{
  "ucid": "21112178843788761",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 17:48:07",
  "end_time": "2026-09-03 17:50:42",
  "duration_sec": 155,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Wrap up time exceeded :0",
  "agent": "Varun Siddhardha jillapalli",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAcefc85bf18f5122bf1c973dfaedfaf6c.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 962,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178843788761__DIAcefc85bf18f5122bf1c973dfaedfaf6c.mp3",
  "audio_bytes": 357480,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 119.16,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello   (హలో)\n[2s] AGENT: Hello   (హలో)\n[3s] CUSTOMER: Hello, haan   (హలో, ఆ)\n[4s] AGENT: Namaste sir   (నమస్తే సార్)\n[5s] CUSTOMER: Namaste   (నమస్తే)\n[6s] AGENT: Sir, my name is Varun, I'm speaking from JSW.   (సార్ నా పేరు వరుణ్, JSW నుంచి మాట్లాడుతున్నాను.)\n[8s] CUSTOMER: From where?   (ఎక్కడ నుండి?)\n[9s] AGENT: From JSW, sir.   (JSW నుంచి సార్.)\n[10s] CUSTOMER: Ah, tell me.   (ఆ చెప్పండి.)\n[11s] AGENT: Sir, you are registered in JSW under the name Maithan Alloys, right? I just called for a follow-up, sir. We spoke about a month ago. At that time, you said you would have a requirement at the end of the month.   (సార్ మీరు Maithan Alloys అన్న పేరు మీద JSW లో రిజిస్టర్ అయి ఉన్నారు కదా, జస్ట్ ఒక follow-up అని call చేశాను సార్. అందుకే ఒకటి month ముందు మాట్లాడాం. అంటే అప్పుడు మీరు month end కి requirement అని చెప్పారు.)\n[18s] CUSTOMER: Yes, yes.   (అవును అవును అండి.)\n[19s] AGENT: Ah so just a follow-up, as this month has started, if there is any requirement, please let me know.   (ఆ సో జస్ట్ ఒక follow-up ఆ అంటే ఈ month start అయింది కదా, ఏమైనా requirement ఉంటే ఏమైనా ఉంటే చెప్పండి.)\n[23s] CUSTOMER: Sir, no sir, the requirement will come, we will place it with you.   (సార్ లేదు సార్, requirement వస్తది, మేము మీకు పెడతాము.)\n[26s] AGENT: Right.   (రైట్.)\n[27s] AGENT: Right sir.   (రైట్ సార్.)\n[28s] CUSTOMER: Hello.   (హలో.)\n[29s] AGENT: Hello.   (హలో.)\n[30s] CUSTOMER: Yes sir, hello. One moment, tell me one thing.   (ఆ సార్, హలో. ఒక్కసారి, ఇది నాకు ఒకటి చెప్పండి.)\n[31s] AGENT: Yes sir.\n[32s] CUSTOMER: I need one 3.15 thickness HR coil. Meaning   (3.15 thickness HR coil ఒకటి కావాలా. అంటే)\n[34s] AGENT: 3.15\n[34s] CUSTOMER: 1250 width.\n[36s] AGENT: One minute.   (ఒక్క నిమిషం.)\n[37s] CUSTOMER: What is it?   (ఏంటండీ?)\n[38s] AGENT: How much volume is needed, sir? What is the total volume?   (Volume ఎంత కావాలి సార్? Total volume ఎంత ఉంది?)\n[39s] CUSTOMER: It could be around 30 tons.   (ఒక 30 ton ఉండొచ్చు.)\n[40s] AGENT: 30, 30 tons.   (30, 30 ton.)\n[42s] AGENT: Okay. Where will the delivery be, sir?   (Okay. Delivery ఎక్కడ ఉంటది సార్ ఇది?)\n[43s] CUSTOMER: Delivery is Atchutapuram. Near Visakhapatnam, Atchutapuram.   (Delivery ఇది అచ్యుతాపురం. విశాఖపట్నం దగ్గర అచ్యుతాపురం.)\n[46s] AGENT: Right. Near Visakhapatnam, Atchutapuram.   (రైట్. విశాఖపట్నం దగ్గర అచ్యుతాపురం.)\n[48s] CUSTOMER: What is it?   (ఏంటండీ?)\n[48s] AGENT: For me [inaudible] near [inaudible]   (నాకు [inaudible] దగ్గర [inaudible])\n[50s] CUSTOMER: Your voice is actually cracking a lot.   (మీ voice actually crack అవుతుంది బాగా.)\n[52s] AGENT: Hello   (హలో)\n[53s] CUSTOMER: Your voice is cracking, I can't hear anything at all.   (మీ voice crack అవుతుంది అండి, అసలు ఏమీ వినిపియట్లేదు.)\n[56s] AGENT: [inaudible]\n[58s] CUSTOMER: [inaudible]",
  "language": "Telugu",
  "languages": "[\"Telugu\", \"English\"]",
  "turn_count": 37,
  "connected": 1,
  "audio_notes": "partial: The agent's audio quality degrades significantly after 39 seconds, becoming very choppy and largely unintelligible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "37 turns, clean transcript (8% inaudible)",
