{
  "ucid": "21112178843602481",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 17:17:04",
  "end_time": "2026-09-03 17:23:11",
  "duration_sec": 367,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "sudeeps",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAbef92bd03aa3c2f218962fbb1d343c29.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
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  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178843602481__DIAbef92bd03aa3c2f218962fbb1d343c29.mp3",
  "audio_bytes": 1044360,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 348.12,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[0s] AGENT: Hello?   (हॅलो?)\n[2s] CUSTOMER: Hello.   (हॅलो.)\n[2s] AGENT: Hello, uh, AMK Construction?   (हॅलो, अ, AMK Construction?)\n[5s] CUSTOMER: Hello?   (हॅलो?)\n[6s] CUSTOMER: Yes.   (हां.)\n[6s] AGENT: Uh sir Sudhir here from JSW One MSME Jindal Steel.   (अ सर सुधीर हिअर फ्रॉम JSW One MSME जिंदाल स्टील.)\n[9s] CUSTOMER: Hello?   (हॅलो?)\n[10s] AGENT: Yes sir, your company AMK Construction was registered on our portal for Aurangabad. Just wanted to understand sir, do you have any requirement for TMT or cement right now?   (येस सर, ये आपका कंपनी AMK Construction रजिस्टर्ड था पोर्टल पर हमारा औरंगाबाद के लिए. जस्ट वॉन्टेड टू अंडरस्टैंड सर अभी ये TMT और सीमेंट में कुछ रिक्वायरमेंट है आपको?)\n[16s] CUSTOMER: Hello?   (हॅलो?)\n[17s] AGENT: TMT, are you planning any procurement for TMT, sir?   (TMT, TMT में कुछ प्लानिंग कर रहे हो सर प्रोक्योरमेंट का?)\n[20s] CUSTOMER: For TMT? Yes.   (TMT के? हां.)\n[21s] CUSTOMER: Yes, I am doing it.   (हां कर रहा हूं ना.)\n[22s] AGENT: I am asking this, sir, do you have any requirement for TMT?   (मैं ये पूछ रहा हूं सर, आपको TMT में कुछ रिक्वायरमेंट है क्या?)\n[25s] CUSTOMER: In TMT?   (TMT में?)\n[26s] AGENT: Yes.   (हां.)\n[27s] CUSTOMER: Okay, which company are you from?   (अच्छा, कौन सी कंपनी की तरफ से आप?)\n[29s] AGENT: I am calling from JSW One, Jindal Steel.   (मैं JSW One से बोल रहा हूं, जिंदाल स्टील.)\n[31s] CUSTOMER: Okay, okay. Uh, we will need it at the Verul site, 10 tons.   (अच्छा अच्छा. अ वो वेरूळ के साईट पे लगने वाला है हमको, 10 ton.)\n[34s] AGENT: 10 tons, and when do you need to take it, sir?   (10 ton, और कभी लेना है सर इसको?)\n[36s] CUSTOMER: We should need it in two-three days.   (अभी दो-तीन दिन में लगना चाहिए हमको.)\n[38s] AGENT: Okay, so you're saying you'll finalize it by Monday, correct?   (अच्छा, मतलब Monday तक फायनल करोगे ऐसा बोल रहे हो आप, बराबर?)\n[40s] CUSTOMER: No, no, I am going to finalize it tomorrow.   (नहीं नहीं, फायनल तो कल करने वाला हूं मैं.)\n[43s] AGENT: Okay, so then do you want its quotation in primary or secondary?   (अच्छा, तो फिर आपको मैं इसका कोटेशन प्रायमरी में चाहिए, सेकंडरी में चाहिए आपको?)\n[45s] CUSTOMER: I want it in secondary.   (सेकंडरी में चाहिए.)\n[47s] AGENT: In secondary. In secondary, which make is approved? Do you have the name? Bhagwati, Kalika, Gajkesari?   (सेकंडरी में. सेकंडरी में कौनसा मेक अप्रूव्ड है? नाम है आपके पास? भगवती, कालिका, गजकेसरी?)\n[50s] CUSTOMER: Huh?   (हं?)\n[51s] AGENT: Bhagwati, Kalika, Gajkesari, which one do you want?   (भगवती, कालिका, गजकेसरी, कौनसा चाहिए आपको?)\n[53s] CUSTOMER: Any will do, whichever is available with you at a competitive rate will work.   (कोई सा भी चलेगा, जो आपके पास कंपेरेटिव में अवेलेबल है वो चलेगा ना.)\n[56s] AGENT: Okay, okay, okay. And when... what are your payment terms, sir?   (ठीक है, ठीक है, ठीक है. और कभी पेमेंट टर्म्स कैसे रहता है सर आपका?)\n[59s] CUSTOMER: Payment in 30 days.   (पेमेंट 30 days में.)\n[60s] AGENT: Sir, our payment term is 100% advance. Will that work for you?   (सर, हमारा पेमेंट टर्म्स 100% एडवांस रहता है. चलेगा आपको?)\n[63s] CUSTOMER: 100% advance?   (100% एडवांस?)\n[65s] AGENT: Yes.   (हां.)\n[66s] CUSTOMER: Okay.   (अच्छा.)\n[67s] CUSTOMER: Give the rate then.   (रेट तो दो.)\n[68s] CUSTOMER: What are your rates for advance payment?   (एडवांस के रेट क्या है आपके पास?)\n[70s] AGENT: That's what I'm saying. I'll have to put an inquiry in the system. You tell me, where will the delivery address be?   (मैं वही बोल रहा हूं. मेरेको सिस्टम में इन्क्वायरी डालना पड़ेगा. आप मुझे बताओ ये डिलिव्हरी ऍड्रेस कहां पे रहेगा?)\n[74s] CUSTOMER: Ghrushneshwar Temple, Ellora.   (घृष्णेश्वर मंदिर, एलोरा.)\n[76s] AGENT: Where is this located?   (कहां पे आया ये?)\n[78s] CUSTOMER: Sambhaji Nagar, Verul.   (संभाजी नगर, वेरूळ.)\n[80s] AGENT: Okay.   (ओके.)\n[82s] AGENT: What will be its pincode, sir? 431001?   (पिन कोड क्या रहेगा सर इसका? 431001?)\n[84s] CUSTOMER: No, what's the pincode, one minute, pincode   (नहीं, पिन कोड क्या, एक मिनिट, पिन कोड)\n[99s] AGENT: Hello?   (हॅलो?)\n[100s] CUSTOMER: One minute, I'm telling you.   (एक मिनिट, बता रहा हूं.)\n[102s] UNKNOWN: Trailer?   (ट्रेलर?)\n[104s] CUSTOMER: 431102.\n[106s] AGENT: 431\n[107s] AGENT: 102.\n[108s] CUSTOMER: 102.\n[109s] AGENT: It's in Sambhaji Nagar, right sir?   (संभाजी नगर मध्ये आहे ना सर हे?)\n[111s] CUSTOMER: No, Verul. It's a bit far from Sambhaji Nagar.   (नाही, वेरूळ. संभाजी नगर पासून थोडं लांब आहे.)\n[113s] AGENT: Okay. Isn't it Ghrushneshwar Jyotirling?   (अच्छा. घृष्णेश्वर ज्योतिर्लिंग नाही का?)\n[114s] CUSTOMER: Yes, yes, yes, Ghrushneshwar, okay.   (हां हां हां, घृष्णेश्वर, ओके.)\n[116s] AGENT: Okay. And tell me your sizes. The 10 tons, is it in a single size or mixed sizes?   (ठीक आहे. आणि आपली साईजेस सांगा. 10 ton जे आहे ते सिंगल साईज मध्ये आहे का मिक्स साईज मध्ये?)\n[119s] CUSTOMER: It's in mixed sizes.   (मिक्स साईज मध्ये आहे.)\n[120s] AGENT: How much 8 mm is needed?   (8 mm किती लागतंय?)\n[122s] CUSTOMER: One minute.   (एक मिनिट.)\n[128s] CUSTOMER: 8 mm 3.42 ton.\n[130s] AGENT: 3.42. 10 mm?\n[132s] CUSTOMER: 10 mm 1.57.\n[134s] AGENT: 1.57. 12 mm?\n[135s] CUSTOMER: 7.14.\n[137s] AGENT: 7.14. Done, it's almost 10 tons, correct?   (7.14. झालं, 10 ton झालं ऑलमोस्ट, बराबर?)\n[139s] CUSTOMER: Yes, the rest is there, no. A little... 16 mm 0.5 ton.   (हां, ते बाकीचं आहे ना. थोडं 16 mm 0.5 ton.)\n[142s] AGENT: 0.5 ton. Okay. And is there anything else?   (0.5 ton. ओके. आणि अजून आहे का काय?)\n[143s] CUSTOMER: 20 mm 0.72 ton.\n[145s] AGENT: 0.72 ton. Okay. In bent form   (0.72 ton. ठीक आहे. बेंट फॉर्म मध्ये)\n[147s] CUSTOMER: 25 mm 1.26.\n[149s] AGENT: 1.26. If you get it in bent form, will that be okay?   (1.26. बेंट फॉर्म मध्ये भेटलं तर चालेल ना?)\n[151s] CUSTOMER: No, even if it's in straight form, it will work for me.   (नाही, स्ट्रेट फॉर्म मध्ये असलं तरी चालणार मला.)\n[153s] AGENT: In straight form sir, our vehicle is of 40 tons, no. Our quantity is less. So in bent form, how... another... I can send it to you in retail.   (स्ट्रेट फॉर्म मध्ये सर, तुम्ही गाडी आपली 40 टनाची असते ना. क्वांटिटी कमी आहे आपली. मग बेंट फॉर्म मध्ये कसं, दुसरं रिटेल मध्ये मला पाठवता येतं तुम्हाला.)\n[159s] CUSTOMER: Correct, send it like that then.   (बरोबर, तसं पाठवा ना.)\n[160s] AGENT: Yes, I will now see, for this, either Bhagwati or Gajkesari, a rate for one of the two will be good for you. Do you need grade 550D or 550?   (हां, मी आता तुम्हाला एक बघतो, ह्याच्यासाठी आहे ना भगवती नाहीतर मग गजकेसरी, दोघांपैकी एक रेट तुम्हाला चांगला राहील. ग्रेड पाहिजे 550D की 550 पाहिजे?)\n[165s] CUSTOMER: Which one?   (कोणचा?)\n[166s] AGENT: Grade, grade. What will be the TMT grade? Is it 550D or do you just want 550?   (ग्रेड, ग्रेड. TMT ची ग्रेड काय राहणार? 550D आहे की 550 च पाहिजे?)\n[169s] CUSTOMER: What's the difference between the two?   (काय फरक आहे दोन्ही मध्ये?)\n[170s] AGENT: There's a difference in ductility, sir. 550D will be better for you.   (डक्टिलिटीचा फरक आहे हो सर. 550D बेटर राहील तुमच्यासाठी.)\n[173s] CUSTOMER: Okay.   (अच्छा.)\n[174s] AGENT: What kind of construction is it? What are you going to build?   (कन्स्ट्रक्शन कसला आहे? काय बनवणार आहे?)\n[175s] CUSTOMER: It's temple work for us. The temple we are building for Kumbh Mela, for Ghrushneshwar.   (मंदिरचं काम आहे आमचं. कुंभमेळासाठी जे मंदिर बनवतो आम्ही, घृष्णेश्वरासाठीचं.)\n[180s] AGENT: Okay okay okay. It's a temple renovation.   (ओके ओके ओके. मंदिरचं रिनोवेशन आहे.)\n[182s] AGENT: Okay. It will work. I will send you the quotation sir in a little while, okay?   (ठीक आहे. चालेल. मी तुम्हाला कोटेशन पाठवतो सर थोड्या टाइम मध्ये, है ना?)\n[185s] CUSTOMER: I will need 100 tons of material, okay sir, give the quotation accordingly.   (मला 100 ton माल लागणार आहे बरं का सर, त्या हिशोबाने कोटेशन द्या.)\n[187s] AGENT: Oh yes, definitely, definitely. Will do.   (ओ हो, नक्की नक्की. चालेल.)\n[189s] CUSTOMER: Where is yours located?   (आपलं कुठं आहे?)\n[190s] AGENT: I am currently speaking from the Mumbai head office, sir. I will get your delivery done either from Pune, or else from Taloja.   (मी सध्या मुंबई हेड ऑफिसमधनं बोलतोय सर. आपली डिलिव्हरी मी एक तर पुण्यावरून करेन नाहीतर मग तळोजावरून.)\n[195s] CUSTOMER: Okay, correct.   (अच्छा, बरोबर.)\n[196s] AGENT: Okay. Will do. Thank you.   (ठीक आहे. चालेल. थँक्यू.)\n[198s] CUSTOMER: Send it.   (पाठवा.)\n[199s] AGENT: Yes.   (हो.)",
