{
  "ucid": "21112178843764461",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 17:44:04",
  "end_time": "2026-09-03 17:45:22",
  "duration_sec": 78,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA3e100dd78ecd96dfd154f9e49fb31230.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 968,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178843764461__DIA3e100dd78ecd96dfd154f9e49fb31230.mp3",
  "audio_bytes": 197640,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 65.88,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello?   (हेलो?)\n[2s] AGENT: Hello?   (हेलो?)\n[3s] AGENT: Yes sir. Am I speaking with RS and ARD Private Limited?   (हाँ सर। आर एस एंड ए आर डी प्राइवेट लिमिटेड से बात हो रही है मेरी?)\n[5s] CUSTOMER: Yes.   (हाँ जी।)\n[6s] AGENT: This is Raunak Mehta, Raunak Mehta speaking from JSW One. Were you planning anything for material procurement? Material sheets?   (जी रौनक मेहता, जी रौनक मेहता बात कर रहा हूँ जे एस डब्ल्यू वन से। कुछ प्लान कर रहे थे क्या मटेरियल प्रोक्योरमेंट में? मटेरियल शीट्स?)\n[10s] CUSTOMER: Sir, we were planning, but your MOQ is very high. We don't have that big a plan.   (सर, प्लान तो कर रहे थे पर आपका एम ओ क्यू बहुत ज्यादा है। इतना प्लान नहीं है हमारा।)\n[14s] AGENT: Our minimum is five tons. What is your requirement, what do you need?   (हमारा मिनिमम पांच टन का होता है। आपका क्या चीज में, आप क्या क्या है आपका?)\n[17s] CUSTOMER: Sir, what we have are these railway projects. These are prototypes, so a small quantity of material is required.   (सर हमारा क्या है कि रेलवे के इस प्रोजेक्ट्स हैं। इनमें प्रोटोटाइप हैं तो थोड़ा-थोड़ा माल लगता है।)\n[21s] AGENT: Okay.   (ओके।)\n[22s] CUSTOMER: Yes.   (हाँ।)\n[22s] AGENT: So, and what other material do you require?   (तो और कौनसा मटेरियल लगता है आपको?)\n[24s] CUSTOMER: Sir, mostly steel is required. Our own carbon steel, CRC.   (सर, स्टील ही लगता है ज्यादातर। अपना कार्बन स्टील है, सी आर सी है।)\n[27s] AGENT: Understood. Okay, okay.   (अंडरस्टूड। ओके, ओके।)\n[29s] CUSTOMER: And this work of ours can be done by some dealer.   (और कोई डीलर से ये काम हो सकता है हमारा।)\n[30s] AGENT: Okay, okay, okay.   (अच्छा, अच्छा, अच्छा।)\n[31s] CUSTOMER: If there is someone here in NCR, around Delhi, you can give their number, we will talk to them.   (कोई यहां एन सी आर में, दिल्ली के आस पास हो तो वो आप नंबर दे सकते हैं, उनसे हम बात कर लेंगे।)\n[35s] AGENT: Let me check once. If I can provide something like that, I will send it to you on WhatsApp, okay?   (मैं एक बार चेक कर लेता हूँ। अगर ऐसा कुछ प्रोवाइड कर सकता हूँ तो मैं आपको व्हाट्सप्प पे सेंड कर देता हूँ, ठीक है?)\n[39s] CUSTOMER: Yes, yes, absolutely.   (जी, जी, बिलकुल।)\n[40s] AGENT: Okay, okay, bye.   (ओके, ओके, बाय।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 19,
  "connected": 1,
  "audio_notes": "clear: There is some minor background noise on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "19 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer raises an early objection like MOQ, acknowledge it but still attempt discovery to understand their full business potential before deflecting them to a dealer.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a manufacturer of railway project prototypes, stated immediately that JSW's Minimum Order Quantity (MOQ) was too high for their small-quantity needs. The agent confirmed the 5-ton MOQ, made a minimal attempt at discovery, and then offered to find a local dealer for the customer. The call ended without capturing a future opportunity or exploring the customer's full potential.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The opener was a direct sales question and did not welcome the customer based on their new registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Am I speaking with RS and ARD Private Limited?\", \"comment\": \"Only the company name was verified; no other basic profile questions were asked.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 2, \"evidence\": \"what other material do you require?\", \"comment\": \"The conversation was cut short by the MOQ objection; only end use and material type were briefly covered, falling short of the 'partial' threshold.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended due to the MOQ issue before any platform benefits could be explained.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"A need was identified but it was below MOQ; the rep did not capture specs or schedule a specific callback, instead deflecting the customer.