{
  "ucid": "21112178843783541",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 17:47:15",
  "end_time": "2026-09-03 17:49:09",
  "duration_sec": 114,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Interested",
  "agent": "Aditya Pandey",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA51d24f79b373fa0b4ed1438ca9c78931.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 963,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178843783541__DIA51d24f79b373fa0b4ed1438ca9c78931.mp3",
  "audio_bytes": 296352,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 98.784,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] AGENT: Hello.   (हॅलो.)\n[6s] CUSTOMER: Hello.   (हॅलो.)\n[6s] AGENT: Hello, New Omkar Enterprises?   (हॅलो, न्यू ओंकार एंटरप्राइजेस?)\n[8s] CUSTOMER: Yes.   (हो.)\n[9s] AGENT: Sir, greetings. I am Aditya Pandey speaking from JSW One.   (सर नमस्कार, मी आदित्य पांडे बोलतोय JSW One नी.)\n[12s] CUSTOMER: Hmm.   (हम्म.)\n[13s] AGENT: Sir, you had registered on our platform in June, so we haven't spoken. Has a previous inquiry come? Do you have any inquiry now in this, in steel?   (सर तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर केला होता जूनमध्ये, तर काही बोलणं नाही झालं तुमच्याशी. मागची इन्क्वायरी आली आहे का? आता काही आहे का तुमची इन्क्वायरी याच्यामध्ये, स्टीलमध्ये?)\n[20s] CUSTOMER: No sir, not at the moment.   (नाही सर, सध्या तरी.)\n[21s] AGENT: Not at the moment. Is your... trading...   (सध्या तरी नाहीये. तुमचं काय ट्रेडिंग...)\n[22s] CUSTOMER: Your platform, I haven't understood it yet.   (तुमचा काय प्लॅटफॉर्म मला काही समजलं नाही अजून तर.)\n[25s] AGENT: Sir, what it is is that we are a B2B e-commerce platform. So we keep all these materials like HR, CR, CPGI with us.   (सर काय आहे की आम्ही B2B ई-कॉमर्स प्लॅटफॉर्म आहे. तर आम्ही HR, CR, CPGI, हे सर्व मटेरियल ठेवतो आमच्याकडे.)\n[29s] CUSTOMER: Okay.   (ओके.)\n[30s] AGENT: So for you, so what, we supply anytime in sheet form and coil form. We also do it in split. No issue.   (तर तुम्हाला, तर काय कधीही आम्ही शीट फॉर्ममध्ये आणि कॉइल फॉर्ममध्ये सप्लाय करतो. तर स्प्लिटमध्ये पण करतो आम्ही. काही इश्यू नाही.)\n[34s] CUSTOMER: Okay.   (ओके.)\n[36s] AGENT: If you have any requirement in this, you can send it. They also do TMT, also take structure, beam, they do that as well.   (तुमच्या याच्यामध्ये काही रिक्वायरमेंट असेल तर तुम्ही पाठवू शकता. TMT पण करतात, स्ट्रक्चर पण घेतात, बीम, ते पण करतात.)\n[40s] CUSTOMER: Okay.   (ओके.)\n[40s] AGENT: If there is any requirement then...   (काही रिक्वायरमेंट असेल तर...)\n[42s] CUSTOMER: Yes.   (हो.)\n[42s] AGENT: It's like Amazon, like, how I do in Amazon, that on, it's like that for us. That we to you...   (इट्स लाईक Amazon, लाईक, मी Amazon मध्ये जसं करतो ना, की ऑन, तसं आहे आम्ही. की आम्ही तुम्हाला...)\n[46s] CUSTOMER: Okay.   (ओके.)\n[47s] AGENT: We don't have any restraint in make. If you ever need it in Tata, or Patel, then those are a bit costlier than us, but we can supply that. No issue.   (आम्ही मेक मध्ये काही रिस्ट्रेन नाहीये. की कधी तुम्हाला Tata मध्ये, Patel मध्ये पण पाहिजे असेल, तर ते थोडं कॉस्टलीयर असतात आमच्यापेक्षा, पण ते आम्ही सप्लाय करू शकतो. काही इश्यू नाही.)\n[53s] CUSTOMER: Okay okay. That's fine, sir. If I have any requirement, I will send it to you.   (ओके ओके. चालेल सर. मी काय रिक्वायरमेंट असेल ना, तर तुम्हाला टाकतो मी.)\n[56s] AGENT: I will WhatsApp my number. If you have any requirement, you share it. Are you in trading or manufacturing, sir?   (मी WhatsApp करतो माझा नंबर. तुमच्यामध्ये काही रिक्वायरमेंट असेल, तुम्ही शेअर करा. तुम्ही ट्रेडिंगमध्ये की मॅन्युफॅक्चरिंगमध्ये सर?)\n[60s] CUSTOMER: No, I am in manufacturing.   (नाही, मी मॅन्युफॅक्चरिंगमध्ये आहे.)\n[62s] AGENT: What do you manufacture?   (काय मॅन्युफॅक्चर करता तुम्ही?)\n[64s] CUSTOMER: I'll WhatsApp you, right?   (मी WhatsApp करतो ना तुम्हाला.)\n[65s] AGENT: To you...   (तुम्हाला...)\n[65s] CUSTOMER: Okay, I'll do it.   (ठीक आहे, मी करतो.)\n[66s] CUSTOMER: I need P panel.   (P panel लागतं मला.)\n[67s] AGENT: To you...   (तुम्हाला...)\n[68s] CUSTOMER: Okay okay.   (ओके ओके.)\n[69s] AGENT: Okay.   (ठीक आहे.)\n[70s] CUSTOMER: Hello.   (हॅलो.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"English\"]",
