21112178843602481 · Call

Call 21112178843602481 2026-09-03 · sudeeps · 6:07

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	General Enquiry	full conversation 91 turns, clean transcript (0% inaudible)	Marathi	91	new_registration (campaign_name:medium)

Audio: noisy: Background chatter is present on the customer's side, but the main speakers are clear.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

7.0/10

short or unclear

USP relevance: none

2 · Customer quality

the LEAD we handed over

0 /4 flags

clean lead

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.35

confidence high · +10/−2 from 25 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−1.5 pts Full discovery (8 Qs) The agent asked about business type, end application, preferred brands, and payment terms, but missed asking about monthly tonnage and past history with JSW.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−1.0 pts Platform education The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stockyard availability.

How Sajal Bhaskar did it on a 10.0/10 call —

मतलब ये जो मैं रेट बताया 63100 ये हमारी लोडिंग के साथ है...एक्स्ट्रा जो जो रह गया है इसमें बताना वो 18% GST जो लग एक्स्ट्रा लगता है और ट्रांसपोर्टेशन का खर्चा जितना लगता है, दैट्स इट।

−0.5 pts Verify basic profile (4 Qs) The agent confirmed the company name and procurement city, and the customer's role was implied, but failed to verify the best contact details for quotes.

How Sajal Bhaskar did it on a 10.0/10 call —

आपका सर ये अकाउंट Arjun Enterprise रिसेंटली रजिस्टर हुआ था... [Customer:] ये मेरा खुद का है ना... तलोज़ा से करोगे तो 63100 चल रहा था... मैं दूसरे नंबर से WhatsApp करता हूं, वो वाला कर लीजिएगा।

did well

Warm welcome opener

[10s] AGENT: Yes sir, your company AMK Construction was registered on our portal for Aurangabad. Just wanted to understand sir, do you have any requir

First opportunity identified

[116s] AGENT: Okay. And tell me your sizes. The 10 tons, is it in a single size or mixed sizes?

Summary

The customer, a construction company, has an immediate 10-ton requirement for secondary TMT for a temple project, with a total potential of 100 tons. The agent captured detailed specs and promised a quote. A key discussion point was the customer's request for 30-day credit versus JSW One's 100% advance policy, with the customer agreeing to review the quote before deciding.

Coaching

You captured the immediate requirement well, but you missed the opportunity to educate the customer on the platform's value and conduct deeper discovery on their total monthly needs.

Missed: NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	[10s] AGENT: Yes sir, your company AMK Construction was registered on our portal for Aurangabad. Just wanted to understand sir, do you have any requirement for TMT or cement right now? The agent correctly referenced the portal registration and positioned the call as an inquiry about requirements.
NR2 Verify basic profile (4 Qs)	1	partial	3	0.5	[2s] AGENT: Hello, uh, AMK Construction? The agent confirmed the company name and procurement city, and the customer's role was implied, but failed to verify the best contact details for quotes.
NR3 Full discovery (8 Qs)	3	partial	4	1.5	[174s] AGENT: What kind of construction is it? What are you going to build? The agent asked about business type, end application, preferred brands, and payment terms, but missed asking about monthly tonnage and past history with JSW.
NR4 Platform education	1	fail	–	0.0	The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stockyard availability.
NR5 First opportunity identified	2	pass	–	2.0	[116s] AGENT: Okay. And tell me your sizes. The 10 tons, is it in a single size or mixed sizes? The agent identified an immediate requirement and proceeded to capture the full specifications in detail, including quantity, sizes, and grade.
NR6 Closure - one of three outcomes	2	pass	–	2.0	[182s] AGENT: I will send you the quotation sir in a little while, okay? The call ended with a clear commitment to send a quote, which the customer accepted.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.596	83.8s	56.9s	226.3s	5.5s	307.9	0	44	46	34

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

agent

0.4s

Hello?

हॅलो?

customer

1.6s

Hello.

हॅलो.

agent

2.4s

Hello, uh, AMK Construction?

हॅलो, अ, AMK Construction?

customer

4.8s

Hello?

हॅलो?

customer

5.8s

Yes.

हां.

agent

6.5s

Uh sir Sudhir here from JSW One MSME Jindal Steel.

अ सर सुधीर हिअर फ्रॉम JSW One MSME जिंदाल स्टील.

customer

9.4s

Hello?

हॅलो?

agent

10.0s

Yes sir, your company AMK Construction was registered on our portal for Aurangabad. Just wanted to understand sir, do you have any requirement for TMT or cement right now?

येस सर, ये आपका कंपनी AMK Construction रजिस्टर्ड था पोर्टल पर हमारा औरंगाबाद के लिए. जस्ट वॉन्टेड टू अंडरस्टैंड सर अभी ये TMT और सीमेंट में कुछ रिक्वायरमेंट है आपको?

customer

16.0s

Hello?

हॅलो?

agent

17.4s

TMT, are you planning any procurement for TMT, sir?

TMT, TMT में कुछ प्लानिंग कर रहे हो सर प्रोक्योरमेंट का?

customer

20.2s

For TMT? Yes.

