Call 21112178843659882 2026-09-03 · Sajal Bhaskar · 0:40
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_Inte_MFG_M1_3_NoEnq_Sep26 | No_requirement | full conversation 7 turns, clean transcript (0% inaudible) | Hindi | 7 | new_registration (campaign_name:medium) |
Audio: noisy: Background conversation is audible, especially on the agent's side, but it does not significantly hinder transcription.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
1.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
0.03
confidence high · +2/−1
from 8 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−3.0 pts
Full discovery (8 Qs)
The agent did not ask any discovery questions after the customer's initial brush-off.
training gap
Nobody in the data does this step well, so this is a training gap for the floor rather than a personal one.
−2.0 pts
First opportunity identified
The customer stated no requirement, but the agent failed to schedule a specific callback date, leaving it open-ended.
How Anupreeti Mahadik did it on a
8.5/10 call —
Tell me the width and this, I will send the rate accordingly. As it is.
−2.0 pts
Closure - one of three outcomes
The call did not end with one of the three required outcomes; it ended with a generic 'let me know'.
How Anupreeti Mahadik did it on a
8.5/10 call —
I will send it to you on WhatsApp. And also give me this, give me the estimate itself then, immediately.
did well
Warm welcome opener
I was calling from JSW One, sir. Good evening, sir.
Summary
The agent introduced themself from JSW One. The customer immediately stated they had no current requirement. The agent accepted this and ended the call without attempting any discovery or scheduling a specific follow-up.
Coaching
When a customer immediately says they have no requirement, you must still attempt to ask at least one discovery question to qualify them for the future.
Missed:
NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| NR1 Warm welcome opener | 1 | pass | – | 1.0 | I was calling from JSW One, sir. Good evening, sir. The agent gave a polite, standard opening and identified the company. |
| NR2 Verify basic profile (4 Qs) | 1 | fail | 0 | 0.0 |
The customer immediately stated no requirement, and the agent did not attempt to ask any verification questions. |
| NR3 Full discovery (8 Qs) | 3 | fail | 0 | 0.0 |
The agent did not ask any discovery questions after the customer's initial brush-off. |
| NR4 Platform education | 1 | fail | – | 0.0 |
No discovery was done, so no platform education was provided. |
| NR5 First opportunity identified | 2 | fail | – | 0.0 | If there is a requirement, let me know. The customer stated no requirement, but the agent failed to schedule a specific callback date, leaving it open-ended. |
| NR6 Closure - one of three outcomes | 2 | fail | – | 0.0 |
The call did not end with one of the three required outcomes; it ended with a generic 'let me know'. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.568 | 5.4s | 4.1s | 30.5s | 1.9s | 288.9 | 0 | 4 | 3 | 1 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
agent
2.8s
Hello Saurabh ji?
हेलो सौरभ जी?
customer
4.2s
Hello, where are you calling from?
हेलो, कहां से बात कर रहे हो?
agent
5.6s
I was calling from JSW One, sir. Good evening, sir.
JSW One से बात कर रहा था सर। Good evening सर।
customer
7.6s
Good evening. I am not looking for anything right now at the moment.
Good evening. हमें तो अभी कुछ दिख रहा नहीं फिलहाल में।
agent
10.2s
Okay, okay. Okay.
अच्छा अच्छा। Okay.
customer
11.6s
Okay okay.
agent
12.2s
Okay sir. If there is a requirement, let me know.
ठीक है सर। रहेगा तो बताइएगा।