  "language": "Marathi",
  "languages": "[\"Marathi\", \"Hindi\", \"English\"]",
  "turn_count": 91,
  "connected": 1,
  "audio_notes": "noisy: Background chatter is present on the customer's side, but the main speakers are clear.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "91 turns, clean transcript (0% inaudible)",
  "band_language": "Marathi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 7.0,
  "pitch_score_band": "amber",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\"]",
  "pitch_coaching_note": "You captured the immediate requirement well, but you missed the opportunity to educate the customer on the platform's value and conduct deeper discovery on their total monthly needs.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "construction",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "available",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a construction company, has an immediate 10-ton requirement for secondary TMT for a temple project, with a total potential of 100 tons. The agent captured detailed specs and promised a quote. A key discussion point was the customer's request for 30-day credit versus JSW One's 100% advance policy, with the customer agreeing to review the quote before deciding.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[10s] AGENT: Yes sir, your company AMK Construction was registered on our portal for Aurangabad. Just wanted to understand sir, do you have any requirement for TMT or cement right now?\", \"comment\": \"The agent correctly referenced the portal registration and positioned the call as an inquiry about requirements.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 3, \"evidence\": \"[2s] AGENT: Hello, uh, AMK Construction?\", \"comment\": \"The agent confirmed the company name and procurement city, and the customer's role was implied, but failed to verify the best contact details for quotes.\"}, {\"step_id\": \"NR3\", \"result\": \"partial\", \"questions_hit\": 4, \"evidence\": \"[174s] AGENT: What kind of construction is it? What are you going to build?\", \"comment\": \"The agent asked about business type, end application, preferred brands, and payment terms, but missed asking about monthly tonnage and past history with JSW.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stockyard availability.\"}, {\"step_id\": \"NR5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[116s] AGENT: Okay. And tell me your sizes. The 10 tons, is it in a single size or mixed sizes?\", \"comment\": \"The agent identified an immediate requirement and proceeded to capture the full specifications in detail, including quantity, sizes, and grade.\"}, {\"step_id\": \"NR6\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"[182s] AGENT: I will send you the quotation sir in a little while, okay?\", \"comment\": \"The call ended with a clear commitment to send a quote, which the customer accepted.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You captured the immediate requirement well, but you missed the opportunity to educate the customer on the platform's value and conduct deeper discovery on their total monthly needs.\", \"segment_detected\": \"construction\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a construction company, has an immediate 10-ton requirement for secondary TMT for a temple project, with a total potential of 100 tons. The agent captured detailed specs and promised a quote. A key discussion point was the customer's request for 30-day credit versus JSW One's 100% advance policy, with the customer agreeing to review the quote before deciding.\"}",
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  "input_tokens": 5707,
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  "created_at": "2026-09-25 11:37:29",
  "sentiment": "positive",
  "sentiment_score": 0.347,
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    {
      "ucid": "21112178843602481",
      "idx": 0,
      "speaker": "agent",
      "start_s": 0.38,
      "end_s": 0.88,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178843602481",
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      "text_en": "Hello.",
      "text_native": "हॅलो."
