Call 21112178843807831 2026-09-03 · Aditya Pandey · 0:53
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 8 turns, clean transcript (0% inaudible) | Marathi | 8 | new_registration (campaign_name:medium) |
Audio: clear: Some background noise is present but does not significantly affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.20
confidence high · +2/−0
from 1 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not ask any of the required discovery questions about business type, tonnage, brands, or payment terms.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
Although the agent asked for a requirement, he did not capture specs or schedule a specific callback date when the customer had no immediate need.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 81% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Hello, I am Aditya Pandey speaking from JSW One. You had registered on our platform, I called regarding that.
Summary
The agent called a new registrant, Bhagwati Engineering. After confirming the company name, the agent asked if there was a steel requirement. The customer stated they would send one if it arises, and the agent ended the call by saying he would send a WhatsApp message.
Coaching
You immediately asked for a requirement and ended the call when the customer didn't have one; follow the pitch structure to conduct discovery and build rapport before asking for an order.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Hello, I am Aditya Pandey speaking from JSW One. You had registered on our platform, I called regarding that. The agent provided a warm welcome, stated his name and company, and referenced the customer's registration. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 | Hello sir, Bhagwati Engineering? The agent only verified the company name, failing to ask about procurement city, decision-making role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent did not ask any of the required discovery questions about business type, tonnage, brands, or payment terms. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stockyard availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | Did you have any requirement for steel, sir? Although the agent asked for a requirement, he did not capture specs or schedule a specific callback date when the customer had no immediate need. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay sir, I will WhatsApp you. If you have any requirement, you can send it there. The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.806 heavy | 10.4s | 2.5s | 40.1s | 3.9s | 271.2 | 0 | 4 | 4 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.4s
Hello
हॅलो
agent
1.7s
Hello sir, Bhagwati Engineering?
हॅलो साहेब, भगवती इंजिनिअरिंग?
customer
3.5s
Yes.
हा.
agent
4.3s
Hello, I am Aditya Pandey speaking from JSW One.
नमस्कार, मी आदित्य पांडे बोलतोय JSW One मधून.
customer
6.4s
Yes.
हा.
agent
7.1s
You had registered on our platform, I called regarding that. Did you have any requirement for steel, sir?
तुम्ही रजिस्टर होते आमच्या प्लॅटफॉर्मवर, त्या संदर्भात कॉल केला होता. काही रिक्वायरमेंट होती का साहेब स्टीलमध्ये?
customer
11.5s
If there is anything, I will send it.
काय असेल तर पाठवतो.
agent
13.5s
Okay sir, I will WhatsApp you. If you have any requirement, you can send it there.
ठीक आहे साहेब, WhatsApp करतो तुम्हाला. काही रिक्वायरमेंट असेल तर तुम्ही तिकडे पाठवा.