{
  "ucid": "21112178843696651",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 17:32:46",
  "end_time": "2026-09-03 17:33:26",
  "duration_sec": 40,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA567eeb6fd66aaa83f6370dd30fc25218.mp3",
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  "agent_status": null,
  "hangup_by": null,
  "excel_row": 978,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178843696651__DIA567eeb6fd66aaa83f6370dd30fc25218.mp3",
  "audio_bytes": 81216,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 27.072,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?\n[2s] AGENT: Hello.\n[3s] CUSTOMER: Yes?\n[3s] AGENT: Hello. Is this Mr. Vishesh?\n[5s] CUSTOMER: Yes.\n[6s] AGENT: Uh sir, this is Anupreeti from JSW One.\n[8s] CUSTOMER: Yes, please tell me ma'am.\n[10s] AGENT: Uh sir, I wanted to know like whether you are having any requirement in MS sheet.\n[13s] CUSTOMER: Not as of now, ma'am. Can you please call me after half an hour? I'm just in the middle of having my lunch.\n[17s] AGENT: Sure. I'll yeah, sure. Thank you.\n[19s] CUSTOMER: Thank you.",
  "language": "English",
  "languages": "[\"English\"]",
  "turn_count": 11,
  "connected": 1,
  "audio_notes": "clear: There is a slight echo on the customer's side, but it does not affect transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "11 turns, clean transcript (0% inaudible)",
  "band_language": "English",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 4.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\"]",
  "pitch_coaching_note": "When opening a call, follow the script structure to welcome the customer and verify their profile before asking about requirements, as this builds rapport and prevents early call terminations.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted a new registrant, Mr. Vishesh. The customer immediately stated he was in the middle of lunch and requested a callback in half an hour. The agent agreed to the callback time and ended the call. No business details were discussed.",
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  "error": null,
  "latency_ms": 28314,
  "input_tokens": 2800,
  "output_tokens": 715,
  "created_at": "2026-09-25 11:36:54",
  "sentiment": "positive",
  "sentiment_score": 0.308,
  "sentiment_confidence": "high",
  "pos": 10,
  "neg": 1,
  "lex_hits": 8,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.542,
  "agent_talk_sec": 8.4,
  "customer_talk_sec": 7.1,
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  "longest_monologue_sec": 2.9,
  "agent_wpm": 257.1,
  "interruptions": 0,
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  "customer_turns": 6,
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      "idx": 0,
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      "start_s": 0.51,
      "end_s": 1.1,
      "text_en": "Hello?",
      "text_native": "Hello?"
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      "ucid": "21112178843696651",
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      "ucid": "21112178843696651",
      "idx": 2,
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      "start_s": 2.58,
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      "text_en": "Yes?",
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    {
      "ucid": "21112178843696651",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.0,
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      "text_en": "Hello. Is this Mr. Vishesh?",
      "text_native": "Hello. Is this Mr. Vishesh?"
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      "ucid": "21112178843696651",
      "idx": 4,
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      "text_en": "Yes.",
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      "ucid": "21112178843696651",
      "idx": 5,
      "speaker": "agent",
      "start_s": 5.66,
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      "text_en": "Uh sir, this is Anupreeti from JSW One.",
      "text_native": "Uh sir, this is Anupreeti from JSW One."
    },
    {
      "ucid": "21112178843696651",
      "idx": 6,
      "speaker": "customer",
      "start_s": 7.8,
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      "text_en": "Yes, please tell me ma'am.",
      "text_native": "Yes, please tell me ma'am."
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    {
      "ucid": "21112178843696651",
      "idx": 7,
      "speaker": "agent",
      "start_s": 9.58,
      "end_s": 12.5,
      "text_en": "Uh sir, I wanted to know like whether you are having any requirement in MS sheet.",
      "text_native": "Uh sir, I wanted to know like whether you are having any requirement in MS sheet."
    },
    {
      "ucid": "21112178843696651",
      "idx": 8,
      "speaker": "customer",
      "start_s": 12.8,
      "end_s": 16.8,
      "text_en": "Not as of now, ma'am. Can you please call me after half an hour? I'm just in the middle of having my lunch.",
      "text_native": "Not as of now, ma'am. Can you please call me after half an hour? I'm just in the middle of having my lunch."
    },
    {
      "ucid": "21112178843696651",
      "idx": 9,
      "speaker": "agent",
      "start_s": 16.9,
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      "text_en": "Sure. I'll yeah, sure. Thank you.",
      "text_native": "Sure. I'll yeah, sure. Thank you."
    },
    {
      "ucid": "21112178843696651",
      "idx": 10,
      "speaker": "customer",
      "start_s": 18.6,
      "end_s": 19.2,
      "text_en": "Thank you.",
      "text_native": "Thank you."
    }
  ],
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    {
      "ucid": "21112178843696651",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
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      "questions_hit": null,
      "evidence": "Uh sir, I wanted to know like whether you are having any requirement in MS sheet.",
      "comment": "The agent immediately asked for a requirement instead of providing a warm welcome or positioning as a helper."
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    {
      "ucid": "21112178843696651",
      "step_id": "NR2",
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      "questions_hit": 1,
      "evidence": "Is this Mr. Vishesh?",
      "comment": "Only the customer's name was verified before the call was cut short; this is below the threshold of 2 questions for a 'partial' score."
    },
    {
      "ucid": "21112178843696651",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any discovery questions could be asked."
    },
    {
      "ucid": "21112178843696651",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended before any platform education could be provided."
    },
    {
      "ucid": "21112178843696651",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sure. I'll yeah, sure.",
      "comment": "After the customer stated no current requirement, a specific callback time ('after half an hour') was agreed upon."
    },
    {
      "ucid": "21112178843696651",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sure. I'll yeah, sure. Thank you.",
      "comment": "The call ended with a specific callback time agreed, which is one of the three valid closure outcomes."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education"
  ],
  "objection_phrases_list": []
}