Call 21112178843501751 2026-09-03 · Jeevan Jeejo · 1:18
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 14 turns, clean transcript (0% inaudible) | Tamil | 14 | supply_led (campaign_name:medium) |
Audio: noisy: Significant wind noise on the customer's side throughout the call, but speech remains mostly intelligible.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.41
confidence high · +18/−0
from 10 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
The agent greeted, used the customer's name, and identified JSW, but failed to ask for permission to speak.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
The agent did not deliver a hook; instead, they went directly to asking for a requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
No discovery questions were asked after the customer stated they had no current requirement.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
Sir, you... do you have any requirement right now? For HR sheet?
Summary
The agent contacted the customer and immediately asked if they had a requirement for HR sheet. The customer stated they had no need at the moment. The agent then offered to send his details via WhatsApp for future contact and ended the call without attempting any discovery.
Coaching
When a customer says they have no current requirement, you must still attempt discovery to understand their business (e.g., what they make, typical monthly volume) for a more effective future follow-up.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
The agent greeted, used the customer's name, and identified JSW, but failed to ask for permission to speak. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
The agent did not deliver a hook; instead, they went directly to asking for a requirement. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
No discovery questions were asked after the customer stated they had no current requirement. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | Sir, you... do you have any requirement right now? For HR sheet? The agent successfully asked for a current requirement, which the customer denied. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | When your requirement goes live, just ping me, I will help. The agent did not set a specific callback date, instead leaving it to the customer to re-initiate contact. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.7 | 18.2s | 7.8s | 52.0s | 5.0s | 234.1 | 0 | 7 | 7 | 5 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
1.6s
Hello?
ஹலோ?
agent
2.8s
Ah hello, greetings. Is this Mr. Paul Samuel?
ஆ ஹலோ வணக்கம். இது பால் சாமுவேல் சார் தானே?
customer
5.0s
Yes, and you?
ஆமா, நீங்க?
agent
6.0s
Sir, I am Jeevan speaking, from the JSW Mumbai office.
சார் நான் ஜீவன் பேசுறேன், JSW Mumbai ஆபிஸ்ல இருந்து.
customer
8.7s
Ah, tell me Jeevan.
ஆ சொல்லுங்க ஜீவன்.
agent
9.8s
Sir, you... do you have any requirement right now? For HR sheet?
சார் நீங்க உங்களுக்கு இப்போதைக்கு ஏதாவது requirement இருக்கா? HR sheetக்கு?
customer
13.1s
No sir, no sir. Nothing right now, sir.
இல்ல சார், இல்ல சார். இப்ப எதுவும் இல்லைங்க சார்.
agent
15.6s
Not right now? No problem, sir. The one you work with... 6382658302 is your WhatsApp number, right?
இப்ப இல்லையா? பரவாயில்ல சார். நீங்க வேலை பண்ற 6382658302 உங்க WhatsApp நம்பர் தானே?
customer
20.6s
Yes, yes.
ஆமா ஆமாங்க.
agent
21.8s
Okay, I will put my details in it. When your requirement goes live, just ping me, I will help.
சரி, நான் அதுல என் details போட்டு வச்சிருக்கிறேன். உங்க requirement எப்போ live ஆச்சுன்னா, நீங்க கொஞ்சம் ping பண்ணிடுங்க, நான் help பண்றேன்.
customer
27.0s
Definitely sir, okay okay okay.
கண்டிப்பா சார், ஓகே ஓகே ஓகே.
agent
28.6s
Okay, thank you sir.
ஓகே, thank you சார்.
customer
29.4s
Definitely sir, okay thank you.
கண்டிப்பா சார், ஓகே thank you.
agent
30.6s
Okay.
ஓகே.