{
  "ucid": "21112178843572431",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 17:12:04",
  "end_time": "2026-09-03 17:13:48",
  "duration_sec": 104,
  "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26",
  "disposition": "General Enquiry",
  "agent": "Abdul Ansari",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA613d38ba4773b318328b78917d3ba284.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 987,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178843572431__DIA613d38ba4773b318328b78917d3ba284.mp3",
  "audio_bytes": 253368,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 84.456,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello   (हॅलो)\n[3s] AGENT: Hello   (हॅलो)\n[3s] CUSTOMER: Yes.\n[4s] AGENT: Uh good afternoon sir, I am Abdul speaking from JSW.   (अह गुड आफ्टरनून सर, मैं अब्दुल बात कर रहा हूं JSW से।)\n[6s] CUSTOMER: Yes, tell me.   (हां बोलिए।)\n[7s] AGENT: Sir, your company was registered here under the name Suraj Color Roof.   (सर आपकी कंपनी यहां रजिस्टर्ड थी सूरज कलर रूफ के नाम से।)\n[10s] CUSTOMER: Yes.   (हां जी।)\n[10s] AGENT: So I called for that. Do you have any requirement, sir, in steel for HR, CR, GP, GI, TMT?   (तो उसके लिए फोन किया था। कुछ रिक्वायरमेंट है क्या सर स्टील में आपको HR, CR, GP, GI, TMT में?)\n[14s] CUSTOMER: No sir.   (नहीं सर।)\n[16s] AGENT: You don't have a requirement right now, sir?   (अभी रिक्वायरमेंट नहीं है क्या सर?)\n[17s] CUSTOMER: Hm hm.   (हं हं।)\n[18s] AGENT: The registration, sir, you had done it here, I mean for what purpose?   (रजिस्ट्रेशन सर आप यहां पे किए थे मतलब किस पर्पस के लिए?)\n[20s] CUSTOMER: Are you speaking from JSW One?   (JSW One से बात कर रहे हैं क्या?)\n[22s] AGENT: Yes, speaking from One.   (हां One से बात कर रहे हैं।)\n[23s] CUSTOMER: Hmm. What all materials do you have?   (हम्म। क्या क्या मटेरियल है आपके पास?)\n[25s] AGENT: What all materials? I have in MS, HR, CR, GP, GI, TMT, PPGL, everything.   (क्या क्या मटेरियल? मेरे पास है MS में HR, CR, GP, GI, TMT, PPGL, सारा कुछ है।)\n[29s] CUSTOMER: Do you have Indradhanush?   (इंद्रधनुष है क्या अपने पास?)\n[31s] AGENT: Hmm.   (हम्म।)\n[32s] CUSTOMER: What is the rate?   (क्या रेट है?)\n[33s] AGENT: How many tons do you need?   (कितना टन चाहिए आपको?)\n[34s] CUSTOMER: Twenty-five tons.   (पच्चीस टन।)\n[35s] AGENT: Twenty-five tons. The MOQ is forty tons.   (पच्चीस टन। ये MOQ चालीस टन का है।)\n[37s] CUSTOMER: So what will be the rate for forty tons?   (तो क्या रेट जाएगा चालीस टन?)\n[39s] AGENT: Forty tons, I will get it done for you. Right now, sir, the rate, actually what's happening is the rate is increasing a lot, the rate is changing daily now. I will tell you today's rate, tomorrow that rate won't...   (चालीस टन आपको कर देंगे। अभी अभी सर रेट एक्चुअली क्या है ना रेट तो इंक्रीज कर रहा है ज्यादा, डेली रेट चेंज हो रहा है अभी। मैं आपको आज का रेट बोलूंगा कल वो रेट नहीं...)\n[43s] CUSTOMER: So give today's rate. No, it's okay, give your current rate.   (तो आज का रेट दीजिए। नहीं ठीक है, आपका अभी का रेट दीजिए।)\n[45s] AGENT: Indradhanush?   (इंद्रधनुष?)\n[46s] CUSTOMER: Hmm.   (हम्म।)\n[47s] AGENT: Where do you need the delivery?   (डिलीवरी कहां पे चाहिए आपको?)\n[48s] CUSTOMER: Shikrapur.   (शिकरापुर।)\n[49s] AGENT: In Pune, right?   (पुणे में ना?)\n[50s] CUSTOMER: Hmm.   (हम्म।)\n[51s] AGENT: Okay, I will get it for you. Take it for 88 delivered.   (चलिए मैं आपको दिला दूंगा। ले लीजिए एटी एट डिलीवर्ड।)\n[54s] CUSTOMER: 88 delivered?   (एटी एट डिलीवर्ड?)\n[55s] AGENT: Yes. I have given an approx rate.   (हां। एप्रोक्स रेट दिया हूं।)\n[57s] CUSTOMER: Okay sir, I will let you know. Yes.   (ठीक है सर, बताता हूं मैं आपको। हां।)\n[59s] AGENT: Okay.   (ठीक।)",
  "language": "Hindi",
  "languages": "[\"Hindi\", \"English\"]",
  "turn_count": 36,
  "connected": 1,
  "audio_notes": "clear: There is some background chatter on the customer's side, but it does not significantly impact transcription.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "36 turns, clean transcript (0% inaudible)",
  "band_language": "Hindi",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "new_registration",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 1.5,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]",