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with a vague offer to find a dealer's number, not with one of the three required closure outcomes.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer raises an early objection like MOQ, acknowledge it but still attempt discovery to understand their full business potential before deflecting them to a dealer.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a manufacturer of railway project prototypes, stated immediately that JSW's Minimum Order Quantity (MOQ) was too high for their small-quantity needs. The agent confirmed the 5-ton MOQ, made a minimal attempt at discovery, and then offered to find a local dealer for the customer. The call ended without capturing a future opportunity or exploring the customer's full potential.\"}",
  "error": null,
  "latency_ms": 45261,
  "input_tokens": 3281,
  "output_tokens": 733,
  "created_at": "2026-09-25 11:36:55",
  "sentiment": "neutral",
  "sentiment_score": 0.05,
  "sentiment_confidence": "high",
  "pos": 4,
  "neg": 2,
  "lex_hits": 3,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.516,
  "agent_talk_sec": 18.1,
  "customer_talk_sec": 17.0,
  "dead_air_sec": 42.9,
  "longest_monologue_sec": 4.7,
  "agent_wpm": 271.8,
  "interruptions": 0,
  "agent_turns": 10,
  "customer_turns": 9,
  "discovery_qs": 7,
  "words_agent": 82,
  "words_customer": 82,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178843764461",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.88,
      "end_s": 2.26,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178843764461",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.39,
      "end_s": 2.7,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178843764461",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.8,
      "end_s": 5.2,
      "text_en": "Yes sir. Am I speaking with RS and ARD Private Limited?",
      "text_native": "हाँ सर। आर एस एंड ए आर डी प्राइवेट लिमिटेड से बात हो रही है मेरी?"
    },
    {
      "ucid": "21112178843764461",
      "idx": 3,
      "speaker": "customer",
      "start_s": 5.38,
      "end_s": 5.7,
      "text_en": "Yes.",
      "text_native": "हाँ जी।"
    },
    {
      "ucid": "21112178843764461",
      "idx": 4,
      "speaker": "agent",
      "start_s": 5.8,
      "end_s": 10.5,
      "text_en": "This is Raunak Mehta, Raunak Mehta speaking from JSW One. Were you planning anything for material procurement? Material sheets?",
      "text_native": "जी रौनक मेहता, जी रौनक मेहता बात कर रहा हूँ जे एस डब्ल्यू वन से। कुछ प्लान कर रहे थे क्या मटेरियल प्रोक्योरमेंट में? मटेरियल शीट्स?"
    },
    {
      "ucid": "21112178843764461",
      "idx": 5,
      "speaker": "customer",
      "start_s": 10.5,
      "end_s": 14.1,
      "text_en": "Sir, we were planning, but your MOQ is very high. We don't have that big a plan.",
      "text_native": "सर, प्लान तो कर रहे थे पर आपका एम ओ क्यू बहुत ज्यादा है। इतना प्लान नहीं है हमारा।"
    },
    {
      "ucid": "21112178843764461",
      "idx": 6,
      "speaker": "agent",
      "start_s": 14.4,
      "end_s": 16.9,
      "text_en": "Our minimum is five tons. What is your requirement, what do you need?",
      "text_native": "हमारा मिनिमम पांच टन का होता है। आपका क्या चीज में, आप क्या क्या है आपका?"
    },
    {
      "ucid": "21112178843764461",
      "idx": 7,
      "speaker": "customer",
      "start_s": 16.9,
      "end_s": 20.6,
      "text_en": "Sir, what we have are these railway projects. These are prototypes, so a small quantity of material is required.",
      "text_native": "सर हमारा क्या है कि रेलवे के इस प्रोजेक्ट्स हैं। इनमें प्रोटोटाइप हैं तो थोड़ा-थोड़ा माल लगता है।"
    },
    {
      "ucid": "21112178843764461",
      "idx": 8,
      "speaker": "agent",
      "start_s": 20.9,
      "end_s": 21.3,
      "text_en": "Okay.",
      "text_native": "ओके।"
    },
    {
      "ucid": "21112178843764461",
      "idx": 9,
      "speaker": "customer",
      "start_s": 21.9,
      "end_s": 22.1,
      "text_en": "Yes.",
      "text_native": "हाँ।"
    },
    {
      "ucid": "21112178843764461",
      "idx": 10,
      "speaker": "agent",
      "start_s": 22.2,
      "end_s": 23.8,
      "text_en": "So, and what other material do you require?",
      "text_native": "तो और कौनसा मटेरियल लगता है आपको?"
