{
  "ucid": "21112178843685341",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 17:30:53",
  "end_time": "2026-09-03 17:31:43",
  "duration_sec": 50,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Anupreeti Mahadik",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA2ca7d7a99b0eae7b44a513d5d1956fa9.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 979,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178843685341__DIA2ca7d7a99b0eae7b44a513d5d1956fa9.mp3",
  "audio_bytes": 66528,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 22.176,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[1s] CUSTOMER: Hello?   (हेलो?)\n[1s] AGENT: Hello, is this Rishikesh sir speaking?   (हेलो, ऋषिकेश सर बोलता है?)\n[3s] CUSTOMER: Yes, speaking.   (हां जी, बोल रहा हूं।)\n[4s] AGENT: Sir, this is Anukriti calling from JSW One.   (सर, अनुकृति बात कर रही हूं JSW One से।)\n[6s] CUSTOMER: Yes, tell me.   (हां जी, बोलिए।)\n[7s] AGENT: Sir, I wanted to know if you have any requirement for MS sheet?   (सर, कोई requirement है क्या जानना था आपका MS sheet में?)\n[10s] CUSTOMER: Uh ma'am, no ma'am, no requirement, the one I had ma'am, that's done, it's completed.   (अह मैम, नहीं मैम, कोई भी requirement, जो एक था मैम वो हो गया, complete हो गया मेरा।)\n[14s] AGENT: Okay. That's fine, sir. Thank you.   (Okay. चलेगा सर। Thank you.)\n[16s] CUSTOMER: Okay, sure, thank you.",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 9,
  "connected": 1,
  "audio_notes": "clear: The agent's voice is slightly softer than the customer's, but both are clearly audible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "9 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 0.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR1 Warm welcome opener\", \"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer says they have no current requirement, you must try to schedule a specific date for a future callback instead of immediately ending the call.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent called a newly registered contact and immediately asked for a requirement. The customer stated they had a requirement recently but it was already fulfilled and they have no current need. The agent accepted this and ended the call without attempting any discovery or scheduling a future follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The opener was a direct sales question, not a warm welcome positioning the agent as a helper for a new registration.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No profile verification questions were asked before the customer shut down the call.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The call ended before any discovery questions could be asked.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The platform's value proposition was not explained.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Sir, I wanted to know if you have any requirement for MS sheet?\", \"comment\": \"The agent asked for a requirement but did not schedule a specific callback date when the customer said no.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a quote, a specific callback date, or a walkthrough scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current requirement, you must try to schedule a specific date for a future callback instead of immediately ending the call.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a newly registered contact and immediately asked for a requirement. The customer stated they had a requirement recently but it was already fulfilled and they have no current need. The agent accepted this and ended the call without attempting any discovery or scheduling a future follow-up.\"}",
  "error": null,
  "latency_ms": 34692,
  "input_tokens": 2876,
  "output_tokens": 666,
  "created_at": "2026-09-25 11:37:05",
  "sentiment": "neutral",
  "sentiment_score": 0.014,
  "sentiment_confidence": "high",
  "pos": 10,
  "neg": 6,
  "lex_hits": 8,
  "objection_phrases": "[\"rejection\"]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.535,
  "agent_talk_sec": 7.6,
  "customer_talk_sec": 6.6,
  "dead_air_sec": 35.8,
  "longest_monologue_sec": 2.7,
  "agent_wpm": 260.5,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 5,
  "discovery_qs": 2,
  "words_agent": 33,
  "words_customer": 25,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178843685341",
      "idx": 0,
      "speaker": "customer",
      "start_s": 0.57,
      "end_s": 1.01,
      "text_en": "Hello?",
      "text_native": "हेलो?"
    },
    {
      "ucid": "21112178843685341",
      "idx": 1,
      "speaker": "agent",
      "start_s": 1.29,
      "end_s": 2.58,
      "text_en": "Hello, is this Rishikesh sir speaking?",
      "text_native": "हेलो, ऋषिकेश सर बोलता है?"
    },
    {
      "ucid": "21112178843685341",
      "idx": 2,
      "speaker": "customer",
      "start_s": 2.79,
      "end_s": 3.56,
      "text_en": "Yes, speaking.",
      "text_native": "हां जी, बोल रहा हूं।"
    },
    {
      "ucid": "21112178843685341",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.79,
      "end_s": 5.84,
      "text_en": "Sir, this is Anukriti calling from JSW One.",
      "text_native": "सर, अनुकृति बात कर रही हूं JSW One से।"
    },
    {
      "ucid": "21112178843685341",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.26,
      "end_s": 6.86,
      "text_en": "Yes, tell me.",
      "text_native": "हां जी, बोलिए।"
    },
    {
      "ucid": "21112178843685341",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.07,
      "end_s": 9.8,
      "text_en": "Sir, I wanted to know if you have any requirement for MS sheet?",
      "text_native": "सर, कोई requirement है क्या जानना था आपका MS sheet में?"
    },
    {
      "ucid": "21112178843685341",
      "idx": 6,
      "speaker": "customer",
      "start_s": 10.05,
      "end_s": 13.83,
      "text_en": "Uh ma'am, no ma'am, no requirement, the one I had ma'am, that's done, it's completed.",
      "text_native": "अह मैम, नहीं मैम, कोई भी requirement, जो एक था मैम वो हो गया, complete हो गया मेरा।"
    },
    {
      "ucid": "21112178843685341",
      "idx": 7,
      "speaker": "agent",
      "start_s": 14.23,
      "end_s": 15.8,
      "text_en": "Okay. That's fine, sir. Thank you.",
      "text_native": "Okay. चलेगा सर। Thank you."
    },
    {
      "ucid": "21112178843685341",
      "idx": 8,
      "speaker": "customer",
      "start_s": 16.0,
      "end_s": 17.06,
      "text_en": "Okay, sure, thank you.",
      "text_native": "Okay, sure, thank you."
    }
  ],
  "steps": [
    {
      "ucid": "21112178843685341",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The opener was a direct sales question, not a warm welcome positioning the agent as a helper for a new registration."
    },
    {
      "ucid": "21112178843685341",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No profile verification questions were asked before the customer shut down the call."
    },
    {
      "ucid": "21112178843685341",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The call ended before any discovery questions could be asked."
    },
    {
      "ucid": "21112178843685341",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The platform's value proposition was not explained."
    },
    {
      "ucid": "21112178843685341",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Sir, I wanted to know if you have any requirement for MS sheet?",
      "comment": "The agent asked for a requirement but did not schedule a specific callback date when the customer said no."
    },
    {
      "ucid": "21112178843685341",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call ended without a quote, a specific callback date, or a walkthrough scheduled."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR1 Warm welcome opener",
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": [
    "rejection"
  ]
}