{
  "ucid": "21112178843501751",
  "call_date": "2026-09-03",
  "start_time": "2026-09-03 17:00:17",
  "end_time": "2026-09-03 17:01:35",
  "duration_sec": 78,
  "campaign": "IS_MFG_HR_HRPO_Sep26",
  "disposition": "No_requirement",
  "agent": "Jeevan Jeejo",
  "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAefaaf6908ad5d8602cd843e3def240ac.mp3",
  "dial_status": null,
  "customer_status": null,
  "agent_status": null,
  "hangup_by": null,
  "excel_row": 989,
  "is_test": 0,
  "raw_payload": null,
  "audio_path": "/data/audio/21112178843501751__DIAefaaf6908ad5d8602cd843e3def240ac.mp3",
  "audio_bytes": 122472,
  "audio_status": "ok",
  "audio_error": null,
  "excel_turn_count": 0,
  "ingested_at": "2026-09-11 12:19:54.357907+00",
  "audio_secs": 40.824,
  "source_file": "Sep1-10>40s.xlsx",
  "upload_id": null,
  "audio_permanent": 0,
  "english_text": "[2s] CUSTOMER: Hello?   (ஹலோ?)\n[3s] AGENT: Ah hello, greetings. Is this Mr. Paul Samuel?   (ஆ ஹலோ வணக்கம். இது பால் சாமுவேல் சார் தானே?)\n[5s] CUSTOMER: Yes, and you?   (ஆமா, நீங்க?)\n[6s] AGENT: Sir, I am Jeevan speaking, from the JSW Mumbai office.   (சார் நான் ஜீவன் பேசுறேன், JSW Mumbai ஆபிஸ்ல இருந்து.)\n[9s] CUSTOMER: Ah, tell me Jeevan.   (ஆ சொல்லுங்க ஜீவன்.)\n[10s] AGENT: Sir, you... do you have any requirement right now? For HR sheet?   (சார் நீங்க உங்களுக்கு இப்போதைக்கு ஏதாவது requirement இருக்கா? HR sheetக்கு?)\n[13s] CUSTOMER: No sir, no sir. Nothing right now, sir.   (இல்ல சார், இல்ல சார். இப்ப எதுவும் இல்லைங்க சார்.)\n[16s] AGENT: Not right now? No problem, sir. The one you work with... 6382658302 is your WhatsApp number, right?   (இப்ப இல்லையா? பரவாயில்ல சார். நீங்க வேலை பண்ற 6382658302 உங்க WhatsApp நம்பர் தானே?)\n[21s] CUSTOMER: Yes, yes.   (ஆமா ஆமாங்க.)\n[22s] AGENT: Okay, I will put my details in it. When your requirement goes live, just ping me, I will help.   (சரி, நான் அதுல என் details போட்டு வச்சிருக்கிறேன். உங்க requirement எப்போ live ஆச்சுன்னா, நீங்க கொஞ்சம் ping பண்ணிடுங்க, நான் help பண்றேன்.)\n[27s] CUSTOMER: Definitely sir, okay okay okay.   (கண்டிப்பா சார், ஓகே ஓகே ஓகே.)\n[29s] AGENT: Okay, thank you sir.   (ஓகே, thank you சார்.)\n[29s] CUSTOMER: Definitely sir, okay thank you.   (கண்டிப்பா சார், ஓகே thank you.)\n[31s] AGENT: Okay.   (ஓகே.)",
  "language": "Tamil",
  "languages": "[\"Tamil\", \"English\"]",
  "turn_count": 14,
  "connected": 1,
  "audio_notes": "noisy: Significant wind noise on the customer's side throughout the call, but speech remains mostly intelligible.",
  "transcript_status": "ok",
  "transcript_error": null,
  "band": "green",
  "band_reason": "14 turns, clean transcript (0% inaudible)",
  "band_language": "Tamil",
  "label_contradiction": 0,
  "status": "ok",
  "model": "gemini-2.5-pro",
  "rubric_version": "1.0.0",
  "exclusion_reason": null,
  "pitch_type_detected": "supply_led",
  "pitch_type_source": "campaign_name:medium",
  "pitch_type_conflict": 0,
  "pitch_adherence_score": 2.0,
  "pitch_score_band": "red",
  "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]",
  "pitch_coaching_note": "When a customer says they have no current requirement, you must still attempt discovery to understand their business (e.g., what they make, typical monthly volume) for a more effective future follow-up.",
  "usp_relevance": "none",
  "rubric_inferred": 0,
  "segment_detected": "unknown",
  "mfg_flag": 0,
  "geo_flag": 0,
  "geo_reason": null,
  "moq_flag": 0,
  "moq_qty_detected": null,
  "moq_severity": null,
  "material_flag": 0,
  "material_detected": null,
  "catalogue_status": "unknown",
  "quality_flags_total": 0,
  "supply_flag": "none",
  "supply_details": "",
  "customer_req_date": null,
  "agent_committed_date": null,
  "call_summary": "The agent contacted the customer and immediately asked if they had a requirement for HR sheet. The customer stated they had no need at the moment. The agent then offered to send his details via WhatsApp for future contact and ended the call without attempting any discovery.",