    },
    {
      "ucid": "21112178843764461",
      "idx": 11,
      "speaker": "customer",
      "start_s": 24.1,
      "end_s": 27.1,
      "text_en": "Sir, mostly steel is required. Our own carbon steel, CRC.",
      "text_native": "सर, स्टील ही लगता है ज्यादातर। अपना कार्बन स्टील है, सी आर सी है।"
    },
    {
      "ucid": "21112178843764461",
      "idx": 12,
      "speaker": "agent",
      "start_s": 27.4,
      "end_s": 28.4,
      "text_en": "Understood. Okay, okay.",
      "text_native": "अंडरस्टूड। ओके, ओके।"
    },
    {
      "ucid": "21112178843764461",
      "idx": 13,
      "speaker": "customer",
      "start_s": 28.8,
      "end_s": 30.4,
      "text_en": "And this work of ours can be done by some dealer.",
      "text_native": "और कोई डीलर से ये काम हो सकता है हमारा।"
    },
    {
      "ucid": "21112178843764461",
      "idx": 14,
      "speaker": "agent",
      "start_s": 30.5,
      "end_s": 31.3,
      "text_en": "Okay, okay, okay.",
      "text_native": "अच्छा, अच्छा, अच्छा।"
    },
    {
      "ucid": "21112178843764461",
      "idx": 15,
      "speaker": "customer",
      "start_s": 31.4,
      "end_s": 34.8,
      "text_en": "If there is someone here in NCR, around Delhi, you can give their number, we will talk to them.",
      "text_native": "कोई यहां एन सी आर में, दिल्ली के आस पास हो तो वो आप नंबर दे सकते हैं, उनसे हम बात कर लेंगे।"
    },
    {
      "ucid": "21112178843764461",
      "idx": 16,
      "speaker": "agent",
      "start_s": 35.4,
      "end_s": 39.0,
      "text_en": "Let me check once. If I can provide something like that, I will send it to you on WhatsApp, okay?",
      "text_native": "मैं एक बार चेक कर लेता हूँ। अगर ऐसा कुछ प्रोवाइड कर सकता हूँ तो मैं आपको व्हाट्सप्प पे सेंड कर देता हूँ, ठीक है?"
    },
    {
      "ucid": "21112178843764461",
      "idx": 17,
      "speaker": "customer",
      "start_s": 39.0,
      "end_s": 39.8,
      "text_en": "Yes, yes, absolutely.",
      "text_native": "जी, जी, बिलकुल।"
    },
    {
      "ucid": "21112178843764461",
      "idx": 18,
      "speaker": "agent",
      "start_s": 40.4,
      "end_s": 41.2,
      "text_en": "Okay, okay, bye.",
      "text_native": "ओके, ओके, बाय।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178843764461",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The opener was a direct sales question and did not welcome the customer based on their new registration."
    },
    {
      "ucid": "21112178843764461",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 1,
      "evidence": "Am I speaking with RS and ARD Private Limited?",
      "comment": "Only the company name was verified; no other basic profile questions were asked."
    },
    {
      "ucid": "21112178843764461",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 2,
      "evidence": "what other material do you require?",
      "comment": "The conversation was cut short by the MOQ objection; only end use and material type were briefly covered, falling short of the 'partial' threshold."
    },
    {
      "ucid": "21112178843764461",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended due to the MOQ issue before any platform benefits could be explained."
    },
    {
      "ucid": "21112178843764461",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "A need was identified but it was below MOQ; the rep did not capture specs or schedule a specific callback, instead deflecting the customer."
    },
    {
      "ucid": "21112178843764461",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended with a vague offer to find a dealer's number, not with one of the three required closure outcomes."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}