  "band_language": "Telugu",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer gives you a specific, immediate requirement, still ask 1-2 discovery questions (e.g., 'What do you manufacture with this coil?') to understand their business better for future opportunities.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called to follow up on a previous conversation. The customer, from Maithan Alloys, initially had no requirement but then proactively stated a need for 30 tons of 3.15mm x 1250mm HR coil for delivery to Atchutapuram. The agent captured these details, but the call ended due to poor line quality before a next step could be established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, my name is Varun, I'm speaking from JSW.\", \"comment\": \"The agent greeted, identified himself and JSW, and used the company name, achieving the intent of the opener.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent used a follow-up context ('We spoke about a month ago') instead of leading with a supply or price hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"How much volume is needed, sir? What is the total volume?\", \"comment\": \"The agent only asked about volume after the customer proactively gave a requirement, missing all other discovery questions.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as the call did not progress to this stage before being cut short.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"How much volume is needed, sir? What is the total volume?... Where will the delivery be, sir?\", \"comment\": \"Although the customer initiated, the agent successfully captured the key requirement details: thickness, width, quantity, and location.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended due to a technical issue before any next step could be discussed or committed.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer gives you a specific, immediate requirement, still ask 1-2 discovery questions (e.g., 'What do you manufacture with this coil?') to understand their business better for future opportunities.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called to follow up on a previous conversation. The customer, from Maithan Alloys, initially had no requirement but then proactively stated a need for 30 tons of 3.15mm x 1250mm HR coil for delivery to Atchutapuram. The agent captured these details, but the call ended due to poor line quality before a next step could be established.\"}",
  "error": null,
  "latency_ms": 36290,
  "input_tokens": 3610,
  "output_tokens": 777,
  "created_at": "2026-09-25 11:36:22",
  "sentiment": "neutral",
  "sentiment_score": -0.067,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 0,
  "lex_hits": 1,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.548,
  "agent_talk_sec": 28.0,
  "customer_talk_sec": 23.1,
  "dead_air_sec": 103.9,
  "longest_monologue_sec": 6.5,
  "agent_wpm": 255.0,
  "interruptions": 1,
  "agent_turns": 19,
  "customer_turns": 18,
  "discovery_qs": 4,
  "words_agent": 119,
  "words_customer": 81,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178843788761",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.87,
      "end_s": 1.37,
      "text_en": "Hello",
      "text_native": "హలో"
    },
    {
      "ucid": "21112178843788761",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.13,
      "end_s": 2.53,
      "text_en": "Hello",
      "text_native": "హలో"
    },
    {
      "ucid": "21112178843788761",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.6,
      "end_s": 3.43,
      "text_en": "Hello, haan",
      "text_native": "హలో, ఆ"
    },
    {
      "ucid": "21112178843788761",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.76,
      "end_s": 4.6,
      "text_en": "Namaste sir",
      "text_native": "నమస్తే సార్"
    },
    {
      "ucid": "21112178843788761",
      "idx": 4,
      "speaker": "customer",
      "start_s": 4.97,
      "end_s": 5.47,
      "text_en": "Namaste",
      "text_native": "నమస్తే"
    },
    {
      "ucid": "21112178843788761",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.89,
      "end_s": 8.08,
      "text_en": "Sir, my name is Varun, I'm speaking from JSW.",
      "text_native": "సార్ నా పేరు వరుణ్, JSW నుంచి మాట్లాడుతున్నాను."
    },
    {
      "ucid": "21112178843788761",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.21,
      "end_s": 8.87,
      "text_en": "From where?",
      "text_native": "ఎక్కడ నుండి?"
    },
    {
      "ucid": "21112178843788761",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.2,
      "end_s": 9.93,
      "text_en": "From JSW, sir.",
      "text_native": "JSW నుంచి సార్."
    },
    {
      "ucid": "21112178843788761",
      "idx": 8,
      "speaker": "customer",
      "start_s": 10.0,
      "end_s": 10.6,
      "text_en": "Ah, tell me.",
      "text_native": "ఆ చెప్పండి."
