{
  "ucid": "21112178843659882",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 17:26:38",
  "end_time": "2026-09-03 17:27:18",
  "duration_sec": 40,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "No_requirement",
  "agent": "Sajal Bhaskar",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAc0f1db3120edbbc9cd63b3e344867797.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 981,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "gs://ozontel_transcript_analyser/data/audio/21112178843659882__DIAc0f1db3120edbbc9cd63b3e344867797.mp3",
  "audio_bytes": 54864,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-24 11:52:36.999815+00",
  "audio_secs": 18.288,
  "source_file": "Monthly_Calls_Transcript.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[3s] AGENT: Hello Saurabh ji?   (हेलो सौरभ जी?)\n[4s] CUSTOMER: Hello, where are you calling from?   (हेलो, कहां से बात कर रहे हो?)\n[6s] AGENT: I was calling from JSW One, sir. Good evening, sir.   (JSW One से बात कर रहा था सर। Good evening सर।)\n[8s] CUSTOMER: Good evening. I am not looking for anything right now at the moment.   (Good evening. हमें तो अभी कुछ दिख रहा नहीं फिलहाल में।)\n[10s] AGENT: Okay, okay. Okay.   (अच्छा अच्छा। Okay.)\n[12s] CUSTOMER: Okay okay.\n[12s] AGENT: Okay sir. If there is a requirement, let me know.   (ठीक है सर। रहेगा तो बताइएगा।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 7,
  "connected": 1,
  "audio_notes": "noisy: Background conversation is audible, especially on the agent's side, but it does not significantly hinder transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "7 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer immediately says they have no requirement, you must still attempt to ask at least one discovery question to qualify them for the future.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent introduced themself from JSW One. The customer immediately stated they had no current requirement. The agent accepted this and ended the call without attempting any discovery or scheduling a specific follow-up.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"I was calling from JSW One, sir. Good evening, sir.\", \"comment\": \"The agent gave a polite, standard opening and identified the company.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The customer immediately stated no requirement, and the agent did not attempt to ask any verification questions.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any discovery questions after the customer's initial brush-off.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No discovery was done, so no platform education was provided.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"If there is a requirement, let me know.\", \"comment\": \"The customer stated no requirement, but the agent failed to schedule a specific callback date, leaving it open-ended.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call did not end with one of the three required outcomes; it ended with a generic 'let me know'.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer immediately says they have no requirement, you must still attempt to ask at least one discovery question to qualify them for the future.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent introduced themself from JSW One. The customer immediately stated they had no current requirement. The agent accepted this and ended the call without attempting any discovery or scheduling a specific follow-up.\"}",
  "error": null,
  "latency_ms": 24697,
  "input_tokens": 2792,
  "output_tokens": 674,
  "created_at": "2026-09-25 11:37:08",
  "sentiment": "neutral",
  "sentiment_score": 0.03,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 1,
  "lex_hits": 8,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.568,
  "agent_talk_sec": 5.4,
  "customer_talk_sec": 4.1,
  "dead_air_sec": 30.5,
  "longest_monologue_sec": 1.9,
  "agent_wpm": 288.9,
  "interruptions": 0,
  "agent_turns": 4,
  "customer_turns": 3,
  "discovery_qs": 1,
  "words_agent": 26,
  "words_customer": 21,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178843659882",
      "idx": 0,
      "speaker": "agent",
      "start_s": 2.83,
      "end_s": 3.83,
      "text_en": "Hello Saurabh ji?",
      "text_native": "हेलो सौरभ जी?"
    },
    {
      "ucid": "21112178843659882",
      "idx": 1,
      "speaker": "customer",
      "start_s": 4.24,
      "end_s": 5.5,
      "text_en": "Hello, where are you calling from?",
      "text_native": "हेलो, कहां से बात कर रहे हो?"
    },
    {
      "ucid": "21112178843659882",
      "idx": 2,
      "speaker": "agent",
      "start_s": 5.6,
      "end_s": 7.54,
      "text_en": "I was calling from JSW One, sir. Good evening, sir.",
      "text_native": "JSW One से बात कर रहा था सर। Good evening सर।"
    },
    {
      "ucid": "21112178843659882",
      "idx": 3,
      "speaker": "customer",
      "start_s": 7.62,
      "end_s": 10.0,
      "text_en": "Good evening. I am not looking for anything right now at the moment.",
      "text_native": "Good evening. हमें तो अभी कुछ दिख रहा नहीं फिलहाल में।"
    },
    {
      "ucid": "21112178843659882",
      "idx": 4,
      "speaker": "agent",
      "start_s": 10.16,
      "end_s": 11.04,
      "text_en": "Okay, okay. Okay.",
      "text_native": "अच्छा अच्छा। Okay."
    },
    {
      "ucid": "21112178843659882",
      "idx": 5,
      "speaker": "customer",
      "start_s": 11.56,
      "end_s": 12.0,
      "text_en": "Okay okay.",
      "text_native": "Okay okay."
    },
    {
      "ucid": "21112178843659882",
      "idx": 6,
      "speaker": "agent",
      "start_s": 12.24,
      "end_s": 13.8,
      "text_en": "Okay sir. If there is a requirement, let me know.",
      "text_native": "ठीक है सर। रहेगा तो बताइएगा।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178843659882",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "I was calling from JSW One, sir. Good evening, sir.",
      "comment": "The agent gave a polite, standard opening and identified the company."
    },
    {
      "ucid": "21112178843659882",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The customer immediately stated no requirement, and the agent did not attempt to ask any verification questions."
    },
    {
      "ucid": "21112178843659882",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any discovery questions after the customer's initial brush-off."
    },
    {
      "ucid": "21112178843659882",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No discovery was done, so no platform education was provided."
    },
    {
      "ucid": "21112178843659882",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "If there is a requirement, let me know.",
      "comment": "The customer stated no requirement, but the agent failed to schedule a specific callback date, leaving it open-ended."
    },
    {
      "ucid": "21112178843659882",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The call did not end with one of the three required outcomes; it ended with a generic 'let me know'."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}