  "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent greeted, used the customer's name, and identified JSW, but failed to ask for permission to speak.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not deliver a hook; instead, they went directly to asking for a requirement.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"No discovery questions were asked after the customer stated they had no current requirement.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Sir, you... do you have any requirement right now? For HR sheet?\", \"comment\": \"The agent successfully asked for a current requirement, which the customer denied.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"When your requirement goes live, just ping me, I will help.\", \"comment\": \"The agent did not set a specific callback date, instead leaving it to the customer to re-initiate contact.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer says they have no current requirement, you must still attempt discovery to understand their business (e.g., what they make, typical monthly volume) for a more effective future follow-up.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted the customer and immediately asked if they had a requirement for HR sheet. The customer stated they had no need at the moment. The agent then offered to send his details via WhatsApp for future contact and ended the call without attempting any discovery.\"}",
  "error": null,
  "latency_ms": 30275,
  "input_tokens": 3022,
  "output_tokens": 700,
  "created_at": "2026-09-25 11:37:32",
  "sentiment": "positive",
  "sentiment_score": 0.412,
  "sentiment_confidence": "high",
  "pos": 18,
  "neg": 0,
  "lex_hits": 10,
  "objection_phrases": "[]",
  "sentiment_method": "0.6*lexical + 0.4*prior",
  "talk_ratio": 0.7,
  "agent_talk_sec": 18.2,
  "customer_talk_sec": 7.8,
  "dead_air_sec": 52.0,
  "longest_monologue_sec": 5.0,
  "agent_wpm": 234.1,
  "interruptions": 0,
  "agent_turns": 7,
  "customer_turns": 7,
  "discovery_qs": 5,
  "words_agent": 71,
  "words_customer": 28,
  "monologue_heavy": 0,
  "turns": [
    {
      "ucid": "21112178843501751",
      "idx": 0,
      "speaker": "customer",
      "start_s": 1.58,
      "end_s": 2.11,
      "text_en": "Hello?",
      "text_native": "ஹலோ?"
    },
    {
      "ucid": "21112178843501751",
      "idx": 1,
      "speaker": "agent",
      "start_s": 2.77,
      "end_s": 4.8,
      "text_en": "Ah hello, greetings. Is this Mr. Paul Samuel?",
      "text_native": "ஆ ஹலோ வணக்கம். இது பால் சாமுவேல் சார் தானே?"
    },
    {
      "ucid": "21112178843501751",
      "idx": 2,
      "speaker": "customer",
      "start_s": 5.0,
      "end_s": 5.8,
      "text_en": "Yes, and you?",
      "text_native": "ஆமா, நீங்க?"
    },
    {
      "ucid": "21112178843501751",
      "idx": 3,
      "speaker": "agent",
      "start_s": 6.0,
      "end_s": 8.5,
      "text_en": "Sir, I am Jeevan speaking, from the JSW Mumbai office.",
      "text_native": "சார் நான் ஜீவன் பேசுறேன், JSW Mumbai ஆபிஸ்ல இருந்து."
    },
    {
      "ucid": "21112178843501751",
      "idx": 4,
      "speaker": "customer",
      "start_s": 8.7,
      "end_s": 9.6,
      "text_en": "Ah, tell me Jeevan.",
      "text_native": "ஆ சொல்லுங்க ஜீவன்."
    },
    {
      "ucid": "21112178843501751",
      "idx": 5,
      "speaker": "agent",
      "start_s": 9.8,
      "end_s": 13.0,
      "text_en": "Sir, you... do you have any requirement right now? For HR sheet?",
      "text_native": "சார் நீங்க உங்களுக்கு இப்போதைக்கு ஏதாவது requirement இருக்கா? HR sheetக்கு?"
    },
    {
      "ucid": "21112178843501751",
      "idx": 6,
      "speaker": "customer",
      "start_s": 13.1,
      "end_s": 15.2,
      "text_en": "No sir, no sir. Nothing right now, sir.",
      "text_native": "இல்ல சார், இல்ல சார். இப்ப எதுவும் இல்லைங்க சார்."
