{
  "ucid": "21112178843879111",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 18:03:11",
  "end_time": "2026-09-03 18:03:56",
  "duration_sec": 45,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA95b537064197bfd2fe2edb599d34a430.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 953,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178843879111__DIA95b537064197bfd2fe2edb599d34a430.mp3",
  "audio_bytes": 100224,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 33.408,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello.\n[3s] CUSTOMER: Yes.   (हां जी।)\n[3s] AGENT: Yes sir, good evening. This is Kartik speaking from JSW One.   (हां जी सर, good evening. कार्तिक ये बात कर रहा था JSW One से।)\n[7s] CUSTOMER: Yes sir, tell me.   (जी सर, बताइए।)\n[8s] AGENT: Sir, in your Shri Charbhuja Engineers, is there any requirement for steel etc. right now?   (सर, ये अपना श्री चारभुजा इंजीनियर्स में अभी कुछ requirement रहेगा steel वगेरा का?)\n[13s] CUSTOMER: No no, not right now.   (नहीं नहीं, अभी तो नहीं है।)\n[15s] AGENT: Okay, not right now.   (अच्छा, अभी नहीं है।)\n[17s] AGENT: Okay, well, if something comes up, please let me know, sir.   (Okay, चलो, कुछ आता है तो सर बताना।)\n[19s] CUSTOMER: Yes, absolutely, absolutely.   (जी बिलकुल बिलकुल।)\n[20s] AGENT: Okay, put it through the app or send a message.   (Okay, app के थ्रू डाल देना या message कर देना।)\n[22s] CUSTOMER: Yes, absolutely, absolutely sir.   (जी बिलकुल बिलकुल सर।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 12,
  "connected": 1,
  "audio_notes": "clear: The call is clear with minimal background noise.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "12 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer is not actively buying, you must create interest with your supply/price hook before asking for a requirement; jumping straight to the requirement question will almost always get a 'no' and end the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": null,
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent opened the call and immediately asked for a requirement, skipping the hook and discovery steps. The customer confirmed they had no current need, and the agent ended the call without establishing a concrete next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak before proceeding.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent skipped the hook and went straight to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were attempted after the customer stated no current requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched as no discovery was done.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, in your Shri Charbhuja Engineers, is there any requirement for steel etc. right now?\", \"comment\": \"Agent successfully asked for a current requirement, although it was done prematurely in the call.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not set a specific next step or callback date, ending with a passive 'let me know'.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer is not actively buying, you must create interest with your supply/price hook before asking for a requirement; jumping straight to the requirement question will almost always get a 'no' and end the call.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"material_flag\": false, \"material_detected\": null, \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent opened the call and immediately asked for a requirement, skipping the hook and discovery steps. The customer confirmed they had no current need, and the agent ended the call without establishing a concrete next step.\"}",
  "error": null,
  "latency_ms": 41590,
  "input_tokens": 2855,
  "output_tokens": 649,
  "created_at": "2026-09-25 11:36:13",
  "sentiment": "positive",
  "sentiment_score": 0.388,
  "sentiment_confidence": "high",
  "pos": 16,
  "neg": 1,
  "lex_hits": 7,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.732,
  "agent_talk_sec": 13.1,
  "customer_talk_sec": 4.8,
  "dead_air_sec": 27.1,
  "longest_monologue_sec": 4.4,
  "agent_wpm": 238.2,
  "interruptions": 0,
  "agent_turns": 6,
  "customer_turns": 6,
  "discovery_qs": 1,
  "words_agent": 52,
  "words_customer": 18,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178843879111",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.29,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178843879111",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.88,
      "end_s": 2.28,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178843879111",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.67,
      "end_s": 3.03,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178843879111",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.28,
      "end_s": 6.5,
      "text_en": "Yes sir, good evening. This is Kartik speaking from JSW One.",
      "text_native": "हां जी सर, good evening. कार्तिक ये बात कर रहा था JSW One से।"
    },
    {
      "ucid": "21112178843879111",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.73,
      "end_s": 7.64,
      "text_en": "Yes sir, tell me.",
      "text_native": "जी सर, बताइए।"
    },
    {
      "ucid": "21112178843879111",
      "idx": 5,
      "speaker": "agent",
      "start_s": 8.04,
      "end_s": 12.4,
      "text_en": "Sir, in your Shri Charbhuja Engineers, is there any requirement for steel etc. right now?",
      "text_native": "सर, ये अपना श्री चारभुजा इंजीनियर्स में अभी कुछ requirement रहेगा steel वगेरा का?"
    },
    {
      "ucid": "21112178843879111",
      "idx": 6,
      "speaker": "customer",
      "start_s": 12.6,
      "end_s": 13.94,
      "text_en": "No no, not right now.",
      "text_native": "नहीं नहीं, अभी तो नहीं है।"
    },
    {
      "ucid": "21112178843879111",
      "idx": 7,
      "speaker": "agent",
      "start_s": 14.53,
      "end_s": 15.64,
      "text_en": "Okay, not right now.",
      "text_native": "अच्छा, अभी नहीं है।"
    },
    {
      "ucid": "21112178843879111",
      "idx": 8,
      "speaker": "agent",
      "start_s": 17.0,
      "end_s": 19.04,
      "text_en": "Okay, well, if something comes up, please let me know, sir.",
      "text_native": "Okay, चलो, कुछ आता है तो सर बताना।"
    },
    {
      "ucid": "21112178843879111",
      "idx": 9,
      "speaker": "customer",
      "start_s": 19.14,
      "end_s": 19.94,
      "text_en": "Yes, absolutely, absolutely.",
      "text_native": "जी बिलकुल बिलकुल।"
    },
    {
      "ucid": "21112178843879111",
      "idx": 10,
      "speaker": "agent",
      "start_s": 20.14,
      "end_s": 22.14,
      "text_en": "Okay, put it through the app or send a message.",
      "text_native": "Okay, app के थ्रू डाल देना या message कर देना।"
    },
    {
      "ucid": "21112178843879111",
      "idx": 11,
      "speaker": "customer",
      "start_s": 22.24,
      "end_s": 23.24,
      "text_en": "Yes, absolutely, absolutely sir.",
      "text_native": "जी बिलकुल बिलकुल सर।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178843879111",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not ask for permission to speak before proceeding."
    },
    {
      "ucid": "21112178843879111",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent skipped the hook and went straight to asking for a requirement."
    },
    {
      "ucid": "21112178843879111",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were attempted after the customer stated no current requirement."
    },
    {
      "ucid": "21112178843879111",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched as no discovery was done."
    },
    {
      "ucid": "21112178843879111",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, in your Shri Charbhuja Engineers, is there any requirement for steel etc. right now?",
      "comment": "Agent successfully asked for a current requirement, although it was done prematurely in the call."
    },
    {
      "ucid": "21112178843879111",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not set a specific next step or callback date, ending with a passive 'let me know'."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}