21112178843572431 · Call

Call 21112178843572431 2026-09-03 · Abdul Ansari · 1:44

Campaign	Disposition	Could we hear it?	Language	Turns	Pitch type
IS_Inte_MFG_M1_3_NoEnq_Sep26	General Enquiry	full conversation 36 turns, clean transcript (0% inaudible)	Hindi	36	new_registration (campaign_name:medium)

Audio: clear: There is some background chatter on the customer's side, but it does not significantly impact transcription.

The four signals separate columns, separate owners

1 · Pitch adherence

the REP

1.5/10

no conversation

USP relevance: none

2 · Customer quality

the LEAD we handed over

1 /4 flags

MOQ: 25.0 MT None

3 · Supply

none

4 · Sentiment

the CUSTOMER

+0.16

confidence high · +2/−1 from 6 hits
0.6*lexical + 0.4*prior

What to do differently next time biggest points lost first · the quotes are from real calls

−3.0 pts Full discovery (8 Qs) The agent did not ask any discovery questions; the customer took control and turned the call into a price inquiry.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] ESP सर्विसेस... [Rep:] आप कौन सा ब्रांड में लेते हो शीट्स जनरली?... [Customer:] चार से पांच टन चाहिए मुझे मिनिमम... [Rep:] Payment sir, 100% advance.

−2.0 pts First opportunity identified Although a requirement was identified, the agent failed to capture the full material specification or schedule a specific callback.

How Sajal Bhaskar did it on a 10.0/10 call —

I will call you tomorrow afternoon after 12 or 1 o'clock.

−2.0 pts Closure - one of three outcomes The call ended vaguely with no specific next step (quote, callback, or walkthrough) agreed upon.

How Sajal Bhaskar did it on a 10.0/10 call —

[Customer:] मैं आपको कल दोपहर बारह एक बजे के बाद फोन करता हूं। चलेगा? [Agent:] हां चलेगा, चलेगा।

did well

Warm welcome opener

Uh good afternoon sir, I am Abdul speaking from JSW. Sir your company was registered here under the name Suraj Color Roof.

Summary

The customer, a roofing manufacturer, inquired about the price for JSW Indradhanush (PPGL). The agent noted the customer's initial 25-ton requirement was below the 40-ton MOQ. After the customer asked for the 40-ton price, the agent provided an approximate delivered quote, and the call ended with the customer stating they would get back to the agent.

Coaching

When a customer asks for a price early, acknowledge their request but pivot back to discovery questions to understand their business needs before quoting. This allows you to build value and tailor your pitch.

Missed: NR2 Verify basic profile (4 Qs) NR3 Full discovery (8 Qs) NR4 Platform education NR5 First opportunity identified NR6 Closure - one of three outcomes

Module 1 — step by step every result carries its evidence quote

Step	Wt	Result	Qs	Earned	Evidence from the transcript
NR1 Warm welcome opener	1	pass	–	1.0	Uh good afternoon sir, I am Abdul speaking from JSW. Sir your company was registered here under the name Suraj Color Roof. The agent provided a professional opening that referenced the customer's prior registration.
NR2 Verify basic profile (4 Qs)	1	partial	2	0.5	Sir your company was registered here under the name Suraj Color Roof. ... Where do you need the delivery? Shikrapur. The agent confirmed the company name and procurement city, but did not ask about the contact's role or best contact details.
NR3 Full discovery (8 Qs)	3	fail	0	0.0	The agent did not ask any discovery questions; the customer took control and turned the call into a price inquiry.
NR4 Platform education	1	fail	–	0.0	The agent did not explain the JSW One platform's value proposition (e.g., transparent pricing, test certificates).
NR5 First opportunity identified	2	fail	–	0.0	Twenty-five tons. Although a requirement was identified, the agent failed to capture the full material specification or schedule a specific callback.
NR6 Closure - one of three outcomes	2	fail	–	0.0	Okay sir, I will let you know. Yes. ... Okay. The call ended vaguely with no specific next step (quote, callback, or walkthrough) agreed upon.

