{
  "ucid": "21112178843801071",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 17:50:10",
  "end_time": "2026-09-03 17:50:55",
  "duration_sec": 45,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA5f20b7c453ab331b94d179e744930a4b.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 961,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178843801071__DIA5f20b7c453ab331b94d179e744930a4b.mp3",
  "audio_bytes": 65448,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 21.816,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello?   (हॅलो?)\n[1s] AGENT: Mangalmurti Fabrication?   (मंगलमूर्ति फैब्रिकेशन?)\n[2s] CUSTOMER: Who is speaking?   (कौन बोल रहे है?)\n[3s] AGENT: Sir, hello. This is Aditya Pandey from JSW One.   (सर नमस्ते, आदित्य पांडे बोलते है JSW One से।)\n[6s] CUSTOMER: JSW?\n[7s] AGENT: Yes, JSW One. Jindal Steel Works.   (हां, JSW One. Jindal Steel Works.)\n[9s] CUSTOMER: No, I don't have any requirement right now. I have already updated it in your system.   (नहीं, अभी कुछ requirement नहीं है हमारा। मैंने already update कर दिया आपके system में।)\n[12s] AGENT: Okay sir. Alright, thank you.   (Okay sir. ठीक है, thank you.)\n[13s] CUSTOMER: Thank you.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 9,
  "connected": 1,
  "audio_notes": "noisy: There is significant background noise and chatter on the agent's side, but the main conversation is clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "9 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer immediately states 'no requirement', you must still attempt to ask a discovery question to understand their business or procurement cycle before ending the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registration, Mangalmurti Fabrication. The customer immediately stated they had no current requirement and had already updated this information. The agent accepted this and ended the call without attempting any discovery or scheduling a future follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, hello. This is Aditya Pandey from JSW One.\", \"comment\": \"The agent provided a standard, professional opening before the customer cut the call short.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any of the four basic profile verification questions.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any discovery questions as the customer immediately stated no requirement.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not get to the stage of explaining the platform.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not ask about a current requirement or schedule a specific callback date.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay sir. Alright, thank you.\", \"comment\": \"The call was closed without securing a quote, a specific callback, or a walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer immediately states 'no requirement', you must still attempt to ask a discovery question to understand their business or procurement cycle before ending the call.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registration, Mangalmurti Fabrication. The customer immediately stated they had no current requirement and had already updated this information. The agent accepted this and ended the call without attempting any discovery or scheduling a future follow-up.\"}",
  "error": null,
  "latency_ms": 25716,
  "input_tokens": 2824,
  "output_tokens": 665,
  "created_at": "2026-09-25 11:36:09",
  "sentiment": "positive",
  "sentiment_score": 0.164,
  "sentiment_confidence": "high",
  "pos": 8,
  "neg": 2,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.513,
  "agent_talk_sec": 5.8,
  "customer_talk_sec": 5.5,
  "dead_air_sec": 33.7,
  "longest_monologue_sec": 2.0,
  "agent_wpm": 227.6,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 5,
  "discovery_qs": 1,
  "words_agent": 22,
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      "ucid": "21112178843801071",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.31,
      "end_s": 0.81,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
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      "ucid": "21112178843801071",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.2,
      "end_s": 2.1,
      "text_en": "Mangalmurti Fabrication?",
      "text_native": "मंगलमूर्ति फैब्रिकेशन?"
    },
    {
      "ucid": "21112178843801071",
      "idx": 2,
      "speaker": "customer",
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      "end_s": 2.8,
      "text_en": "Who is speaking?",
      "text_native": "कौन बोल रहे है?"
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      "ucid": "21112178843801071",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.0,
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      "text_en": "Sir, hello. This is Aditya Pandey from JSW One.",
      "text_native": "सर नमस्ते, आदित्य पांडे बोलते है JSW One से।"
    },
    {
      "ucid": "21112178843801071",
      "idx": 4,
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      "text_en": "JSW?",
      "text_native": "JSW?"
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    {
      "ucid": "21112178843801071",
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      "speaker": "agent",
      "start_s": 6.7,
      "end_s": 8.4,
      "text_en": "Yes, JSW One. Jindal Steel Works.",
      "text_native": "हां, JSW One. Jindal Steel Works."
    },
    {
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      "idx": 6,
      "speaker": "customer",
      "start_s": 8.6,
      "end_s": 11.5,
      "text_en": "No, I don't have any requirement right now. I have already updated it in your system.",
      "text_native": "नहीं, अभी कुछ requirement नहीं है हमारा। मैंने already update कर दिया आपके system में।"
    },
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      "ucid": "21112178843801071",
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      "speaker": "agent",
      "start_s": 11.6,
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      "text_en": "Okay sir. Alright, thank you.",
      "text_native": "Okay sir. ठीक है, thank you."
    },
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      "ucid": "21112178843801071",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.9,
      "end_s": 13.5,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    }
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    {
      "ucid": "21112178843801071",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
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      "comment": "The agent provided a standard, professional opening before the customer cut the call short."
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      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any of the four basic profile verification questions."
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      "ucid": "21112178843801071",
      "step_id": "NR3",
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      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any discovery questions as the customer immediately stated no requirement."
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      "questions_hit": null,
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      "comment": "The agent did not get to the stage of explaining the platform."
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      "ucid": "21112178843801071",
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      "comment": "The agent did not ask about a current requirement or schedule a specific callback date."
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      "questions_hit": null,
      "evidence": "Okay sir. Alright, thank you.",
      "comment": "The call was closed without securing a quote, a specific callback, or a walkthrough."
    }
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  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
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  "objection_phrases_list": []
}