  "turn_count": 33,
  "connected": 1,
  "audio_notes": "clear: Some background noise (call center) on the agent's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "33 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "You must lead the conversation by asking the discovery questions; without understanding the customer's business, you cannot explain the platform's value or identify an opportunity.",
  "usp_relevance": "mismatched",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": "P panel",
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a customer who had previously registered. The agent only managed to confirm the customer is in manufacturing before the customer deflected further discovery. The customer stated they had no current requirement and would reach out if needed. The call ended without any firm next steps being established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, greetings. I am Aditya Pandey speaking from JSW One.\", \"comment\": \"The agent provided a warm, professional opening.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Only verified the company name; failed to ask about procurement city, decision-making role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"\", \"comment\": \"Attempted to ask about business type and application, but missed all other discovery questions regarding volume, brands, and payment.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The explanation was prompted by the customer and missed all key value propositions like transparent pricing, Test Certificates, and stockyard availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The customer had no current requirement, and the agent failed to schedule a specific callback date for a future opportunity.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a firm next step; no quote, no specific callback, and no platform walkthrough was scheduled.\"}], \"usp_relevance\": \"mismatched\", \"pitch_coaching_note\": \"You must lead the conversation by asking the discovery questions; without understanding the customer's business, you cannot explain the platform's value or identify an opportunity.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": \"P panel\", \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a customer who had previously registered. The agent only managed to confirm the customer is in manufacturing before the customer deflected further discovery. The customer stated they had no current requirement and would reach out if needed. The call ended without any firm next steps being established.\"}",
  "error": null,
  "latency_ms": 38064,
  "input_tokens": 3756,
  "output_tokens": 702,
  "created_at": "2026-09-25 11:36:25",
  "sentiment": "positive",
  "sentiment_score": 0.647,
  "sentiment_confidence": "high",
  "pos": 8,
  "neg": 1,
  "lex_hits": 16,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.753,
  "agent_talk_sec": 40.5,
  "customer_talk_sec": 13.3,
  "dead_air_sec": 60.2,
  "longest_monologue_sec": 6.6,
  "agent_wpm": 306.7,
  "interruptions": 0,
  "agent_turns": 16,
  "customer_turns": 17,
  "discovery_qs": 5,
  "words_agent": 207,
  "words_customer": 57,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178843783541",
      "idx": 0,
      "speaker": "agent",
      "start_s": 5.01,
      "end_s": 5.36,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178843783541",
      "idx": 1,
      "speaker": "customer",
      "start_s": 5.7,
      "end_s": 6.03,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    },
    {
      "ucid": "21112178843783541",
      "idx": 2,
      "speaker": "agent",
      "start_s": 6.29,
      "end_s": 7.6,
      "text_en": "Hello, New Omkar Enterprises?",
      "text_native": "हॅलो, न्यू ओंकार एंटरप्राइजेस?"