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    {
      "ucid": "21112178843602481",
      "idx": 2,
      "speaker": "agent",
      "start_s": 2.42,
      "end_s": 4.08,
      "text_en": "Hello, uh, AMK Construction?",
      "text_native": "हॅलो, अ, AMK Construction?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 3,
      "speaker": "customer",
      "start_s": 4.8,
      "end_s": 5.26,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 4,
      "speaker": "customer",
      "start_s": 5.8,
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      "text_en": "Yes.",
      "text_native": "हां."
    },
    {
      "ucid": "21112178843602481",
      "idx": 5,
      "speaker": "agent",
      "start_s": 6.48,
      "end_s": 8.8,
      "text_en": "Uh sir Sudhir here from JSW One MSME Jindal Steel.",
      "text_native": "अ सर सुधीर हिअर फ्रॉम JSW One MSME जिंदाल स्टील."
    },
    {
      "ucid": "21112178843602481",
      "idx": 6,
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      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 7,
      "speaker": "agent",
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      "text_en": "Yes sir, your company AMK Construction was registered on our portal for Aurangabad. Just wanted to understand sir, do you have any requirement for TMT or cement right now?",
      "text_native": "येस सर, ये आपका कंपनी AMK Construction रजिस्टर्ड था पोर्टल पर हमारा औरंगाबाद के लिए. जस्ट वॉन्टेड टू अंडरस्टैंड सर अभी ये TMT और सीमेंट में कुछ रिक्वायरमेंट है आपको?"
    },
    {
      "ucid": "21112178843602481",
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      "start_s": 16.0,
      "end_s": 16.4,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 9,
      "speaker": "agent",
      "start_s": 17.4,
      "end_s": 19.8,
      "text_en": "TMT, are you planning any procurement for TMT, sir?",
      "text_native": "TMT, TMT में कुछ प्लानिंग कर रहे हो सर प्रोक्योरमेंट का?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 10,
      "speaker": "customer",
      "start_s": 20.2,
      "end_s": 20.8,
      "text_en": "For TMT? Yes.",
      "text_native": "TMT के? हां."
    },
    {
      "ucid": "21112178843602481",
      "idx": 11,
      "speaker": "customer",
      "start_s": 21.2,
      "end_s": 22.0,
      "text_en": "Yes, I am doing it.",
      "text_native": "हां कर रहा हूं ना."
    },
    {
      "ucid": "21112178843602481",
      "idx": 12,
      "speaker": "agent",
      "start_s": 22.4,
      "end_s": 24.6,
      "text_en": "I am asking this, sir, do you have any requirement for TMT?",
      "text_native": "मैं ये पूछ रहा हूं सर, आपको TMT में कुछ रिक्वायरमेंट है क्या?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 13,
      "speaker": "customer",
      "start_s": 25.2,
      "end_s": 25.8,
      "text_en": "In TMT?",
      "text_native": "TMT में?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 14,
      "speaker": "agent",
      "start_s": 26.2,
      "end_s": 26.4,
      "text_en": "Yes.",
      "text_native": "हां."
    },
    {
      "ucid": "21112178843602481",
      "idx": 15,
      "speaker": "customer",
      "start_s": 27.0,
      "end_s": 28.4,
      "text_en": "Okay, which company are you from?",
      "text_native": "अच्छा, कौन सी कंपनी की तरफ से आप?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 16,
      "speaker": "agent",
      "start_s": 28.6,
      "end_s": 30.2,
      "text_en": "I am calling from JSW One, Jindal Steel.",
      "text_native": "मैं JSW One से बोल रहा हूं, जिंदाल स्टील."
    },
    {
      "ucid": "21112178843602481",
      "idx": 17,
      "speaker": "customer",
      "start_s": 30.8,
      "end_s": 33.8,
      "text_en": "Okay, okay. Uh, we will need it at the Verul site, 10 tons.",
      "text_native": "अच्छा अच्छा. अ वो वेरूळ के साईट पे लगने वाला है हमको, 10 ton."
    },
    {
      "ucid": "21112178843602481",
      "idx": 18,
      "speaker": "agent",
      "start_s": 34.0,
      "end_s": 35.4,
      "text_en": "10 tons, and when do you need to take it, sir?",
      "text_native": "10 ton, और कभी लेना है सर इसको?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 19,
      "speaker": "customer",
      "start_s": 35.8,
      "end_s": 37.8,
      "text_en": "We should need it in two-three days.",
      "text_native": "अभी दो-तीन दिन में लगना चाहिए हमको."
    },
    {
      "ucid": "21112178843602481",
      "idx": 20,
      "speaker": "agent",
      "start_s": 38.2,
      "end_s": 40.4,
      "text_en": "Okay, so you're saying you'll finalize it by Monday, correct?",
      "text_native": "अच्छा, मतलब Monday तक फायनल करोगे ऐसा बोल रहे हो आप, बराबर?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 21,
      "speaker": "customer",
      "start_s": 40.4,
      "end_s": 42.2,
      "text_en": "No, no, I am going to finalize it tomorrow.",
      "text_native": "नहीं नहीं, फायनल तो कल करने वाला हूं मैं."
