Call 21112178843429071 2026-09-03 · Jeevan Jeejo · 1:13
| Campaign | Disposition | Could we hear it? | Language | Turns | Pitch type |
|---|---|---|---|---|---|
| IS_MFG_HR_HRPO_Sep26 | No_requirement | full conversation 15 turns, clean transcript (0% inaudible) | Tamil | 15 | supply_led (campaign_name:medium) |
Audio: clear: No significant issues.
The four signals separate columns, separate owners
1 · Pitch adherence
the REP
2.0/10
no conversation
USP relevance:
none
2 · Customer quality
the LEAD we handed over
0
/4 flags
clean lead
3 · Supply
US
none
4 · Sentiment
the CUSTOMER
+0.46
confidence high · +30/−0
from 14 hits
0.6*lexical + 0.4*prior
0.6*lexical + 0.4*prior
What to do differently next time biggest points lost first · the quotes are from real calls
−2.0 pts
Opener & permission
Agent did not ask for permission to speak, instead jumping directly into the reason for the call.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Yes, good evening sir. I was noticing, I am calling from JSW One, Raunak Mehta.
−2.0 pts
Hook (supply/price signal)
Agent did not provide a hook; they immediately asked about requirements without stating a value proposition.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: The pricing is increasing even more, sir. It's going to open one and a half to two rupees higher on Monday.
−2.0 pts
Discovery (6 Qs)
Agent asked no discovery questions about the customer's business, volume, or suppliers.
How Ronak Mehta did it on a
10.0/10 call —
AGENT: Okay, so what do you manufacture, sir, by the way?
did well
Qualify
AGENT: Do you have any steel, HR, CR requirements now, sir?
Summary
The agent called a registered lead (S R M Enterprises) and immediately asked if they had a requirement for HR/CR steel. The customer stated they had no current need but would call if a requirement arose. The agent agreed to send company details via WhatsApp and the call ended.
Coaching
You skipped the opening, hook, and discovery, and immediately asked for a requirement. You must build interest first before asking to buy.
Missed:
SL1 Opener & permission SL2 Hook (supply/price signal) SL3 Discovery (6 Qs) SL4 Pitch (2-3 USPs) SL6 Closure with next step
Module 1 — step by step every result carries its evidence quote
| Step | Wt | Result | Qs | Earned | Evidence from the transcript |
|---|---|---|---|---|---|
| SL1 Opener & permission | 2 | fail | – | 0.0 |
Agent did not ask for permission to speak, instead jumping directly into the reason for the call. |
| SL2 Hook (supply/price signal) | 2 | fail | – | 0.0 |
Agent did not provide a hook; they immediately asked about requirements without stating a value proposition. |
| SL3 Discovery (6 Qs) | 2 | fail | 0 | 0.0 |
Agent asked no discovery questions about the customer's business, volume, or suppliers. |
| SL4 Pitch (2-3 USPs) | 1 | fail | – | 0.0 |
No USPs were pitched as no discovery was conducted. |
| SL5 Qualify | 2 | pass | – | 2.0 | AGENT: Do you have any steel, HR, CR requirements now, sir? Agent successfully asked if there was a current requirement, which is the primary goal of this step. |
| SL6 Closure with next step | 1 | fail | – | 0.0 | AGENT: Okay sir, I will send the message and details. Okay sir, thank you. The next step was to send generic details, not a committed action like a specific callback or a quote. |
Conversation mechanics measured from turn timings, not judged by the LLM
| Talk ratio | Agent talk | Customer talk | Dead air | Longest monologue | WPM | Interrupts | Agent turns | Cust turns | Q marks |
|---|---|---|---|---|---|---|---|---|---|
| 0.7 | 18.9s | 8.1s | 46.0s | 5.6s | 288.9 | 0 | 7 | 8 | 3 |
Transcript English, with the original speech underneath — the audit trail Download this transcript (.json)
customer
0.7s
Hello.
agent
2.2s
Hello, greetings, is this Ramasekar sir?
Hello, வணக்கம், ராமசேகர் சார் தானே?
customer
4.4s
Yes, and you?
ஆமா, நீங்க?
agent
5.4s
Sir, I am Jeevan speaking, from the JSW One platform here.
சார், நான் ஜீவன் பேசுறேன், இங்க JSW One platform-ல இருந்து.
customer
8.5s
Tell me, sir.
சொல்லுங்க சார்.
agent
9.3s
Sir, I am calling about the registration you had made here in the name of S R M Enterprises. Do you have any steel, HR, CR requirements now, sir?
சார், நான் இப்போ நீங்க S R M Enterprises பேர்ல இங்க ஒரு registration போட்டிருந்தாங்களா, அதுக்கு அதை பத்தி கேட்கிறதுக்கு தான். ஏதாவது இப்போ steel, H R, C R requirement இருக்கா சார்?
customer
15.5s
Nothing for now, sir. If there is, I will call you, sir.
இப்போதைக்கு ஒன்னும் இல்ல சார். இருந்தா நான் உங்களுக்கு கால் பண்றேன் சார்.
agent
17.9s
Okay sir, I'll do one thing. This 8883257575 is your WhatsApp number, right?
சரி சார், நான் ஒரு வேலை பண்றேன். இப்போ இந்த triple eight three two five seven five seven five WhatsApp number தானே?
customer
20.8s
Yes sir, yes.
ஆமா சார், ஆமா.
agent
21.6s
Okay, I have put a message on that. You call on that number. This is a company number.
சரி, நான் அதுல ஒரு message போட்டு வச்சிருக்கிறேன். நீங்க அந்த number-ல call பண்ணுங்க. இது company number தான்.
customer
25.5s
Okay sir. Please send the message, sir.
Okay sir. Message பண்ணிருங்க சார்.
agent
27.0s
Okay.
customer
27.3s
Thank you.
agent
27.8s
Okay sir, I will send the message and details. Okay sir, thank you.
சரி சார், நான் message-ம் details-ம் பண்ணிடுறேன். Okay sir, thank you.
customer
29.9s
Okay, okay sir. Thank you, thank you.