{ "ucid": "21112178843754751", "call_date": "2026-09-03", "start_time": "2026-09-03 17:42:27", "end_time": "2026-09-03 17:45:22", "duration_sec": 175, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "Send_Email", "agent": "Anupreeti Mahadik", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA17decdb8a533e8d1c2e0875136d96609.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 970, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178843754751__DIA17decdb8a533e8d1c2e0875136d96609.mp3", "audio_bytes": 480600, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 160.2, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[0s] CUSTOMER: Hello? Narayan More Enterprises? (हॅलो? नारायण मोर एन्टरप्राइजेस?)\n[3s] CUSTOMER: Yes, tell me. (हां बोला.)\n[4s] AGENT: Sir, this is Anukriti speaking from JSW One. I wanted to ask if you have any requirement for MS sheets. Your account is registered on our portal, sir. (सर, अनुकृती बोलतीये JSW One मधून. तुमची काही requirement MS sheet मध्ये आहे का विचारायचं होतं. तुमचा अकाउंट आमच्या पोर्टल वरती रजिस्टर आहे सर.)\n[10s] CUSTOMER: Yes, there is a requirement. (हो, आहे requirement.)\n[13s] CUSTOMER: Yes. So what are your rules? Because someone had told me that a minimum of one ton is required in 8 mm thickness. (हां. ते कसं तुमचे काय नियम कसे आहेत? कारण मला एकाने सांगितलं होतं की minimum one ton लागतं 8 mm thickness मध्ये.)\n[20s] CUSTOMER: Is it something like that? (असं काय आहे का?)\n[21s] AGENT: No, what what requirement did you mention? (नाही, काय काय requirement सांगितलेली तुम्ही?)\n[23s] CUSTOMER: Uh, I hadn't mentioned the requirement. I had discussed it with a friend. I got to know this from him. After that, I registered on your portal. But my inquiry was not generated properly on it. (अ requirement मी सांगितली नव्हती. मी मित्राशी मी discuss केलं होतं. त्याच्याकडून मला असं कळालं. त्यानंतर मी पोर्टलला register केलं तुमच्या इथे. पण त्याच्यावर तशी माझी inquiry generate झाली नाही तेवढ्या व्यवस्थित.)\n[33s] AGENT: Okay, understood. (अच्छा, समजलं.)\n[34s] CUSTOMER: At that time, I hadn't updated it anywhere on the portal. (त्यावेळी मी पोर्टलला कुठे update केलं नव्हतं.)\n[36s] AGENT: Okay. Is yours in manufacturing, sir? (ओके. तुमचं manufacturing मध्ये आहे का सर?)\n[38s] CUSTOMER: Yes, yes. We have a fabrication shop in Kolhapur. (हो हो. आमचा fabrication shop आहे कोल्हापूरमध्ये.)\n[40s] AGENT: Oh, it's fabrication. Yes, I know Kolhapur. (अच्छा fabrication आहे. हो कोल्हापूर माहितीये मला.)\n[42s] CUSTOMER: Yes. (हां.)\n[44s] AGENT: Fabrication. Sir, and what material do you need? (Fabrication. सर आणि कुठलं material लागतं तुम्हाला?)\n[48s] CUSTOMER: Uh, in regular, we need MS plate 2062. (अ regular मध्ये आपल्या MS plate लागते 2062.)\n[51s] AGENT: MS plate 2062. And of how many mm? What thickness? 1 mm? (MS plate 2062. आणि किती mm ची? Thickness किती? 1 mm?)\n[55s] CUSTOMER: No, no. We generally need 4 mm, 5 mm, 6 mm. Sometimes 8 or 10 mm are needed. (नाही नाही. आम्हाला general लागताना 4 mm, 5 mm, 6 mm. कधीकधी 8 किंवा 10 mm अशे लागतात.)\n[60s] AGENT: Four, five, six. And sir, how much is this, what's the width? 1250? (चार, पाच, सहा. आणि सर हे किती width किती? 1250?)\n[64s] CUSTOMER: It depends. It depends on the project. Whatever the project work is, we don't have a standard product. (तसं depend आहे. Project नुसार depend आहे. Project चं जे काम असेल, same आमचं product नसतं.)\n[68s] AGENT: Understood, understood sir. (समजलं समजलं सर.)\n[69s] AGENT: Okay sir. I... and you do fabrication. What is the requirement in tons right now? Meaning, it will be decided based on the project? (ठीक आहे सर. मी आणि तुम्ही fabrication. आता किती ton ची requirement आहे? म्हणजे project वरती decide होईल ते म्हणजे?)