    },
    {
      "ucid": "21112178843602481",
      "idx": 22,
      "speaker": "agent",
      "start_s": 42.6,
      "end_s": 45.0,
      "text_en": "Okay, so then do you want its quotation in primary or secondary?",
      "text_native": "अच्छा, तो फिर आपको मैं इसका कोटेशन प्रायमरी में चाहिए, सेकंडरी में चाहिए आपको?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 23,
      "speaker": "customer",
      "start_s": 45.4,
      "end_s": 46.4,
      "text_en": "I want it in secondary.",
      "text_native": "सेकंडरी में चाहिए."
    },
    {
      "ucid": "21112178843602481",
      "idx": 24,
      "speaker": "agent",
      "start_s": 46.8,
      "end_s": 49.8,
      "text_en": "In secondary. In secondary, which make is approved? Do you have the name? Bhagwati, Kalika, Gajkesari?",
      "text_native": "सेकंडरी में. सेकंडरी में कौनसा मेक अप्रूव्ड है? नाम है आपके पास? भगवती, कालिका, गजकेसरी?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 25,
      "speaker": "customer",
      "start_s": 50.0,
      "end_s": 50.2,
      "text_en": "Huh?",
      "text_native": "हं?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 26,
      "speaker": "agent",
      "start_s": 50.6,
      "end_s": 52.6,
      "text_en": "Bhagwati, Kalika, Gajkesari, which one do you want?",
      "text_native": "भगवती, कालिका, गजकेसरी, कौनसा चाहिए आपको?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 27,
      "speaker": "customer",
      "start_s": 53.0,
      "end_s": 55.8,
      "text_en": "Any will do, whichever is available with you at a competitive rate will work.",
      "text_native": "कोई सा भी चलेगा, जो आपके पास कंपेरेटिव में अवेलेबल है वो चलेगा ना."
    },
    {
      "ucid": "21112178843602481",
      "idx": 28,
      "speaker": "agent",
      "start_s": 56.2,
      "end_s": 58.8,
      "text_en": "Okay, okay, okay. And when... what are your payment terms, sir?",
      "text_native": "ठीक है, ठीक है, ठीक है. और कभी पेमेंट टर्म्स कैसे रहता है सर आपका?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 29,
      "speaker": "customer",
      "start_s": 59.0,
      "end_s": 60.2,
      "text_en": "Payment in 30 days.",
      "text_native": "पेमेंट 30 days में."
    },
    {
      "ucid": "21112178843602481",
      "idx": 30,
      "speaker": "agent",
      "start_s": 60.4,
      "end_s": 62.6,
      "text_en": "Sir, our payment term is 100% advance. Will that work for you?",
      "text_native": "सर, हमारा पेमेंट टर्म्स 100% एडवांस रहता है. चलेगा आपको?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 31,
      "speaker": "customer",
      "start_s": 63.2,
      "end_s": 64.2,
      "text_en": "100% advance?",
      "text_native": "100% एडवांस?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 32,
      "speaker": "agent",
      "start_s": 64.6,
      "end_s": 64.8,
      "text_en": "Yes.",
      "text_native": "हां."
    },
    {
      "ucid": "21112178843602481",
      "idx": 33,
      "speaker": "customer",
      "start_s": 65.6,
      "end_s": 66.0,
      "text_en": "Okay.",
      "text_native": "अच्छा."
    },
    {
      "ucid": "21112178843602481",
      "idx": 34,
      "speaker": "customer",
      "start_s": 67.2,
      "end_s": 67.8,
      "text_en": "Give the rate then.",
      "text_native": "रेट तो दो."
    },
    {
      "ucid": "21112178843602481",
      "idx": 35,
      "speaker": "customer",
      "start_s": 68.4,
      "end_s": 70.0,
      "text_en": "What are your rates for advance payment?",
      "text_native": "एडवांस के रेट क्या है आपके पास?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 36,
      "speaker": "agent",
      "start_s": 70.0,
      "end_s": 73.8,
      "text_en": "That's what I'm saying. I'll have to put an inquiry in the system. You tell me, where will the delivery address be?",
      "text_native": "मैं वही बोल रहा हूं. मेरेको सिस्टम में इन्क्वायरी डालना पड़ेगा. आप मुझे बताओ ये डिलिव्हरी ऍड्रेस कहां पे रहेगा?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 37,
      "speaker": "customer",
      "start_s": 74.0,
      "end_s": 75.8,
      "text_en": "Ghrushneshwar Temple, Ellora.",
      "text_native": "घृष्णेश्वर मंदिर, एलोरा."
    },
    {
      "ucid": "21112178843602481",
      "idx": 38,
      "speaker": "agent",
      "start_s": 76.4,
      "end_s": 77.2,
      "text_en": "Where is this located?",
      "text_native": "कहां पे आया ये?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 39,
      "speaker": "customer",
      "start_s": 77.6,
      "end_s": 79.2,
      "text_en": "Sambhaji Nagar, Verul.",
      "text_native": "संभाजी नगर, वेरूळ."
    },
    {
      "ucid": "21112178843602481",
      "idx": 40,
      "speaker": "agent",
      "start_s": 79.8,
      "end_s": 80.2,
      "text_en": "Okay.",
      "text_native": "ओके."