    },
    {
      "ucid": "21112178843501751",
      "idx": 7,
      "speaker": "agent",
      "start_s": 15.6,
      "end_s": 20.2,
      "text_en": "Not right now? No problem, sir. The one you work with... 6382658302 is your WhatsApp number, right?",
      "text_native": "இப்ப இல்லையா? பரவாயில்ல சார். நீங்க வேலை பண்ற 6382658302 உங்க WhatsApp நம்பர் தானே?"
    },
    {
      "ucid": "21112178843501751",
      "idx": 8,
      "speaker": "customer",
      "start_s": 20.6,
      "end_s": 21.5,
      "text_en": "Yes, yes.",
      "text_native": "ஆமா ஆமாங்க."
    },
    {
      "ucid": "21112178843501751",
      "idx": 9,
      "speaker": "agent",
      "start_s": 21.8,
      "end_s": 26.8,
      "text_en": "Okay, I will put my details in it. When your requirement goes live, just ping me, I will help.",
      "text_native": "சரி, நான் அதுல என் details போட்டு வச்சிருக்கிறேன். உங்க requirement எப்போ live ஆச்சுன்னா, நீங்க கொஞ்சம் ping பண்ணிடுங்க, நான் help பண்றேன்."
    },
    {
      "ucid": "21112178843501751",
      "idx": 10,
      "speaker": "customer",
      "start_s": 27.0,
      "end_s": 28.5,
      "text_en": "Definitely sir, okay okay okay.",
      "text_native": "கண்டிப்பா சார், ஓகே ஓகே ஓகே."
    },
    {
      "ucid": "21112178843501751",
      "idx": 11,
      "speaker": "agent",
      "start_s": 28.6,
      "end_s": 29.3,
      "text_en": "Okay, thank you sir.",
      "text_native": "ஓகே, thank you சார்."
    },
    {
      "ucid": "21112178843501751",
      "idx": 12,
      "speaker": "customer",
      "start_s": 29.4,
      "end_s": 30.5,
      "text_en": "Definitely sir, okay thank you.",
      "text_native": "கண்டிப்பா சார், ஓகே thank you."
    },
    {
      "ucid": "21112178843501751",
      "idx": 13,
      "speaker": "agent",
      "start_s": 30.6,
      "end_s": 30.8,
      "text_en": "Okay.",
      "text_native": "ஓகே."
    }
  ],
  "steps": [
    {
      "ucid": "21112178843501751",
      "step_id": "SL1",
      "step_name": "Opener & permission",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent greeted, used the customer's name, and identified JSW, but failed to ask for permission to speak."
    },
    {
      "ucid": "21112178843501751",
      "step_id": "SL2",
      "step_name": "Hook (supply/price signal)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "The agent did not deliver a hook; instead, they went directly to asking for a requirement."
    },
    {
      "ucid": "21112178843501751",
      "step_id": "SL3",
      "step_name": "Discovery (6 Qs)",
      "weight": 2.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": 0,
      "evidence": "",
      "comment": "No discovery questions were asked after the customer stated they had no current requirement."
    },
    {
      "ucid": "21112178843501751",
      "step_id": "SL4",
      "step_name": "Pitch (2-3 USPs)",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "",
      "comment": "No USPs were pitched as no discovery was conducted."
    },
    {
      "ucid": "21112178843501751",
      "step_id": "SL5",
      "step_name": "Qualify",
      "weight": 2.0,
      "result": "pass",
      "earned": 2.0,
      "questions_hit": null,
      "evidence": "Sir, you... do you have any requirement right now? For HR sheet?",
      "comment": "The agent successfully asked for a current requirement, which the customer denied."
    },
    {
      "ucid": "21112178843501751",
      "step_id": "SL6",
      "step_name": "Closure with next step",
      "weight": 1.0,
      "result": "fail",
      "earned": 0.0,
      "questions_hit": null,
      "evidence": "When your requirement goes live, just ping me, I will help.",
      "comment": "The agent did not set a specific callback date, instead leaving it to the customer to re-initiate contact."
    }
  ],
  "objections": [],
  "missed_steps": [
    "SL1 Opener & permission",
    "SL2 Hook (supply/price signal)",
    "SL3 Discovery (6 Qs)",
    "SL4 Pitch (2-3 USPs)",
    "SL6 Closure with next step"
  ],
  "objection_phrases_list": []
}