Conversation mechanics measured from turn timings, not judged by the LLM

Talk ratio	Agent talk	Customer talk	Dead air	Longest monologue	WPM	Interrupts	Agent turns	Cust turns	Q marks
0.678	28.9s	13.7s	61.4s	4.6s	344.6	0	18	18	8

Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)

customer

2.0s

Hello

हॅलो

agent

2.6s

Hello

हॅलो

customer

3.3s

Yes.

agent

3.9s

Uh good afternoon sir, I am Abdul speaking from JSW.

अह गुड आफ्टरनून सर, मैं अब्दुल बात कर रहा हूं JSW से।

customer

6.5s

Yes, tell me.

हां बोलिए।

agent

7.4s

Sir, your company was registered here under the name Suraj Color Roof.

सर आपकी कंपनी यहां रजिस्टर्ड थी सूरज कलर रूफ के नाम से।

customer

9.9s

Yes.

हां जी।

agent

10.4s

So I called for that. Do you have any requirement, sir, in steel for HR, CR, GP, GI, TMT?

तो उसके लिए फोन किया था। कुछ रिक्वायरमेंट है क्या सर स्टील में आपको HR, CR, GP, GI, TMT में?

customer

14.3s

No sir.

नहीं सर।

agent

15.7s

You don't have a requirement right now, sir?

अभी रिक्वायरमेंट नहीं है क्या सर?

customer

17.1s

Hm hm.

हं हं।

agent

17.8s

The registration, sir, you had done it here, I mean for what purpose?

रजिस्ट्रेशन सर आप यहां पे किए थे मतलब किस पर्पस के लिए?

customer

20.4s

Are you speaking from JSW One?

JSW One से बात कर रहे हैं क्या?

agent

21.7s

Yes, speaking from One.

हां One से बात कर रहे हैं।

customer

23.4s

Hmm. What all materials do you have?

हम्म। क्या क्या मटेरियल है आपके पास?

agent

25.3s

What all materials? I have in MS, HR, CR, GP, GI, TMT, PPGL, everything.

क्या क्या मटेरियल? मेरे पास है MS में HR, CR, GP, GI, TMT, PPGL, सारा कुछ है।

customer

29.1s

Do you have Indradhanush?

इंद्रधनुष है क्या अपने पास?

agent

30.8s

Hmm.

हम्म।

customer

31.8s

What is the rate?

क्या रेट है?

agent

32.8s

How many tons do you need?

कितना टन चाहिए आपको?

customer

34.1s

Twenty-five tons.

पच्चीस टन।

agent

35.2s

Twenty-five tons. The MOQ is forty tons.

पच्चीस टन। ये MOQ चालीस टन का है।

customer

37.1s

So what will be the rate for forty tons?

तो क्या रेट जाएगा चालीस टन?

agent

38.6s

Forty tons, I will get it done for you. Right now, sir, the rate, actually what's happening is the rate is increasing a lot, the rate is changing daily now. I will tell you today's rate, tomorrow that rate won't...

चालीस टन आपको कर देंगे। अभी अभी सर रेट एक्चुअली क्या है ना रेट तो इंक्रीज कर रहा है ज्यादा, डेली रेट चेंज हो रहा है अभी। मैं आपको आज का रेट बोलूंगा कल वो रेट नहीं...

customer

43.2s

So give today's rate. No, it's okay, give your current rate.

तो आज का रेट दीजिए। नहीं ठीक है, आपका अभी का रेट दीजिए।

agent

45.4s

Indradhanush?

इंद्रधनुष?

customer

46.2s

Hmm.

हम्म।

agent

46.9s

Where do you need the delivery?

डिलीवरी कहां पे चाहिए आपको?

customer

48.2s

Shikrapur.

शिकरापुर।

agent

49.4s

In Pune, right?

पुणे में ना?

customer

50.3s

Hmm.

हम्म।

agent

51.1s

Okay, I will get it for you. Take it for 88 delivered.

चलिए मैं आपको दिला दूंगा। ले लीजिए एटी एट डिलीवर्ड।

customer

53.9s

88 delivered?

एटी एट डिलीवर्ड?

agent

55.1s

Yes. I have given an approx rate.

हां। एप्रोक्स रेट दिया हूं।

customer

57.1s

Okay sir, I will let you know. Yes.

ठीक है सर, बताता हूं मैं आपको। हां।

agent

59.1s

Okay.

ठीक।