{
  "ucid": "21112178843807831",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 17:51:18",
  "end_time": "2026-09-03 17:52:11",
  "duration_sec": 53,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA23a8c99912e3999f37bb469d876b3cb5.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 960,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178843807831__DIA23a8c99912e3999f37bb469d876b3cb5.mp3",
  "audio_bytes": 84024,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 28.008,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello   (हॅलो)\n[2s] AGENT: Hello sir, Bhagwati Engineering?   (हॅलो साहेब, भगवती इंजिनिअरिंग?)\n[3s] CUSTOMER: Yes.   (हा.)\n[4s] AGENT: Hello, I am Aditya Pandey speaking from JSW One.   (नमस्कार, मी आदित्य पांडे बोलतोय JSW One मधून.)\n[6s] CUSTOMER: Yes.   (हा.)\n[7s] AGENT: You had registered on our platform, I called regarding that. Did you have any requirement for steel, sir?   (तुम्ही रजिस्टर होते आमच्या प्लॅटफॉर्मवर, त्या संदर्भात कॉल केला होता. काही रिक्वायरमेंट होती का साहेब स्टीलमध्ये?)\n[12s] CUSTOMER: If there is anything, I will send it.   (काय असेल तर पाठवतो.)\n[14s] AGENT: Okay sir, I will WhatsApp you. If you have any requirement, you can send it there.   (ठीक आहे साहेब, WhatsApp करतो तुम्हाला. काही रिक्वायरमेंट असेल तर तुम्ही तिकडे पाठवा.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "clear: Some background noise is present but does not significantly affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "8 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You immediately asked for a requirement and ended the call when the customer didn't have one; follow the pitch structure to conduct discovery and build rapport before asking for an order.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a new registrant, Bhagwati Engineering. After confirming the company name, the agent asked if there was a steel requirement. The customer stated they would send one if it arises, and the agent ended the call by saying he would send a WhatsApp message.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Hello, I am Aditya Pandey speaking from JSW One. You had registered on our platform, I called regarding that.\", \"comment\": \"The agent provided a warm welcome, stated his name and company, and referenced the customer's registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Hello sir, Bhagwati Engineering?\", \"comment\": \"The agent only verified the company name, failing to ask about procurement city, decision-making role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any of the required discovery questions about business type, tonnage, brands, or payment terms.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stockyard availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Did you have any requirement for steel, sir?\", \"comment\": \"Although the agent asked for a requirement, he did not capture specs or schedule a specific callback date when the customer had no immediate need.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay sir, I will WhatsApp you. If you have any requirement, you can send it there.\", \"comment\": \"The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You immediately asked for a requirement and ended the call when the customer didn't have one; follow the pitch structure to conduct discovery and build rapport before asking for an order.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a new registrant, Bhagwati Engineering. After confirming the company name, the agent asked if there was a steel requirement. The customer stated they would send one if it arises, and the agent ended the call by saying he would send a WhatsApp message.\"}",
  "error": null,
  "latency_ms": 29056,
  "input_tokens": 2850,
  "output_tokens": 760,
  "created_at": "2026-09-25 11:36:12",
  "sentiment": "positive",
  "sentiment_score": 0.2,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.806,
  "agent_talk_sec": 10.4,
  "customer_talk_sec": 2.5,
  "dead_air_sec": 40.1,
  "longest_monologue_sec": 3.9,
  "agent_wpm": 271.2,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 2,
  "words_agent": 47,
  "words_customer": 11,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178843807831",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.38,
      "end_s": 0.98,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178843807831",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.7,
      "end_s": 3.2,
      "text_en": "Hello sir, Bhagwati Engineering?",
      "text_native": "हॅलो साहेब, भगवती इंजिनिअरिंग?"
    },
    {
      "ucid": "21112178843807831",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.47,
      "end_s": 3.73,
      "text_en": "Yes.",
      "text_native": "हा."
    },
    {
      "ucid": "21112178843807831",
      "idx": 3,
      "speaker": "agent",
      "start_s": 4.3,
      "end_s": 6.0,
      "text_en": "Hello, I am Aditya Pandey speaking from JSW One.",
      "text_native": "नमस्कार, मी आदित्य पांडे बोलतोय JSW One मधून."
    },
    {
      "ucid": "21112178843807831",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.37,
      "end_s": 6.7,
      "text_en": "Yes.",
      "text_native": "हा."
    },
    {
      "ucid": "21112178843807831",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.1,
      "end_s": 11.0,
      "text_en": "You had registered on our platform, I called regarding that. Did you have any requirement for steel, sir?",
      "text_native": "तुम्ही रजिस्टर होते आमच्या प्लॅटफॉर्मवर, त्या संदर्भात कॉल केला होता. काही रिक्वायरमेंट होती का साहेब स्टीलमध्ये?"
    },
    {
      "ucid": "21112178843807831",
      "idx": 6,
      "speaker": "customer",
      "start_s": 11.5,
      "end_s": 12.8,
      "text_en": "If there is anything, I will send it.",
      "text_native": "काय असेल तर पाठवतो."
    },
    {
      "ucid": "21112178843807831",
      "idx": 7,
      "speaker": "agent",
      "start_s": 13.5,
      "end_s": 16.8,
      "text_en": "Okay sir, I will WhatsApp you. If you have any requirement, you can send it there.",
      "text_native": "ठीक आहे साहेब, WhatsApp करतो तुम्हाला. काही रिक्वायरमेंट असेल तर तुम्ही तिकडे पाठवा."
    }
  ],
  "steps": [
    {
      "ucid": "21112178843807831",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Hello, I am Aditya Pandey speaking from JSW One. You had registered on our platform, I called regarding that.",
      "comment": "The agent provided a warm welcome, stated his name and company, and referenced the customer's registration."
    },
    {
      "ucid": "21112178843807831",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Hello sir, Bhagwati Engineering?",
      "comment": "The agent only verified the company name, failing to ask about procurement city, decision-making role, or contact details."
    },
    {
      "ucid": "21112178843807831",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any of the required discovery questions about business type, tonnage, brands, or payment terms."
    },
    {
      "ucid": "21112178843807831",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stockyard availability."
    },
    {
      "ucid": "21112178843807831",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Did you have any requirement for steel, sir?",
      "comment": "Although the agent asked for a requirement, he did not capture specs or schedule a specific callback date when the customer had no immediate need."
    },
    {
      "ucid": "21112178843807831",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay sir, I will WhatsApp you. If you have any requirement, you can send it there.",
      "comment": "The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}