TMT के? हां.

customer

21.2s

Yes, I am doing it.

हां कर रहा हूं ना.

agent

22.4s

I am asking this, sir, do you have any requirement for TMT?

मैं ये पूछ रहा हूं सर, आपको TMT में कुछ रिक्वायरमेंट है क्या?

customer

25.2s

In TMT?

TMT में?

agent

26.2s

Yes.

हां.

customer

27.0s

Okay, which company are you from?

अच्छा, कौन सी कंपनी की तरफ से आप?

agent

28.6s

I am calling from JSW One, Jindal Steel.

मैं JSW One से बोल रहा हूं, जिंदाल स्टील.

customer

30.8s

Okay, okay. Uh, we will need it at the Verul site, 10 tons.

अच्छा अच्छा. अ वो वेरूळ के साईट पे लगने वाला है हमको, 10 ton.

agent

34.0s

10 tons, and when do you need to take it, sir?

10 ton, और कभी लेना है सर इसको?

customer

35.8s

We should need it in two-three days.

अभी दो-तीन दिन में लगना चाहिए हमको.

agent

38.2s

Okay, so you're saying you'll finalize it by Monday, correct?

अच्छा, मतलब Monday तक फायनल करोगे ऐसा बोल रहे हो आप, बराबर?

customer

40.4s

No, no, I am going to finalize it tomorrow.

नहीं नहीं, फायनल तो कल करने वाला हूं मैं.

agent

42.6s

Okay, so then do you want its quotation in primary or secondary?

अच्छा, तो फिर आपको मैं इसका कोटेशन प्रायमरी में चाहिए, सेकंडरी में चाहिए आपको?

customer

45.4s

I want it in secondary.

सेकंडरी में चाहिए.

agent

46.8s

In secondary. In secondary, which make is approved? Do you have the name? Bhagwati, Kalika, Gajkesari?

सेकंडरी में. सेकंडरी में कौनसा मेक अप्रूव्ड है? नाम है आपके पास? भगवती, कालिका, गजकेसरी?

customer

50.0s

Huh?

हं?

agent

50.6s

Bhagwati, Kalika, Gajkesari, which one do you want?

भगवती, कालिका, गजकेसरी, कौनसा चाहिए आपको?

customer

53.0s

Any will do, whichever is available with you at a competitive rate will work.

कोई सा भी चलेगा, जो आपके पास कंपेरेटिव में अवेलेबल है वो चलेगा ना.

agent

56.2s

Okay, okay, okay. And when... what are your payment terms, sir?

ठीक है, ठीक है, ठीक है. और कभी पेमेंट टर्म्स कैसे रहता है सर आपका?

customer

59.0s

Payment in 30 days.

पेमेंट 30 days में.

agent

60.4s

Sir, our payment term is 100% advance. Will that work for you?

सर, हमारा पेमेंट टर्म्स 100% एडवांस रहता है. चलेगा आपको?

customer

63.2s

100% advance?

100% एडवांस?

agent

64.6s

Yes.

हां.

customer

65.6s

Okay.

अच्छा.

customer

67.2s

Give the rate then.

रेट तो दो.

customer

68.4s

What are your rates for advance payment?

एडवांस के रेट क्या है आपके पास?

agent

70.0s

That's what I'm saying. I'll have to put an inquiry in the system. You tell me, where will the delivery address be?

मैं वही बोल रहा हूं. मेरेको सिस्टम में इन्क्वायरी डालना पड़ेगा. आप मुझे बताओ ये डिलिव्हरी ऍड्रेस कहां पे रहेगा?

customer

74.0s

Ghrushneshwar Temple, Ellora.

घृष्णेश्वर मंदिर, एलोरा.

agent

76.4s

Where is this located?

कहां पे आया ये?

customer

77.6s

Sambhaji Nagar, Verul.

संभाजी नगर, वेरूळ.

agent

79.8s

Okay.

ओके.

agent

81.6s

What will be its pincode, sir? 431001?

पिन कोड क्या रहेगा सर इसका? 431001?

customer

83.8s

No, what's the pincode, one minute, pincode

नहीं, पिन कोड क्या, एक मिनिट, पिन कोड

agent

98.8s

Hello?

हॅलो?

customer

99.8s

One minute, I'm telling you.

एक मिनिट, बता रहा हूं.

unknown

102.0s

Trailer?

ट्रेलर?

customer

104.0s

431102.

agent

106.0s

431

agent

107.4s

102.

customer

108.0s

102.

agent

108.6s

It's in Sambhaji Nagar, right sir?

संभाजी नगर मध्ये आहे ना सर हे?

customer

110.6s

No, Verul. It's a bit far from Sambhaji Nagar.

नाही, वेरूळ. संभाजी नगर पासून थोडं लांब आहे.

agent

112.6s

Okay. Isn't it Ghrushneshwar Jyotirling?

अच्छा. घृष्णेश्वर ज्योतिर्लिंग नाही का?

customer

114.2s

Yes, yes, yes, Ghrushneshwar, okay.

हां हां हां, घृष्णेश्वर, ओके.

agent

115.8s

Okay. And tell me your sizes. The 10 tons, is it in a single size or mixed sizes?

