JSWOzonetel · Call Analysis

Call 21112178843764461 2026-09-03 · Ronak Mehta · 1:18

CampaignDispositionCould we hear it?Language TurnsPitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26 No_requirement full conversation 19 turns, clean transcript (0% inaudible) Hindi 19 new_registration (campaign_name:medium)
Audio: clear: There is some minor background noise on the customer's side, but it does not affect transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP
0.0/10
no conversation
USP relevance: none

2 · Customer quality

the LEAD we handed over
1 /4 flags
MOQ: None MT None

3 · Supply

US
none

4 · Sentiment

the CUSTOMER
0.05
confidence high · +4/−2 from 3 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) The conversation was cut short by the MOQ objection; only end use and material type were briefly covered, falling short of the 'partial' threshold.
How Sajal Bhaskar did it on a 10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts First opportunity identified A need was identified but it was below MOQ; the rep did not capture specs or schedule a specific callback, instead deflecting the customer.
How Sajal Bhaskar did it on a 10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts Closure - one of three outcomes The call ended with a vague offer to find a dealer's number, not with one of the three required closure outcomes.
How Sajal Bhaskar did it on a 10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

Summary

The customer, a manufacturer of railway project prototypes, stated immediately that JSW's Minimum Order Quantity (MOQ) was too high for their small-quantity needs. The agent confirmed the 5-ton MOQ, made a minimal attempt at discovery, and then offered to find a local dealer for the customer. The call ended without capturing a future opportunity or exploring the customer's full potential.

Coaching

When a customer raises an early objection like MOQ, acknowledge it but still attempt discovery to understand their full business potential before deflecting them to a dealer.
Missed: NR1 Warm welcome opener NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

StepWtResultQs EarnedEvidence from the transcript
NR1 Warm welcome opener 1 fail – 0.0
The opener was a direct sales question and did not welcome the customer based on their new registration.
NR2 Verify basic profile (4 Qs) 1 fail 1 0.0
Am I speaking with RS and ARD Private Limited?
Only the company name was verified; no other basic profile questions were asked.
NR3 Full discovery (8 Qs) 3 fail 2 0.0
what other material do you require?
The conversation was cut short by the MOQ objection; only end use and material type were briefly covered, falling short of the 'partial' threshold.
NR4 Platform education 1 fail – 0.0
The call ended due to the MOQ issue before any platform benefits could be explained.
NR5 First opportunity identified 2 fail – 0.0
A need was identified but it was below MOQ; the rep did not capture specs or schedule a specific callback, instead deflecting the customer.
NR6 Closure - one of three outcomes 2 fail – 0.0
The call ended with a vague offer to find a dealer's number, not with one of the three required closure outcomes.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratioAgent talkCustomer talk Dead airLongest monologueWPM InterruptsAgent turnsCust turns Q marks
0.516 18.1s 17.0s 42.9s 4.7s 271.8 0 10 9 7

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer
1.9s
Hello?
हेलो?
agent
2.4s
Hello?
हेलो?
agent
2.8s
Yes sir. Am I speaking with RS and ARD Private Limited?
हाँ सर। आर एस एंड ए आर डी प्राइवेट लिमिटेड से बात हो रही है मेरी?
customer
5.4s
Yes.
हाँ जी।
agent
5.8s
This is Raunak Mehta, Raunak Mehta speaking from JSW One. Were you planning anything for material procurement? Material sheets?
जी रौनक मेहता, जी रौनक मेहता बात कर रहा हूँ जे एस डब्ल्यू वन से। कुछ प्लान कर रहे थे क्या मटेरियल प्रोक्योरमेंट में? मटेरियल शीट्स?
customer
10.5s
Sir, we were planning, but your MOQ is very high. We don't have that big a plan.
सर, प्लान तो कर रहे थे पर आपका एम ओ क्यू बहुत ज्यादा है। इतना प्लान नहीं है हमारा।
agent
14.4s
Our minimum is five tons. What is your requirement, what do you need?
हमारा मिनिमम पांच टन का होता है। आपका क्या चीज में, आप क्या क्या है आपका?
customer
16.9s
Sir, what we have are these railway projects. These are prototypes, so a small quantity of material is required.
सर हमारा क्या है कि रेलवे के इस प्रोजेक्ट्स हैं। इनमें प्रोटोटाइप हैं तो थोड़ा-थोड़ा माल लगता है।
agent
20.9s
Okay.
ओके।
customer
21.9s
Yes.
हाँ।
agent
22.2s
So, and what other material do you require?
तो और कौनसा मटेरियल लगता है आपको?
customer
24.1s
Sir, mostly steel is required. Our own carbon steel, CRC.
सर, स्टील ही लगता है ज्यादातर। अपना कार्बन स्टील है, सी आर सी है।
agent
27.4s
Understood. Okay, okay.
अंडरस्टूड। ओके, ओके।
customer
28.8s
And this work of ours can be done by some dealer.
और कोई डीलर से ये काम हो सकता है हमारा।
agent
30.5s
Okay, okay, okay.
अच्छा, अच्छा, अच्छा।
customer
31.4s
If there is someone here in NCR, around Delhi, you can give their number, we will talk to them.
कोई यहां एन सी आर में, दिल्ली के आस पास हो तो वो आप नंबर दे सकते हैं, उनसे हम बात कर लेंगे।
agent
35.4s
Let me check once. If I can provide something like that, I will send it to you on WhatsApp, okay?
मैं एक बार चेक कर लेता हूँ। अगर ऐसा कुछ प्रोवाइड कर सकता हूँ तो मैं आपको व्हाट्सप्प पे सेंड कर देता हूँ, ठीक है?
customer
39.0s
Yes, yes, absolutely.
जी, जी, बिलकुल।
agent
40.4s
Okay, okay, bye.
ओके, ओके, बाय।