\n[73s] CUSTOMER: Right now we have an inquiry for a shed. The drawing is not final but it will have a material requirement of around seven to eight tons. (सध्या तर आमची एक shed ची आहे inquiry. Drawing final मध्ये नाहीये पण साधारण त्यामध्ये सात ते आठ ton पर्यंत असेल material ची requirement.)\n[79s] AGENT: Seven to eight tons. All three sizes combined or are you talking about a single size? (सात ते आठ ton. तिन्ही पण size मिळून का single size चं बोलताय तुम्ही?)\n[82s] CUSTOMER: No, it will be all three sizes combined. It's a shed, a small shed. (नाही, तिन्ही size मिळून असेल. Shed आहे ते छोटं shed आहे.)\n[85s] AGENT: Will do, sir. (चालेल सर.)\n[86s] CUSTOMER: Once it's final, we will be able to tell the thickness then. (Final झाल्यावर आम्हाला thickness पण सांगता येईल ना मग.)\n[88s] AGENT: Will do. I'll do one thing, this is my system-generated number. I will WhatsApp you from another number. Then you see that. (चालेल. मी तुम्हाला एक काम करते, हा माझा system generated number आहे. मी तुम्हाला दुसऱ्या नंबर वरून WhatsApp करते. मग तुम्ही बघा ते.)\n[93s] CUSTOMER: Yes.\n[94s] AGENT: Yes. And tell me whatever the requirement is, then we can see how much the pricing etc. will be. The pricing for HR will be good, sir. (हां. आणि सांगा काय पण requirement मग आपण बघू pricing वगैरे किती बसेल. मी HR ची pricing चांगली येईल सर.)\n[98s] CUSTOMER: Correct. (बरोबर.)\n[99s] AGENT: Will do. Okay, I'll send it right away, see. Yes. Okay. Thank you. (चालेल. ठीक आहे मी लगेच हा पाठवते बघा. हां. ओके. थँक्यू.)", "language": "Marathi", "languages": "[\"Marathi\", \"English\"]", "turn_count": 32, "connected": 1, "audio_notes": "noisy: Significant background machinery noise (grinding/workshop sounds) on the customer's side throughout the call, which occasionally makes their speech a little difficult to understand.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "32 turns, clean transcript (0% inaudible)", "band_language": "Marathi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 3.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When a customer has a future need but isn't ready to order, your goal is to schedule a specific follow-up call for a future date instead of leaving it open for them to call back.", "usp_relevance": "matched", "rubric_inferred": 0, "segment_detected": "manufacturing", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The customer, a fabrication shop owner in Kolhapur, has a future requirement of 7-8 tons of MS Plate for a shed project, but the design is not yet final. The agent identified the business type and the upcoming opportunity. The call concluded with the agent promising to share her WhatsApp number and asking the customer to reach out when the requirement is firm, with no specific next step scheduled.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, this is Anukriti speaking from JSW One. I wanted to ask if you have any requirement for MS sheets. Your account is registered on our portal, sir.\", \"comment\": \"The agent provided a warm, non-pushy opening that referenced the customer's registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"\", \"comment\": \"Only the procurement city was established (volunteered by the customer); the agent did not verify the contact person's name, role in procurement, or best contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 3, \"evidence\": \"\", \"comment\": \"The agent only asked about business type, end application, and a project-specific tonnage, missing key discovery questions about monthly volume, brands, and past buying behavior.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any of the platform's benefits, such as transparent pricing, test certificates, or stock availability.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, and what material do you need?\", \"comment\": \"The agent successfully identified an upcoming 7-8 ton opportunity and probed for the material specifications, even though the customer could not provide full details yet.