Call 21112178843761111 2026-09-03 · sudeeps · 1:07
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 13 turns, clean transcript (0% inaudible) | Hindi | 13 | new_registration (campaign_name:medium) |
Audio: noisy: Background chatter is present throughout the call, especially on the customer's side, but the main speakers are mostly intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.5/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.16
confidence high · +2/−0
from 4 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not ask any of the required discovery questions about business type, volume, or current procurement.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
The agent asked for a requirement but failed to schedule a specific callback date after the customer indicated no immediate need.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended with a vague 'connect with me when you have an update', not a specific quote, callback, or walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
habit You did 74% of the talking. Ask a question and let them fill the silence - the requirement comes from them, not from you.
objection
The customer raised 1 objection
you did not answer:
just_registered_to_check
Just, I will check, it's in process. Meaning, right now, what our vendors are telling us is correct.
did well
Warm welcome opener
Your company, LPU Ventures, was registered on our portal, sir, for this Kolhapur location. I had called regarding its steel procurement.
Summary
The agent contacted a new portal registrant from LPU Ventures, confirming their name and location. The agent asked for a current requirement, but the customer deflected, saying they would check internally. The agent immediately accepted this and ended the call by offering to send his number via WhatsApp, without performing any discovery or securing a concrete next step.
Coaching
When a customer gives a soft objection like 'I will check', try to ask at least one discovery question to understand their business before agreeing to end the call.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Your company, LPU Ventures, was registered on our portal, sir, for this Kolhapur location. I had called regarding its steel procurement. The agent clearly stated the reason for the call based on the customer's portal registration, which is the correct opener. |
| NR2 Verify basic profile (4 Qs) | 1 | partial | 2 | 0.5 | Hello, uh Mr. Vedant from LPU Ventures? ... for this Kolhapur location. The agent verified the customer's name/company and location (2/4 questions), but did not ask about their role in procurement or best contact details. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent did not ask any of the required discovery questions about business type, volume, or current procurement. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The agent did not get to the stage of explaining the platform's benefits. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | I wanted to understand, do you have any requirement for steel right now, sir? The agent asked for a requirement but failed to schedule a specific callback date after the customer indicated no immediate need. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call ended with a vague 'connect with me when you have an update', not a specific quote, callback, or walkthrough. |
Objections supplementary — never inside the /10
| Type | State | Customer said | Rep replied |
|---|---|---|---|
| just_registered_to_check | mishandled | Just, I will check, it's in process. Meaning, right now, what our vendors are telling us is correct. |
You will check and let me know. Okay. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.738 heavy | 20.3s | 7.2s | 39.5s | 8.2s | 245.3 | 0 | 8 | 5 | 4 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
0.3s
Hello, uh Mr. Vedant from LPU Ventures?
customer
3.0s
Yes, tell me.
हाँ बोलिए।
agent
3.7s
This is Jignesh speaking from JSW One, sir. Jignesh Steel.
जिग्नेश बोल रहा हूं JSW One में से, सर। जिग्नेश स्टील।
customer
6.5s
Yes, tell me.
हाँ बोलिए।
agent
7.1s
Your company, LPU Ventures, was registered on our portal, sir, for this Kolhapur location. I had called regarding its steel procurement.
ये आपका कंपनी LPU Ventures रजिस्टर्ड था सर पोर्टल पर हमारे फॉर दिस कोल्हापुर लोकेशन। उसके स्टील प्रोक्योरमेंट को लेके कॉल किया था।
agent
13.0s
I wanted to understand, do you have any requirement for steel right now, sir?
मैं समझना था, मुझे अभी कुछ स्टील में रिक्वायरमेंट है सर आपको?
customer
16.0s
Just, I will check, it's in process. Meaning, right now, what our vendors are telling us is correct.
Just I will check करने की क्रिया है। मतलब अभी जो है ना हमारे जो वेंडर्स बताते है वो सही है।
customer
21.1s
Just I will check.
agent
22.2s
Hello?
agent
22.6s
You will check and let me know. Okay.
आप चेक करके बताओगे। ओके।
agent
24.8s
Okay, I will WhatsApp you my number. Whenever you get an update, please connect with me. Okay?
ठीक है मैं आपको WhatsApp करता हूं मेरा नंबर। आप जब भी आपको कुछ अपडेट आता है तो आप प्लीज कनेक्ट कीजिए मुझसे। ओके?
customer
29.8s
Okay.
agent
30.8s
Okay. Thank you so much.
ठीक है। Thank you so much.