    },
    {
      "ucid": "21112178843783541",
      "idx": 3,
      "speaker": "customer",
      "start_s": 8.08,
      "end_s": 8.38,
      "text_en": "Yes.",
      "text_native": "हो."
    },
    {
      "ucid": "21112178843783541",
      "idx": 4,
      "speaker": "agent",
      "start_s": 9.3,
      "end_s": 11.4,
      "text_en": "Sir, greetings. I am Aditya Pandey speaking from JSW One.",
      "text_native": "सर नमस्कार, मी आदित्य पांडे बोलतोय JSW One नी."
    },
    {
      "ucid": "21112178843783541",
      "idx": 5,
      "speaker": "customer",
      "start_s": 11.8,
      "end_s": 12.0,
      "text_en": "Hmm.",
      "text_native": "हम्म."
    },
    {
      "ucid": "21112178843783541",
      "idx": 6,
      "speaker": "agent",
      "start_s": 12.8,
      "end_s": 19.4,
      "text_en": "Sir, you had registered on our platform in June, so we haven't spoken. Has a previous inquiry come? Do you have any inquiry now in this, in steel?",
      "text_native": "सर तुम्ही आमच्या प्लॅटफॉर्मवर रजिस्टर केला होता जूनमध्ये, तर काही बोलणं नाही झालं तुमच्याशी. मागची इन्क्वायरी आली आहे का? आता काही आहे का तुमची इन्क्वायरी याच्यामध्ये, स्टीलमध्ये?"
    },
    {
      "ucid": "21112178843783541",
      "idx": 7,
      "speaker": "customer",
      "start_s": 19.8,
      "end_s": 20.8,
      "text_en": "No sir, not at the moment.",
      "text_native": "नाही सर, सध्या तरी."
    },
    {
      "ucid": "21112178843783541",
      "idx": 8,
      "speaker": "agent",
      "start_s": 21.3,
      "end_s": 22.3,
      "text_en": "Not at the moment. Is your... trading...",
      "text_native": "सध्या तरी नाहीये. तुमचं काय ट्रेडिंग..."
    },
    {
      "ucid": "21112178843783541",
      "idx": 9,
      "speaker": "customer",
      "start_s": 22.3,
      "end_s": 24.2,
      "text_en": "Your platform, I haven't understood it yet.",
      "text_native": "तुमचा काय प्लॅटफॉर्म मला काही समजलं नाही अजून तर."
    },
    {
      "ucid": "21112178843783541",
      "idx": 10,
      "speaker": "agent",
      "start_s": 24.9,
      "end_s": 29.3,
      "text_en": "Sir, what it is is that we are a B2B e-commerce platform. So we keep all these materials like HR, CR, CPGI with us.",
      "text_native": "सर काय आहे की आम्ही B2B ई-कॉमर्स प्लॅटफॉर्म आहे. तर आम्ही HR, CR, CPGI, हे सर्व मटेरियल ठेवतो आमच्याकडे."
    },
    {
      "ucid": "21112178843783541",
      "idx": 11,
      "speaker": "customer",
      "start_s": 29.3,
      "end_s": 29.8,
      "text_en": "Okay.",
      "text_native": "ओके."
