "end_s": 6.79,
      "text_en": "Yes, speak.",
      "text_native": "हां बोलिए."
    },
    {
      "ucid": "21112178843894171",
      "idx": 4,
      "speaker": "agent",
      "start_s": 7.26,
      "end_s": 9.58,
      "text_en": "Sir, hello, I am Aditya Pandey speaking from JSW One.",
      "text_native": "सर नमस्कार, मी आदित्य पांडे बोलतोय JSW One मधून."
    },
    {
      "ucid": "21112178843894171",
      "idx": 5,
      "speaker": "customer",
      "start_s": 9.7,
      "end_s": 10.08,
      "text_en": "Speak.",
      "text_native": "बोला."
    },
    {
      "ucid": "21112178843894171",
      "idx": 6,
      "speaker": "agent",
      "start_s": 10.55,
      "end_s": 14.88,
      "text_en": "Sir, you had registered on our platform, I had called regarding that. Currently, do you have any requirement in steel for this month, sir?",
      "text_native": "सर तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर होते त्या संदर्भात कॉल केला होता. Currently steel मध्ये काही requirement होती का सर या month साठी?"
    },
    {
      "ucid": "21112178843894171",
      "idx": 7,
      "speaker": "customer",
      "start_s": 15.25,
      "end_s": 17.36,
      "text_en": "Not yet, if there is anything, I will call, okay?",
      "text_native": "अजून नाहीये काही, असेल तर मी कॉल करतो, ठीक आहे?"
    },
    {
      "ucid": "21112178843894171",
      "idx": 8,
      "speaker": "agent",
      "start_s": 17.61,
      "end_s": 20.57,
      "text_en": "There is nothing right now? Do you require TMT material?",
      "text_native": "आता काही आहे नाही का? तुम्हाला TMT मटेरियल लागतंय का?"
    },
    {
      "ucid": "21112178843894171",
      "idx": 9,
      "speaker": "customer",
      "start_s": 20.81,
      "end_s": 21.11,
      "text_en": "No.",
      "text_native": "नाही."
    }
  ],
  "steps": [
    {
      "ucid": "21112178843894171",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, hello, I am Aditya Pandey speaking from JSW One. Sir, you had registered on our platform, I had called regarding that.",
      "comment": "Agent gave a warm opening, stated his name and company, and referenced the customer's prior action (registration)."
    },
    {
      "ucid": "21112178843894171",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Hello, Tejaswini Ventures?",
      "comment": "Agent only verified the company name (1/4) and did not ask about procurement city, decision-making role, or best contact details."
    },
    {
      "ucid": "21112178843894171",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "Agent did not ask any of the required discovery questions regarding business type, volume, brands, or payment terms."
    },
    {
      "ucid": "21112178843894171",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call was terminated by the customer before any platform education could be provided."
    },
    {
      "ucid": "21112178843894171",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Currently, do you have any requirement in steel for this month, sir?",
      "comment": "Agent asked for a current requirement, but when the customer said no, he did not secure a specific callback date for a future opportunity."
    },
    {
      "ucid": "21112178843894171",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended with the customer's vague promise to call back; no quote, specific callback, or walkthrough was scheduled."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}