Call 21112178843748332 2026-09-03 · Ronak Mehta · 0:54
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 7 turns, clean transcript (0% inaudible) | Hindi | 7 | new_registration (campaign_name:medium) |
Audio: clear: The customer's speech is slightly muffled compared to the agent's.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
-0.43
confidence high · +0/−2
from 7 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not ask any of the eight required discovery questions as the customer shut down the call.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.
−2.0 pts
First opportunity identified
After the customer stated they had no requirement, the agent did not schedule a specific callback date.
How Sajal Bhaskar did it on a
10.0/10 call —
I will call you tomorrow afternoon after 12 or 1 o'clock.
−2.0 pts
Closure - one of three outcomes
The call ended abruptly without a quote, scheduled callback, or platform walkthrough.
How Sajal Bhaskar did it on a
10.0/10 call —
[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।
did well
Warm welcome opener
Mr. Joshi, good evening. Ronak Mehta speaking from JSW One. Your account was registered with us.
Summary
The agent contacted a newly registered user, Mr. Joshi. The customer immediately stated the registration was for a different purpose and that they had no current or upcoming material requirement. The agent was unable to proceed with discovery and the call ended.
Coaching
When a customer immediately says 'no requirement', try to hold the conversation for 30 seconds to complete basic profile verification for future contact.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | Mr. Joshi, good evening. Ronak Mehta speaking from JSW One. Your account was registered with us. The agent provided a warm, contextual opening that was not pushy. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The agent did not ask any of the four required profile verification questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent did not ask any of the eight required discovery questions as the customer shut down the call. |
| NR4 Platform education | 1 | fail | – | 0.0 |
The call ended before any platform education could be attempted. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 |
After the customer stated they had no requirement, the agent did not schedule a specific callback date. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 | Okay. The call ended abruptly without a quote, scheduled callback, or platform walkthrough. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.563 | 7.6s | 5.9s | 40.5s | 5.8s | 252.6 | 0 | 4 | 3 | 2 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.2s
Hello?
हॅलो?
agent
0.8s
Hello.
हॅलो।
agent
1.5s
Mr. Joshi, good evening. Ronak Mehta speaking from JSW One. Your account was registered with us. Were you planning for some material procurement?
जोशी जी, गुड इवनिंग। रोनक मेहता बात कर रहा हूं JSW One से। आपका अकाउंट रजिस्टर था हमारे पास। कुछ मटेरियल प्रोक्योरमेंट का देख प्लान कर रहे थे क्या?
customer
7.0s
No no no, that system was different. We wanted to purchase something, in that the account... no.
नहीं नहीं नहीं, वो सिस्टम वो दूसरा था। हम कोई परचेस कोई चीज करना चाह रहे थे उसमे अकाउंट... नहीं।
agent
11.8s
So is any plan coming up now?
तो अभी कुछ आने वाला है प्लान कुछ?
customer
13.4s
No no, no plan.
नहीं नहीं, कोई प्लान नहीं।
agent
14.6s
Okay.
ओके।