{ "ucid": "21112178843429071", "call_date": "2026-09-03", "start_time": "2026-09-03 16:48:10", "end_time": "2026-09-03 16:49:23", "duration_sec": 73, "campaign": "IS_MFG_HR_HRPO_Sep26", "disposition": "No_requirement", "agent": "Jeevan Jeejo", "audio_url": "https://s3.ap-south-1.amazonaws.com/3m-pu.ozonetel.com/jswone/DIA64d1088f29f324b48760150cd96fd18f.mp3", "dial_status": null, "customer_status": null, "agent_status": null, "hangup_by": null, "excel_row": 995, "is_test": 0, "raw_payload": null, "audio_path": "/data/audio/21112178843429071__DIA64d1088f29f324b48760150cd96fd18f.mp3", "audio_bytes": 135432, "audio_status": "ok", "audio_error": null, "excel_turn_count": 0, "ingested_at": "2026-09-11 12:19:54.357907+00", "audio_secs": 45.144, "source_file": "Sep1-10>40s.xlsx", "upload_id": null, "audio_permanent": 0, "english_text": "[1s] CUSTOMER: Hello.\n[2s] AGENT: Hello, greetings, is this Ramasekar sir? (Hello, வணக்கம், ராமசேகர் சார் தானே?)\n[4s] CUSTOMER: Yes, and you? (ஆமா, நீங்க?)\n[5s] AGENT: Sir, I am Jeevan speaking, from the JSW One platform here. (சார், நான் ஜீவன் பேசுறேன், இங்க JSW One platform-ல இருந்து.)\n[8s] CUSTOMER: Tell me, sir. (சொல்லுங்க சார்.)\n[9s] AGENT: Sir, I am calling about the registration you had made here in the name of S R M Enterprises. Do you have any steel, HR, CR requirements now, sir? (சார், நான் இப்போ நீங்க S R M Enterprises பேர்ல இங்க ஒரு registration போட்டிருந்தாங்களா, அதுக்கு அதை பத்தி கேட்கிறதுக்கு தான். ஏதாவது இப்போ steel, H R, C R requirement இருக்கா சார்?)\n[16s] CUSTOMER: Nothing for now, sir. If there is, I will call you, sir. (இப்போதைக்கு ஒன்னும் இல்ல சார். இருந்தா நான் உங்களுக்கு கால் பண்றேன் சார்.)\n[18s] AGENT: Okay sir, I'll do one thing. This 8883257575 is your WhatsApp number, right? (சரி சார், நான் ஒரு வேலை பண்றேன். இப்போ இந்த triple eight three two five seven five seven five WhatsApp number தானே?)\n[21s] CUSTOMER: Yes sir, yes. (ஆமா சார், ஆமா.)\n[22s] AGENT: Okay, I have put a message on that. You call on that number. This is a company number. (சரி, நான் அதுல ஒரு message போட்டு வச்சிருக்கிறேன். நீங்க அந்த number-ல call பண்ணுங்க. இது company number தான்.)\n[26s] CUSTOMER: Okay sir. Please send the message, sir. (Okay sir. Message பண்ணிருங்க சார்.)\n[27s] AGENT: Okay.\n[27s] CUSTOMER: Thank you.\n[28s] AGENT: Okay sir, I will send the message and details. Okay sir, thank you. (சரி சார், நான் message-ம் details-ம் பண்ணிடுறேன். Okay sir, thank you.)\n[30s] CUSTOMER: Okay, okay sir. Thank you, thank you.", "language": "Tamil", "languages": "[\"Tamil\", \"English\"]", "turn_count": 15, "connected": 1, "audio_notes": "clear: No significant issues.", "transcript_status": "ok", "transcript_error": null, "band": "green", "band_reason": "15 turns, clean transcript (0% inaudible)", "band_language": "Tamil", "label_contradiction": 0, "status": "ok", "model": "gemini-2.5-pro", "rubric_version": "1.0.0", "exclusion_reason": null, "pitch_type_detected": "supply_led", "pitch_type_source": "campaign_name:medium", "pitch_type_conflict": 0, "pitch_adherence_score": 2.0, "pitch_score_band": "red", "pitch_missed_steps": "[\"SL1 Opener & permission\", \"SL2 Hook (supply/price signal)\", \"SL3 Discovery (6 Qs)\", \"SL4 Pitch (2-3 USPs)\", \"SL6 Closure with next step\"]", "pitch_coaching_note": "You skipped the opening, hook, and discovery, and immediately asked for a requirement. You must build interest first before asking to buy.", "usp_relevance": "none", "rubric_inferred": 0, "segment_detected": "unknown", "mfg_flag": 0, "geo_flag": 0, "geo_reason": null, "moq_flag": 0, "moq_qty_detected": null, "moq_severity": null, "material_flag": 0, "material_detected": null, "catalogue_status": "unknown", "quality_flags_total": 0, "supply_flag": "none", "supply_details": "", "customer_req_date": null, "agent_committed_date": null, "call_summary": "The agent called a registered lead (S R M Enterprises) and immediately asked if they had a requirement for HR/CR steel. The customer stated they had no current need but would call if a requirement arose. The agent agreed to send company details via WhatsApp and the call ended.", "raw_json": "{\"pitch_steps\": [{\"step_id\": \"SL1\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not ask for permission to speak, instead jumping directly into the reason for the call.