    },
    {
      "ucid": "21112178843788761",
      "idx": 9,
      "speaker": "agent",
      "start_s": 10.99,
      "end_s": 17.5,
      "text_en": "Sir, you are registered in JSW under the name Maithan Alloys, right? I just called for a follow-up, sir. We spoke about a month ago. At that time, you said you would have a requirement at the end of the month.",
      "text_native": "సార్ మీరు Maithan Alloys అన్న పేరు మీద JSW లో రిజిస్టర్ అయి ఉన్నారు కదా, జస్ట్ ఒక follow-up అని call చేశాను సార్. అందుకే ఒకటి month ముందు మాట్లాడాం. అంటే అప్పుడు మీరు month end కి requirement అని చెప్పారు."
    },
    {
      "ucid": "21112178843788761",
      "idx": 10,
      "speaker": "customer",
      "start_s": 17.9,
      "end_s": 18.8,
      "text_en": "Yes, yes.",
      "text_native": "అవును అవును అండి."
    },
    {
      "ucid": "21112178843788761",
      "idx": 11,
      "speaker": "agent",
      "start_s": 19.3,
      "end_s": 23.0,
      "text_en": "Ah so just a follow-up, as this month has started, if there is any requirement, please let me know.",
      "text_native": "ఆ సో జస్ట్ ఒక follow-up ఆ అంటే ఈ month start అయింది కదా, ఏమైనా requirement ఉంటే ఏమైనా ఉంటే చెప్పండి."
    },
    {
      "ucid": "21112178843788761",
      "idx": 12,
      "speaker": "customer",
      "start_s": 23.0,
      "end_s": 25.0,
      "text_en": "Sir, no sir, the requirement will come, we will place it with you.",
      "text_native": "సార్ లేదు సార్, requirement వస్తది, మేము మీకు పెడతాము."
    },
    {
      "ucid": "21112178843788761",
      "idx": 13,
      "speaker": "agent",
      "start_s": 25.5,
      "end_s": 25.9,
      "text_en": "Right.",
      "text_native": "రైట్."
    },
    {
      "ucid": "21112178843788761",
      "idx": 14,
      "speaker": "agent",
      "start_s": 27.0,
      "end_s": 27.5,
      "text_en": "Right sir.",
      "text_native": "రైట్ సార్."
    },
    {
      "ucid": "21112178843788761",
      "idx": 15,
      "speaker": "customer",
      "start_s": 27.9,
      "end_s": 28.3,
      "text_en": "Hello.",
      "text_native": "హలో."
    },
    {
      "ucid": "21112178843788761",
      "idx": 16,
      "speaker": "agent",
      "start_s": 28.8,
      "end_s": 29.2,
      "text_en": "Hello.",
      "text_native": "హలో."
    },
    {
      "ucid": "21112178843788761",
      "idx": 17,
      "speaker": "customer",
      "start_s": 29.5,
      "end_s": 32.0,
      "text_en": "Yes sir, hello. One moment, tell me one thing.",
      "text_native": "ఆ సార్, హలో. ఒక్కసారి, ఇది నాకు ఒకటి చెప్పండి."
    },
    {
      "ucid": "21112178843788761",
      "idx": 18,
      "speaker": "agent",
      "start_s": 31.0,
      "end_s": 32.0,
      "text_en": "Yes sir.",
      "text_native": "Yes sir."
    },
    {
      "ucid": "21112178843788761",
      "idx": 19,
      "speaker": "customer",
      "start_s": 32.0,
      "end_s": 34.0,
      "text_en": "I need one 3.15 thickness HR coil. Meaning",
      "text_native": "3.15 thickness HR coil ఒకటి కావాలా. అంటే"
    },
    {
      "ucid": "21112178843788761",
      "idx": 20,
      "speaker": "agent",
      "start_s": 34.0,
      "end_s": 34.5,
      "text_en": "3.15",
      "text_native": "3.15"
    },
    {
      "ucid": "21112178843788761",
      "idx": 21,
      "speaker": "customer",
      "start_s": 34.5,
      "end_s": 36.0,
      "text_en": "1250 width.",
      "text_native": "1250 width."
    },
    {
      "ucid": "21112178843788761",
      "idx": 22,
      "speaker": "agent",
      "start_s": 36.0,
      "end_s": 36.5,
      "text_en": "One minute.",
      "text_native": "ఒక్క నిమిషం."
    },
    {
      "ucid": "21112178843788761",
      "idx": 23,
      "speaker": "customer",
      "start_s": 37.0,
      "end_s": 37.5,
      "text_en": "What is it?",
      "text_native": "ఏంటండీ?"