    },
    {
      "ucid": "21112178843783541",
      "idx": 12,
      "speaker": "agent",
      "start_s": 30.0,
      "end_s": 34.2,
      "text_en": "So for you, so what, we supply anytime in sheet form and coil form. We also do it in split. No issue.",
      "text_native": "तर तुम्हाला, तर काय कधीही आम्ही शीट फॉर्ममध्ये आणि कॉइल फॉर्ममध्ये सप्लाय करतो. तर स्प्लिटमध्ये पण करतो आम्ही. काही इश्यू नाही."
    },
    {
      "ucid": "21112178843783541",
      "idx": 13,
      "speaker": "customer",
      "start_s": 34.2,
      "end_s": 34.7,
      "text_en": "Okay.",
      "text_native": "ओके."
    },
    {
      "ucid": "21112178843783541",
      "idx": 14,
      "speaker": "agent",
      "start_s": 35.6,
      "end_s": 39.6,
      "text_en": "If you have any requirement in this, you can send it. They also do TMT, also take structure, beam, they do that as well.",
      "text_native": "तुमच्या याच्यामध्ये काही रिक्वायरमेंट असेल तर तुम्ही पाठवू शकता. TMT पण करतात, स्ट्रक्चर पण घेतात, बीम, ते पण करतात."
    },
    {
      "ucid": "21112178843783541",
      "idx": 15,
      "speaker": "customer",
      "start_s": 39.6,
      "end_s": 40.0,
      "text_en": "Okay.",
      "text_native": "ओके."
    },
    {
      "ucid": "21112178843783541",
      "idx": 16,
      "speaker": "agent",
      "start_s": 40.5,
      "end_s": 41.3,
      "text_en": "If there is any requirement then...",
      "text_native": "काही रिक्वायरमेंट असेल तर..."
    },
    {
      "ucid": "21112178843783541",
      "idx": 17,
      "speaker": "customer",
      "start_s": 41.7,
      "end_s": 42.0,
      "text_en": "Yes.",
      "text_native": "हो."
    },
    {
      "ucid": "21112178843783541",
      "idx": 18,
      "speaker": "agent",
      "start_s": 42.0,
      "end_s": 46.0,
      "text_en": "It's like Amazon, like, how I do in Amazon, that on, it's like that for us. That we to you...",
      "text_native": "इट्स लाईक Amazon, लाईक, मी Amazon मध्ये जसं करतो ना, की ऑन, तसं आहे आम्ही. की आम्ही तुम्हाला..."
    },
    {
      "ucid": "21112178843783541",
      "idx": 19,
      "speaker": "customer",
      "start_s": 46.0,
      "end_s": 46.4,
      "text_en": "Okay.",
      "text_native": "ओके."
    },
    {
      "ucid": "21112178843783541",
      "idx": 20,
      "speaker": "agent",
      "start_s": 46.8,
      "end_s": 52.4,
      "text_en": "We don't have any restraint in make. If you ever need it in Tata, or Patel, then those are a bit costlier than us, but we can supply that. No issue.",
      "text_native": "आम्ही मेक मध्ये काही रिस्ट्रेन नाहीये. की कधी तुम्हाला Tata मध्ये, Patel मध्ये पण पाहिजे असेल, तर ते थोडं कॉस्टलीयर असतात आमच्यापेक्षा, पण ते आम्ही सप्लाय करू शकतो. काही इश्यू नाही."
    },
    {
      "ucid": "21112178843783541",
      "idx": 21,
      "speaker": "customer",
      "start_s": 52.6,
      "end_s": 55.4,
      "text_en": "Okay okay. That's fine, sir. If I have any requirement, I will send it to you.",
      "text_native": "ओके ओके. चालेल सर. मी काय रिक्वायरमेंट असेल ना, तर तुम्हाला टाकतो मी."