ठीक आहे. आणि आपली साईजेस सांगा. 10 ton जे आहे ते सिंगल साईज मध्ये आहे का मिक्स साईज मध्ये?

customer

118.8s

It's in mixed sizes.

मिक्स साईज मध्ये आहे.

agent

120.0s

How much 8 mm is needed?

8 mm किती लागतंय?

customer

121.8s

One minute.

एक मिनिट.

customer

128.4s

8 mm 3.42 ton.

agent

130.4s

3.42. 10 mm?

customer

131.8s

10 mm 1.57.

agent

133.6s

1.57. 12 mm?

customer

135.4s

7.14.

agent

136.8s

7.14. Done, it's almost 10 tons, correct?

7.14. झालं, 10 ton झालं ऑलमोस्ट, बराबर?

customer

139.2s

Yes, the rest is there, no. A little... 16 mm 0.5 ton.

हां, ते बाकीचं आहे ना. थोडं 16 mm 0.5 ton.

agent

141.6s

0.5 ton. Okay. And is there anything else?

0.5 ton. ओके. आणि अजून आहे का काय?

customer

143.2s

20 mm 0.72 ton.

agent

145.2s

0.72 ton. Okay. In bent form

0.72 ton. ठीक आहे. बेंट फॉर्म मध्ये

customer

147.2s

25 mm 1.26.

agent

148.8s

1.26. If you get it in bent form, will that be okay?

1.26. बेंट फॉर्म मध्ये भेटलं तर चालेल ना?

customer

150.8s

No, even if it's in straight form, it will work for me.

नाही, स्ट्रेट फॉर्म मध्ये असलं तरी चालणार मला.

agent

153.0s

In straight form sir, our vehicle is of 40 tons, no. Our quantity is less. So in bent form, how... another... I can send it to you in retail.

स्ट्रेट फॉर्म मध्ये सर, तुम्ही गाडी आपली 40 टनाची असते ना. क्वांटिटी कमी आहे आपली. मग बेंट फॉर्म मध्ये कसं, दुसरं रिटेल मध्ये मला पाठवता येतं तुम्हाला.

customer

158.8s

Correct, send it like that then.

बरोबर, तसं पाठवा ना.

agent

160.0s

Yes, I will now see, for this, either Bhagwati or Gajkesari, a rate for one of the two will be good for you. Do you need grade 550D or 550?

हां, मी आता तुम्हाला एक बघतो, ह्याच्यासाठी आहे ना भगवती नाहीतर मग गजकेसरी, दोघांपैकी एक रेट तुम्हाला चांगला राहील. ग्रेड पाहिजे 550D की 550 पाहिजे?

customer

165.2s

Which one?

कोणचा?

agent

166.0s

Grade, grade. What will be the TMT grade? Is it 550D or do you just want 550?

ग्रेड, ग्रेड. TMT ची ग्रेड काय राहणार? 550D आहे की 550 च पाहिजे?

customer

169.0s

What's the difference between the two?

काय फरक आहे दोन्ही मध्ये?

agent

170.4s

There's a difference in ductility, sir. 550D will be better for you.

डक्टिलिटीचा फरक आहे हो सर. 550D बेटर राहील तुमच्यासाठी.

customer

173.2s

Okay.

अच्छा.

agent

173.8s

What kind of construction is it? What are you going to build?

कन्स्ट्रक्शन कसला आहे? काय बनवणार आहे?

customer

175.4s

It's temple work for us. The temple we are building for Kumbh Mela, for Ghrushneshwar.

मंदिरचं काम आहे आमचं. कुंभमेळासाठी जे मंदिर बनवतो आम्ही, घृष्णेश्वरासाठीचं.

agent

179.8s

Okay okay okay. It's a temple renovation.

ओके ओके ओके. मंदिरचं रिनोवेशन आहे.

agent

182.0s

Okay. It will work. I will send you the quotation sir in a little while, okay?

ठीक आहे. चालेल. मी तुम्हाला कोटेशन पाठवतो सर थोड्या टाइम मध्ये, है ना?

customer

184.6s

I will need 100 tons of material, okay sir, give the quotation accordingly.

मला 100 ton माल लागणार आहे बरं का सर, त्या हिशोबाने कोटेशन द्या.

agent

187.4s

Oh yes, definitely, definitely. Will do.

ओ हो, नक्की नक्की. चालेल.

customer

189.2s

Where is yours located?

आपलं कुठं आहे?

agent

190.2s

I am currently speaking from the Mumbai head office, sir. I will get your delivery done either from Pune, or else from Taloja.

मी सध्या मुंबई हेड ऑफिसमधनं बोलतोय सर. आपली डिलिव्हरी मी एक तर पुण्यावरून करेन नाहीतर मग तळोजावरून.

customer

194.8s

Okay, correct.

अच्छा, बरोबर.

agent

196.2s

Okay. Will do. Thank you.

ठीक आहे. चालेल. थँक्यू.

customer

197.6s

Send it.

पाठवा.

agent

198.8s

Yes.

हो.