    },
    {
      "ucid": "21112178843788761",
      "idx": 24,
      "speaker": "agent",
      "start_s": 37.5,
      "end_s": 39.0,
      "text_en": "How much volume is needed, sir? What is the total volume?",
      "text_native": "Volume ఎంత కావాలి సార్? Total volume ఎంత ఉంది?"
    },
    {
      "ucid": "21112178843788761",
      "idx": 25,
      "speaker": "customer",
      "start_s": 39.0,
      "end_s": 40.5,
      "text_en": "It could be around 30 tons.",
      "text_native": "ఒక 30 ton ఉండొచ్చు."
    },
    {
      "ucid": "21112178843788761",
      "idx": 26,
      "speaker": "agent",
      "start_s": 40.5,
      "end_s": 41.5,
      "text_en": "30, 30 tons.",
      "text_native": "30, 30 ton."
    },
    {
      "ucid": "21112178843788761",
      "idx": 27,
      "speaker": "agent",
      "start_s": 41.5,
      "end_s": 42.8,
      "text_en": "Okay. Where will the delivery be, sir?",
      "text_native": "Okay. Delivery ఎక్కడ ఉంటది సార్ ఇది?"
    },
    {
      "ucid": "21112178843788761",
      "idx": 28,
      "speaker": "customer",
      "start_s": 42.8,
      "end_s": 45.5,
      "text_en": "Delivery is Atchutapuram. Near Visakhapatnam, Atchutapuram.",
      "text_native": "Delivery ఇది అచ్యుతాపురం. విశాఖపట్నం దగ్గర అచ్యుతాపురం."
    },
    {
      "ucid": "21112178843788761",
      "idx": 29,
      "speaker": "agent",
      "start_s": 45.5,
      "end_s": 47.5,
      "text_en": "Right. Near Visakhapatnam, Atchutapuram.",
      "text_native": "రైట్. విశాఖపట్నం దగ్గర అచ్యుతాపురం."
    },
    {
      "ucid": "21112178843788761",
      "idx": 30,
      "speaker": "customer",
      "start_s": 47.5,
      "end_s": 48.0,
      "text_en": "What is it?",
      "text_native": "ఏంటండీ?"
    },
    {
      "ucid": "21112178843788761",
      "idx": 31,
      "speaker": "agent",
      "start_s": 48.0,
      "end_s": 50.0,
      "text_en": "For me [inaudible] near [inaudible]",
      "text_native": "నాకు [inaudible] దగ్గర [inaudible]"
    },
    {
      "ucid": "21112178843788761",
      "idx": 32,
      "speaker": "customer",
      "start_s": 50.0,
      "end_s": 51.5,
      "text_en": "Your voice is actually cracking a lot.",
      "text_native": "మీ voice actually crack అవుతుంది బాగా."
    },
    {
      "ucid": "21112178843788761",
      "idx": 33,
      "speaker": "agent",
      "start_s": 52.0,
      "end_s": 52.5,
      "text_en": "Hello",
      "text_native": "హలో"
    },
    {
      "ucid": "21112178843788761",
      "idx": 34,
      "speaker": "customer",
      "start_s": 53.0,
      "end_s": 56.0,
      "text_en": "Your voice is cracking, I can't hear anything at all.",
      "text_native": "మీ voice crack అవుతుంది అండి, అసలు ఏమీ వినిపియట్లేదు."
    },
    {
      "ucid": "21112178843788761",
      "idx": 35,
      "speaker": "agent",
      "start_s": 56.0,
      "end_s": 58.0,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    },
    {
      "ucid": "21112178843788761",
      "idx": 36,
      "speaker": "customer",
      "start_s": 58.0,
      "end_s": 59.0,
      "text_en": "[inaudible]",
      "text_native": "[inaudible]"
    }
  ],
  "steps": [
    {
      "ucid": "21112178843788761",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, my name is Varun, I'm speaking from JSW.",
      "comment": "The agent greeted, identified himself and JSW, and used the company name, achieving the intent of the opener."
    },
    {
      "ucid": "21112178843788761",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent used a follow-up context ('We spoke about a month ago') instead of leading with a supply or price hook."
    },
    {
      "ucid": "21112178843788761",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "How much volume is needed, sir? What is the total volume?",
      "comment": "The agent only asked about volume after the customer proactively gave a requirement, missing all other discovery questions."
    },
    {
      "ucid": "21112178843788761",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as the call did not progress to this stage before being cut short."
    },
    {
      "ucid": "21112178843788761",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "How much volume is needed, sir? What is the total volume?... Where will the delivery be, sir?",
      "comment": "Although the customer initiated, the agent successfully captured the key requirement details: thickness, width, quantity, and location."
    },
    {
      "ucid": "21112178843788761",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended due to a technical issue before any next step could be discussed or committed."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}