    },
    {
      "ucid": "21112178843783541",
      "idx": 22,
      "speaker": "agent",
      "start_s": 55.8,
      "end_s": 59.8,
      "text_en": "I will WhatsApp my number. If you have any requirement, you share it. Are you in trading or manufacturing, sir?",
      "text_native": "मी WhatsApp करतो माझा नंबर. तुमच्यामध्ये काही रिक्वायरमेंट असेल, तुम्ही शेअर करा. तुम्ही ट्रेडिंगमध्ये की मॅन्युफॅक्चरिंगमध्ये सर?"
    },
    {
      "ucid": "21112178843783541",
      "idx": 23,
      "speaker": "customer",
      "start_s": 60.4,
      "end_s": 61.8,
      "text_en": "No, I am in manufacturing.",
      "text_native": "नाही, मी मॅन्युफॅक्चरिंगमध्ये आहे."
    },
    {
      "ucid": "21112178843783541",
      "idx": 24,
      "speaker": "agent",
      "start_s": 62.3,
      "end_s": 63.2,
      "text_en": "What do you manufacture?",
      "text_native": "काय मॅन्युफॅक्चर करता तुम्ही?"
    },
    {
      "ucid": "21112178843783541",
      "idx": 25,
      "speaker": "customer",
      "start_s": 63.8,
      "end_s": 64.8,
      "text_en": "I'll WhatsApp you, right?",
      "text_native": "मी WhatsApp करतो ना तुम्हाला."
    },
    {
      "ucid": "21112178843783541",
      "idx": 26,
      "speaker": "agent",
      "start_s": 65.0,
      "end_s": 65.4,
      "text_en": "To you...",
      "text_native": "तुम्हाला..."
    },
    {
      "ucid": "21112178843783541",
      "idx": 27,
      "speaker": "customer",
      "start_s": 65.4,
      "end_s": 66.0,
      "text_en": "Okay, I'll do it.",
      "text_native": "ठीक आहे, मी करतो."
    },
    {
      "ucid": "21112178843783541",
      "idx": 28,
      "speaker": "customer",
      "start_s": 66.2,
      "end_s": 67.1,
      "text_en": "I need P panel.",
      "text_native": "P panel लागतं मला."
    },
    {
      "ucid": "21112178843783541",
      "idx": 29,
      "speaker": "agent",
      "start_s": 67.1,
      "end_s": 67.5,
      "text_en": "To you...",
      "text_native": "तुम्हाला..."
    },
    {
      "ucid": "21112178843783541",
      "idx": 30,
      "speaker": "customer",
      "start_s": 68.1,
      "end_s": 68.6,
      "text_en": "Okay okay.",
      "text_native": "ओके ओके."
    },
    {
      "ucid": "21112178843783541",
      "idx": 31,
      "speaker": "agent",
      "start_s": 69.3,
      "end_s": 69.7,
      "text_en": "Okay.",
      "text_native": "ठीक आहे."
    },
    {
      "ucid": "21112178843783541",
      "idx": 32,
      "speaker": "customer",
      "start_s": 70.2,
      "end_s": 70.5,
      "text_en": "Hello.",
      "text_native": "हॅलो."
    }
  ],
  "steps": [
    {
      "ucid": "21112178843783541",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Sir, greetings. I am Aditya Pandey speaking from JSW One.",
      "comment": "The agent provided a warm, professional opening."
    },
    {
      "ucid": "21112178843783541",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "",
      "comment": "Only verified the company name; failed to ask about procurement city, decision-making role, or contact details."
    },
    {
      "ucid": "21112178843783541",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "",
      "comment": "Attempted to ask about business type and application, but missed all other discovery questions regarding volume, brands, and payment."
    },
    {
      "ucid": "21112178843783541",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The explanation was prompted by the customer and missed all key value propositions like transparent pricing, Test Certificates, and stockyard availability."
    },
    {
      "ucid": "21112178843783541",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The customer had no current requirement, and the agent failed to schedule a specific callback date for a future opportunity."
    },
    {
      "ucid": "21112178843783541",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without a firm next step; no quote, no specific callback, and no platform walkthrough was scheduled."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}