\"}, {\"step_id\": \"SL2\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"Agent did not provide a hook; they immediately asked about requirements without stating a value proposition.\"}, {\"step_id\": \"SL3\", \"result\": \"fail\", \"questions_hit\": 0, \"evidence\": \"\", \"comment\": \"Agent asked no discovery questions about the customer's business, volume, or suppliers.\"}, {\"step_id\": \"SL4\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"\", \"comment\": \"No USPs were pitched as no discovery was conducted.\"}, {\"step_id\": \"SL5\", \"result\": \"pass\", \"questions_hit\": null, \"evidence\": \"AGENT: Do you have any steel, HR, CR requirements now, sir?\", \"comment\": \"Agent successfully asked if there was a current requirement, which is the primary goal of this step.\"}, {\"step_id\": \"SL6\", \"result\": \"fail\", \"questions_hit\": null, \"evidence\": \"AGENT: Okay sir, I will send the message and details. Okay sir, thank you.\", \"comment\": \"The next step was to send generic details, not a committed action like a specific callback or a quote.\"}], \"usp_relevance\": \"none\", \"pitch_coaching_note\": \"You skipped the opening, hook, and discovery, and immediately asked for a requirement. You must build interest first before asking to buy.\", \"segment_detected\": \"unknown\", \"mfg_flag\": false, \"geo_flag\": false, \"geo_reason\": null, \"moq_flag\": false, \"moq_qty_detected\": null, \"moq_severity\": null, \"material_flag\": false, \"material_detected\": null, \"catalogue_status\": \"unknown\", \"supply_flag\": \"none\", \"supply_details\": \"\", \"customer_req_date\": null, \"agent_committed_date\": null, \"objections\": [], \"call_summary\": \"The agent called a registered lead (S R M Enterprises) and immediately asked if they had a requirement for HR/CR steel. The customer stated they had no current need but would call if a requirement arose. The agent agreed to send company details via WhatsApp and the call ended.\"}", "error": null, "latency_ms": 23720, "input_tokens": 3079, "output_tokens": 695, "created_at": "2026-09-25 11:37:43", "sentiment": "positive", "sentiment_score": 0.462, "sentiment_confidence": "high", "pos": 30, "neg": 0, "lex_hits": 14, "objection_phrases": "[]", "sentiment_method": "0.6*lexical + 0.4*prior", "talk_ratio": 0.7, "agent_talk_sec": 18.9, "customer_talk_sec": 8.1, "dead_air_sec": 46.0, "longest_monologue_sec": 5.6, "agent_wpm": 288.9, "interruptions": 0, "agent_turns": 7, "customer_turns": 8, "discovery_qs": 3, "words_agent": 91, "words_customer": 38, "monologue_heavy": 0, "turns": [ { "ucid": "21112178843429071", "idx": 0, "speaker": "customer", "start_s": 0.68, "end_s": 1.11, "text_en": "Hello.", "text_native": "Hello." }, { "ucid": "21112178843429071", "idx": 1, "speaker": "agent", "start_s": 2.2, "end_s": 4.1, "text_en": "Hello, greetings, is this Ramasekar sir?", "text_native": "Hello, வணக்கம், ராமசேகர் சார் தானே?" }, { "ucid": "21112178843429071", "idx": 2, "speaker": "customer", "start_s": 4.38, "end_s": 5.1, "text_en": "Yes, and you?", "text_native": "ஆமா, நீங்க?" }, { "ucid": "21112178843429071", "idx": 3, "speaker": "agent", "start_s": 5.38, "end_s": 8.0, "text_en": "Sir, I am Jeevan speaking, from the JSW One platform here.", "text_native": "சார், நான் ஜீவன் பேசுறேன், இங்க JSW One platform-ல இருந்து." }, { "ucid": "21112178843429071", "idx": 4, "speaker": "customer", "start_s": 8.48, "end_s": 9.08, "text_en": "Tell me, sir.", "text_native": "சொல்லுங்க சார்." }, { "ucid": "21112178843429071", "idx": 5, "speaker": "agent", "start_s": 9.3, "end_s": 14.9, "text_en": "Sir, I am calling about the registration you had made here in the name of S R M Enterprises. Do you have any steel, HR, CR requirements now, sir?", "text_native": "சார், நான் இப்போ நீங்க S R M Enterprises பேர்ல