    },
    {
      "ucid": "21112178843602481",
      "idx": 41,
      "speaker": "agent",
      "start_s": 81.6,
      "end_s": 83.4,
      "text_en": "What will be its pincode, sir? 431001?",
      "text_native": "पिन कोड क्या रहेगा सर इसका? 431001?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 42,
      "speaker": "customer",
      "start_s": 83.8,
      "end_s": 86.2,
      "text_en": "No, what's the pincode, one minute, pincode",
      "text_native": "नहीं, पिन कोड क्या, एक मिनिट, पिन कोड"
    },
    {
      "ucid": "21112178843602481",
      "idx": 43,
      "speaker": "agent",
      "start_s": 98.8,
      "end_s": 99.2,
      "text_en": "Hello?",
      "text_native": "हॅलो?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 44,
      "speaker": "customer",
      "start_s": 99.8,
      "end_s": 100.8,
      "text_en": "One minute, I'm telling you.",
      "text_native": "एक मिनिट, बता रहा हूं."
    },
    {
      "ucid": "21112178843602481",
      "idx": 45,
      "speaker": "unknown",
      "start_s": 102.0,
      "end_s": 102.8,
      "text_en": "Trailer?",
      "text_native": "ट्रेलर?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 46,
      "speaker": "customer",
      "start_s": 104.0,
      "end_s": 105.4,
      "text_en": "431102.",
      "text_native": "431102."
    },
    {
      "ucid": "21112178843602481",
      "idx": 47,
      "speaker": "agent",
      "start_s": 106.0,
      "end_s": 107.0,
      "text_en": "431",
      "text_native": "431"
    },
    {
      "ucid": "21112178843602481",
      "idx": 48,
      "speaker": "agent",
      "start_s": 107.4,
      "end_s": 108.0,
      "text_en": "102.",
      "text_native": "102."
    },
    {
      "ucid": "21112178843602481",
      "idx": 49,
      "speaker": "customer",
      "start_s": 108.0,
      "end_s": 108.4,
      "text_en": "102.",
      "text_native": "102."
    },
    {
      "ucid": "21112178843602481",
      "idx": 50,
      "speaker": "agent",
      "start_s": 108.6,
      "end_s": 110.0,
      "text_en": "It's in Sambhaji Nagar, right sir?",
      "text_native": "संभाजी नगर मध्ये आहे ना सर हे?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 51,
      "speaker": "customer",
      "start_s": 110.6,
      "end_s": 112.4,
      "text_en": "No, Verul. It's a bit far from Sambhaji Nagar.",
      "text_native": "नाही, वेरूळ. संभाजी नगर पासून थोडं लांब आहे."
    },
    {
      "ucid": "21112178843602481",
      "idx": 52,
      "speaker": "agent",
      "start_s": 112.6,
      "end_s": 113.8,
      "text_en": "Okay. Isn't it Ghrushneshwar Jyotirling?",
      "text_native": "अच्छा. घृष्णेश्वर ज्योतिर्लिंग नाही का?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 53,
      "speaker": "customer",
      "start_s": 114.2,
      "end_s": 115.4,
      "text_en": "Yes, yes, yes, Ghrushneshwar, okay.",
      "text_native": "हां हां हां, घृष्णेश्वर, ओके."
    },
    {
      "ucid": "21112178843602481",
      "idx": 54,
      "speaker": "agent",
      "start_s": 115.8,
      "end_s": 118.6,
      "text_en": "Okay. And tell me your sizes. The 10 tons, is it in a single size or mixed sizes?",
      "text_native": "ठीक आहे. आणि आपली साईजेस सांगा. 10 ton जे आहे ते सिंगल साईज मध्ये आहे का मिक्स साईज मध्ये?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 55,
      "speaker": "customer",
      "start_s": 118.8,
      "end_s": 119.8,
      "text_en": "It's in mixed sizes.",
      "text_native": "मिक्स साईज मध्ये आहे."
    },
    {
      "ucid": "21112178843602481",
      "idx": 56,
      "speaker": "agent",
      "start_s": 120.0,
      "end_s": 120.8,
      "text_en": "How much 8 mm is needed?",
      "text_native": "8 mm किती लागतंय?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 57,
      "speaker": "customer",
      "start_s": 121.8,
      "end_s": 122.4,
      "text_en": "One minute.",
      "text_native": "एक मिनिट."
    },
    {
      "ucid": "21112178843602481",
      "idx": 58,
      "speaker": "customer",
      "start_s": 128.4,
      "end_s": 130.0,
      "text_en": "8 mm 3.42 ton.",
      "text_native": "8 mm 3.42 ton."
    },
    {
      "ucid": "21112178843602481",
      "idx": 59,
      "speaker": "agent",
      "start_s": 130.4,
      "end_s": 131.6,
      "text_en": "3.42. 10 mm?",
      "text_native": "3.42. 10 mm?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 60,
      "speaker": "customer",
      "start_s": 131.8,
      "end_s": 133.2,
      "text_en": "10 mm 1.57.",
      "text_native": "10 mm 1.57."
    },
    {
      "ucid": "21112178843602481",
      "idx": 61,
      "speaker": "agent",
      "start_s": 133.6,
      "end_s": 134.8,
      "text_en": "1.57. 12 mm?",
      "text_native": "1.57. 12 mm?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 62,
      "speaker": "customer",
      "start_s": 135.4,
      "end_s": 136.4,
      "text_en": "7.14.",
      "text_native": "7.14."