  "pitch_coaching_note": "When a customer asks for a price early, acknowledge their request but pivot back to discovery questions to understand their business needs before quoting. This allows you to build value and tailor your pitch.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "manufacturing",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 1,
  "moq_qty_detected": 25.0,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": "Indradhanush (PPGL)",
  "catalogue_status": "available",
  "quality_flags_total": 1,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The customer, a roofing manufacturer, inquired about the price for JSW Indradhanush (PPGL). The agent noted the customer's initial 25-ton requirement was below the 40-ton MOQ. After the customer asked for the 40-ton price, the agent provided an approximate delivered quote, and the call ended with the customer stating they would get back to the agent.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh good afternoon sir, I am Abdul speaking from JSW. Sir your company was registered here under the name Suraj Color Roof.\", \"comment\": \"The agent provided a professional opening that referenced the customer's prior registration.\"}, {\"step_id\": \"NR2\", \"result\": \"partial\", \"questions_hit\": 2, \"evidence\": \"Sir your company was registered here under the name Suraj Color Roof. ... Where do you need the delivery? Shikrapur.\", \"comment\": \"The agent confirmed the company name and procurement city, but did not ask about the contact's role or best contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"The agent did not ask any discovery questions; the customer took control and turned the call into a price inquiry.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain the JSW One platform's value proposition (e.g., transparent pricing, test certificates).\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Twenty-five tons.\", \"comment\": \"Although a requirement was identified, the agent failed to capture the full material specification or schedule a specific callback.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"Okay sir, I will let you know. Yes. ... Okay.\", \"comment\": \"The call ended vaguely with no specific next step (quote, callback, or walkthrough) agreed upon.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer asks for a price early, acknowledge their request but pivot back to discovery questions to understand their business needs before quoting. This allows you to build value and tailor your pitch.\", \"segment_detected\": \"manufacturing\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": true, \"moq_qty_detected\": \"25 tons\", \"moq_severity\": null, \"material_flag\": false, \"material_detected\": \"Indradhanush (PPGL)\", \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The customer, a roofing manufacturer, inquired about the price for JSW Indradhanush (PPGL). The agent noted the customer's initial 25-ton requirement was below the 40-ton MOQ. After the customer asked for the 40-ton price, the agent provided an approximate delivered quote, and the call ended with the customer stating they would get back to the agent.\"}",
  "error": null,
  "latency_ms": 60299,
  "input_tokens": 3675,
  "output_tokens": 803,
  "created_at": "2026-09-25 11:37:56",
  "sentiment": "positive",
  "sentiment_score": 0.158,
  "sentiment_confidence": "high",
  "pos": 2,
  "neg": 1,
  "lex_hits": 6,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.678,
  "agent_talk_sec": 28.9,
  "customer_talk_sec": 13.7,
  "dead_air_sec": 61.4,
  "longest_monologue_sec": 4.6,
  "agent_wpm": 344.6,
  "interruptions": 0,
  "agent_turns": 18,
  "customer_turns": 18,
  "discovery_qs": 8,
  "words_agent": 166,
  "words_customer": 67,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178843572431",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.98,
      "end_s": 2.38,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178843572431",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.6,
      "end_s": 2.98,
      "text_en": "Hello",
      "text_native": "हॅलो"
    },
    {
      "ucid": "21112178843572431",
      "idx": 2,
      "speaker": "customer",
      "start_s": 3.3,
      "end_s": 3.58,
      "text_en": "Yes.",
      "text_native": "Yes."
