{ "ucid": "21112178843500341", "call_date": "2026-09-03", "start_time": "2026-09-03 17:00:03", "end_time": "2026-09-03 17:01:18", "duration_sec": 75, "campaign": "IS_Inte_MFG_M1_3_NoEnq_Sep26", "disposition": "Onboarded", "agent": "Kartikey Chauhan", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIAd9c01b4e73bb797dbd00c569308f7bc6.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 990, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178843500341__DIAd9c01b4e73bb797dbd00c569308f7bc6.mp3", "audio_bytes": 186192, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 62.064, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello?\n[2s] AGENT: Hello?\n[3s] CUSTOMER: Yes. (हाँ जी।)\n[4s] AGENT: Uh sir good evening, I am Kartik calling from JSW One. (अह सर good evening, कार्तिक से बात कर रहा था JSW One से।)\n[7s] CUSTOMER: From where? (कहाँ से?)\n[8s] AGENT: Sir, JSW One. (सर JSW One.)\n[9s] CUSTOMER: Yes, tell me. (हाँ बोलिए।)\n[10s] AGENT: Uh, you had registered as First Edge Infra on our platform. (अह ये आपने First Edge Infra एक रजिस्टर किया था हमारे प्लेटफार्म पर।)\n[14s] AGENT: So, do you have a requirement for steel in this? (तो steel का requirement रहता है इसमें आपका?)\n[16s] CUSTOMER: We have a construction company. We have a requirement for TMT bar, angles, build that, pipe. (हमारी कंस्ट्रक्शन कंपनी है। TMT bar, angles, build वो, pipe इसका requirement रहता है हमको।)\n[21s] AGENT: Okay okay, fine. So sir, look, JSW's own Neo Steel or One TMT, if a requirement for either of these arises, then let me know. We can give you the rates and all. (अच्छा अच्छा, ठीक है। तो सर देखो JSW का अपना Neo Steel या One TMT, इन दोनों में से कुछ का requirement बने तो बताना। रेट्स वगेरह दे देते हैं अगर आपको।)\n[28s] CUSTOMER: Okay. (ठीक।)", "language": "Hindi", "languages": "[\"Hindi\", \"English\"]", "turn_count": 12, "connected": 1, "audio_notes": "clear: Some background chatter is present on the agent's side but it does not significantly impact transcription.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "12 turns, clean transcript (0% inaudible)", "band_language": "Hindi", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "new_registration", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 1.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"NR2 Verify basic profile (4 Qs)\", \"NR3 Full discovery (8 Qs)\", \"NR4 Platform education\", \"NR5 First opportunity identified\", \"NR6 Closure - one of three outcomes\"]", "pitch_coaching_note": "When a customer confirms they have a current requirement, your immediate next step is to ask for the specifications (grade, size, quantity) to create an opportunity, not to ask them to contact you in the future.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "construction", "mfg_flag": 1, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "available", "quality_flags_total": 1, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent contacted a new registrant from a construction company. The customer confirmed they have a requirement for TMT bars and other steel products. The agent failed to probe for details, instead telling the customer to get in touch if a requirement arises, and the call ended without any concrete next steps.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"NR1\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"Uh sir good evening, I am Kartik calling from JSW One.\", \"comment\": \"The agent provided a standard and polite opening.\"}, {\"step_id\": \"NR2\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"Uh, you had registered as First Edge Infra on our platform.\", \"comment\": \"The agent only verified the company name and did not ask about procurement city, role, or contact details.\"}, {\"step_id\": \"NR3\", \"result\": \"fail\", \"questions_hit\": 1, \"evidence\": \"CUSTOMER: We have a construction company.\", \"comment\": \"The agent asked no discovery questions; the customer volunteered their business type, but no other information was gathered.\"}, {\"step_id\": \"NR4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The agent did not explain any platform benefits like transparent pricing, test certificates, or stock availability.\"}, {\"step_id\": \"NR5\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: So, do you have a requirement for steel in this? CUSTOMER: We have a requirement for TMT bar...\", \"comment\": \"Although the customer confirmed a requirement for TMT, the agent did not capture the specifications and instead deferred the conversation.\"}, {\"step_id\": \"NR6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"When a customer confirms they have a current requirement, your immediate next step is to ask for the specifications (grade, size, quantity) to create an opportunity, not to ask them to contact you in the future.\", \"segment_detected\": \"construction\", \"mfg_flag\": true, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"available\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent contacted a new registrant from a construction company. The customer confirmed they have a requirement for TMT bars and other steel products. The agent failed to probe for details, instead telling the customer to get in touch if a requirement arises, and the call ended without any concrete next steps.