Call 21112178843801071 2026-09-03 · Aditya Pandey · 0:45
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 9 turns, clean transcript (0% inaudible) | Hindi | 9 | new_registration (campaign_name:medium) |
Audio: noisy: There is significant background noise and chatter on the agent's side, but the main conversation is clear.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.16
confidence high · +8/−2
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not ask any discovery questions as the customer immediately stated no requirement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent did not ask about a current requirement or schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call was closed without securing a quote, a specific callback, or a walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Sir, hello. This is Aditya Pandey from JSW One.
Summary
The agent contacted a new registration, Mangalmurti Fabrication. The customer immediately stated they had no current requirement and had already updated this information. The agent accepted this and ended the call without attempting any discovery or scheduling a future follow-up.
Coaching
When a customer immediately states 'no requirement', you must still attempt to ask a discovery question to understand their business or procurement cycle before ending the call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, hello. This is Aditya Pandey from JSW One. The agent provided a standard, professional opening before the customer cut the call short. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not ask any of the four basic profile verification questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent did not ask any discovery questions as the customer immediately stated no requirement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not get to the stage of explaining the platform. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The agent did not ask about a current requirement or schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay sir. Alright, thank you. The call was closed without securing a quote, a specific callback, or a walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.513 | 5.8s | 5.5s | 33.7s | 2.0s | 227.6 | 0 | 4 | 5 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.3s
Hello?
हॅलो?
agent
1.2s
Mangalmurti Fabrication?
मंगलमूर्ति फैब्रिकेशन?
customer
2.3s
Who is speaking?
कौन बोल रहे है?
agent
3.0s
Sir, hello. This is Aditya Pandey from JSW One.
सर नमस्ते, आदित्य पांडे बोलते है JSW One से।
customer
5.5s
JSW?
agent
6.7s
Yes, JSW One. Jindal Steel Works.
हां, JSW One. Jindal Steel Works.
customer
8.6s
No, I don't have any requirement right now. I have already updated it in your system.
नहीं, अभी कुछ requirement नहीं है हमारा। मैंने already update कर दिया आपके system में।
agent
11.6s
Okay sir. Alright, thank you.
Okay sir. ठीक है, thank you.
customer
12.9s
Thank you.