{
  "ucid": "21112178843731321",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 17:38:33",
  "end_time": "2026-09-03 17:39:42",
  "duration_sec": 69,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "Does_not_deal_Steel",
  "agent": "Kartikey Chauhan",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA07f92f81d8242b2cf06ff4d4dd9ff33d.mp3",
  "dial_status": null,
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  "excel_row": 975,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178843731321__DIA07f92f81d8242b2cf06ff4d4dd9ff33d.mp3",
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  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 50.04,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[5s] AGENT: Hello?\n[6s] CUSTOMER: Hello?\n[7s] AGENT: Uh sir, good evening. Karthikeya this side from JSW One MSME.\n[11s] CUSTOMER: Sir, one second, sorry.\n[13s] AGENT: Yeah, I'm talking from JSW One.\n[15s] CUSTOMER: Okay.\n[16s] AGENT: Yeah, you've registered this Manya Engineering Technology on our platform.\n[19s] CUSTOMER: Okay.\n[19s] AGENT: So, I wanted to know, do you procure steel as in raw material in your company?\n[23s] CUSTOMER: Okay.\n[24s] AGENT: Hmm. Do you purchase HR, CR, GP or any other steel segments?\n[28s] CUSTOMER: Uh, no sir, that uh cancel that uh because uh that PO is made cancel.\n[32s] AGENT: Hmm, okay. So you do not need the steel now?\n[35s] CUSTOMER: No, no, no, sir.\n[36s] AGENT: Okay.\n[38s] AGENT: Okay.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 16,
  "connected": 1,
  "audio_notes": "clear: The customer's grammar is slightly broken at times but the meaning is understandable.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "16 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "After introducing yourself, always verify you're speaking with the correct person for procurement before diving into their material needs.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registrant, Manya Engineering Technology. The agent attempted to discover their steel requirements, but the customer stated a recent purchase order was cancelled and they have no immediate need for steel. The call ended without any next steps being established.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir, good evening. Karthikeya this side from JSW One MSME.\", \"comment\": \"The agent provided a standard, professional opening and stated their company.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not attempt to verify any of the four basic profile details like contact person, role, or location.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Do you purchase HR, CR, GP or any other steel segments?\", \"comment\": \"The agent asked about product types but the call was terminated before any further discovery could be done, not meeting the threshold for a partial pass.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended before the agent had an opportunity to explain the platform's benefits.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"So you do not need the steel now?\", \"comment\": \"The agent confirmed there was no current requirement but failed to schedule a specific callback date to create a future opportunity.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a quote, a scheduled callback, or a platform walkthrough being agreed upon.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"After introducing yourself, always verify you're speaking with the correct person for procurement before diving into their material needs.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant, Manya Engineering Technology. The agent attempted to discover their steel requirements, but the customer stated a recent purchase order was cancelled and they have no immediate need for steel. The call ended without any next steps being established.\"}",
  "error": null,
  "latency_ms": 41284,
  "input_tokens": 2886,
  "output_tokens": 709,
  "created_at": "2026-09-25 11:37:02",
  "sentiment": "negative",
  "sentiment_score": -0.42,
  "sentiment_confidence": "high",
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  "neg": 6,
  "lex_hits": 16,
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  "sentiment_method": "0.6*lexical + 0.4*prior",
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      "text_en": "Uh sir, good evening. Karthikeya this side from JSW One MSME.",
      "text_native": "Uh sir, good evening. Karthikeya this side from JSW One MSME."
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    {
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      "text_en": "Sir, one second, sorry.",
      "text_native": "Sir, one second, sorry."
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      "text_en": "Yeah, I'm talking from JSW One.",
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      "text_en": "Okay.",
      "text_native": "Okay."
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    {
      "ucid": "21112178843731321",
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      "text_en": "Yeah, you've registered this Manya Engineering Technology on our platform.",
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    },
    {
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      "text_en": "Okay.",
      "text_native": "Okay."
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      "text_en": "So, I wanted to know, do you procure steel as in raw material in your company?",
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    {
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      "text_en": "Uh, no sir, that uh cancel that uh because uh that PO is made cancel.",
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      "text_native": "Hmm, okay. So you do not need the steel now?"
    },
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      "text_en": "Okay.",
      "text_native": "Okay."
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    {
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      "comment": "The agent provided a standard, professional opening and stated their company."
    },
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      "step_id": "NR2",
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      "questions_hit": 0,
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      "comment": "The agent did not attempt to verify any of the four basic profile details like contact person, role, or location."
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    {
      "ucid": "21112178843731321",
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      "comment": "The agent asked about product types but the call was terminated before any further discovery could be done, not meeting the threshold for a partial pass."
    },
    {
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      "step_id": "NR4",
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      "comment": "The call ended before the agent had an opportunity to explain the platform's benefits."
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    {
      "ucid": "21112178843731321",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
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      "questions_hit": null,
      "evidence": "So you do not need the steel now?",
      "comment": "The agent confirmed there was no current requirement but failed to schedule a specific callback date to create a future opportunity."
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    {
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      "step_id": "NR6",
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      "questions_hit": null,
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      "comment": "The call ended without a quote, a scheduled callback, or a platform walkthrough being agreed upon."
    }
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    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}