Call 21112178843783541 2026-09-03 · Aditya Pandey · 1:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | Interested | full conversation 33 turns, clean transcript (0% inaudible) | Marathi | 33 | new_registration (campaign_name:medium) |
Audio: clear: Some background noise (call center) on the agent's side, but it does not affect transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
mismatched
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.65
confidence high · +8/−1
from 16 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
Attempted to ask about business type and application, but missed all other discovery questions regarding volume, brands, and payment.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The customer had no current requirement, and the agent failed to schedule a specific callback date for a future opportunity.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended without a firm next step; no quote, no specific callback, and no platform walkthrough was scheduled.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 75% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
did well
Warm welcome opener
Sir, greetings. I am Aditya Pandey speaking from JSW One.
Summary
The agent contacted a customer who had previously registered. The agent only managed to confirm the customer is in manufacturing before the customer deflected further discovery. The customer stated they had no current requirement and would reach out if needed. The call ended without any firm next steps being established.
Coaching
You must lead the conversation by asking the discovery questions; without understanding the customer's business, you cannot explain the platform's value or identify an opportunity.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Sir, greetings. I am Aditya Pandey speaking from JSW One. The agent provided a warm, professional opening. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 1 | 0.0 |
Only verified the company name; failed to ask about procurement city, decision-making role, or contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 2 | 0.0 |
Attempted to ask about business type and application, but missed all other discovery questions regarding volume, brands, and payment. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The explanation was prompted by the customer and missed all key value propositions like transparent pricing, Test Certificates, and stockyard availability. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
The customer had no current requirement, and the agent failed to schedule a specific callback date for a future opportunity. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended without a firm next step; no quote, no specific callback, and no platform walkthrough was scheduled. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.753 heavy | 40.5s | 13.3s | 60.2s | 6.6s | 306.7 | 0 | 16 | 17 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
5.0s
Hello.
हॅलो.
customer
5.7s
Hello.
हॅलो.
agent
6.3s
Hello, New Omkar Enterprises?
हॅलो, न्यू ओंकार एंटरप्राइजेस?
customer
8.1s
Yes.
हो.
agent
9.3s
Sir, greetings. I am Aditya Pandey speaking from JSW One.
सर नमस्कार, मी आदित्य पांडे बोलतोय JSW One नी.
customer
11.8s
Hmm.
हम्म.
agent
12.8s
Sir, you had registered on our platform in June, so we haven't spoken. Has a previous inquiry come? Do you have any inquiry now in this, in steel?
सर तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर केला होता जूनमध्ये, तर काही बोलणं नाही झालं तुमच्याशी. मागची इन्क्वायरी आली आहे का? आता काही आहे का तुमची इन्क्वायरी याच्यामध्ये, स्टीलमध्ये?
customer
19.8s
No sir, not at the moment.
नाही सर, सध्या तरी.
agent
21.3s
Not at the moment. Is your... trading...
सध्या तरी नाहीये. तुमचं काय ट्रेडिंग...
customer
22.3s
Your platform, I haven't understood it yet.
तुमचा काय प्लॅटफॉर्म मला काही समजलं नाही अजून तर.
agent
24.9s
Sir, what it is is that we are a B2B e-commerce platform. So we keep all these materials like HR, CR, CPGI with us.
सर काय आहे की आम्ही B2B ई-कॉमर्स प्लॅटफॉर्म आहे. तर आम्ही HR, CR, CPGI, हे सर्व मटेरियल ठेवतो आमच्याकडे.
customer
29.3s
Okay.
ओके.
agent
30.0s
So for you, so what, we supply anytime in sheet form and coil form. We also do it in split. No issue.
तर तुम्हाला, तर काय कधीही आम्ही शीट फॉर्ममध्ये आणि कॉइल फॉर्ममध्ये सप्लाय करतो. तर स्प्लिटमध्ये पण करतो आम्ही. काही इश्यू नाही.
customer
34.2s
Okay.
ओके.
agent
35.6s
If you have any requirement in this, you can send it. They also do TMT, also take structure, beam, they do that as well.
तुमच्या याच्यामध्ये काही रिक्वायरमेंट असेल तर तुम्ही पाठवू शकता. TMT पण करतात, स्ट्रक्चर पण घेतात, बीम, ते पण करतात.
customer
39.6s
Okay.
ओके.
agent
40.5s
If there is any requirement then...
काही रिक्वायरमेंट असेल तर...
customer
41.7s
Yes.
हो.
agent
42.0s
It's like Amazon, like, how I do in Amazon, that on, it's like that for us. That we to you...
इट्स लाईक Amazon, लाईक, मी Amazon मध्ये जसं करतो ना, की ऑन, तसं आहे आम्ही. की आम्ही तुम्हाला...
customer
46.0s
Okay.
ओके.
agent
46.8s
We don't have any restraint in make. If you ever need it in Tata, or Patel, then those are a bit costlier than us, but we can supply that. No issue.
आम्ही मेक मध्ये काही रिस्ट्रेन नाहीये. की कधी तुम्हाला Tata मध्ये, Patel मध्ये पण पाहिजे असेल, तर ते थोडं कॉस्टलीयर असतात आमच्यापेक्षा, पण ते आम्ही सप्लाय करू शकतो. काही इश्यू नाही.
customer
52.6s
Okay okay. That's fine, sir. If I have any requirement, I will send it to you.
ओके ओके. चालेल सर. मी काय रिक्वायरमेंट असेल ना, तर तुम्हाला टाकतो मी.
agent
55.8s
I will WhatsApp my number. If you have any requirement, you share it. Are you in trading or manufacturing, sir?
मी WhatsApp करतो माझा नंबर. तुमच्यामध्ये काही रिक्वायरमेंट असेल, तुम्ही शेअर करा. तुम्ही ट्रेडिंगमध्ये की मॅन्युफॅक्चरिंगमध्ये सर?
customer
60.4s
No, I am in manufacturing.
नाही, मी मॅन्युफॅक्चरिंगमध्ये आहे.
agent
62.3s
What do you manufacture?
काय मॅन्युफॅक्चर करता तुम्ही?
customer
63.8s
I'll WhatsApp you, right?
मी WhatsApp करतो ना तुम्हाला.
agent
65.0s
To you...
तुम्हाला...
customer
65.4s
Okay, I'll do it.
ठीक आहे, मी करतो.
customer
66.2s
I need P panel.
P panel लागतं मला.
agent
67.1s
To you...
तुम्हाला...
customer
68.1s
Okay okay.
ओके ओके.
agent
69.3s
Okay.
ठीक आहे.
customer
70.2s
Hello.
हॅलो.