{
  "ucid": "21112178843761111",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 17:43:31",
  "end_time": "2026-09-03 17:44:38",
  "duration_sec": 67,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA514e5ad744158ae29cba878a526c8071.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 969,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178843761111__DIA514e5ad744158ae29cba878a526c8071.mp3",
  "audio_bytes": 150120,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 50.04,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] AGENT: Hello, uh Mr. Vedant from LPU Ventures?\n[3s] CUSTOMER: Yes, tell me.   (हाँ बोलिए।)\n[4s] AGENT: This is Jignesh speaking from JSW One, sir. Jignesh Steel.   (जिग्नेश बोल रहा हूं JSW One में से, सर। जिग्नेश स्टील।)\n[7s] CUSTOMER: Yes, tell me.   (हाँ बोलिए।)\n[7s] AGENT: Your company, LPU Ventures, was registered on our portal, sir, for this Kolhapur location. I had called regarding its steel procurement.   (ये आपका कंपनी LPU Ventures रजिस्टर्ड था सर पोर्टल पर हमारे फॉर दिस कोल्हापुर लोकेशन। उसके स्टील प्रोक्योरमेंट को लेके कॉल किया था।)\n[13s] AGENT: I wanted to understand, do you have any requirement for steel right now, sir?   (मैं समझना था, मुझे अभी कुछ स्टील में रिक्वायरमेंट है सर आपको?)\n[16s] CUSTOMER: Just, I will check, it's in process. Meaning, right now, what our vendors are telling us is correct.   (Just I will check करने की क्रिया है। मतलब अभी जो है ना हमारे जो वेंडर्स बताते है वो सही है।)\n[21s] CUSTOMER: Just I will check.\n[22s] AGENT: Hello?\n[23s] AGENT: You will check and let me know. Okay.   (आप चेक करके बताओगे। ओके।)\n[25s] AGENT: Okay, I will WhatsApp you my number. Whenever you get an update, please connect with me. Okay?   (ठीक है मैं आपको WhatsApp करता हूं मेरा नंबर। आप जब भी आपको कुछ अपडेट आता है तो आप प्लीज कनेक्ट कीजिए मुझसे। ओके?)\n[30s] CUSTOMER: Okay.\n[31s] AGENT: Okay. Thank you so much.   (ठीक है। Thank you so much.)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 13,
  "connected": 1,
  "audio_notes": "noisy: Background chatter is present throughout the call, especially on the customer's side, but the main speakers are mostly intelligible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "13 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer gives a soft objection like 'I will check', try to ask at least one discovery question to understand their business before agreeing to end the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new portal registrant from LPU Ventures, confirming their name and location. The agent asked for a current requirement, but the customer deflected, saying they would check internally. The agent immediately accepted this and ended the call by offering to send his number via WhatsApp, without performing any discovery or securing a concrete next step.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Your company, LPU Ventures, was registered on our portal, sir, for this Kolhapur location. I had called regarding its steel procurement.\", \"comment\": \"The agent clearly stated the reason for the call based on the customer's portal registration, which is the correct opener.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"Hello, uh Mr. Vedant from LPU Ventures? ... for this Kolhapur location.\", \"comment\": \"The agent verified the customer's name/company and location (2/4 questions), but did not ask about their role in procurement or best contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any of the required discovery questions about business type, volume, or current procurement.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not get to the stage of explaining the platform's benefits.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"I wanted to understand, do you have any requirement for steel right now, sir?\", \"comment\": \"The agent asked for a requirement but failed to schedule a specific callback date after the customer indicated no immediate need.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with a vague 'connect with me when you have an update', not a specific quote, callback, or walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer gives a soft objection like 'I will check', try to ask at least one discovery question to understand their business before agreeing to end the call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [{\"obj_type\": \"just_registered_to_check\", \"state\": \"mishandled\", \"evidence\": \"Just, I will check, it's in process. Meaning, right now, what our vendors are telling us is correct.\", \"response\": \"You will check and let me know. Okay.\"}], \"call_summary\": \"The agent contacted a new portal registrant from LPU Ventures, confirming their name and location. The agent asked for a current requirement, but the customer deflected, saying they would check internally. The agent immediately accepted this and ended the call by offering to send his number via WhatsApp, without performing any discovery or securing a concrete next step.\"}",
  "error": null,
  "latency_ms": 34692,
  "input_tokens": 3034,
  "output_tokens": 862,
  "created_at": "2026-09-25 11:36:46",
  "sentiment": "positive",
  "sentiment_score": 0.157,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 0,
  "lex_hits": 4,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.738,
  "agent_talk_sec": 20.3,
  "customer_talk_sec": 7.2,
  "dead_air_sec": 39.5,
  "longest_monologue_sec": 8.2,
  "agent_wpm": 245.3,
  "interruptions": 0,
  "agent_turns": 8,
  "customer_turns": 5,
  "discovery_qs": 4,
  "words_agent": 83,
  "words_customer": 29,
  "monologue_heavy": 1,
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    {
      "ucid": "21112178843761111",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.31,
      "end_s": 2.5,
      "text_en": "Hello, uh Mr. Vedant from LPU Ventures?",
      "text_native": "Hello, uh Mr. Vedant from LPU Ventures?"