    },
    {
      "ucid": "21112178843572431",
      "idx": 3,
      "speaker": "agent",
      "start_s": 3.86,
      "end_s": 6.1,
      "text_en": "Uh good afternoon sir, I am Abdul speaking from JSW.",
      "text_native": "अह गुड आफ्टरनून सर, मैं अब्दुल बात कर रहा हूं JSW से।"
    },
    {
      "ucid": "21112178843572431",
      "idx": 4,
      "speaker": "customer",
      "start_s": 6.5,
      "end_s": 7.0,
      "text_en": "Yes, tell me.",
      "text_native": "हां बोलिए।"
    },
    {
      "ucid": "21112178843572431",
      "idx": 5,
      "speaker": "agent",
      "start_s": 7.36,
      "end_s": 9.6,
      "text_en": "Sir, your company was registered here under the name Suraj Color Roof.",
      "text_native": "सर आपकी कंपनी यहां रजिस्टर्ड थी सूरज कलर रूफ के नाम से।"
    },
    {
      "ucid": "21112178843572431",
      "idx": 6,
      "speaker": "customer",
      "start_s": 9.9,
      "end_s": 10.2,
      "text_en": "Yes.",
      "text_native": "हां जी।"
    },
    {
      "ucid": "21112178843572431",
      "idx": 7,
      "speaker": "agent",
      "start_s": 10.36,
      "end_s": 13.7,
      "text_en": "So I called for that. Do you have any requirement, sir, in steel for HR, CR, GP, GI, TMT?",
      "text_native": "तो उसके लिए फोन किया था। कुछ रिक्वायरमेंट है क्या सर स्टील में आपको HR, CR, GP, GI, TMT में?"
    },
    {
      "ucid": "21112178843572431",
      "idx": 8,
      "speaker": "customer",
      "start_s": 14.3,
      "end_s": 14.8,
      "text_en": "No sir.",
      "text_native": "नहीं सर।"
    },
    {
      "ucid": "21112178843572431",
      "idx": 9,
      "speaker": "agent",
      "start_s": 15.7,
      "end_s": 16.8,
      "text_en": "You don't have a requirement right now, sir?",
      "text_native": "अभी रिक्वायरमेंट नहीं है क्या सर?"
    },
    {
      "ucid": "21112178843572431",
      "idx": 10,
      "speaker": "customer",
      "start_s": 17.1,
      "end_s": 17.4,
      "text_en": "Hm hm.",
      "text_native": "हं हं।"
    },
    {
      "ucid": "21112178843572431",
      "idx": 11,
      "speaker": "agent",
      "start_s": 17.8,
      "end_s": 19.9,
      "text_en": "The registration, sir, you had done it here, I mean for what purpose?",
      "text_native": "रजिस्ट्रेशन सर आप यहां पे किए थे मतलब किस पर्पस के लिए?"
    },
    {
      "ucid": "21112178843572431",
      "idx": 12,
      "speaker": "customer",
      "start_s": 20.4,
      "end_s": 21.5,
      "text_en": "Are you speaking from JSW One?",
      "text_native": "JSW One से बात कर रहे हैं क्या?"
    },
    {
      "ucid": "21112178843572431",
      "idx": 13,
      "speaker": "agent",
      "start_s": 21.7,
      "end_s": 22.7,
      "text_en": "Yes, speaking from One.",
      "text_native": "हां One से बात कर रहे हैं।"
    },
    {
      "ucid": "21112178843572431",
      "idx": 14,
      "speaker": "customer",
      "start_s": 23.4,
      "end_s": 24.8,
      "text_en": "Hmm. What all materials do you have?",
      "text_native": "हम्म। क्या क्या मटेरियल है आपके पास?"
