{
  "ucid": "21112178843769832",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 17:44:58",
  "end_time": "2026-09-03 17:45:58",
  "duration_sec": 60,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "Call_back_later",
  "agent": "Varun Siddhardha jillapalli",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAf3353291d62f747a0aeada40c17a5c5d.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 966,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178843769832__DIAf3353291d62f747a0aeada40c17a5c5d.mp3",
  "audio_bytes": 72792,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 24.264,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello   (హలో)\n[1s] AGENT: Hello\n[2s] CUSTOMER: Hello   (హలో)\n[2s] AGENT: Hello\n[3s] CUSTOMER: Hello, tell me?   (హలో చెప్పండి?)\n[4s] AGENT: [inaudible] I am speaking from JSW One, madam.   ([inaudible] JSW One నుండి మాట్లాడుతున్నాను మేడం.)\n[8s] CUSTOMER: Huh?   (ఆ?)\n[9s] AGENT: My name is [inaudible], I am speaking from JSW One, madam.   (నా పేరు [inaudible] JSW One నుండి మాట్లాడుతున్నాను మేడం.)",
  "language": "Telugu",
  "languages": "[\"Telugu\", \"English\"]",
  "turn_count": 8,
  "connected": 1,
  "audio_notes": "very poor: The agent's voice is heavily distorted and muffled throughout the call, making most of his speech unintelligible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "amber",
  "band_reason": "25% of turns inaudible - partial transcript, judge only what is legible",
  "band_language": "Telugu",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL5 Qualify\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "Your opener must include asking for permission to speak, for example, 'Is this a good time to talk for a minute?', as this was missed.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced themself and JSW One. The customer seemed to have difficulty hearing, and the call disconnected after the agent repeated the introduction. No business was discussed, and no pitch elements beyond the initial identification were completed.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: [inaudible] I am speaking from JSW One, madam.\", \"comment\": \"The agent identified themself and the company but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could deliver the hook.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked as the call ended immediately after the introduction.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any USPs could be pitched.\"}, {\"step_id\": \"SL5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent could attempt to qualify the lead for a requirement.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call disconnected abruptly with no next step discussed or agreed upon.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"Your opener must include asking for permission to speak, for example, 'Is this a good time to talk for a minute?', as this was missed.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced themself and JSW One. The customer seemed to have difficulty hearing, and the call disconnected after the agent repeated the introduction. No business was discussed, and no pitch elements beyond the initial identification were completed.\"}",
  "error": null,
  "latency_ms": 24592,
  "input_tokens": 2706,
  "output_tokens": 646,
  "created_at": "2026-09-25 11:36:15",
  "sentiment": "neutral",
  "sentiment_score": 0.07,
  "sentiment_confidence": "med",
  "pos": 0,
  "neg": 0,
  "lex_hits": 0,
  "objection_phrases": "[]",
  "sentiment_method": "0.7*prior (damped - label alone is weak)",
  "talk_ratio": 0.788,
  "agent_talk_sec": 8.2,
  "customer_talk_sec": 2.2,
  "dead_air_sec": 49.6,
  "longest_monologue_sec": 3.9,
  "agent_wpm": 153.7,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 4,
  "discovery_qs": 0,
  "words_agent": 21,
  "words_customer": 6,
  "monologue_heavy": 1,
  "turns": [
    {
      "ucid": "21112178843769832",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.43,
      "end_s": 0.93,
      "text_en": "Hello",
      "text_native": "హలో"
    },
    {
      "ucid": "21112178843769832",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.08,
      "end_s": 1.48,
      "text_en": "Hello",
      "text_native": "Hello"
    },
    {
      "ucid": "21112178843769832",
      "idx": 2,
      "speaker": "customer",
      "start_s": 1.68,
      "end_s": 2.08,
      "text_en": "Hello",
      "text_native": "హలో"
    },
    {
      "ucid": "21112178843769832",
      "idx": 3,
      "speaker": "agent",
      "start_s": 2.38,
      "end_s": 2.88,
      "text_en": "Hello",
      "text_native": "Hello"
    },
    {
      "ucid": "21112178843769832",
      "idx": 4,
      "speaker": "customer",
      "start_s": 3.0,
      "end_s": 3.9,
      "text_en": "Hello, tell me?",
      "text_native": "హలో చెప్పండి?"
    },
    {
      "ucid": "21112178843769832",
      "idx": 5,
      "speaker": "agent",
      "start_s": 4.0,
      "end_s": 7.9,
      "text_en": "[inaudible] I am speaking from JSW One, madam.",
      "text_native": "[inaudible] JSW One నుండి మాట్లాడుతున్నాను మేడం."
    },
    {
      "ucid": "21112178843769832",
      "idx": 6,
      "speaker": "customer",
      "start_s": 8.1,
      "end_s": 8.5,
      "text_en": "Huh?",
      "text_native": "ఆ?"
    },
    {
      "ucid": "21112178843769832",
      "idx": 7,
      "speaker": "agent",
      "start_s": 8.8,
      "end_s": 12.2,
      "text_en": "My name is [inaudible], I am speaking from JSW One, madam.",
      "text_native": "నా పేరు [inaudible] JSW One నుండి మాట్లాడుతున్నాను మేడం."
    }
  ],
  "steps": [
    {
      "ucid": "21112178843769832",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "AGENT: [inaudible] I am speaking from JSW One, madam.",
      "comment": "The agent identified themself and the company but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178843769832",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could deliver the hook."
    },
    {
      "ucid": "21112178843769832",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked as the call ended immediately after the introduction."
    },
    {
      "ucid": "21112178843769832",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any USPs could be pitched."
    },
    {
      "ucid": "21112178843769832",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before the agent could attempt to qualify the lead for a requirement."
    },
    {
      "ucid": "21112178843769832",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call disconnected abruptly with no next step discussed or agreed upon."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL5 Qualify",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}