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended with a vague instruction for the customer to get back in touch, rather than a specific, agent-driven next step like a scheduled callback or quote.\"}], \"usp_relevance\": \"matched\", \"pitch_coaching_note\": \"When a customer has a future need but isn't ready to order, your goal is to schedule a specific follow-up call for a future date instead of leaving it open for them to call back.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a fabrication shop owner in Kolhapur, has a future requirement of 7-8 tons of MS Plate for a shed project, but the design is not yet final. The agent identified the business type and the upcoming opportunity. The call concluded with the agent promising to share her WhatsApp number and asking the customer to reach out when the requirement is firm, with no specific next step scheduled.\"}", "error": null, "latency_ms": 53773, "input_tokens": 4032, "output_tokens": 815, "created_at": "2026-09-25 11:37:07", "sentiment": "negative", "sentiment_score": -0.636, "sentiment_confidence": "high", "pos": 0, "neg": 6, "lex_hits": 8, "objection_phrases": "[]", "sentiment_method": "lexical only", "talk_ratio": 0.476, "agent_talk_sec": 44.8, "customer_talk_sec": 49.4, "dead_air_sec": 80.8, "longest_monologue_sec": 6.3, "agent_wpm": 257.1, "interruptions": 0, "agent_turns": 15, "customer_turns": 17, "discovery_qs": 11, "words_agent": 192, "words_customer": 196, "monologue_heavy": 0, "turns": [ { "ucid": "21112178843754751", "idx": 0, "speaker": "customer", "start_s": 0.47, "end_s": 2.61, "text_en": "Hello? Narayan More Enterprises?", "text_native": "हॅलो? नारायण मोर एन्टरप्राइजेस?" }, { "ucid": "21112178843754751", "idx": 1, "speaker": "customer", "start_s": 3.01, "end_s": 3.6, "text_en": "Yes, tell me.", "text_native": "हां बोला." }, { "ucid": "21112178843754751", "idx": 2, "speaker": "agent", "start_s": 3.78, "end_s": 10.1, "text_en": "Sir, this is Anukriti speaking from JSW One. I wanted to ask if you have any requirement for MS sheets. Your account is registered on our portal, sir.", "text_native": "सर, अनुकृती बोलतीये JSW One मधून. तुमची काही requirement MS sheet मध्ये आहे का विचारायचं होतं. तुमचा अकाउंट आमच्या पोर्टल वरती रजिस्टर आहे सर." }, { "ucid": "21112178843754751", "idx": 3, "speaker": "customer", "start_s": 10.5, "end_s": 12.5, "text_en": "Yes, there is a requirement.", "text_native": "हो, आहे requirement." }, { "ucid": "21112178843754751", "idx": 4, "speaker": "customer", "start_s": 12.9, "end_s": 19.8, "text_en": "Yes. So what are your rules? Because someone had told me that a minimum of one ton is required in 8 mm thickness.", "text_native": "हां. ते कसं तुमचे काय नियम कसे आहेत? कारण मला एकाने सांगितलं होतं की minimum one ton लागतं 8 mm thickness मध्ये." }, { "ucid": "21112178843754751", "idx": 5, "speaker": "customer", "start_s": 20.0, "end_s": 20.8, "text_en": "Is it something like that?", "text_native": "असं काय आहे का?" }, { "ucid": "21112178843754751", "idx": 6, "speaker": "agent", "start_s": 20.9, "end_s": 22.8, "text_en": "No, what what requirement did you mention?", "text_native": "नाही, काय काय requirement सांगितलेली तुम्ही?" }, { "ucid": "21112178843754751", "idx": 7, "speaker": "customer", "start_s": 23.2, "end_s": 32.8, "text_en": "Uh, I hadn't mentioned the requirement. I had discussed it with a friend. I got to know this from him. After that, I registered on your portal. But my inquiry was not generated properly on it.", "text_native": "अ requirement मी सांगितली नव्हती. मी मित्राशी मी discuss केलं होतं. त्याच्याकडून मला असं कळालं. त्यानंतर मी पोर्टलला register केलं तुमच्या इथे. पण त्याच्यावर तशी माझी inquiry generate झाली नाही तेवढ्या व्यवस्थित." }, { "ucid": "21112178843754751", "idx": 