    },
    {
      "ucid": "21112178843572431",
      "idx": 15,
      "speaker": "agent",
      "start_s": 25.3,
      "end_s": 28.8,
      "text_en": "What all materials? I have in MS, HR, CR, GP, GI, TMT, PPGL, everything.",
      "text_native": "क्या क्या मटेरियल? मेरे पास है MS में HR, CR, GP, GI, TMT, PPGL, सारा कुछ है।"
    },
    {
      "ucid": "21112178843572431",
      "idx": 16,
      "speaker": "customer",
      "start_s": 29.1,
      "end_s": 30.2,
      "text_en": "Do you have Indradhanush?",
      "text_native": "इंद्रधनुष है क्या अपने पास?"
    },
    {
      "ucid": "21112178843572431",
      "idx": 17,
      "speaker": "agent",
      "start_s": 30.8,
      "end_s": 31.0,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178843572431",
      "idx": 18,
      "speaker": "customer",
      "start_s": 31.8,
      "end_s": 32.3,
      "text_en": "What is the rate?",
      "text_native": "क्या रेट है?"
    },
    {
      "ucid": "21112178843572431",
      "idx": 19,
      "speaker": "agent",
      "start_s": 32.8,
      "end_s": 33.7,
      "text_en": "How many tons do you need?",
      "text_native": "कितना टन चाहिए आपको?"
    },
    {
      "ucid": "21112178843572431",
      "idx": 20,
      "speaker": "customer",
      "start_s": 34.1,
      "end_s": 34.8,
      "text_en": "Twenty-five tons.",
      "text_native": "पच्चीस टन।"
    },
    {
      "ucid": "21112178843572431",
      "idx": 21,
      "speaker": "agent",
      "start_s": 35.2,
      "end_s": 36.7,
      "text_en": "Twenty-five tons. The MOQ is forty tons.",
      "text_native": "पच्चीस टन। ये MOQ चालीस टन का है।"
    },
    {
      "ucid": "21112178843572431",
      "idx": 22,
      "speaker": "customer",
      "start_s": 37.1,
      "end_s": 38.2,
      "text_en": "So what will be the rate for forty tons?",
      "text_native": "तो क्या रेट जाएगा चालीस टन?"
    },
    {
      "ucid": "21112178843572431",
      "idx": 23,
      "speaker": "agent",
      "start_s": 38.6,
      "end_s": 43.2,
      "text_en": "Forty tons, I will get it done for you. Right now, sir, the rate, actually what's happening is the rate is increasing a lot, the rate is changing daily now. I will tell you today's rate, tomorrow that rate won't...",
      "text_native": "चालीस टन आपको कर देंगे। अभी अभी सर रेट एक्चुअली क्या है ना रेट तो इंक्रीज कर रहा है ज्यादा, डेली रेट चेंज हो रहा है अभी। मैं आपको आज का रेट बोलूंगा कल वो रेट नहीं..."
    },
    {
      "ucid": "21112178843572431",
      "idx": 24,
      "speaker": "customer",
      "start_s": 43.2,
      "end_s": 44.9,
      "text_en": "So give today's rate. No, it's okay, give your current rate.",
      "text_native": "तो आज का रेट दीजिए। नहीं ठीक है, आपका अभी का रेट दीजिए।"
    },
    {
      "ucid": "21112178843572431",
      "idx": 25,
      "speaker": "agent",
      "start_s": 45.4,
      "end_s": 45.9,
      "text_en": "Indradhanush?",
      "text_native": "इंद्रधनुष?"
    },
    {
      "ucid": "21112178843572431",
      "idx": 26,
      "speaker": "customer",
      "start_s": 46.2,
      "end_s": 46.5,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178843572431",
      "idx": 27,
      "speaker": "agent",
      "start_s": 46.9,
      "end_s": 47.9,
      "text_en": "Where do you need the delivery?",
      "text_native": "डिलीवरी कहां पे चाहिए आपको?"
    },
    {
      "ucid": "21112178843572431",
      "idx": 28,
      "speaker": "customer",
      "start_s": 48.2,
      "end_s": 48.9,
      "text_en": "Shikrapur.",
      "text_native": "शिकरापुर।"
    },
    {
      "ucid": "21112178843572431",
      "idx": 29,
      "speaker": "agent",
      "start_s": 49.4,
      "end_s": 50.0,
      "text_en": "In Pune, right?",
      "text_native": "पुणे में ना?"