இங்க ஒரு registration போட்டிருந்தாங்களா, அதுக்கு அதை பத்தி கேட்கிறதுக்கு தான். ஏதாவது இப்போ steel, H R, C R requirement இருக்கா சார்?" }, { "ucid": "21112178843429071", "idx": 6, "speaker": "customer", "start_s": 15.5, "end_s": 17.7, "text_en": "Nothing for now, sir. If there is, I will call you, sir.", "text_native": "இப்போதைக்கு ஒன்னும் இல்ல சார். இருந்தா நான் உங்களுக்கு கால் பண்றேன் சார்." }, { "ucid": "21112178843429071", "idx": 7, "speaker": "agent", "start_s": 17.9, "end_s": 20.8, "text_en": "Okay sir, I'll do one thing. This 8883257575 is your WhatsApp number, right?", "text_native": "சரி சார், நான் ஒரு வேலை பண்றேன். இப்போ இந்த triple eight three two five seven five seven five WhatsApp number தானே?" }, { "ucid": "21112178843429071", "idx": 8, "speaker": "customer", "start_s": 20.8, "end_s": 21.6, "text_en": "Yes sir, yes.", "text_native": "ஆமா சார், ஆமா." }, { "ucid": "21112178843429071", "idx": 9, "speaker": "agent", "start_s": 21.6, "end_s": 25.2, "text_en": "Okay, I have put a message on that. You call on that number. This is a company number.", "text_native": "சரி, நான் அதுல ஒரு message போட்டு வச்சிருக்கிறேன். நீங்க அந்த number-ல call பண்ணுங்க. இது company number தான்." }, { "ucid": "21112178843429071", "idx": 10, "speaker": "customer", "start_s": 25.5, "end_s": 26.8, "text_en": "Okay sir. Please send the message, sir.", "text_native": "Okay sir. Message பண்ணிருங்க சார்." }, { "ucid": "21112178843429071", "idx": 11, "speaker": "agent", "start_s": 27.0, "end_s": 27.3, "text_en": "Okay.", "text_native": "Okay." }, { "ucid": "21112178843429071", "idx": 12, "speaker": "customer", "start_s": 27.3, "end_s": 27.8, "text_en": "Thank you.", "text_native": "Thank you." }, { "ucid": "21112178843429071", "idx": 13, "speaker": "agent", "start_s": 27.8, "end_s": 29.8, "text_en": "Okay sir, I will send the message and details. Okay sir, thank you.", "text_native": "சரி சார், நான் message-ம் details-ம் பண்ணிடுறேன். Okay sir, thank you." }, { "ucid": "21112178843429071", "idx": 14, "speaker": "customer", "start_s": 29.9, "end_s": 31.4, "text_en": "Okay, okay sir. Thank you, thank you.", "text_native": "Okay, okay sir. Thank you, thank you." } ], "steps": [ { "ucid": "21112178843429071", "step_id": "SL1", "step_name": "Opener & permission", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not ask for permission to speak, instead jumping directly into the reason for the call." }, { "ucid": "21112178843429071", "step_id": "SL2", "step_name": "Hook (supply/price signal)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "Agent did not provide a hook; they immediately asked about requirements without stating a value proposition." }, { "ucid": "21112178843429071", "step_id": "SL3", "step_name": "Discovery (6 Qs)", "weight": 2.0, "result": "fail", "earned": 0.0, "questions_hit": 0, "evidence": "", "comment": "Agent asked no discovery questions about the customer's business, volume, or suppliers." }, { "ucid": "21112178843429071", "step_id": "SL4", "step_name": "Pitch (2-3 USPs)", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "", "comment": "No USPs were pitched as no discovery was conducted." }, { "ucid": "21112178843429071", "step_id": "SL5", "step_name": "Qualify", "weight": 2.0, "result": "pass", "earned": 2.0, "questions_hit": null, "evidence": "AGENT: Do you have any steel, HR, CR requirements now, sir?", "comment": "Agent successfully asked if there was a current requirement, which is the primary goal of this step." }, { "ucid": "21112178843429071", "step_id": "SL6", "step_name": "Closure with next step", "weight": 1.0, "result": "fail", "earned": 0.0, "questions_hit": null, "evidence": "AGENT: Okay sir, I will send the message and details. Okay sir, thank you.", "comment": "The next step was to send generic details, not a committed action like a specific callback or a quote." } ], "objections": [], "missed_steps": [ "SL1 Opener & permission", "SL2 Hook (supply/price signal)", "SL3 Discovery (6 Qs)", "SL4 Pitch (2-3 USPs)", "SL6 Closure with next step" ], "objection_phrases_list": [] }