    },
    {
      "ucid": "21112178843602481",
      "idx": 63,
      "speaker": "agent",
      "start_s": 136.8,
      "end_s": 138.8,
      "text_en": "7.14. Done, it's almost 10 tons, correct?",
      "text_native": "7.14. झालं, 10 ton झालं ऑलमोस्ट, बराबर?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 64,
      "speaker": "customer",
      "start_s": 139.2,
      "end_s": 141.4,
      "text_en": "Yes, the rest is there, no. A little... 16 mm 0.5 ton.",
      "text_native": "हां, ते बाकीचं आहे ना. थोडं 16 mm 0.5 ton."
    },
    {
      "ucid": "21112178843602481",
      "idx": 65,
      "speaker": "agent",
      "start_s": 141.6,
      "end_s": 143.0,
      "text_en": "0.5 ton. Okay. And is there anything else?",
      "text_native": "0.5 ton. ओके. आणि अजून आहे का काय?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 66,
      "speaker": "customer",
      "start_s": 143.2,
      "end_s": 144.8,
      "text_en": "20 mm 0.72 ton.",
      "text_native": "20 mm 0.72 ton."
    },
    {
      "ucid": "21112178843602481",
      "idx": 67,
      "speaker": "agent",
      "start_s": 145.2,
      "end_s": 146.8,
      "text_en": "0.72 ton. Okay. In bent form",
      "text_native": "0.72 ton. ठीक आहे. बेंट फॉर्म मध्ये"
    },
    {
      "ucid": "21112178843602481",
      "idx": 68,
      "speaker": "customer",
      "start_s": 147.2,
      "end_s": 148.6,
      "text_en": "25 mm 1.26.",
      "text_native": "25 mm 1.26."
    },
    {
      "ucid": "21112178843602481",
      "idx": 69,
      "speaker": "agent",
      "start_s": 148.8,
      "end_s": 150.6,
      "text_en": "1.26. If you get it in bent form, will that be okay?",
      "text_native": "1.26. बेंट फॉर्म मध्ये भेटलं तर चालेल ना?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 70,
      "speaker": "customer",
      "start_s": 150.8,
      "end_s": 152.8,
      "text_en": "No, even if it's in straight form, it will work for me.",
      "text_native": "नाही, स्ट्रेट फॉर्म मध्ये असलं तरी चालणार मला."
    },
    {
      "ucid": "21112178843602481",
      "idx": 71,
      "speaker": "agent",
      "start_s": 153.0,
      "end_s": 158.4,
      "text_en": "In straight form sir, our vehicle is of 40 tons, no. Our quantity is less. So in bent form, how... another... I can send it to you in retail.",
      "text_native": "स्ट्रेट फॉर्म मध्ये सर, तुम्ही गाडी आपली 40 टनाची असते ना. क्वांटिटी कमी आहे आपली. मग बेंट फॉर्म मध्ये कसं, दुसरं रिटेल मध्ये मला पाठवता येतं तुम्हाला."
    },
    {
      "ucid": "21112178843602481",
      "idx": 72,
      "speaker": "customer",
      "start_s": 158.8,
      "end_s": 159.8,
      "text_en": "Correct, send it like that then.",
      "text_native": "बरोबर, तसं पाठवा ना."
    },
    {
      "ucid": "21112178843602481",
      "idx": 73,
      "speaker": "agent",
      "start_s": 160.0,
      "end_s": 164.8,
      "text_en": "Yes, I will now see, for this, either Bhagwati or Gajkesari, a rate for one of the two will be good for you. Do you need grade 550D or 550?",
      "text_native": "हां, मी आता तुम्हाला एक बघतो, ह्याच्यासाठी आहे ना भगवती नाहीतर मग गजकेसरी, दोघांपैकी एक रेट तुम्हाला चांगला राहील. ग्रेड पाहिजे 550D की 550 पाहिजे?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 74,
      "speaker": "customer",
      "start_s": 165.2,
      "end_s": 165.8,
      "text_en": "Which one?",
      "text_native": "कोणचा?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 75,
      "speaker": "agent",
      "start_s": 166.0,
      "end_s": 168.6,
      "text_en": "Grade, grade. What will be the TMT grade? Is it 550D or do you just want 550?",
      "text_native": "ग्रेड, ग्रेड. TMT ची ग्रेड काय राहणार? 550D आहे की 550 च पाहिजे?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 76,
      "speaker": "customer",
      "start_s": 169.0,
      "end_s": 170.2,
      "text_en": "What's the difference between the two?",
      "text_native": "काय फरक आहे दोन्ही मध्ये?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 77,
      "speaker": "agent",
      "start_s": 170.4,
      "end_s": 172.6,
      "text_en": "There's a difference in ductility, sir. 550D will be better for you.",
      "text_native": "डक्टिलिटीचा फरक आहे हो सर. 550D बेटर राहील तुमच्यासाठी."
    },
    {
      "ucid": "21112178843602481",
      "idx": 78,
      "speaker": "customer",
      "start_s": 173.2,
      "end_s": 173.6,
      "text_en": "Okay.",
      "text_native": "अच्छा."