    },
    {
      "ucid": "21112178843572431",
      "idx": 30,
      "speaker": "customer",
      "start_s": 50.3,
      "end_s": 50.5,
      "text_en": "Hmm.",
      "text_native": "हम्म।"
    },
    {
      "ucid": "21112178843572431",
      "idx": 31,
      "speaker": "agent",
      "start_s": 51.1,
      "end_s": 53.5,
      "text_en": "Okay, I will get it for you. Take it for 88 delivered.",
      "text_native": "चलिए मैं आपको दिला दूंगा। ले लीजिए एटी एट डिलीवर्ड।"
    },
    {
      "ucid": "21112178843572431",
      "idx": 32,
      "speaker": "customer",
      "start_s": 53.9,
      "end_s": 54.7,
      "text_en": "88 delivered?",
      "text_native": "एटी एट डिलीवर्ड?"
    },
    {
      "ucid": "21112178843572431",
      "idx": 33,
      "speaker": "agent",
      "start_s": 55.1,
      "end_s": 56.1,
      "text_en": "Yes. I have given an approx rate.",
      "text_native": "हां। एप्रोक्स रेट दिया हूं।"
    },
    {
      "ucid": "21112178843572431",
      "idx": 34,
      "speaker": "customer",
      "start_s": 57.1,
      "end_s": 58.9,
      "text_en": "Okay sir, I will let you know. Yes.",
      "text_native": "ठीक है सर, बताता हूं मैं आपको। हां।"
    },
    {
      "ucid": "21112178843572431",
      "idx": 35,
      "speaker": "agent",
      "start_s": 59.1,
      "end_s": 59.4,
      "text_en": "Okay.",
      "text_native": "ठीक।"
    }
  ],
  "steps": [
    {
      "ucid": "21112178843572431",
      "step_id": "NR1",
      "step_name": "Warm welcome opener",
      "weight": 1.0,
      "result": "pass",
      "earned": 1.0,
      "questions_hit": null,
      "evidence": "Uh good afternoon sir, I am Abdul speaking from JSW. Sir your company was registered here under the name Suraj Color Roof.",
      "comment": "The agent provided a professional opening that referenced the customer's prior registration."
    },
    {
      "ucid": "21112178843572431",
      "step_id": "NR2",
      "step_name": "Verify basic profile (4 Qs)",
      "weight": 1.0,
      "result": "partial",
      "earned": 0.5,
      "questions_hit": 2,
      "evidence": "Sir your company was registered here under the name Suraj Color Roof. ... Where do you need the delivery? Shikrapur.",
      "comment": "The agent confirmed the company name and procurement city, but did not ask about the contact's role or best contact details."
    },
    {
      "ucid": "21112178843572431",
      "step_id": "NR3",
      "step_name": "Full discovery (8 Qs)",
      "weight": 3.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "The agent did not ask any discovery questions; the customer took control and turned the call into a price inquiry."
    },
    {
      "ucid": "21112178843572431",
      "step_id": "NR4",
      "step_name": "Platform education",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not explain the JSW One platform's value proposition (e.g., transparent pricing, test certificates)."
    },
    {
      "ucid": "21112178843572431",
      "step_id": "NR5",
      "step_name": "First opportunity identified",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Twenty-five tons.",
      "comment": "Although a requirement was identified, the agent failed to capture the full material specification or schedule a specific callback."
    },
    {
      "ucid": "21112178843572431",
      "step_id": "NR6",
      "step_name": "Closure - one of three outcomes",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "Okay sir, I will let you know. Yes. ... Okay.",
      "comment": "The call ended vaguely with no specific next step (quote, callback, or walkthrough) agreed upon."
    }
  ],
  "objections": [],
  "missed_steps": [
    "NR2 Verify basic profile (4 Qs)",
    "NR3 Full discovery (8 Qs)",
    "NR4 Platform education",
    "NR5 First opportunity identified",
    "NR6 Closure - one of three outcomes"
  ],
  "objection_phrases_list": []
}