\"}", "error": null, "latency_ms": 42531, "input_tokens": 2975, "output_tokens": 747, "created_at": "2026-09-25 11:37:47", "sentiment": "positive", "sentiment_score": 0.42, "sentiment_confidence": "high", "pos": 0, "neg": 0, "lex_hits": 1, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.706, "agent_talk_sec": 16.6, "customer_talk_sec": 6.9, "dead_air_sec": 51.5, "longest_monologue_sec": 6.8, "agent_wpm": 249.4, "interruptions": 0, "agent_turns": 6, "customer_turns": 6, "discovery_qs": 2, "words_agent": 69, "words_customer": 24, "monologue_heavy": 0, "turns": [ { "ucid": "21112178843500341", "idx": 0, "speaker": "customer", "start_s": 0.65, "end_s": 1.14, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178843500341", "idx": 1, "speaker": "agent", "start_s": 2.14, "end_s": 2.54, "text_en": "Hello?", "text_native": "Hello?" }, { "ucid": "21112178843500341", "idx": 2, "speaker": "customer", "start_s": 2.86, "end_s": 3.24, "text_en": "Yes.", "text_native": "हाँ जी।" }, { "ucid": "21112178843500341", "idx": 3, "speaker": "agent", "start_s": 3.7, "end_s": 6.64, "text_en": "Uh sir good evening, I am Kartik calling from JSW One.", "text_native": "अह सर good evening, कार्तिक से बात कर रहा था JSW One से।" }, { "ucid": "21112178843500341", "idx": 4, "speaker": "customer", "start_s": 6.94, "end_s": 7.34, "text_en": "From where?", "text_native": "कहाँ से?" }, { "ucid": "21112178843500341", "idx": 5, "speaker": "agent", "start_s": 7.74, "end_s": 8.74, "text_en": "Sir, JSW One.", "text_native": "सर JSW One." }, { "ucid": "21112178843500341", "idx": 6, "speaker": "customer", "start_s": 9.3, "end_s": 9.8, "text_en": "Yes, tell me.", "text_native": "हाँ बोलिए।" }, { "ucid": "21112178843500341", "idx": 7, "speaker": "agent", "start_s": 10.1, "end_s": 13.54, "text_en": "Uh, you had registered as First Edge Infra on our platform.", "text_native": "अह ये आपने First Edge Infra एक रजिस्टर किया था हमारे प्लेटफार्म पर।" }, { "ucid": "21112178843500341", "idx": 8, "speaker": "agent", "start_s": 14.14, "end_s": 16.14, "text_en": "So, do you have a requirement for steel in this?", "text_native": "तो steel का requirement रहता है इसमें आपका?" }, { "ucid": "21112178843500341", "idx": 9, "speaker": "customer", "start_s": 16.5, "end_s": 21.2, "text_en": "We have a construction company. We have a requirement for TMT bar, angles, build that, pipe.", "text_native": "हमारी कंस्ट्रक्शन कंपनी है। TMT bar, angles, build वो, pipe इसका requirement रहता है हमको।" }, { "ucid": "21112178843500341", "idx": 10, "speaker": "agent", "start_s": 21.2, "end_s": 28.0, "text_en": "Okay okay, fine. So sir, look, JSW's own Neo Steel or One TMT, if a requirement for either of these arises, then let me know. We can give you the rates and all.", "text_native": "अच्छा अच्छा, ठीक है। तो सर देखो JSW का अपना Neo Steel या One TMT, इन दोनों में से कुछ का requirement बने तो बताना। रेट्स वगेरह दे देते हैं अगर आपको।" }, { "ucid": "21112178843500341", "idx": 11, "speaker": "customer", "start_s": 28.4, "end_s": 28.8, "text_en": "Okay.", "text_native": "ठीक।" } ], "steps": [ { "ucid": "21112178843500341", "step_id": "NR1", "step_name": "Warm welcome opener", "weight": 1.0, "result": "pass", "earned": 1.0, "questions_hit": null, "evidence": "Uh sir good evening, I am Kartik calling from JSW One.", "comment": "The agent provided a standard and polite opening." }, { "ucid": "21112178843500341", "step_id": "NR2", "step_name": "Verify basic profile (4 Qs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "Uh, you had registered as First Edge Infra on our platform.", "comment": "The agent only verified the company name and did not ask about procurement city, role, or contact details." }, { "ucid": "21112178843500341", "step_id": "NR3", "step_name": "Full discovery (8 Qs)", "weight": 3.0, "result": "fail", "earned": 0.0, "questions_hit": 1, "evidence": "CUSTOMER: We have a construction company.", "comment": "The agent asked no discovery questions; the customer volunteered their business type, but no other information was gathered." }, { "ucid": "21112178843500341", "step_id": "NR4", "step_name": "Platform education", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The agent did not explain any platform benefits like transparent pricing, test certificates, or stock availability." }, { "ucid": "21112178843500341", "step_id": "NR5", "step_name": "First opportunity identified", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "AGENT: So, do you have a requirement for steel in this? CUSTOMER: We have a requirement for TMT bar...", "comment": "Although the customer confirmed a requirement for TMT, the agent did not capture the specifications and instead deferred the conversation." }, { "ucid": "21112178843500341", "step_id": "NR6", "step_name": "Closure - one of three outcomes", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "The call ended without a quote, a specific callback date, or a platform walkthrough being scheduled." } ], "objections": [], "missed_steps": [ "NR2 Verify basic profile (4 Qs)", "NR3 Full discovery (8 Qs)", "NR4 Platform education", "NR5 First opportunity identified", "NR6 Closure - one of three outcomes" ], "objection_phrases_list": [] }