{
  "ucid": "21112178843748332",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 17:41:23",
  "end_time": "2026-09-03 17:42:17",
  "duration_sec": 54,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Ronak Mehta",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA4ea26433fad3f1b51bfa5e7e84a2a4a0.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 973,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178843748332__DIA4ea26433fad3f1b51bfa5e7e84a2a4a0.mp3",
  "audio_bytes": 76680,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 25.56,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] CUSTOMER: Hello?   (हॅलो?)\n[1s] AGENT: Hello.   (हॅलो।)\n[1s] AGENT: Mr. Joshi, good evening. Ronak Mehta speaking from JSW One. Your account was registered with us. Were you planning for some material procurement?   (जोशी जी, गुड इवनिंग। रोनक मेहता बात कर रहा हूं JSW One से। आपका अकाउंट रजिस्टर था हमारे पास। कुछ मटेरियल प्रोक्योरमेंट का देख प्लान कर रहे थे क्या?)\n[7s] CUSTOMER: No no no, that system was different. We wanted to purchase something, in that the account... no.   (नहीं नहीं नहीं, वो सिस्टम वो दूसरा था। हम कोई परचेस कोई चीज करना चाह रहे थे उसमे अकाउंट... नहीं।)\n[12s] AGENT: So is any plan coming up now?   (तो अभी कुछ आने वाला है प्लान कुछ?)\n[13s] CUSTOMER: No no, no plan.   (नहीं नहीं, कोई प्लान नहीं।)\n[15s] AGENT: Okay.   (ओके।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 7,
  "connected": 1,
  "audio_notes": "clear: The customer's speech is slightly muffled compared to the agent's.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "7 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer immediately says 'no requirement', try to hold the conversation for 30 seconds to complete basic profile verification for future contact.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a newly registered user, Mr. Joshi. The customer immediately stated the registration was for a different purpose and that they had no current or upcoming material requirement. The agent was unable to proceed with discovery and the call ended.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Mr. Joshi, good evening. Ronak Mehta speaking from JSW One. Your account was registered with us.\", \"comment\": \"The agent provided a warm, contextual opening that was not pushy.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any of the four required profile verification questions.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any of the eight required discovery questions as the customer shut down the call.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before any platform education could be attempted.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"After the customer stated they had no requirement, the agent did not schedule a specific callback date.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay.\", \"comment\": \"The call ended abruptly without a quote, scheduled callback, or platform walkthrough.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer immediately says 'no requirement', try to hold the conversation for 30 seconds to complete basic profile verification for future contact.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a newly registered user, Mr. Joshi. The customer immediately stated the registration was for a different purpose and that they had no current or upcoming material requirement. The agent was unable to proceed with discovery and the call ended.\"}",
  "error": null,
  "latency_ms": 26313,
  "input_tokens": 2839,
  "output_tokens": 666,
  "created_at": "2026-09-25 11:36:45",
  "sentiment": "negative",
  "sentiment_score": -0.433,
  "sentiment_confidence": "high",
  "pos": 0,
  "neg": 2,
  "lex_hits": 7,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.563,
  "agent_talk_sec": 7.6,
  "customer_talk_sec": 5.9,
  "dead_air_sec": 40.5,
  "longest_monologue_sec": 5.8,
  "agent_wpm": 252.6,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 3,
  "discovery_qs": 2,
  "words_agent": 32,
  "words_customer": 22,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178843748332",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.17,
      "end_s": 0.67,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178843748332",
      "idx": 1,
      "speaker": "agent",
      "start_s": 0.85,
      "end_s": 1.2,
      "text_en": "Hello.",
      "text_native": "हॅलो।"
    },
    {
      "ucid": "21112178843748332",
      "idx": 2,
      "speaker": "agent",
      "start_s": 1.47,
      "end_s": 6.88,
      "text_en": "Mr. Joshi, good evening. Ronak Mehta speaking from JSW One. Your account was registered with us. Were you planning for some material procurement?",
      "text_native": "जोशी जी, गुड इवनिंग। रोनक मेहता बात कर रहा हूं JSW One से। आपका अकाउंट रजिस्टर था हमारे पास। कुछ मटेरियल प्रोक्योरमेंट का देख प्लान कर रहे थे क्या?"
    },
    {
      "ucid": "21112178843748332",
      "idx": 3,
      "speaker": "customer",
      "start_s": 7.0,
      "end_s": 11.54,
      "text_en": "No no no, that system was different. We wanted to purchase something, in that the account... no.",
      "text_native": "नहीं नहीं नहीं, वो सिस्टम वो दूसरा था। हम कोई परचेस कोई चीज करना चाह रहे थे उसमे अकाउंट... नहीं।"
    },
    {
      "ucid": "21112178843748332",
      "idx": 4,
      "speaker": "agent",
      "start_s": 11.82,
      "end_s": 13.24,
      "text_en": "So is any plan coming up now?",
      "text_native": "तो अभी कुछ आने वाला है प्लान कुछ?"
    },
    {
      "ucid": "21112178843748332",
      "idx": 5,
      "speaker": "customer",
      "start_s": 13.36,
      "end_s": 14.26,
      "text_en": "No no, no plan.",
      "text_native": "नहीं नहीं, कोई प्लान नहीं।"
    },
    {
      "ucid": "21112178843748332",
      "idx": 6,
      "speaker": "agent",
      "start_s": 14.55,
      "end_s": 14.95,
      "text_en": "Okay.",
      "text_native": "ओके।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178843748332",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Mr. Joshi, good evening. Ronak Mehta speaking from JSW One. Your account was registered with us.",
      "comment": "The agent provided a warm, contextual opening that was not pushy."
    },
    {
      "ucid": "21112178843748332",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any of the four required profile verification questions."
    },
    {
      "ucid": "21112178843748332",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any of the eight required discovery questions as the customer shut down the call."
    },
    {
      "ucid": "21112178843748332",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any platform education could be attempted."
    },
    {
      "ucid": "21112178843748332",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "After the customer stated they had no requirement, the agent did not schedule a specific callback date."
    },
    {
      "ucid": "21112178843748332",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay.",
      "comment": "The call ended abruptly without a quote, scheduled callback, or platform walkthrough."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}