{
  "ucid": "21112178843861081",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 18:00:10",
  "end_time": "2026-09-03 18:01:05",
  "duration_sec": 55,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA3304b6dc7b014a1a3aaf273f7913cca4.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 957,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178843861081__DIA3304b6dc7b014a1a3aaf273f7913cca4.mp3",
  "audio_bytes": 93096,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 31.032,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[10s] CUSTOMER: Hello.\n[11s] AGENT: Hello.\n[12s] AGENT: Uh, sir, good evening. Karthik this side from JSW One.\n[14s] CUSTOMER: Yes.\n[15s] AGENT: Uh, sir, in your Rocklin Infra Equipment, you have any steel requirement right now?\n[20s] CUSTOMER: Uh, right now there is no, uh, no requirement, sir.\n[22s] AGENT: Okay, no, nothing on the...",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 7,
  "connected": 1,
  "audio_notes": "clear: The agent's final sentence is cut off mid-thought.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "7 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Always open with permission-to-speak and a strong supply hook before asking about requirements; this earns you the time for a longer conversation.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent opened the call and immediately asked if the customer had a steel requirement. The customer replied that they had no requirement at the moment. The call ended without any discovery, pitching, or discussion of next steps.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Uh, sir, good evening. Karthik this side from JSW One.\", \"comment\": \"Agent did not use the customer's name or ask if it was a good time to talk, failing two components of the opener.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a supply or price hook, instead jumping directly to a qualifying question.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call was terminated by the customer before any discovery questions could be asked.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as the call did not progress to the pitch stage.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh, sir, in your Rocklin Infra Equipment, you have any steel requirement right now?\", \"comment\": \"Agent successfully asked if a current requirement exists, which is the first part of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No next step was proposed or agreed upon as the customer stated no requirement and the call ended.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Always open with permission-to-speak and a strong supply hook before asking about requirements; this earns you the time for a longer conversation.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent opened the call and immediately asked if the customer had a steel requirement. The customer replied that they had no requirement at the moment. The call ended without any discovery, pitching, or discussion of next steps.\"}",
  "error": null,
  "latency_ms": 31847,
  "input_tokens": 2661,
  "output_tokens": 691,
  "created_at": "2026-09-25 11:36:11",
  "sentiment": "negative",
  "sentiment_score": -0.62,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 13,
  "lex_hits": 4,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.698,
  "agent_talk_sec": 8.1,
  "customer_talk_sec": 3.5,
  "dead_air_sec": 43.4,
  "longest_monologue_sec": 3.7,
  "agent_wpm": 222.2,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 3,
  "discovery_qs": 1,
  "words_agent": 30,
  "words_customer": 12,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178843861081",
      "idx": 0,
      "speaker": "customer",
      "start_s": 10.04,
      "end_s": 10.54,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178843861081",
      "idx": 1,
      "speaker": "agent",
      "start_s": 10.77,
      "end_s": 11.2,
      "text_en": "Hello.",
      "text_native": "Hello."
    },
    {
      "ucid": "21112178843861081",
      "idx": 2,
      "speaker": "agent",
      "start_s": 11.7,
      "end_s": 13.9,
      "text_en": "Uh, sir, good evening. Karthik this side from JSW One.",
      "text_native": "Uh, sir, good evening. Karthik this side from JSW One."
    },
    {
      "ucid": "21112178843861081",
      "idx": 3,
      "speaker": "customer",
      "start_s": 14.4,
      "end_s": 14.89,
      "text_en": "Yes.",
      "text_native": "Yes."
    },
    {
      "ucid": "21112178843861081",
      "idx": 4,
      "speaker": "agent",
      "start_s": 15.4,
      "end_s": 19.1,
      "text_en": "Uh, sir, in your Rocklin Infra Equipment, you have any steel requirement right now?",
      "text_native": "Uh, sir, in your Rocklin Infra Equipment, you have any steel requirement right now?"
    },
    {
      "ucid": "21112178843861081",
      "idx": 5,
      "speaker": "customer",
      "start_s": 19.6,
      "end_s": 22.1,
      "text_en": "Uh, right now there is no, uh, no requirement, sir.",
      "text_native": "Uh, right now there is no, uh, no requirement, sir."
    },
    {
      "ucid": "21112178843861081",
      "idx": 6,
      "speaker": "agent",
      "start_s": 22.4,
      "end_s": 24.2,
      "text_en": "Okay, no, nothing on the...",
      "text_native": "Okay, no, nothing on the..."
    }
  ],
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    {
      "ucid": "21112178843861081",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Uh, sir, good evening. Karthik this side from JSW One.",
      "comment": "Agent did not use the customer's name or ask if it was a good time to talk, failing two components of the opener."
    },
    {
      "ucid": "21112178843861081",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "Agent did not provide a supply or price hook, instead jumping directly to a qualifying question."
    },
    {
      "ucid": "21112178843861081",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call was terminated by the customer before any discovery questions could be asked."
    },
    {
      "ucid": "21112178843861081",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as the call did not progress to the pitch stage."
    },
    {
      "ucid": "21112178843861081",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Uh, sir, in your Rocklin Infra Equipment, you have any steel requirement right now?",
      "comment": "Agent successfully asked if a current requirement exists, which is the first part of this step."
    },
    {
      "ucid": "21112178843861081",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No next step was proposed or agreed upon as the customer stated no requirement and the call ended."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}