    },
    {
      "ucid": "21112178843602481",
      "idx": 79,
      "speaker": "agent",
      "start_s": 173.8,
      "end_s": 175.2,
      "text_en": "What kind of construction is it? What are you going to build?",
      "text_native": "कन्स्ट्रक्शन कसला आहे? काय बनवणार आहे?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 80,
      "speaker": "customer",
      "start_s": 175.4,
      "end_s": 179.2,
      "text_en": "It's temple work for us. The temple we are building for Kumbh Mela, for Ghrushneshwar.",
      "text_native": "मंदिरचं काम आहे आमचं. कुंभमेळासाठी जे मंदिर बनवतो आम्ही, घृष्णेश्वरासाठीचं."
    },
    {
      "ucid": "21112178843602481",
      "idx": 81,
      "speaker": "agent",
      "start_s": 179.8,
      "end_s": 181.4,
      "text_en": "Okay okay okay. It's a temple renovation.",
      "text_native": "ओके ओके ओके. मंदिरचं रिनोवेशन आहे."
    },
    {
      "ucid": "21112178843602481",
      "idx": 82,
      "speaker": "agent",
      "start_s": 182.0,
      "end_s": 184.4,
      "text_en": "Okay. It will work. I will send you the quotation sir in a little while, okay?",
      "text_native": "ठीक आहे. चालेल. मी तुम्हाला कोटेशन पाठवतो सर थोड्या टाइम मध्ये, है ना?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 83,
      "speaker": "customer",
      "start_s": 184.6,
      "end_s": 187.2,
      "text_en": "I will need 100 tons of material, okay sir, give the quotation accordingly.",
      "text_native": "मला 100 ton माल लागणार आहे बरं का सर, त्या हिशोबाने कोटेशन द्या."
    },
    {
      "ucid": "21112178843602481",
      "idx": 84,
      "speaker": "agent",
      "start_s": 187.4,
      "end_s": 188.8,
      "text_en": "Oh yes, definitely, definitely. Will do.",
      "text_native": "ओ हो, नक्की नक्की. चालेल."
    },
    {
      "ucid": "21112178843602481",
      "idx": 85,
      "speaker": "customer",
      "start_s": 189.2,
      "end_s": 189.8,
      "text_en": "Where is yours located?",
      "text_native": "आपलं कुठं आहे?"
    },
    {
      "ucid": "21112178843602481",
      "idx": 86,
      "speaker": "agent",
      "start_s": 190.2,
      "end_s": 194.4,
      "text_en": "I am currently speaking from the Mumbai head office, sir. I will get your delivery done either from Pune, or else from Taloja.",
      "text_native": "मी सध्या मुंबई हेड ऑफिसमधनं बोलतोय सर. आपली डिलिव्हरी मी एक तर पुण्यावरून करेन नाहीतर मग तळोजावरून."
    },
    {
      "ucid": "21112178843602481",
      "idx": 87,
      "speaker": "customer",
      "start_s": 194.8,
      "end_s": 195.6,
      "text_en": "Okay, correct.",
      "text_native": "अच्छा, बरोबर."
    },
    {
      "ucid": "21112178843602481",
      "idx": 88,
      "speaker": "agent",
      "start_s": 196.2,
      "end_s": 197.2,
      "text_en": "Okay. Will do. Thank you.",
      "text_native": "ठीक आहे. चालेल. थँक्यू."
    },
    {
      "ucid": "21112178843602481",
      "idx": 89,
      "speaker": "customer",
      "start_s": 197.6,
      "end_s": 198.2,
      "text_en": "Send it.",
      "text_native": "पाठवा."
    },
    {
      "ucid": "21112178843602481",
      "idx": 90,
      "speaker": "agent",
      "start_s": 198.8,
      "end_s": 199.0,
      "text_en": "Yes.",
      "text_native": "हो."
    }
  ],
  "steps": [
    {
      "ucid": "21112178843602481",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "[10s] AGENT: Yes sir, your company AMK Construction was registered on our portal for Aurangabad. Just wanted to understand sir, do you have any requirement for TMT or cement right now?",
      "comment": "The agent correctly referenced the portal registration and positioned the call as an inquiry about requirements."
    },
    {
      "ucid": "21112178843602481",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 3,
      "evidence": "[2s] AGENT: Hello, uh, AMK Construction?",
      "comment": "The agent confirmed the company name and procurement city, and the customer's role was implied, but failed to verify the best contact details for quotes."
    },
    {
      "ucid": "21112178843602481",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "partial",
      "earned": 1.5,
      "questions_hit": 4,
      "evidence": "[174s] AGENT: What kind of construction is it? What are you going to build?",
      "comment": "The agent asked about business type, end application, preferred brands, and payment terms, but missed asking about monthly tonnage and past history with JSW."
    },
    {
      "ucid": "21112178843602481",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain any of the platform's benefits like transparent pricing, test certificates, or stockyard availability."
    },
    {
      "ucid": "21112178843602481",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "[116s] AGENT: Okay. And tell me your sizes. The 10 tons, is it in a single size or mixed sizes?",
      "comment": "The agent identified an immediate requirement and proceeded to capture the full specifications in detail, including quantity, sizes, and grade."
    },
    {
      "ucid": "21112178843602481",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "[182s] AGENT: I will send you the quotation sir in a little while, okay?",
      "comment": "The call ended with a clear commitment to send a quote, which the customer accepted."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education"
  ],
  "objection_phrases_list": []
}