8, "speaker": "agent", "start_s": 32.9, "end_s": 33.8, "text_en": "Okay, understood.", "text_native": "अच्छा, समजलं." }, { "ucid": "21112178843754751", "idx": 9, "speaker": "customer", "start_s": 34.0, "end_s": 35.9, "text_en": "At that time, I hadn't updated it anywhere on the portal.", "text_native": "त्यावेळी मी पोर्टलला कुठे update केलं नव्हतं." }, { "ucid": "21112178843754751", "idx": 10, "speaker": "agent", "start_s": 36.2, "end_s": 37.9, "text_en": "Okay. Is yours in manufacturing, sir?", "text_native": "ओके. तुमचं manufacturing मध्ये आहे का सर?" }, { "ucid": "21112178843754751", "idx": 11, "speaker": "customer", "start_s": 38.0, "end_s": 40.2, "text_en": "Yes, yes. We have a fabrication shop in Kolhapur.", "text_native": "हो हो. आमचा fabrication shop आहे कोल्हापूरमध्ये." }, { "ucid": "21112178843754751", "idx": 12, "speaker": "agent", "start_s": 40.3, "end_s": 42.2, "text_en": "Oh, it's fabrication. Yes, I know Kolhapur.", "text_native": "अच्छा fabrication आहे. हो कोल्हापूर माहितीये मला." }, { "ucid": "21112178843754751", "idx": 13, "speaker": "customer", "start_s": 42.5, "end_s": 43.0, "text_en": "Yes.", "text_native": "हां." }, { "ucid": "21112178843754751", "idx": 14, "speaker": "agent", "start_s": 43.7, "end_s": 47.2, "text_en": "Fabrication. Sir, and what material do you need?", "text_native": "Fabrication. सर आणि कुठलं material लागतं तुम्हाला?" }, { "ucid": "21112178843754751", "idx": 15, "speaker": "customer", "start_s": 48.2, "end_s": 51.0, "text_en": "Uh, in regular, we need MS plate 2062.", "text_native": "अ regular मध्ये आपल्या MS plate लागते 2062." }, { "ucid": "21112178843754751", "idx": 16, "speaker": "agent", "start_s": 51.1, "end_s": 54.4, "text_en": "MS plate 2062. And of how many mm? What thickness? 1 mm?", "text_native": "MS plate 2062. आणि किती mm ची? Thickness किती? 1 mm?" }, { "ucid": "21112178843754751", "idx": 17, "speaker": "customer", "start_s": 54.6, "end_s": 59.9, "text_en": "No, no. We generally need 4 mm, 5 mm, 6 mm. Sometimes 8 or 10 mm are needed.", "text_native": "नाही नाही. आम्हाला general लागताना 4 mm, 5 mm, 6 mm. कधीकधी 8 किंवा 10 mm अशे लागतात." }, { "ucid": "21112178843754751", "idx": 18, "speaker": "agent", "start_s": 60.2, "end_s": 64.0, "text_en": "Four, five, six. And sir, how much is this, what's the width? 1250?", "text_native": "चार, पाच, सहा. आणि सर हे किती width किती? 1250?" }, { "ucid": "21112178843754751", "idx": 19, "speaker": "customer", "start_s": 64.1, "end_s": 67.8, "text_en": "It depends. It depends on the project. Whatever the project work is, we don't have a standard product.", "text_native": "तसं depend आहे. Project नुसार depend आहे. Project चं जे काम असेल, same आमचं product नसतं." }, { "ucid": "21112178843754751", "idx": 20, "speaker": "agent", "start_s": 67.9, "end_s": 68.8, "text_en": "Understood, understood sir.", "text_native": "समजलं समजलं सर." }, { "ucid": "21112178843754751", "idx": 21, "speaker": "agent", "start_s": 68.9, "end_s": 72.8, "text_en": "Okay sir. I... and you do fabrication. What is the requirement in tons right now? Meaning, it will be decided based on the project?", "text_native": "ठीक आहे सर. मी आणि तुम्ही fabrication. आता किती ton ची requirement आहे? म्हणजे project वरती decide होईल ते म्हणजे?" }, { "ucid": "21112178843754751", "idx": 22, "speaker": "customer", "start_s": 72.9, "end_s": 78.8, "text_en": "Right now we have an inquiry for a shed. The drawing is not final but it will have a material requirement of around seven to eight tons.", "text_native": "सध्या तर आमची एक shed ची आहे inquiry. Drawing final मध्ये नाहीये पण साधारण त्यामध्ये सात ते आठ ton पर्यंत असेल material ची requirement." }, { "ucid": "21112178843754751", "idx": 23, "speaker": "agent", "start_s": 78.9, "end_s": 82.4, "text_en": "Seven to eight tons. All three sizes