    },
    {
      "ucid": "21112178843761111",
      "idx": 1,
      "speaker": "customer",
      "start_s": 3.0,
      "end_s": 3.51,
      "text_en": "Yes, tell me.",
      "text_native": "हाँ बोलिए।"
    },
    {
      "ucid": "21112178843761111",
      "idx": 2,
      "speaker": "agent",
      "start_s": 3.7,
      "end_s": 6.24,
      "text_en": "This is Jignesh speaking from JSW One, sir. Jignesh Steel.",
      "text_native": "जिग्नेश बोल रहा हूं JSW One में से, सर। जिग्नेश स्टील।"
    },
    {
      "ucid": "21112178843761111",
      "idx": 3,
      "speaker": "customer",
      "start_s": 6.54,
      "end_s": 7.04,
      "text_en": "Yes, tell me.",
      "text_native": "हाँ बोलिए।"
    },
    {
      "ucid": "21112178843761111",
      "idx": 4,
      "speaker": "agent",
      "start_s": 7.14,
      "end_s": 12.84,
      "text_en": "Your company, LPU Ventures, was registered on our portal, sir, for this Kolhapur location. I had called regarding its steel procurement.",
      "text_native": "ये आपका कंपनी LPU Ventures रजिस्टर्ड था सर पोर्टल पर हमारे फॉर दिस कोल्हापुर लोकेशन। उसके स्टील प्रोक्योरमेंट को लेके कॉल किया था।"
    },
    {
      "ucid": "21112178843761111",
      "idx": 5,
      "speaker": "agent",
      "start_s": 13.04,
      "end_s": 15.5,
      "text_en": "I wanted to understand, do you have any requirement for steel right now, sir?",
      "text_native": "मैं समझना था, मुझे अभी कुछ स्टील में रिक्वायरमेंट है सर आपको?"
    },
    {
      "ucid": "21112178843761111",
      "idx": 6,
      "speaker": "customer",
      "start_s": 16.0,
      "end_s": 20.97,
      "text_en": "Just, I will check, it's in process. Meaning, right now, what our vendors are telling us is correct.",
      "text_native": "Just I will check करने की क्रिया है। मतलब अभी जो है ना हमारे जो वेंडर्स बताते है वो सही है।"
    },
    {
      "ucid": "21112178843761111",
      "idx": 7,
      "speaker": "customer",
      "start_s": 21.07,
      "end_s": 22.0,
      "text_en": "Just I will check.",
      "text_native": "Just I will check."
    },
    {
      "ucid": "21112178843761111",
      "idx": 8,
      "speaker": "agent",
      "start_s": 22.2,
      "end_s": 22.5,
      "text_en": "Hello?",
      "text_native": "Hello?"
    },
    {
      "ucid": "21112178843761111",
      "idx": 9,
      "speaker": "agent",
      "start_s": 22.6,
      "end_s": 24.0,
      "text_en": "You will check and let me know. Okay.",
      "text_native": "आप चेक करके बताओगे। ओके।"
    },
    {
      "ucid": "21112178843761111",
      "idx": 10,
      "speaker": "agent",
      "start_s": 24.8,
      "end_s": 29.5,
      "text_en": "Okay, I will WhatsApp you my number. Whenever you get an update, please connect with me. Okay?",
      "text_native": "ठीक है मैं आपको WhatsApp करता हूं मेरा नंबर। आप जब भी आपको कुछ अपडेट आता है तो आप प्लीज कनेक्ट कीजिए मुझसे। ओके?"
    },
    {
      "ucid": "21112178843761111",
      "idx": 11,
      "speaker": "customer",
      "start_s": 29.8,
      "end_s": 30.1,
      "text_en": "Okay.",
      "text_native": "Okay."
    },
    {
      "ucid": "21112178843761111",
      "idx": 12,
      "speaker": "agent",
      "start_s": 30.8,
      "end_s": 31.8,
      "text_en": "Okay. Thank you so much.",
      "text_native": "ठीक है। Thank you so much."
    }
  ],
  "steps": [
    {
      "ucid": "21112178843761111",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Your company, LPU Ventures, was registered on our portal, sir, for this Kolhapur location. I had called regarding its steel procurement.",
      "comment": "The agent clearly stated the reason for the call based on the customer's portal registration, which is the correct opener."
    },
    {
      "ucid": "21112178843761111",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 2,
      "evidence": "Hello, uh Mr. Vedant from LPU Ventures? ... for this Kolhapur location.",
      "comment": "The agent verified the customer's name/company and location (2/4 questions), but did not ask about their role in procurement or best contact details."
    },
    {
      "ucid": "21112178843761111",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any of the required discovery questions about business type, volume, or current procurement."
    },
    {
      "ucid": "21112178843761111",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not get to the stage of explaining the platform's benefits."
    },
    {
      "ucid": "21112178843761111",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "I wanted to understand, do you have any requirement for steel right now, sir?",
      "comment": "The agent asked for a requirement but failed to schedule a specific callback date after the customer indicated no immediate need."
    },
    {
      "ucid": "21112178843761111",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended with a vague 'connect with me when you have an update', not a specific quote, callback, or walkthrough."
    }
  ],
  "objections": [
    {
      "ucid": "21112178843761111",
      "obj_type": "just_registered_to_check",
      "state": "mishandled",
      "evidence": "Just, I will check, it's in process. Meaning, right now, what our vendors are telling us is correct.",
      "response": "You will check and let me know. Okay."
    }
  ],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}