combined or are you talking about a single size?", "text_native": "सात ते आठ ton. तिन्ही पण size मिळून का single size चं बोलताय तुम्ही?" }, { "ucid": "21112178843754751", "idx": 24, "speaker": "customer", "start_s": 82.5, "end_s": 85.0, "text_en": "No, it will be all three sizes combined. It's a shed, a small shed.", "text_native": "नाही, तिन्ही size मिळून असेल. Shed आहे ते छोटं shed आहे." }, { "ucid": "21112178843754751", "idx": 25, "speaker": "agent", "start_s": 85.4, "end_s": 86.1, "text_en": "Will do, sir.", "text_native": "चालेल सर." }, { "ucid": "21112178843754751", "idx": 26, "speaker": "customer", "start_s": 86.2, "end_s": 87.8, "text_en": "Once it's final, we will be able to tell the thickness then.", "text_native": "Final झाल्यावर आम्हाला thickness पण सांगता येईल ना मग." }, { "ucid": "21112178843754751", "idx": 27, "speaker": "agent", "start_s": 87.9, "end_s": 93.2, "text_en": "Will do. I'll do one thing, this is my system-generated number. I will WhatsApp you from another number. Then you see that.", "text_native": "चालेल. मी तुम्हाला एक काम करते, हा माझा system generated number आहे. मी तुम्हाला दुसऱ्या नंबर वरून WhatsApp करते. मग तुम्ही बघा ते." }, { "ucid": "21112178843754751", "idx": 28, "speaker": "customer", "start_s": 93.3, "end_s": 93.6, "text_en": "Yes.", "text_native": "Yes." }, { "ucid": "21112178843754751", "idx": 29, "speaker": "agent", "start_s": 94.0, "end_s": 98.2, "text_en": "Yes. And tell me whatever the requirement is, then we can see how much the pricing etc. will be. The pricing for HR will be good, sir.", "text_native": "हां. आणि सांगा काय पण requirement मग आपण बघू pricing वगैरे किती बसेल. मी HR ची pricing चांगली येईल सर." }, { "ucid": "21112178843754751", "idx": 30, "speaker": "customer", "start_s": 98.3, "end_s": 99.0, "text_en": "Correct.", "text_native": "बरोबर." }, { "ucid": "21112178843754751", "idx": 31, "speaker": "agent", "start_s": 99.4, "end_s": 102.4, "text_en": "Will do. Okay, I'll send it right away, see. Yes. Okay. Thank you.", "text_native": "चालेल. ठीक आहे मी लगेच हा पाठवते बघा. हां. ओके. थँक्यू." } ], "steps": [ { "ucid": "21112178843754751", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Sir, this is Anukriti speaking from JSW One. I wanted to ask if you have any requirement for MS sheets. Your account is registered on our portal, sir.", "comment": "The agent provided a warm, non-pushy opening that referenced the customer's registration." }, { "ucid": "21112178843754751", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "", "comment": "Only the procurement city was established (volunteered by the customer); the agent did not verify the contact person's name, role in procurement, or best contact details." }, { "ucid": "21112178843754751", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 3, "evidence": "", "comment": "The agent only asked about business type, end application, and a project-specific tonnage, missing key discovery questions about monthly volume, brands, and past buying behavior." }, { "ucid": "21112178843754751", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not explain any of the platform's benefits, such as transparent pricing, test certificates, or stock availability." }, { "ucid": "21112178843754751", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "Sir, and what material do you need?", "comment": "The agent successfully identified an upcoming 7-8 ton opportunity and probed for the material specifications, even though the customer could not provide full details yet." }, { "ucid": "21112178843754751", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended with a vague instruction for the customer to get back in touch, rather than a specific, agent-driven next step like a scheduled callback or quote." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }